# Callback Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Callback Tracker the right Lead Generation solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/165514/Callback-Tracker/reviews

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Callback Tracker

4.6 (8)

[View alternatives](https://www.capterra.com/p/165514/Callback-Tracker/alternatives/)

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Last updated March 13th, 2026

# Reviews of Callback Tracker

Ease of use

4.8

Customer Service

5.0

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Bradley F.  
Director Of Information Technology  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great app from a top notch team"

November 21, 2018

5.0

We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys!

Pros

Callback Tracker has been a great addition to our business. It's easy to use, flexible and the CTA features and reporting are a big plus. The support for this product is excellent, and their team makes use of they feedback they receive.

Cons

We have no complaints. We would however would like the ability to export some of the CTA data

Review Source

VR

Verified Reviewer  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Does not always work the way it's intended"

March 12, 2023

4.0

so so

Pros

Good idea, simple tool, with quite a lot of options

Cons

Great idea, should it deliver on it reliably, I'd be very happy

Switched from

[CallPage](https://www.capterra.com/p/153696/CallPage/)

price

Review Source

LD

Lukasz D.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great idea, not ideal implementation"

February 20, 2023

3.0

Pros

Life time deal, so paid in full once and using forever. Good concept.

Cons

Not the best delivery of the idea - it does not always work.

Switched from

[CallPage](https://www.capterra.com/p/153696/CallPage/)

Pricing

Review Source

DS

Dan S.  
Marketing Director  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Thank You Call Back Tracker"

September 13, 2018

5.0

A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy.

Pros

Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings.

Cons

I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.

Review Source

JS

Jason S.  
Marketing Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "A clever, useful call back widget"

August 3, 2018

5.0

A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.

Pros

\* Love the visual CTA and presence on website \* Love the convenience for customers \* Love how their team listens to customers \* Love the fact they have added goal tracking etc Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.

Cons

There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well!

Review Source

VR

Verified Reviewer  
Cofounder  
Consumer Goods  
Used the software for: Less than 6 months

### "Good User Experience Chat System"

September 30, 2020

5.0

Easy to understand, worth the money, good features

Pros

The fact that their UI using new approach which let user comfortably contact us choose what channel they want to use

Cons

Minimum option to custom the design of it. Although they already have good UI design, but some still need customize

Review Source

FD

Freddie D.  
CEO/President  
Banking  
Used the software for: Less than 6 months

### "Excellent value packed full of features."

June 22, 2017

5.0

Pros

The support team was very responsive and was willing to make certain customization's to meet my business needs.

Cons

I would like to see the add the ability to allow customer to schedule an appointment at a later date and automate the call back process.

Review Source

LG

Leon G.  
Founder  
  
Used the software for: Less than 6 months

### "Easy to Install and Use. Great custom features."

July 9, 2017

5.0

Pros

Fast installation. Works every time. Email updates of calls, missed calls, and recordings. Easy way to improve user experience with not much effort.

Cons

not much. the little room for improvement is constantly being addressed.

Review Source

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