Who Uses This Software?

TouchBistro POS is perfect for any Full Service or Quick Service business looking to lower costs, increase efficiency and enhance their customer experience.


Average Ratings

134 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.99/month/user
    See pricing details
  • Pricing Details
    Our licensing is on a per iPad/iPad Mini basis.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • TouchBistro
  • www.touchbistro.com/
  • Founded 2011
  • United States

About This Software

**EMV Ready!** TouchBistro iPad POS has been reviewed as the 'Best Restaurant POS' by Business News Daily and is the #1 food and beverage app in 34 countries worldwide. TouchBistro is designed specifically for the restaurant industry. Every ounce of effort put into TouchBistro iPad POS is done with the restaurant owner's unique needs in mind. TouchBistro POS is perfect for any Full Service or Quick Service business looking to lower costs, increase efficiency and enhance customer experience


Features Checklist

  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

Product Reviews

Small mid-western restaurant

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Basically works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services is getting better. When ever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.

Pros: Relatively easy to train new staff

Cons: On the Administrative side, it is very cumbersome

Recommendations to other buyers: Make sure you set it up correctly the first time and REALLY understand the systems shortcoming.

Great POS for restaurants

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Would recommend this platform to any restaurants looking to add a modern POS for all their staff. Easy to learn and set-up.

Doesn't want to deal with small businesses.

1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We wanted to put a POS system in our fairstand. Checked it out and liked that TouchBistro specifically mentioned fairstand and small businesses. The person who answered the phone told us they weren't interested and said he would send us the name of another company that we may want to call. Really!!! And he didn't even do that! The real test of a company is how they treat the smallest of customers, and apparently they do not value their customers enough to even sell them the tools needed, not to mention the program.

Pros: can't like something that you never dealt with

Cons: same as above

Recommendations to other buyers: Go somewhere else.

TouchBistro smoothes out management worries!

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Prior to using TouchBistro, my brewery was using several different systems (cash register, cc With TouchBistro, not only have we been able to reduce our transaction times to mere seconds, we now have "one stop shopping" for all of our necessary business data like sales, labor, inventories.

Pros: I like the ease of daily use, set up, and how I can change menu items in less than a minute!

Cons: The Cloud Reporting is currently still in beta phase. I really wish all the bugs were ironed out.

Recommendations to other buyers: This software is so intuitive right out of the box. I was able to get my system live and employees trained in a morning!

Vendor Response

by TouchBistro on June 23, 2016

Hi David! Thanks so much for the raving review. We love hearing from happy customers who've benefitted from using TouchBistro at their businesses. Thanks again!

Perfect for a fast paced restaurant!

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We love TouchBistro for our wine bar. It is extremely user friendly and we are able to quickly switch between different types of wine and our food section. It is very easy to set up specials of the day and happy hour pricing. If you are familiar with Apple products, you will love the set up of Touch Bistro. The splitting the tab function is very convenient and easy to use. We also love the ability to ring someone up right at their table and allow them to sign on the screen. I would definitely recommend TouchBistro.

Vendor Response

by TouchBistro on June 23, 2016

Thanks for the review Lindsay! It's great to hear that TouchBistro is the perfect fit for your wine bar. Cheers!

Great work tool!

4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Easy to learn and simple to use. In the beginning we had some issues with labor reporting but TB soon integrated with 7Shifts which made it easier to track employees and labor costs.

Vendor Response

by TouchBistro on June 23, 2016

Hi Jamie, thanks for reviewing TouchBistro. We're happy to hear our integration with 7Shifts has helped make tracking your employees and labor costs easier!

Easy to navigate

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very adaptable. Being updated everyday!

Best POS yet!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've worked in the industry for many years, working with countless other POS systems, by far the ease of setup and use of TouchBistro beats them all!
The constant improvements and great customer support keep them on top to me.

Vendor Response

by TouchBistro on June 23, 2016

Hi CJ, thanks for the awesome review! It's great to hear you're such a fan of TouchBistro, especially after using countless other POS systems over the years. Music to our ears!

TouchBistro pos software is the best!

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great pos system using ipads. Simple and easy setup. local server based network for speed and security. Customer service is top notch - they were able to help me work through setting my menu and very complicated list of item modifiers

Vendor Response

by TouchBistro on June 23, 2016

Hi David, thanks for reviewing TouchBistro! It's so nice to hear you've had such a great experience with our customer support representatives. We think they're pretty great too!

organized software, user friendly

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: i found this software really user friendly expecially after transitioning from a till. saved a lot of headache trying to train servers haha.

Vendor Response

by TouchBistro on June 23, 2016

Thanks for the review Tomas! Going from a till to TouchBistro, great choice! Glad you're enjoying the system.

Great addition to the organization

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Since teaming up with touchbistro it has streamlined a lot of the behind the scenes work and sped up our front line employees. They are always friendly and supportive of any technical issue or human error that may have occurred on our end. I have and would again in the future recommend touchbistro.

Vendor Response

by TouchBistro on June 23, 2016

Hey Michael, thanks for such a raving review of TouchBistro! We pride ourselves on being an easy to use and learn POS system, with an impeccable customer support team. But hearing that from a customer means so much more. Thanks again!

It has been great. Our people has learned it very quick , is easy to use and very dependable

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: pros:
It ha all we need to successfully run our POS needs, it is getting even better with the integration policy taking place now.

cons:
The staff privilege needs some improving as to allow manager to customize them.
The take out and catering notifications needs also some improvement , it would be great to have a audible alert , instead of an screen message. Even better if it could alert cell phones.

The paper usage on credit card transaction , printing two receipt . would be great if it can be optional, this feature is not of so much use for some venues.

Vendor Response

by TouchBistro on June 24, 2016

Hi Jose! Thanks for the review. It's great to hear you find TouchBistro so dependable, that's what we aim for! As for the cons you mentioned, in the future, please don't hesitate to reach out with any product or feature recommendations. We take all customer feedback into consideration when improving our product! Thanks again.

We have been using touch bistro for almost a year. Great product

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Smooth transition from
Our old system for both us and our employees. Once you do your reading programming was a breeze and updating pricing/products is quick. Love touch bistro cloud and the ability to watch sales/product/employee reports. Cons are that you can not use existing gift cards from old system. Not interested in using a third party for gift cards.

Vendor Response

by TouchBistro on June 24, 2016

Thanks for the review Samantha. It's great to hear you had a smooth transition over to TouchBistro, and even better to hear you're loving the intuitive reporting features!

Easy to Use, Great Reporting

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: TouchBistro has been a great change for our store. We were originally using Quickbooks which was slow, difficult to use, and had too many options that weren¿t useful to us. It also had to be on a computer and took up lots of space.

TouchBistro is THE easiest point of sale system that that I have ever used. Training new staff is so simple ¿ it usually only takes 15 minutes for employees to get the hang of it, and feel comfortable using it. Training is significantly cut down. The reporting is great, and it¿s nice you can export as a CSV file.

The only issue is that there is not a good inventory management capability. Hopefully that will change soon.

Great POS for restaurants/bars/cafes

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Cost effective and efficient POS. Easy to use, customize and set up. Intuitive layout makes training very easy. With more integration with payment processors,accounting programs and cloud reporting being introduced with each update, the product keeps improving!

LOVE IT

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working in the restaurant industry for about 10 years now and I have never come across such a user friendly system. TB is a tech forward system that allows you to easily manage your business just by the swipe of a finger! The software can allow payments to be completed table side, email receipts and wirelessly transfer orders to the kitchen and bar.

I love this POS system!

Overall excellent

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a small, 10 table restaurant. The fact that we do not have to take up floor space for a central pos system in itself is invaluable. Also, increasing turn times, especially on the weekends has increased sales dramatically. The only "cons" would be in the reporting section, but nothing that I can't work around.

TouchBistro meets Vancouver Microbrewery

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I absolutely love the design and layout of the app. It is so easy to function and navigate, whether it be the set up of the lounge area or the overall function we use the most which is "starting tabs", and checking out. It's easy to add product/remove product and extremely clear on doing so. The functionality is superb and the flexibility of creating you're own personal layout makes it easy for visual learners. I would reccomend this app to any small business owner, big or small restaurant, or any Cafe.

The only negative downside to this app, sometimes the app will freeze on the iPad - which I believe might be due to our server or the connection between our printer and the iPad . Other than that I think it's great!

The only negative downside to this app, sometimes the app will freeze on the iPad - which I believe might be due to our server or the connection between our printer and the iPad . Other than that I think it's great!

Great system and even better staff!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TouchBistro has been a game changer for the way we operate our business. We have a unique setup as we are a retail store, high traffic bar, take out beer sales and small restaurant. The ease of use and adaptability has made this locally produced software a key asset in the operation of our overall day to day. Easy to train new staff, big for us as we do have a summer students and being an iOS based device its pretty much turn key when introducing new member of the team to the general functions of the system! Highly recommend TB if you are looking for a mobile POS solution, top of their game for sure!

New restaurant owner

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: So far so good! Touchbistro is very easy to use b/c it is iPad based and most of our staff is familiar with using iPads. It makes training a breeze! My only concern at this point is that when I create new items on one iPad I don't always see them appear on our other iPads. I will contact customer service about this on Monday

Should be much better at this price point

3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: We were excited to try TouchBistro because of its promise of a enterprise backed semi-cloud setup. Sadly, our trial (which you must pay for if you want to actually try the multi-user setup) failed at the payment processing stage (which support was not able to solve). I found the system had neither the benefits of the cloud nor the advantages of an enterprise system. iOS base is nice but too many limitations at the monthly price point.

Mediocre

3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I was excited to go to touch base iPad system... The process seemed easy enough... No it is not a simple install.... It has many issues. Support is slow to respond and fix issues ... Additionally they treat you as if your the issue. of your a working owner, manager there is little tolerance for your schedule if you 3 hours behind them. many issue never fixed I had to figure out on my own and for USA they might not be suitable slcertainly for large operations .

TouchBistro in the Brewery

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: One of the major factors in us selecting TouchBistro was the ease of inputting customer information in the seating, and then allowing us to track the customer as they move about the brewery. We are different than a restaurant in that our customers don't sit and stay in one place. They move around to visit friends, move to the outdoor seating and then back inside, and combine tables when more people show up. TouchBistro allows us to not only track where they are, but who they are and what they have ordered no matter which of our wait staff is taking care of them.

great tool

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: After reviewing numerous systems narrowed it down to 3. Went with touch bistro primarily based on their responsiveness to many, many questions. Glad we did. The system has worked well for us and is constantly improving.

Great product

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Easy and efficient software. Been with them since the beginning and have seen the constant changes and improvements. We are using touchbistro at both restaurants!

Overall, pretty good

3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I haven't had too many issues with this software, overall quite good. I do feel security could be better. I run a mostly take out and delivery operation and feel this software is better suited for sit down dining, but we are managing. there is definitely room to improve on this front.

Touch-easy

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: pros: quick to learn, easy to set up , always updating , virtual menu is great and customers service knows how the software in and out.

Cons: time clock feature is a little difficult to read/understand . Wish it was connect to my grubhub account .

FSR in NYC

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Being a midsize FSR in NYC all we wanted was a modern yet simple POS. We were able to download the TouchBistro and try it for 30 days - after 5 days or so we realized how simple it was and were able to book a remote install and training. From the 3 POS systems we shopped TouchBistro was the "prettiest" and the pricing was what we deemed fair.
Overall we are a happy TouchBistro customer in West Village, NYC.

Vendor Response

by TouchBistro on March 17, 2015

We appreciate your business and your feedback Hunter! Please don't hesitate to reach out with any product or feature recommendations. -Gino