Who Uses This Software?

TouchBistro POS is perfect for any Full Service or Quick Service business looking to lower costs, increase efficiency and enhance their customer experience.


Average Ratings

183 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.99/month/user
    See pricing details
  • Pricing Details
    Our licensing is on a per iPad/iPad Mini basis.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • TouchBistro
  • www.touchbistro.com/
  • Founded 2011
  • United States

About This Software

TouchBistros iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry with 24/7 expert support from former restaurant servers, managers, and owners. Whether youre full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, and inventory management right from the iPad.


Features Checklist

  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

Product Reviews

Touchbistro works great for us

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have a 2 IPad setup, and use both regularly. Ease of setup and use really helps in the training of our staff. Support has been very good when we have questions. A few minor features left out that we would like, but nothing serious. Great product, very happy with it.

This is great for small businesses!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Only one IPad per license

Overall: My only complaint is the customer service is very sluggish! Otherwise the system works fine enough. I do not like that I can only use it on one IPad per license but I get it.

Vendor Response

by TouchBistro on April 19, 2017

Hi Brandon, Thank you for the feedback and happy to learn that TouchBistro has been great for your business! We've heard the concerns around customer service and have expanded the team to help resolve them. Exceptional customer service is a priority for us!

Good product, poor service

Apr 04, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Program

Cons: Service

Overall: I very much appreciate the program itself, and the team likes it as well. However, saying customer service needs improvement is a bit of an understatement. They are fantastic through the sales process but after that things drop sharply. Which is too bad.

Vendor Response

by TouchBistro on April 06, 2017

Hi Kevin, Thank you for your feedback! We've heard the concerns around customer support and have expanded the team. Prompt and exceptional service is a priority for us!

Nice product

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use

Cons: A little fiddly when setting up modifiers for menu items

Overall: Very intuitive. Love the reports. Really love the snapshot.....I would like to see a report that shows the snapshot info (in the same format ) for the time frame I choose

Recommendations to other buyers: I love the colaberation with 7 shifts and other companies. .would like to see more

Vendor Response

by TouchBistro on April 19, 2017

Hi Matthew! Glad to learn you love the reports! Our product team is always pushing innovation and collaboration. Stay tuned for the next update!

Touchbistro in Mexico

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ipad integration

Cons: Lack of some features

Overall: We love the the ease of use that touchbistro gives to our daily operations. The use of iPads in our kitchen and service makes us look professional and outstand above the rest. Our business is very inclined to delivery and we would want more features including this option. For example to save and analyze orders by custumer, how a specific customer orders in a week ir month. Overall great job!

Recommendations to other buyers: Great customer service

Vendor Response

by TouchBistro on April 19, 2017

Hi Adolfo, Thank you for your detailed review! Our product team is always pushing innovation and extending/adding features. Keep a look out for the next update!

In Love With TouchBistro

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've now worked with TouchBistro for the past four years, and considering my 35-plus years in the hospitality industry I can honestly say that this POS system is without a doubt the user-friendly system I've come across. Reporting options are excellent and easy to utilize. Affordability is also a major draw, offering exceptional value for a system that can be built on and expanded as the business grows. Highly recommended.

Vendor Response

by TouchBistro on April 19, 2017

Hi Derek, Happy to learn that you've been loving TouchBistro! Ease of use and value are priorities for us; always nice to hear we've executed this properly!

easy to use, overall well functional

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
Likely

Pros: easy. value fine

Cons: some function such as adding a pure tax bottom.

Overall: Our bartenders are happy about the system. Sometimes the system has error when we delete a table, or switch a table, and perhaps more attention to such areas. It's good if there is a key or bottom for tax only - sometimes we have promotion (such as Groupon) where the meals were prepaid, but guests only need to pay tax, and there should be such a key. Thanks

Recommendations to other buyers: Pretty happy

Intuitive and Useful System

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Touchbistro in our 37-seat restaurant and love the services of the app and responsiveness of the staff.

Best decision ever

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Just about everything

Cons: Cash layout for required new iPads to retain full functionality

Overall: We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for.
I would never go back to a stand alone POS

Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table
Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen

Just take .25 per bill
And put it in a gotta get newer IPad fund and you'll be happier then you have ever been

Bill Justus
Owner chef EKs Grill Kelowna BC

Recommendations to other buyers: Pretty simple to navigate

Harbor Haus Restaurant

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use and functionality

Cons: Some minor adjustments we would like to see, including the option to not print certain items on the kitchen chit.

Overall: We moved to TouchBistro last year during our summer operation. After reviewing many options we believed TouchBistro provided the best product for the cost and for our fine dining establishment, and we were correct. The transition was extremely smooth and the support was great. Our TouchBistro system performed well through our busy summer season. We are happy to be part of the TouchBistro family and look forward to even better things to come.

Seasonal Business - but difficult in the off season

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use, easy to set-up.

Cons: Strictly the inability to access business information if your license isn't in operation.

Overall: The TouchBistro System worked great for our golf course. Our only issue came during the off season when we wanted to look at our reports. Since we had suspended our licence - which is a great option for a seasonal business to save money - we weren't able to access our reports. We were able to get a temporary release of our license so we could access the reports but this just took time and was tricky to co-ordinate. All the staff was friendly and excellent to work with.

Easy to use, intuitive with excellent stats and dashboard.

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Dashboard and cloud reporting. ease of use.

Cons: Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Overall: After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.

Recommendations to other buyers: Continue building it's reporting capabilities. I would really appreciate if Touch Bistro handle payment processing technical issues on behalf of their customers when dealing with payment processing companies. there seems to be disconnect between the two and many times i ended up caught in the middle between the two without knowing whose responsible to fix the technical issue.

great service

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: simplicity in use. it is very user friendly

Cons: some of the back office reporting could be a little better

Overall: great service, simple to use. we are very happy with the touch bistro system.there are a couple of little things I would like to see changed but we are mostly happy.

Touch Bistro: Great for the Independent Business

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: price, ease of use and support system in place

Cons: lacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower

Overall: I've been using Touch Bistro since 2013 and it has only got better over the years.
They are a very dynamic company with frequent updates which serve to keep your system always performing better with greater functionality and better reporting. Every update is like a little present in which you can unpack more and more features!
Their support network has never failed us in our dire times of need when your mac mini crashes 30 minutes before service. This to me is one of the most important functions of a POS provider and Touch Bistro has always been easily reachable and more than happy to get us back up and running.

We are happy yo use TouchBistro!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: stably, easy to use

Cons: lack of phone app

Overall: Yesterday friend of mine, who is going to open a restaurant asked what POS software we use, and if we had a problem, like it lags and then you loose all your data on tables, I caught myself that never think of that issues while been using TouchBistro, it's stably like when you using Macintosh.
Our servers loves Touchbistro, it takes a half a day for a new employee to understand how it works, it's intuitive and simple.
There is one thing Touchbistro is missing (but I hope going to add soon) is an phone App.

Touch Bistro

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use and help centre is alway good

Cons: That we have to have an apple ipad to use it.

Overall: Very good and support centre is a huge help. System is very easy to train new workers on and is easy to customize for our specific restaurant

Too expensive for what you get

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy straight forward to use and program and keep track of daily sales.

Cons: Customer service is NOT up to par

Overall: Functional and streamline but i think its pricey for what you get. As a small business owner in a small community it's a useful tool but it's an expensive overhead costs. Thousands of dollars to set up and hundreds a month is a bit much. I purchased an extra piece of equipment and returned it for my money back but it got lost on their end and I ended up being out several hundred dollars and no follow up after many attempts. Have had several disappointments with customer service but the app itself is decent.

Recommendations to other buyers: Shop around its expensive

Best Decision

Mar 28, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am extremely happy with my decision to use Touch Bistro.

A few things:Special requests to the kitchen should be differentiated in a color, symbols are not the best way to express that. Only two font sizes, really big or small.

easy to use, useful finctions!

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use, accessible, good value!

Cons: the prices go up every year :(, wish it was easier to look at sales reports based on categories

Overall: the best part about touchbistro is that it is easy to use and anyone can learn to use it in minutes!

TouchBistro is great!

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Can get complicated

Overall: Great app! Very easy to use and customise and I really like the cloud and being able to monitor sales in real time. The number of reports that can be generated is also really impressive - makes managing a restaurant so much easier.

Easy transition

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Transitioning to touchbistro from digital dining was one of the best decisions we've made. The money output up front made it worthwhile in itself so you aren't forking out 15k for a set system. Keep up the good work touchbistro

Easy to use software and it keeps track of all of the accounting

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The software is easy to use that I plan to use it in additional locations in will open in the future

Dark table on touch bistro

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use . Perfect size . Love the cloud feature .

Cons: It does occasionally crash

Overall: We have been with Touch bistro for over 4 years now . Very smooth and easy to use . It does occasionally crash , but resorted easily with a restart of the app . We noticed a price increase and we hope they keep it affordable .

Recommendations to other buyers: It's a great product

Our opinion

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Accuracy of accounting.

Cons: System always shuts down. Orders not always show up on the screen.

Overall: The system is great with a few flaws, several times the system will not allow servers to log in , the message says , the server might be down, also the system is always updating therefore leaving the system non operational. The system is now unassigning servers which makes it impossible to determine who made the sales, that leaves the door open to theft. Pretty good system but a little to expensive for all of the headaches , over priced by about $$$ . Other category issues.

Recommendations to other buyers: Lower prices

I am not happy anymore

Mar 27, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: easy to use

Cons: unnecessary things, also, cloud reporting is poor

Overall: I was quite happy with TB system when we first opened the shop but not anymore. It kicks us out from the system all the time. It is really annoying and risky as it mainly kicks us out from the system when our customers process their credit/debit cards or we send out the order to the kitchen or bar, which means lots of confusion with poor customer service.
I talked & spent time with tech service but there seems to be no solution at all except me buying new version of iPads, which is again absurd, as we just opened about a year ago. Tech service or customer service of TB were lazy enough not to recommend me to get the most recent version of iPad and told me to get the oldest one back then. I will definitely switch to some other system whenever I have a chance, also with my second location. I cannot stand it anymore!

Recommendations to other buyers: limited access due to the main server in the venue. I didn't think about it seriously but you want to modify or change your system from home or other places.

Over all Good just Bad Support

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use set up and teach staff to use

Cons: I may not know about it, but would be great to have a text feature for guests to order from our pool side that can alert server to an order

Overall: Over all my experince has been good, I am just very frustrated with support. The tech support is on call all the time, it is the support from other depatments like billing etc. I have have on several occasions left messages for someone to call and have had no response at all, not even a call back or a support ticket to say they have heard my message. I waited up to one week before I called again. I live on the West Coast and support areas are east Coast so at time if I need someone they are gone for the day around 2 pm my time, and no one to help us in the west later in the day as needed. Voice mails don't say when person is available or best times to call or to call between certain times. No mention that other then Tech support the rest are off over weekends, if your catering to restaurant you need more support over weekends, would be nice to only be Mon-Fri as a restaurant owner, but never going to happen. it is all very frustrating and very much a huge hassle to get anyone when needed beyond tech support. I have been very unhappy in this area with Touch Bistro.

Recommendations to other buyers: need to be able to build walls for floor plans easier, and have the walls be more solid on floor plan instead of light faded area

Hassle Free

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to use and very accurate.

Cons: Nothing really.

Overall: Overall it isn't time consuming and works very well,meaning that there is a decline in the work just by using touch bistro

Recommendations to other buyers: Anyone can easily use this software it seems and it makes work a bit easier

Kitchen display is a huge dissapointment

Mar 27, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: KDS fails
Laggy

Overall: Good for small restaurants only.

For large restaurants. This system is not ideal. Too laggy and slow. The kitchen display systems fail daily that we don't even rely on it anymore.

Good for dining room restaurants

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of reports and making menu changes

Cons: Not all the features are customizable; you can't turn off a copy of receipts you don't need, there's a crazy work-around if you need item ingredients listed on kitchen tickets , only admins can setup customer accounts and take deposits for catering orders which is inconvenient for us.

Overall: Touch Bistro is very easy to use in adding new menu items or editing existing items and also retrieving any multitude of reports available. Pricing is on the lower end of competitive. We are a quick serve restaurant and there are several important features that we can not customize which is why we rate it low on functionality; for instance when we have a credit card transaction we can't turn off the customer's receipt copy and in a QSR most do not want their receipt so we waste a lot of paper. Sales experience to training transition to installation also did not go smoothly for us. Sales is anxious to sell but is not there for you afterwards.

But if we didn't have these, as well as other issues, we'd rate it a very good system. You just have to really know what you need POS to do for you and ask detailed questions and document your answers.

Recommendations to other buyers: Listen to comments, requests and recommendations from your customers and implement or fix the system to adjust to customers. Once you're signed on, they seem to place very little value on what should be a partnership with customers/users.

Customer service

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Summary service is very help

Cons: Not print order copies at kitchen station

Overall: It takes long time to get answer from customer service. Sometimes the order put it in from server station not printed at line and pantry side..

Recommendations to other buyers: It is very good and easy to use software

Great App

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Slow to react to commands sometimes and forced updates at random times of day. No rounding function for pennies so my cash NEVER balances, which sucks for accounting purposes and I'm unable to hold staff accountable for unbalanced cash outs.

Overall: I enjoy the software, but the last update caused my debit machine to not work and I lost a lot of money. It's also been operating slower that when I first used it.

Recommendations to other buyers: Not integrated with ReUp yet which is too bad. I really wish TB was integrated with TD Bank for merchant use. It would save me hundreds of dollars!

Very easy to use POS but needs refinement

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Cons: 1) some tipouts get passed through to the credit card processor but fail to capture in the POS, then the POS won't take a tip amount and assumes it's neither entered nor will it let you re enter the tip because the final authorization is complete.
2) in security settings for staff, to enable a staff member to correct their own mistakes before sending an order to the kitchen, because of the way you've set things up, I also have to authorize staff to VOID items that have already been sent, which I refuse to do. so I end up having to approve every little change, whether or not they've been sent to the kitchen... bad design!

Overall: you need to be able to authorize users to delete items without granting them void permissions. Also sometimes the POS accepts a tipout amount and passes it to the credit card processor but then forgets that it already processed the tip amount. At that point it refuses to accept any tipout amount and forces us to do an override on the preauthorization, which in turn means manual calculation of total tipout for the server and understates their tip income on wage reporting....

TB Review - 1st year

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: So far over the first year of our use it's gone pretty smoothly. We had some issues with gift cards not being accept due to an update required for the TB software - that took a long time resolving but other than that it's been pretty good.

Room for improvement

Mar 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use and train.

Cons: There's a huge list in my review.

Overall: First off: TouchBistro seems to be the best option out there for a full-service restaurant POS. We looked at everything we could find (that's available in Europe) and trialed the three leaders, and TouchBistro came out on top. We moved from an outdated local POS and have generally been happy. It works as expected, it hasn't had any catastrophic failures, and represents OK value for money.

That said, there are some problems, both with the software and with the sales/support:

- Frequent crashes when printing tickets (more than once per day). You have to restart TouchBistro, find your now-closed table, and reprint the ticket.
- No way to print invoices. This is required in most European countries and TouchBistro offers no way to do this. It causes us a big delay to have to generate one in Word and print it out for the customer. If they are going to sell in Europe they need to have this core function that other, more basic, systems offer.
- No way to print and charge part of a table. Missing is the ability to select various items, regardless of which seat they are at, and let me print a ticket and charge for those items. We literally lose 30 minutes a day moving items between seats for large groups when they want to pay.
- No menu support for multiple locations. Even though they have a page on their web site dedicated to franchises and multiple locations, the capabilities aren't there. Menus have to be painstakingly typed in by hand on the iPad (no cloud/web support) and while you can eventually move a menu from one location to another, it is a convoluted procedure involving a call to tech support. This was one of the selling points that attracted us to TB and they haven't delivered.
- No reporting support for multiple locations. You have to log in, view one report, then log out and log back in with a different username to see the other report.
- The localization (Spanish at least) is horrible. It's like Peggy Hill did it. They seem to have just run all the strings through Google translate and much of it is nonsensical.
- Impossible to update menu during service. If something runs out or a beer tap changes, you have to wait for everyone to log out.

We are going to stick with TB for now, but there is room for improvement.

Easy to use

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I like that touch bistro is easy to use both for servers and managers. Items can be modified quickly when needed. The only problem we've had is that sometimes things are not communicated to the correct printer.

Amazing system, even for a small business

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple, ease of install, improves efficiency.

Overall: TouchBistro was the perfect solution for our small take-out/pizzeria. From install to training, everything was straightforward and simple. The support staff are great. We have lowered order mistakes, better control on add-ons and special orders and better efficiency at the counter. The sales statistics are very helpful and have helped us improve our bottom line. I highly recommend the software for even the smallest business.

Mallorys rooftop

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall a good experience. Employees feel it is easy to learn. Appreciate the you tube tutorials available.

works well, but quite expensive monthly fees for multi iPads

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: works well, easy to use and train, good features, and good customer support

Cons: yearly fees every year makes me wonder if it is worth it.

Overall: I have 3 restaurants using touchbistro. i am happy with the service, the app, and the way it works. But the monthly fees year after year are very expensive. to be honest, for the same price of 1 years fees, you can get a great system with no monthly fee. If they want to keep customers like me, after the first years, a drastic reduction in monthly fee will be necessary.

Good software overall

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Touch Bistro has been good overall, but the complaint we have with it is that when we send tickets back to the kitchen, we have to wait until the ticket prints before we can do anything else. Basically, the program is paused while tickets print. This can be a real hassle during busy times, which are most of the times. Also, the program "messes up" a lot, requiring us to constantly close it and re-open it. If these issues can be fixed, I will be happy with the software.

Great system

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: System works great for my restaurant
It helps the waiters interact with the customers and also speed up the kitchen. I highly recomend this system to full service restaurant.

Easy to Program POS

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of putting in products + costs, assigning staff, third-party integrations (ie. 7Shifts)

Cons: Some of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network

Overall: Touchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service. It's fairly quick to set-up and support is excellent.

You can easily throw new staff to it and have them come out on top feeling like they understand how to use it very quickly. Intuitive as an iPad/iPhone program should be to new users.

Reporting is very good unless you're expecting TouchBistro to do a lot of the heavy lifting - it's good, but not quite amazing on the back end quite yet.

Be aware of how you organize your products early on for the reporting that you do get. It's only as good as the input and thought you put into it while your business is just a baby - that can come back to nip you once you have a better feel for both the software and your establishment.

Recommendations to other buyers: You won't find anything better on the market for a full menu restaurant for an iPad at this price point. Full stop.

TouchBistro is the perfect solution for my cafe!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The features, support and regular updates.

Cons: The initial hidden training & installation fees.

Overall: TouchBistro was a pleasant experience through and through. When we were looking for a POS solution it stood out as the best offer of value. The features were perfect for a cafe, and the regular updates kept on improving the overall experience. My only disappointment were the initial hidden fees for mandatory training and installation. I still would've purchased the product if I had known about these fees in advance, but not denoting these fees anywhere ahead of time was a big disappointment and made me second-guess my purchase at the time.

Recommendations to other buyers: No

Need better options for taxes

Mar 27, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Once it is set up it works well.

Cons: No provision for tax collection

Overall: In order to be really useful you need to develop the software to accommodate the Ontario tax code. Setting up the menu to collect the correct taxes is a pain.

Best POS for me

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and tech support when needed.

Cons: Its always about the fixed costs so I have to be that guy and say cost.

Overall: I started using TouchBistro as soon as I learned about it. The system has allowed me to streamline the cafe in so many ways. Speed of order process, invaluable sales data and allowing me to be on top of flow are just a few of the benefits that TouchBistro has allowed me. I can not imagine running the Cafe without this invaluable tool.

It works - period.

Mar 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I'm neither happy or unhappy with touch bistro. It's limitations are sometimes frustrating and as a company you ask for a lot of feedback and user interaction but don't respond to requests or feature enhancements. reacjing someone on the phone to assist with an issue is always an issue. Very cumbersome. That said the system is stable and rarely crashes.

Vendor Response

by TouchBistro on April 05, 2017

Hi Marnie! Thank you for taking the time to leave a review. We heard you on our Customer Support (or lack of) and now have an extensive in-house team to help ease the wait times.

Excellent

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Have to keep going back to add more items in admin settings

Overall: The service and the software is amazing, it's easy to take help if you don't understand anything call them and they help you quickly.

Recommendations to other buyers: If they is a way of taking a pic of our own menu and adding rather then putting each one by our self

Vendor Response

by TouchBistro on April 05, 2017

Hi Sohal! We appreciate your feedback and glowing review! Our product team is always pushing our POS software to the next level and ensuring ease of use and menu management is very important to us.

Best POS System!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Pros:
1) User-friendly
2) Simple yet elegant design
3) Highly secured
4) Excellent for small and large restaurants alike

Cons:
Nothing really. If I really have to state one, the cost might be a little too expensive.

Vendor Response

by TouchBistro on February 01, 2017

Good afternoon Hong and thanks so much for your review of TouchBistro. I'm very happy to hear you're loving the system. Please do not hesitate to give us a call or visit our Restaurant Success Library to learn more about how you can get the most out of your TouchBistro POS System.

Small mid-western restaurant

Dec 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Relatively easy to train new staff.

Cons: On the Administrative side, it is very cumbersome.

Overall: Basically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.

Recommendations to other buyers: Make sure you set it up correctly the first time and REALLY understand the shortcoming of the system.

Vendor Response

by TouchBistro on February 01, 2017

Good afternoon Donna and thank you for your review and feedback. Please do not hesitate to get in touch with us so we can help you take full advantage of TouchBistro's robust reporting functionality. Not only are there dozens of different types of reports that you can use, but there are also custom reports you can built based on your needs. TouchBistro integrates with Quickbooks for all your accounting needs. With respect to app updates, we update the app approximately every 6-8 weeks. Our last few app updates have gone out on the following dates: - December 13, 2016 - October 31, 2016 - September 26, 2016 - August 17, 2016 If there's anything we can help you with, please do not hesitate to get in touch.

Doesn't want to deal with small businesses.

Aug 03, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: can't like something that you never dealt with

Cons: same as above

Overall: We wanted to put a POS system in our fairstand. Checked it out and liked that TouchBistro specifically mentioned fairstand and small businesses. The person who answered the phone told us they weren't interested and said he would send us the name of another company that we may want to call. Really!!! And he didn't even do that! The real test of a company is how they treat the smallest of customers, and apparently they do not value their customers enough to even sell them the tools needed, not to mention the program.

Recommendations to other buyers: Go somewhere else.

TouchBistro smoothes out management worries!

Jun 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the ease of daily use, set up, and how I can change menu items in less than a minute!

Cons: The Cloud Reporting is currently still in beta phase. I really wish all the bugs were ironed out.

Overall: Prior to using TouchBistro, my brewery was using several different systems (cash register, cc With TouchBistro, not only have we been able to reduce our transaction times to mere seconds, we now have "one stop shopping" for all of our necessary business data like sales, labor, inventories.

Recommendations to other buyers: This software is so intuitive right out of the box. I was able to get my system live and employees trained in a morning!

Vendor Response

by TouchBistro on June 23, 2016

Hi David! Thanks so much for the raving review. We love hearing from happy customers who've benefitted from using TouchBistro at their businesses. Thanks again!

Perfect for a fast paced restaurant!

Apr 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We love TouchBistro for our wine bar. It is extremely user friendly and we are able to quickly switch between different types of wine and our food section. It is very easy to set up specials of the day and happy hour pricing. If you are familiar with Apple products, you will love the set up of Touch Bistro. The splitting the tab function is very convenient and easy to use. We also love the ability to ring someone up right at their table and allow them to sign on the screen. I would definitely recommend TouchBistro.

Vendor Response

by TouchBistro on June 23, 2016

Thanks for the review Lindsay! It's great to hear that TouchBistro is the perfect fit for your wine bar. Cheers!

Great work tool!

Apr 08, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Easy to learn and simple to use. In the beginning we had some issues with labor reporting but TB soon integrated with 7Shifts which made it easier to track employees and labor costs.

Vendor Response

by TouchBistro on June 23, 2016

Hi Jamie, thanks for reviewing TouchBistro. We're happy to hear our integration with 7Shifts has helped make tracking your employees and labor costs easier!

Easy to navigate

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very adaptable. Being updated everyday!

Best POS yet!

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've worked in the industry for many years, working with countless other POS systems, by far the ease of setup and use of TouchBistro beats them all!
The constant improvements and great customer support keep them on top to me.

Vendor Response

by TouchBistro on June 23, 2016

Hi CJ, thanks for the awesome review! It's great to hear you're such a fan of TouchBistro, especially after using countless other POS systems over the years. Music to our ears!

TouchBistro pos software is the best!

Jan 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great pos system using ipads. Simple and easy setup. local server based network for speed and security. Customer service is top notch - they were able to help me work through setting my menu and very complicated list of item modifiers

Vendor Response

by TouchBistro on June 23, 2016

Hi David, thanks for reviewing TouchBistro! It's so nice to hear you've had such a great experience with our customer support representatives. We think they're pretty great too!

organized software, user friendly

Jan 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: i found this software really user friendly expecially after transitioning from a till. saved a lot of headache trying to train servers haha.

Vendor Response

by TouchBistro on June 23, 2016

Thanks for the review Tomas! Going from a till to TouchBistro, great choice! Glad you're enjoying the system.

Great addition to the organization

Jan 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Since teaming up with touchbistro it has streamlined a lot of the behind the scenes work and sped up our front line employees. They are always friendly and supportive of any technical issue or human error that may have occurred on our end. I have and would again in the future recommend touchbistro.

Vendor Response

by TouchBistro on June 23, 2016

Hey Michael, thanks for such a raving review of TouchBistro! We pride ourselves on being an easy to use and learn POS system, with an impeccable customer support team. But hearing that from a customer means so much more. Thanks again!

It has been great. Our people has learned it very quick , is easy to use and very dependable

Jan 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: pros:
It ha all we need to successfully run our POS needs, it is getting even better with the integration policy taking place now.

cons:
The staff privilege needs some improving as to allow manager to customize them.
The take out and catering notifications needs also some improvement , it would be great to have a audible alert , instead of an screen message. Even better if it could alert cell phones.

The paper usage on credit card transaction , printing two receipt . would be great if it can be optional, this feature is not of so much use for some venues.

Vendor Response

by TouchBistro on June 24, 2016

Hi Jose! Thanks for the review. It's great to hear you find TouchBistro so dependable, that's what we aim for! As for the cons you mentioned, in the future, please don't hesitate to reach out with any product or feature recommendations. We take all customer feedback into consideration when improving our product! Thanks again.

We have been using touch bistro for almost a year. Great product

Jan 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Smooth transition from
Our old system for both us and our employees. Once you do your reading programming was a breeze and updating pricing/products is quick. Love touch bistro cloud and the ability to watch sales/product/employee reports. Cons are that you can not use existing gift cards from old system. Not interested in using a third party for gift cards.

Vendor Response

by TouchBistro on June 24, 2016

Thanks for the review Samantha. It's great to hear you had a smooth transition over to TouchBistro, and even better to hear you're loving the intuitive reporting features!

Easy to Use, Great Reporting

Jan 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: TouchBistro has been a great change for our store. We were originally using Quickbooks which was slow, difficult to use, and had too many options that weren¿t useful to us. It also had to be on a computer and took up lots of space.

TouchBistro is THE easiest point of sale system that that I have ever used. Training new staff is so simple ¿ it usually only takes 15 minutes for employees to get the hang of it, and feel comfortable using it. Training is significantly cut down. The reporting is great, and it¿s nice you can export as a CSV file.

The only issue is that there is not a good inventory management capability. Hopefully that will change soon.

Great POS for restaurants/bars/cafes

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Cost effective and efficient POS. Easy to use, customize and set up. Intuitive layout makes training very easy. With more integration with payment processors,accounting programs and cloud reporting being introduced with each update, the product keeps improving!

LOVE IT

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working in the restaurant industry for about 10 years now and I have never come across such a user friendly system. TB is a tech forward system that allows you to easily manage your business just by the swipe of a finger! The software can allow payments to be completed table side, email receipts and wirelessly transfer orders to the kitchen and bar.

I love this POS system!

Overall excellent

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a small, 10 table restaurant. The fact that we do not have to take up floor space for a central pos system in itself is invaluable. Also, increasing turn times, especially on the weekends has increased sales dramatically. The only "cons" would be in the reporting section, but nothing that I can't work around.

TouchBistro meets Vancouver Microbrewery

Sep 29, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I absolutely love the design and layout of the app. It is so easy to function and navigate, whether it be the set up of the lounge area or the overall function we use the most which is "starting tabs", and checking out. It's easy to add product/remove product and extremely clear on doing so. The functionality is superb and the flexibility of creating you're own personal layout makes it easy for visual learners. I would reccomend this app to any small business owner, big or small restaurant, or any Cafe.

The only negative downside to this app, sometimes the app will freeze on the iPad - which I believe might be due to our server or the connection between our printer and the iPad . Other than that I think it's great!

The only negative downside to this app, sometimes the app will freeze on the iPad - which I believe might be due to our server or the connection between our printer and the iPad . Other than that I think it's great!

Great system and even better staff!

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TouchBistro has been a game changer for the way we operate our business. We have a unique setup as we are a retail store, high traffic bar, take out beer sales and small restaurant. The ease of use and adaptability has made this locally produced software a key asset in the operation of our overall day to day. Easy to train new staff, big for us as we do have a summer students and being an iOS based device its pretty much turn key when introducing new member of the team to the general functions of the system! Highly recommend TB if you are looking for a mobile POS solution, top of their game for sure!

New restaurant owner

Sep 27, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: So far so good! Touchbistro is very easy to use b/c it is iPad based and most of our staff is familiar with using iPads. It makes training a breeze! My only concern at this point is that when I create new items on one iPad I don't always see them appear on our other iPads. I will contact customer service about this on Monday

Should be much better at this price point

Sep 24, 2015
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: We were excited to try TouchBistro because of its promise of a enterprise backed semi-cloud setup. Sadly, our trial (which you must pay for if you want to actually try the multi-user setup) failed at the payment processing stage (which support was not able to solve). I found the system had neither the benefits of the cloud nor the advantages of an enterprise system. iOS base is nice but too many limitations at the monthly price point.

Mediocre

Aug 18, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I was excited to go to touch base iPad system... The process seemed easy enough... No it is not a simple install.... It has many issues. Support is slow to respond and fix issues ... Additionally they treat you as if your the issue. of your a working owner, manager there is little tolerance for your schedule if you 3 hours behind them. many issue never fixed I had to figure out on my own and for USA they might not be suitable slcertainly for large operations .

TouchBistro in the Brewery

Aug 05, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: One of the major factors in us selecting TouchBistro was the ease of inputting customer information in the seating, and then allowing us to track the customer as they move about the brewery. We are different than a restaurant in that our customers don't sit and stay in one place. They move around to visit friends, move to the outdoor seating and then back inside, and combine tables when more people show up. TouchBistro allows us to not only track where they are, but who they are and what they have ordered no matter which of our wait staff is taking care of them.

great tool

Aug 05, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: After reviewing numerous systems narrowed it down to 3. Went with touch bistro primarily based on their responsiveness to many, many questions. Glad we did. The system has worked well for us and is constantly improving.

Great product

Aug 04, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Easy and efficient software. Been with them since the beginning and have seen the constant changes and improvements. We are using touchbistro at both restaurants!

Overall, pretty good

Jul 27, 2015
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I haven't had too many issues with this software, overall quite good. I do feel security could be better. I run a mostly take out and delivery operation and feel this software is better suited for sit down dining, but we are managing. there is definitely room to improve on this front.

Touch-easy

Jul 24, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: pros: quick to learn, easy to set up , always updating , virtual menu is great and customers service knows how the software in and out.

Cons: time clock feature is a little difficult to read/understand . Wish it was connect to my grubhub account .

FSR in NYC

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Being a midsize FSR in NYC all we wanted was a modern yet simple POS. We were able to download the TouchBistro and try it for 30 days - after 5 days or so we realized how simple it was and were able to book a remote install and training. From the 3 POS systems we shopped TouchBistro was the "prettiest" and the pricing was what we deemed fair.
Overall we are a happy TouchBistro customer in West Village, NYC.

Vendor Response

by TouchBistro on March 17, 2015

We appreciate your business and your feedback Hunter! Please don't hesitate to reach out with any product or feature recommendations. -Gino