Rogers Software Development

SuperSalon

4.5 / 5 380 reviews

Who Uses This Software?

Salons, spas, personal service providers


Average Ratings

380 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Rogers Software Development
  • www.supersalon.com/
  • Founded 2001
  • United States

About This Software

Used in thousands of salons around the world, SuperSalon is the touch screen Point of Sale solution that easily and conveniently manages your business. With online check-in and appointments, mobile apps, loyalty programs, self check-in kiosks, digital display boards and more, a SuperSalon system is the perfect tool to help you grow your customer base. Its comprehensive online back-office, accounting and inventory tools and staff scheduling will make it easier to manage your business efficiently.


Features Checklist

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Product Reviews

EXCELLENT customer service

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: THE SOFTWARE IS VERY EASY TO LEARN AND BROWSE AND DIANA MILLER THE PERSON WHO IS WORKING WITH US IS EXCELLENT .SHE IS VERY HELPFUL AND PATIENT WITH OUR QUESTIONS AND PROVIDED A QUICK RESOLUTION OF THE START UP ISSUES WHICH I GUESS EVERYBODY WILL HAVE.

Supercuts Franchisee

Feb 21, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I needed to reinstall Windows and have supersalon do some work on my back office system following . I am completely computer illiterate and Esteban Espinoza patiently walked me through the steps again and again and was very kind and helped me get through the process. I made mistakes along the way and he handled me like a pro!

I really could not have done it without him. Computer seems to be working today:))

TY!

Outstanding Support

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been interacting with Supersalon for over 7 years. Each and every time they have gone above and beyond in every aspect of support. My last interaction was with Diana Miller. All i can say is "Wow" what a special person you have working on your team! Always helpful and attentive. Goes way above and beyond to support those of us using the software.

Review....

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Roy was awesome, couldn't have done it without him!! Thanks...................................................

Raphael Blando

Feb 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Raphael was the most helpful tech I've talked to in a while. He was professional and proficient and quickly resolved our problem. Thanks again for your help!

Super salon is amazing

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Tec was friendly and knowledgeable.they always address my issues in a timely manner and get me back up and running

John Powers

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I switch credit card systems and it took three times serparate times to get the card reader working. John was wonderful he got me up and working out within minutes. Not sure why the two other tec could not get me up and working. John was very professional and definitely knew what he was doing. He was very pleasant and professional.

Fixed errythang

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: John fixed everything and appreciate his help!! Have had this system issue a couple times and this was the fastest it was resolved.

Rafael Blondo

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My experience with Rafael was nothing but excellent. He walked me through each problem with expertise and explaining what he was doing at that point. I would like to have him again should a problem arise.

Recommendations to other buyers: No

Mobile app fix

Jan 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Sergio solved issue expeditiously. He returned my call quickly. He had answers to my app problem. And Sergio showed me how
To fix my problem. T hank you.

Sergio is the best!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Sergio spent time helping me access a specific feature of Super Salon. I had some issues on my end with my internet company and he told me what to relay to them. This company actually did something that wasn't in my best interest and Sergio corrected that and I still have the access I wanted!!

The best Tech SUPPORT!!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: He was very helpful with all the time and effort to help out with the errors I had. He was very generous and patient too.

Super service

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Needed help and the gentleman that helped me was excellent. Was having issues with the bright sign that we use for our online app and the gentleman was above and beyond with his customer service. Have had others that were not as helpful

Customer Support is amazing !!!

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have dealt with SuperSalon for almost six years and have never had someone so witty and intelligent. Customer support was amazing. Thank you

Alex is the best!

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My technical support rep is just awesome! My shop needed the update to SuperSalon and he was able to do it in a few hours. I had one of my other shops updated and it took them 3 days. He was able to fix all issues and really took his time to let me know what is going on. I now ask for him specifically whenever I need tech support.

SuperSalon / Customer Service Representative's support

Dec 30, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Customer Service Representative is a terrific resource for advice on functionality and troubleshooting with SuperSalon. She has developed a rapport with some of the members of my salon management team as well, and we can always rely on her for a quick and thorough response.

Good customer service

Dec 30, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Over all I have always had good customer service. all of the technicians have been very patient while working through problems. John was a pleasure to work with today very prompt in working out my problem while customers were waiting.

Great service

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Alex Munoz wss great. He helped me from start to finish ensuring I knew what was going on. It was a long process and he was patient and just overall great!

Daily Reports

Dec 26, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: I put a ticket in on November 9 about the daily reports that do not come our accurately when they are automated. I have not received any feedback on this issue. Please let me know what is happening?

Joe's Take

Dec 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Do not have to be wordy. Short & sweet does it for me. An excellent experience. If all my experiences were this satisfactory, it would be a wonderful thing to pass on to others.

Time cards

Dec 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I didn't understand how to implement the nonproduction for the manager. Customer support guided me through it and stayed patiently on the phone with me.

Dependable support.

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The staff is very helpful and polite when issues arise. I like the comprehensiveness of the POS system. It is easy for my staff to use. ioffice for my purposes is outstanding.

Bright Sign

Dec 18, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: It doesn't make sense that I this day and age I have to call to get a price updated or add an artwork on the screen. But the technical support is super!

Great Service

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was called back within 30 minutes and my issue was taken care of quickly and professionally. I was treated with respect.

SuperSalon is Superb!

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I can't see any other POS system for any salon but Supersalon...easy to use and lots of data you can use to better understand your business.

Supersalon

Nov 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is must have software for any salon. Incredibly supportive of all sales, inventory management and accounting needs. There are a couple of minor improvements needed with integration to our digital menu board, but I know updates are coming!

Recommendations to other buyers: Must have

Awesome Service, As Always!

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The customer service I receive from SuperSalon is second to none. They always resolve my concerns/issues in a timely manner and I appreciate all their help. Thanks!

Great Customer Service

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Duncan was patient, friendly, knowledgeable and very helpful with not only my problem but he gave some very helpful and beneficial tip also.

New SuperSalon setup

Nov 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Everything so far has been really good. Tech support has been very helpful. We are first-time salon owners, so we need quite a bit of help! My only complaint is that when I call tech support, I almost always have to wait quite a while for a callback and for the resolution of the issue or question.

Recommendations to other buyers: It would be very helpful if stylists could post and trade shifts with each other via the system.

Arik is great

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Thanks for all you help Arik!!.....

.......

........

....

........

Recommendations to other buyers: No

Hidden treasure

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Diana miller has been an amazing assistance to our franchise. I am computer challenged and get easily frustrated trying to use the super salon system. She spent so much time today breaking it down piece by piece. Helping me learn different parts of the back office I had no idea how to use. Her knowledge of salons helped tremendously in showing me what to look for. How to cross reference things and how to find what I was looking for. I only wish I had known about her 5 years ago when we first got the systems in our salons. We have only been using the most basic things with the system but with the information she gave me today I can effectively keep up with my inventory starting 2017 off right. I can't wait for our next over the phone tutoring session! I have so much to learn!! I feel like I struck gold! Thank you so much for helping us!

Rafael Blando - Excellent tech support

Nov 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I had a great experience working with Rafael Blando and 3 issues with my 2 Roosters store. He was pleasant to deal with and very responsive. He is a real asset to your organization.

Alex was great!

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Alex did a great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1!

SuperSalon Review

Nov 17, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Every time i call the help desk they ask me what is the problem, I tell them and they say someone will call be back. When the technician calls back he/she asks me "what is the problem". Seems redundant and inefficient. There are also things that I would like to run a report on that are inaccessible. Seems to me that if the information is in the system I should be able to extract it in some way. Even if I have to write a custom report.

Overall happy, but having more and more thoughts about changing companies

Nov 17, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: After 6 years of using SS, I have to say that I feel it has declined in many ways to the point that I'm wondering about moving to another POS company. The tech support is outstanding but I feel the program becoming less and less user friendly and that SS is not hearing our concerns in order to fix the problems. Checking a customer into the shop has become a tedious process. There are options listed on the screens but are not able to be used. Online appointments are confusing to the first time customer. I appreciate a lot of what SS does but I'm getting tired of dreading "updates" for fear of what may happen to make it more complicated.

Recommendations to other buyers: Please call to discuss. It's hard to explain any advice without being at the computer screen to walk you through these concerns.

smart system

Nov 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software was very professionally built. Its easy to navigate through and been constantly improving!

Brightsign a work in progress

Nov 10, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The software is great, when it works. It still has a lot of little things to work out, but overall it's great to havr

User review Tom Cullen

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: it works well, back off and salon side works well. Works well. Works well. Works well. Works well. Works well. Works well. Works well. Works well. Works well. Works well. Works well.

Great Support!

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Jose was awesome at getting our credit card system up and running. He ran test fires with us and stayed on the phone through a "live" transaction with a client!

Super Salon

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Diana Miller is excellent every time I need help with anything! She is quick to help with my needs and explaining things to me in a way that I can understand! She has been a big help with things that I, as a manger, may not understand or think to do to better my salon!

Experience of New owner of a transfer Salon

Nov 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We took over an existing Supercuts with Supersalon. Did not get the full training we would have had with an organic store opening however the system is fairly user friendly and easy to figure out. Plenty of tutorials and the support from Rogers was great. The support on the application whenever we had questions was fantastic. Diana Miller was extremely knowledgeable and able to help us. The second week we had to update our product master, receive inventory , run our dashboard and other sales reports and she helped us through the whole process. The technical support with the system was also very good. They resolved any issues we had. Would not have got through the first two weeks without these folks. One feature deficiency I felt with super Salon was the inability to receive and import our initial product purchase order into the database electronically. We had to enter and update the product master item by item. Now that we are set up it should not be such a chore with future orders.

Tech support

Nov 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Carlos Arias did a fantastic job. He was pleasant and professional. His technical expertise is second to none.

Review of technical support experience from Rogers

Oct 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Excellent experience getting the "back door" feature working on our Supersalon system. Technician was very patient and good at explaining everything. Great support.

great data extraction, sometime clunky over complicated functionality

Oct 24, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Solid customer service and data generation but can be overly complicated to complete simple tasks such as returns. The program is very powerful but needs to be streamlined a bit for ease of use.

Perfect!!!

Oct 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Arik was so much fun to talk to ! He fixed our problem fast and made me feel like he really cared !

Appreciate the support

Oct 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Just had an issue that was addressed by Arik Trejos and he took care of the issue in a very professional manner. I really appreciate a customer support staff that makes me feel like a valued client and not a bother. Thank you.

Recommendations to other buyers: No

Awesome Support

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Kyle helped me with issues I was actually having on my laptop trying to access some things on IOffice. His detailed instructions on how to correct saved me hours of trying to figure out what was wrong

Salon Owner

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Support is always responsive and does a good job! Many features still need to be added to keep up with our competition.

Rafael Blando

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rafael went above and beyond for our salon today. His customer service was impeccable. He contacted all parties, got specific details of the issues we were having and had the salon up and running very quickly.

Fast, efficient, friendly support

Sep 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Madeleine was very quick to email & let me know that a technician would be with me shortly. Very soon after that, Esteban Vega mailed me. I was locked out of my account and he got me back in & was very polite and friendly.

Adding Discounts to the POS

Sep 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Rafael Blando was nice and patient. He explained to me what I needed to learn and solved the issue.

New Store Computer Set Up

Oct 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience was great. We had computer issues and your staff that helped were awesome. Very relaxed yet understanding the urgency of opening the salon next day. They wanted to get it all done before we closed and they did finish it up before the left.

Carlos is very knowledgeable!!!

Sep 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The tec's are very friendly, helpful and knowledgeable.
Every time I have an issue the take care of it right away.

iOffice mess-up, Sergio found solution!

Aug 22, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: When I set up a new employee through iOffice, the password never works. Tomorrow will be one of our busiest days of the year and I have a stylist helping out at a different salon. I am acting manager as the one we have is new and still in training. The past few times I have added a new employee, the password hasn't worked and we have to wait for customer service to call back to fix the issue. Tonight, I wanted to skip the frustration tomorrow and have them fix it tonight. I was told this was a manager duty and they were not able to do change the password for me. After some discussion, Sergio recommended I try a different browser. I did, and he was able to verify that the password was working. I was relieved as I now the shop will be slammed and I didn't want any extra hassles in the morning. I am so grateful as I have had to do this numerous times, but didn't realize it was the browser that was causing the issue! A great big thank you to Sergio for his patience, even when I was not, and for his help in solving this ongoing issue!

excellent service & solution !!!

Aug 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: my technician was fabulous !!! I told him upfront I'm a blonde & not computer literate ((I am however an amazing stylist :-) )) and he took over and did everything needed and without delay he got our brightsign up and going with no issues (because he knows his job!!) ... amazing technician !!! thanks for everything !!!

Recommendations to other buyers: change the news feed at bottom .... some things that pops on as newsfeed really shouldn't be read by some of our younger clients .....

Update mobile app

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very nice service, Rafael was patient and kind helping me to figure out what was the problem with the mobile app.

Amazing Arik!

Aug 16, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: First, I want to say that Arik is AMAZING!! He is professional, courteous, and easy to work with. His idea of making the bright sign library is SO wonderful!!! Having a team member that is this fantastic is a true asset to any organization. The library makes my life easier because I have ready-made options to make the bright sign more attractive and help in-salon advertising.

My Supersalon Experience:
It is frustrating when an update is pushed through and causes more issues for my salon. The wait list worked perfectly before and now calling in or using the app has the guest go to the bottom of the list when we check that they are here. This makes for pissed off guests and makes the job of our team more difficult and much less efficient.

Recommendations to other buyers: I spend time on the phone with the support staff weekly. Most of the time it is because I don't know how to do what I need to do, or I can't do it from iOffice. It would be fabulous to have a library of videos (there are a few great ones already) that newbies like me (2 years and still calling) can use to learn all the ins and outs. I know you have a users manual, but honestly, who reads those?? Not many of us. When you start in this business, you don't even know what to ask or where to start or what you don't know. I think a library of knowledge of all the cool features you have would be wonderful. It would also save your customer support team hundreds of hours. The other thing would be great is transparency. When you release an update that screws something else up- just own it. Tell me so I know you know and give a realistic time line of when you will have it fixed. This will also save your customer support team lots of time and even more headaches. Thank you, Jessica Rudewick

Super Service

Aug 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Arik was excellent, resolve issue right a way. My first store will be opening tomorrow and wasnt sure if the issue gonna be resolve but surprisingly Arik quickly step in and solve the issue.

Working with SuperSalon to resolve BrightSign network issues.

Jul 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I worked with Arik Trejos to resolve issues we had with the BrightSign unit at Supercuts. The interesting part was this never worked from the time the store opened about six weeks ago. As such, things has changed in the environment and when I was brought in, they were looking for someone to figure out what was happening. I ended up figuring out that someone programmed the Brightsign unit on a different IP subnet than they did for everything else on the network. Through working with Arik Trejos, he had to try multiple adjustments to the configuration, including doing a factory default. The USB thumb drive had to be unplugged from the BrightSign and into the POS computer about eight different times in order to finally get this working. Arik did a really nice job, was very helpful and went out of his way to resolve our problem. We wouldn't have been able to get this working without him.

Store MTS-NMSC -80906 Cottonwood

Jul 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Super Salon Tech Support is always quick to resolve all of our issues in a timely manner. Customer Service techs are very professional and respectful.

Very Helpful

Jul 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was helped by Alex. He showed great level of professionalism and was happy to help!
He guided me through the process of changing the settings on my I office.

Customer Support

Jul 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Rafael helped get our replacement POS up and running in short order. A very nice aspect was that the replacement system arrived with our database aready installed, which saved time getting it ready for use. Thanks for the quick turn around. Huge help keeping our business on track.

Recommendations to other buyers: Nope. All good.

Monitor help

Jul 29, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Called for help on a touch screen monitor purchase

Top notch service

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Arik was an absolute pleasure to work with and helped create an awesome display that helps upse in salon!

Carlos Arias

Jul 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Carlos called me to fix an issue I was having getting service switched over from existing accounts to my new accounts. Carlos was very helpful.

Recommendations to other buyers: maybe some better communication at the start of teh process.

Super salon

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Arik is very personable and fixes our issues when we have when in a timely manner. He is understanding and always calls back to verify that everything is to our satisfaction.

Needed Technical Help was GREAT

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Needed some technical Help and they were fast an complete. Was easy to use and quick I response to my problem.Thanks

very happy

Jul 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am very happy with the software. Opening and closing the day is very easy and easy check out for the tickets.

Intuitive Program

Jul 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: SuperSalon is intuitive and is easy to master so that you can focus on your business and growing your business..

owner of six salons

Jun 26, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Julio was able to fix (we think) a problem that earlier in the day a level two tech said was fixed, when in fact it continued.

Updates to MenuBoard are so easy!

Jun 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have only been open 8 weeks so we've had a lot of questions and several tweaks to our digital menu board. Arik has been very kind and so quick with his response, walking my staff through the few steps that were required in the salon to do the menu board updates. Everyone we've dealt with has been very friendly and helpful. Thanks very much!

BEST CUSTOMER SUPPORT EVER!

Jun 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm so pleased with my software and especially with Diana Miller's support. She answers every question and patiently helps me navigate the software. She shows me many different reports and features. She's awesome.

Recommendations to other buyers: The support couldn't be better, and that's what matters so much to me. If you can't get help when you need it then what good is your software?

Outstanding service!

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Computer would not come up and we had customers. We were responded to quickly. Since I am the owner and was not he the salon the Tech contacted me back to let me know that everthing was taken care of so my stylists could continue working on their clients.

Software help

Jun 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The wait was not long for help. He was very helpful and good service. Got the problem fixed very quickly.

Customer/Technical Service at its Best !

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I encountered a problem attempting to enter my ticket # from A Super Cut Salon receipt . I repeatedly received an invalid # message, even though I correctly entered the # from my receipt. Gary, your tech rep at 888-458-1001, promptly understood and correctly resolved my problem by discovering a missing digit in the # . He corrected the # for me, waited for me to successfully use it to complete a survey and earn a discount on my next service ! I was so impressed by his people and technical skills. He is an exceptionally expert and professional representative of his support department. He processed my request with ease, did quick research and called me back very efficiently with the solution to my complete satisfaction ! Bravo ! 5 stars !!

SOFTWARE IS GOOD...THE SUPPORT IS AWESOME!!!

Jun 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I had a conversation with Sergio and it was fantastic. He was very helpful, and knowledgeable. He helped me get set up and start using system basics. He explained the system with great clarity.

Accounting for Gift Cards

Jun 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have called about this issue in the past and did not receive any answers. Today Carlos thinks he has a resolution. I will be watching to be sure.

The technical support is hit or miss, the internet phone connection is abysmal.

Jun 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: The software is relative easy to use. The support is completely hit or miss! Today, I had great support from Carlos who was very open to how I was explaining the issue, because he was truely listening we solved the issue in a matter of minutes. Unfortunately, when I initially called last night, the internet phone connection was awful, it was hard to understand the support technician because of his heavy accent. Most importantly, he was not listening to what I was telling him, because of this the phone call lasted over 20 minutes and he didn't solve the problem.

Supersalon works for me!

Jun 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: All the reports you could possibly want. Easy to use and understand for even the most computer illiterate. When I have an issue, customer service is quick and knows their stuff. I would recommend it for other salon.

Supersalon

Jun 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As far as management software for a salon, supersalon offers a powerful solution that is easy to use once learned.

Problem solve

Jun 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service was great , he clearly explained what I had to do in order to fix the problem. It's also a plus that the customer service was bilingual.

Digital Menu Board - BrightSign

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Arik has provided excellent service when I call Supesalon for BrightSign issue. He was very easy to work with to listen to our issue. He tried out various options to help us solve the display problem the same day. He is very knowledgeable on the product and provided quick solutions.

Super Salon at the salon wasn't updating on iOffice

Jun 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rafael called me concerning my call about 5-10 minutes after I placed my call into customer service. I told him my problem which was the iOffice had not communicated with the salon's computer in almost 21 hours. Since out internet at the salon is super slow he asked if he could call me back when he got done so I didn't have to wait. I was more than happy to do that since I was multitasking while on the phone with him. It might have taken him 15-20 minutes to call me back but most of that time I'm sure was waiting on the salon's slow internet. The problem was fixed and all is well. I have always had such great service whenever I call and that is SO rare these days so when I get great service I am VERY happy. Thank you Rafael for your help!!!

You still have a long way to go, very disappointed.....

Jun 06, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: We asked for the same setup but far from what we asked. We asked all our customer data, including history, couldn't do that because someone felt customer history not important. We were shipped the wrong receipt printer twice, scanner failed to work after a few days. The new POS release has some major bugs and isn't very user friendly. The lady that was in charge of our setup should be fired. She is worthless, she failed a simple task and caused delay.

Only good group is the support staff that finally did help get our setup close to our other stores.

Esteban Vega

Jun 04, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Esteban is really helpful. The software is a little complicated when i have to do product orders with the whole syncing of products. Esteban made everything really easy to understand and showed me how to do it myself if the same issue occurs again.

To many files that we don't use need a shorter version of super salon

May 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: To much crap to slow down program.

Customer Support

May 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rafael Blando assisted me with our iOffice inquiry and was very professional, helpful, and courteous. He resolved our issue quickly and competently. Five stars!

Dianna makes it better!

May 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Any time we have questions related to user issues we pick up the phone and if Dianna doesn't have the answer, she will find it for us. Always friendly, knowledgeable and professional she makes calling customer service a joy!

I have used this software for a few years now it's is wonderful. easy to use easy to teach the new

May 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Wait list for call ahead and mobile ap users system doesn't include those on the list already that have used these features in the estimated wait time it only counts those fiscally here. Hope this can get updated next update.

I like the thorough record keeping, but would appreciate more short cuts for basic services.

May 25, 2016
3/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have some problems with the system being overly detailed, especially when we ring a ticket through. It would be nice to have a short cuts to expedite the process. 3 -4 screens to put someone into service, and 2 - 3 screens to ring out is too time consuming.

Diana Miller has been so helpful, knowledgeable and patience with me! I recently openen

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Software I was familiar with but Diana helped me work the kinks of this being a newer version than what I was used too. Diana is awesome!!

very great customer service

May 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: he was fast knowledgeable and kind. thank you for the great support

Had issue with POS software syncing with IOffice. Sales numbers were different.

May 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sergio from tech support was great walked me through what issue was and told me how to prevent it from happening in the future by reeboting POS system weekly to avoid sycning issues between POS and IOffice..

windows 10 is not the bees neez

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: at least windows 10 is reversable

There's a quick learning curve to the software. It updates frequently and is very stable.

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The integration of peripherals is excellent. Setup was quick and with a solid internet connection, things run smoothly and reliably. Diana Miller helped us setup initially, and is always on call for us if we need her assistance. Its a big plus to have willing support for a product like this, much appreciated!!!

Support setting up software for back up computer and clean up on an existing one

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you Julio.

Review:

May 16, 2016
3/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: it gets the job done, however I feel it could be made more intuitive for novice users.

The customer support is was excellent!! Thanks Julio!

customer service

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mr.Julio is a very polite and courteous person. He helped me in a very professional manner.

Assistance with digital menu board

May 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Arik is amazing to work with. He is fast and efficient and always keeps things running smoothly.

I was not able to access the rate my visit site we the code given to me by Supercuts.

May 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Carlos responded quickly, requested further information from me. After receiving the info he contacted the salon and corrected the problem. Once he did that, I was able to access the survey with no problems.

This software has it all

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: SuperSalon offers our company a full service solution that helps us manage both the front & back end of the business. Extremely user friendly with an abundance amount of detail.

Easy and freindly

Jun 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Alex has helped me on couple of different occasions. I found Alex to be friendly, helpful and knowledgeable.

A New Receipt printer

May 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had super salon since it became super salon. A very long time. Had a very old Star printer. As we had to upgrade from windows we kept the old dinosaur printer. And got it to work. Well I decide it was time to purchase a new one before it quit working and purchased another Star. When I called for help in connecting I was warned there could be issue's. We got it to work(this was a a sunday) Monday morning discovered the cash drawer wouldn't open. Called got that fixed. The new printer has a cutter and it didn't work. I called on Tuesday talked to Rafael Blando he tried to get it to work. But then let me know it wasn't compatible with super salon. Told me what kind I needed and also referred me to Jeff for other brands. When we used the cash drawer again it wouldn't open. So I called Super Salon back. Not sure who I talked to then but became very frustrated. He just keep saying I didn't have any virus protection I needed that, he couldn't fix any thing until he did a virus scan. We were busy the salon was open and I just needed the cash drawer to open. So I said I would have to call back. When I called back I asked if there was a way I could talk to the first person who had helped me that morning. That person is Rafael Blando. In less than 5 mins. he had the cash drawer working! He listened. and fixed the problem! He's AWESOME! I am a computer dummy :) They give me anxiety LOL
From the first time to the second time it was a very pleasant experience. Thank you Again Mr. Blando. I am exchanging the printer and will call you when I install the right one if we have problems.

Excellent phone support provided by Diana Miller

May 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Diana Miller installed our Supersalon system on site in November 2015 and she has been a great help and resource to us ever since, allowing (even encouraging!) us to call her evenings or weekends, or whenever we need expert technical support. Diana provides truly excellent customer service and her knowledge of the Supersalon system is unsurpassed. As a first time salon owner and user of Supersalon, having Diana available to us on an on-call basis has been invaluably helpful and has provided us with peace of mind knowing she is always there to help us figure things out. Diana is truly one of the Superstars of Supersalon!

I am a new user and have not used it much. It was not easy to get the menu board pricing updated

May 02, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am a new user and have not used it much. It was not easy to get the menu board pricing updated. I had to take out the security card from the video board, plug in to my personal laptop to download the zip file contents. The video board is on the lan, it should be an easy process.

Issue with app

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Solved problem that we had quickly and efficiently. Rafael who attended me was courteous and efficient.

I am learning day by day, and it is getting easier

Apr 29, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I worked with Alex today regarding some concerns with payroll and how to be able to access certain functionality. He was very helpful

one of salons had not uploaded for nearly 24 hours

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i emailed support and it was fixed within minutes

Rafael responded in a speedy and efficient manner

thanks

Overall easy to use.

Apr 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It takes a while for a technician to call back, the customer service i must say is amazing! Sergio Campos always offers excellent customer service!

Had an issue with something I tight I refunded

Apr 24, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Alex was very professional, (even though I wanted to cuss myself else). Glad he handled my call

Loading in Coupons

Apr 23, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sergio was well prepared and patient and was extremely helpful for me to get all the coupon codes loaded into the system.

I believe he deserves recognition of his outstanding customer service and knowledge base he has of the Super Salon System. Please recognize his efforts.

iOffice user

Apr 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like the flexibility of the software for running reports. The standard reports are effective and the ability to create custom reports for specific data needs is a great feature.

Awesome Customer Service!

Apr 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rafael helped me out perfectly. I couldn't have asked for a better experience.

The tech support was great! it was handled promptly and efficiently, Julio was professional&pacient

Apr 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We enabled the void key at 2 salons the pros will be knowing the cause of each void and coaching in the moment on how to prevent some of those voids and possibly prevent some loss/prevention. Cons having to log in to void these tickets on the back end.

Seems pretty intuitive, even for a novice like me.

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - easy, GUI, touchscreen interface; Diana made the training directly relevant with real-life examples for building tickets and optimizing store performance; tremendously helpful
Cons - lack of direct integration with ADP and quick books

Great customer service

Apr 14, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I want to recognize Kory for his great customer service resolving my issue. I plan to request him for any future issues.

Tax % issue

Apr 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I called with an issue about the wax services in CT not charging tax. I was able to speak and have my issue understood and worked with the tech who was both knowledgeable about the system and understanding of my needs. My issues got resolved got resolved in short order !

Had a problem with getting in the back foot

Apr 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: raphael was very helpful, and got it working!!!

Supersalon

Apr 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is very easy to use. However, we have relied upon Diana Miller for a more comprehensive training on custom reports, educational tools, and back end support.

She has been extremely helpful and invaluable in continuing to support our Stores and our Staff.

Thank you!

Alex Munoz and Raphael (?)

Apr 10, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: My wife and I are the owners and we have both ave except service from both of these technicians. I have to say they are both excellent in both their technical expertise and customer service.

handled my problem with ease

Apr 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: sometimes it seems to be slow to process

Bright Sign Customer Service Department

Apr 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Bright Signs department were very knowledgeable, quick to respond, polite and they got the job done!

Jerry and Arik were the two technicians helping us install a new digital menu board for 5 salons.

Awesome!

Apr 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I called four separate time trying to get my matter resolved. Finally I was connected with Estaban he came to the rescue he figured out the problem noone else could Thank You! Wonderful job great customer service.

over all it is very easy to use and helpful in managing day to day salon needs.

Mar 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Some of the reports need more clarification ,like membership and reward report not fully
functional.

I work with Diana Miller for all my questions for super salon. She's very patient with me!

Mar 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's self explanatory. I find it pretty easy to work with.

Fabulous!!

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fast, efficient, caring and on track!! Always quick to the point and never leaving questions unanswered ! Thank you! Probably one of the best support staff I have ever dealt with !

Overall 5 stars (for some reason this would not let me give 5 stars which you so deserve!!

I have been working with supersalon since July of 2015. It has been going great!

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service is always so helpful. We have had a great experience with this software. Diana Miller is a fantastic person and I thoroughly enjoyed working with her!

The software is cumbersome to use with a few bugs

Mar 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Takes too long to check out customers. Thank you for
Rafael Blando and his superb customer support with the issues we have

We have been using the software for a year and we are very busy salon.

Mar 17, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros

Excellent reporting - Everyday day it seems like we find a new report we like. If your coming from another software I think your going to like SuperSalon reporting. You can run a report on just about anything you like.

Easy to use for Stylist and Barbers - We love that a lot stylist or barbers already know the system so little training is needed. Even when they don't know the system we have them up and running in no time. This saves a lot money in training.

Customer Service- is outstanding coming from Salon Iris where they never answered the phone. SuperSalon has always got back to us right way. Kory Lamme our favorite tech has always followed up with us and let us know what our status been on our tickets. It's nice knowing that your ticking is being worked on and getting status updates gives us a piece of mind. Added bonus a lot of new hires will already know your system so little training is needed.

We needed a Software that could handle both walk-ins and appointments at high volume and SuperSalon meets those needs. Our customers love the Salon Check-in and the Online-Checkin I am so glad Jennifer Teague talked me into getting Salon Check-in when we first started it was the best investment ever. I also like that Jennifer still keeps in touch with us.

Cons- The system does has some software bugs and the customers services has always been outstanding but instead of adding new features it would be nice if they would correct the bugs they have. Example of bug we have anyone can open a cash drawer with out entering password. (makes it easy for theft) We have been trying to get the permissions fixed for over year now. Our problem may be isolated problem but I want you to know major repairs move slow. Our problem is not a system wide issue but I wanted to show example so you understand things can move slow.

After using the software for over a year overall we are happy with it. We are about to open up more stores we have looked at other software companies but their is nothing that even comes close to compare with it and we feel confident that SuperSalon will be able to handle our growth.. Also I know SuperSalon will get our bugs fixed. My wife is a senior web developer so we understand the process it just takes time. And when you have great customer service from Kory Lamme and Jennifer Teague our sales associate that goes long way and so we can handle the growing pains to a point. They need more Senior Developers

It's a little difficult to use with the little training provided

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: There just wasn't enough training from your company. Video's just don't cut it when you don't have any hands on experience while watching a video from home. Diana Miller was an amazing trainer but we didn't have enough time for each stylist to use the system so there were LOTS of questions after Diana left. We appreciate that she ALWAYS answers the phone for our calls, but we usually have guests standing in front of us while she is walking us through our problem. Some of which could have been answered with more training. Muddling through pushing buttons trying to figure it out on our own with a guest standing there is NOT GOOD! Hence a call to Diana. Thank goodness she's always available!

No real issues

Mar 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having used similar systems in restaurants before, it is a fairly easy system to understand. However, some of the tracking/reporting functions seem to be lacking. Or harder to figure out than I thought.

Diana Trainer

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Diana Miller ..was very very help she was very helpful she answer all my questions and really explains this system where I understand it..i have call her when i know she was off work but she still pick up the phone to help me out when I was stuck..Thanks Diana Miller..

Not SuperSatisfied

Mar 07, 2016
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: On two separate occasions, the system has frozen up when we were checking our guests out. They signed the receipt and even put in their tip, but walked out as we were clicking the buttons to sent it to processing. We have lost payment on 3 total customers as two of those customers were on the same ticket. The first time I called in the customer service rep used the term "glitch" to describe the situation. Glitch sure sounds to me like a SuperSalon problem.....not a me problem. Now I have noted you have effectively changed your verbiage not to use the word "glitch."

I get it, it's ultimately my problem if payment didn't process. However, I'm not very satisfied with the fact that it has occurred twice. It rarely freezes up, but has happened twice on a check out and I've lost $ because of the problem with the system.

Finally, your customer service reps would do well to just listen sometimes. I'm pretty damn smart and I understand when an explanation is given as to why something happened or occurred. They need not repeat themselves multiple times over and over!

Oops, one more thing. When I say I have a customer waiting, it isn't very professional to tell me that I will have to wait until I get a call back. Bad customer service/delays on your end, end up being bad customer service on my end to my customers.

Marcus

Installation incomplete, but technical help generally good, butto takes so long to get a call back

Feb 28, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I want to comment on my most recent experience with Arik Trejos. The guy is fabulous and fixed a problem we have been struggling with for months, when other techs at SS just had us going in circles. Not only fixed the problem, but made some suggestions on related items that were great and we had no idea we could do. I can't say enough about how helpful Arik is. I usually don't respond to surveys but I was just so impressed. This guy is a real credit to your company.

Customer Service

Feb 21, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: SuperSalon Customer Service is always fantastic. We're very pleased with the relationship thus far. Thank you.

1st time user...using for one month now with Supercuts

Feb 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clear and easy to use system. Still learning how to customize and make our own reports.

Great

Feb 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When the system is working properly it is a great tool in my salon. It has made managing easier for myself for schedules time cards and etc. I do find it has helped myself and staff be more efficient on the floor and gives us more time with our guest.

Supersalon is very easy to use.

Feb 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over all the Supersalon is a user friendly software. As a franchisee I am able to check many components of the salon performance instantly using Supersalon. We had some trouble with the digital signs. Now they are working fine.

Initial set up and first store implementation

Feb 07, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far, there have been minor issues that we have encountered. My most recent call was to get a patch that hadn't been applied. Got the problem resolved quickly, it is those typed of issues that create operational hiccups. Also had a significant issue with getting the Wait Board to function. It took 10 days to finally resolve.

Easy to use.

Feb 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Has become easier as I learn in ioffice. The online user manuals and video tutorials are very handy and helpful.

Thank you.

it's pretty easy to use..

Feb 09, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's been quite some time since i have worked with software so i'm struggling a little bit. If I take my time with it I do alright.

Good software

Feb 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is ok, the only software I have used. easy to use with a lot of extras that I don't have a lot of support in using. I am absolutely certain that I don't use the software to it maximal potential because I don't know how.

If I could have a rep come in and help implement some of the extras I am sure I could give my guests a better experience.

iOffice not updating

Feb 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Issue was resolved in a timely fashion.

Very user friendly, intuitive. Great reporting tools

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Would like more training time on the various features, especially reporting.

Frustrated from bugs and glitches in the beginning, but has slowed down tremendously.

Jan 31, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent with getting back to me regarding any issue. Explains the issue AND the solution in a clear and understanding way.

Makes everyday functions at the salon go smoothly

Jan 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rafael was a huge help! :)

BrightSigns assistance from Arik Trejos - Customer Service

Jan 30, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Arik Trejos assisted me in updating our BrightSigns. He was very responsive and continued to work on the information until it was resolved. I have had some trouble in the past with response times and assistance in fixing our BrightSigns, so I was expecting a long, frustrating process again. That did no happen with Arik!

It would be great if we could complete the updates to our sign messages, as that would make it much easier to make changes as needed. The BrightSign have been very difficult to maintain and update, so any improvements would be great apprciated.

When it works, it is great. There are always, always, always issues with it.

Feb 06, 2016
2/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: PRO - KORY LAMME - he is literally one of the best technicians that I have ever used - if not the best. He has gone out of his way to help me with an ongoing conversion to a credit card chip terminal, even going so far as to conference in with ATT to help me out. He is the only one at Super Salon who can seem to consistently fix my computers (Darrell is the other technician who is terrific) - one weekend for example, nobody at Super Salon or the credit card company could fix one of the problems with the terminal, and we were without a credit card terminal for two days until Kory came back on Monday - he fixed it in 10 minutes. In fact, the other technicians made the situation worse, and my managers will only speak with him now. I cannot say enough great things about him, his skill sets and his customer service. He is absolutely terrific!

Thank you for making Kory part of your team!

New computer download

Jan 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you Joe for staying after hours helping me to download SuperSalon onto my new computer. I really appreciate your help

Julio was very helpfull, took the time to explain and took the time to fix the issues

Jan 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros you have Julio we need more education on the software. Best time to increase open cash should always be done the first day of the months to prevent confussing in reports , which changes the previous days totalls.

Great for stylists; poor for operators

Jan 23, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: PROs: good for stylists as it's visual
CONs: Poor documentation on how to use the system, and how the system should be used in conjunction with processes. The instruction manual explains each field, but not how it fits into the big picture. Specifically I've had trouble with 3 settings under Open/Close ("Carry Over Opening Till from closing", "Expected Opening Till Amount", "Use Opening Till or Counted Till for Computed Cash"). I have read the manual, and spent hours on the phone with multiple technicians in trying to understand how these fields work together, and finally today Alex Munoz helped me confirm my understanding of how they all work together.

The Youtube training tutorials are great, but they are targeted at stylists and manager functions, and not owner/operator functions. Further there are so many configuration settings that it's impossible to walk through all the use-case scenarios. Overall I feel that there needs to be more training materials available for operators. This would significantly reduce the number of calls I make to Supersalon technicians to figure out how the product is meant to work.

Please note that my 3 star review of customer service reflects the fact that there are some very good technicians that have helped me out, and some not so helpful technicians. The not-so helpful ones are either cannot properly understand the problems that I'm experiencing and sometimes put a band-aid on a situation that requires a deeper fix, or are unable to explain how to better use the system to avoid the problem that I'm experiencing. Alex Munoz fits into the better end of the spectrum of technicians.

Changing pay period cycles

Jan 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rafael Blando helped me through the problem in converting from bi-weekly to semi-monthly.
He did a fantastic job!!!

Been using for years, it's the best salon software on the market in my opinion.

Jan 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I get frustrated with major changes in the overall look and function of the software. People don't take well to change and when you get an update and find a lot of stuff is in different places or formats, it's another learning curve.
Other than that, I've been with Rogers Software for years now and I've always found them to be very attentive. They are good listeners do everything they can to give you what you want and need in the software.
The Customer Service people are always very helpful.

Review for Wesley Barnett

Jan 20, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Wesley far exceeded my expectations with his professionalism and attention to detail.

First Time User

Jan 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: SuperSalon Tech came in and setup the POS in one day. Install went smoothly. Tech was ery knowledgeable but in hindsight should have been given an additional day to work out a few bugs/glitches with the software and to train employees. Phone calls to Tech were not returned. Kudos to Jennifer Teague! One phone call her and all technical issues were resolved the following day. All in all, SuperSalon is intuitive and easy to use if you are comfortable around a computer.

Very good

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rafael was great as usual. Very helpful and understanding.

Support was great. Rafael resolved my issue

Jan 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very happy with the support provided by Rafael. He fixed my issue quickly

Rogers has come a long way, but has a long way to go

Jan 09, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: The stylists and the salon have been able to work pretty easily with the software, but I cannot comment on how SuperSalon compares to other salon software. I-Office though needs a lot more work with multi salon reporting, and more efficient system to handle large reports, especially when multiple clients are accessing the system.

I could not get into the back door at one of my salons he said he would fix it and call me back

Jan 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It was fast I was not put on hold he call me back I wasn't holding the phone while he was fixing it witch was awesome thank you Alex

Early experience just started

Jan 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Technical help desk has been outstanding day ,nights and weekends ..keep up the good work.
Mamoun

Owner response

Jan 07, 2016
2/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Too many inconsistencies and bugs with software. Reports show different data for the same period of time. Check in and kiosk data is still not linked properly and confusing to employees.

mobile app issues

Dec 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having issues with hours not showing up properly on the app. Problem was not resolved but customer service with Jose was great! He personally called me back 3 times to keep me updated on progress.

Directions need to be clearer on operation. More bullet point format.

Dec 21, 2015
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: The installer has been very accessible and always answers her phone. However, she came to town and was only on the ground for 26 hours and installed two systems. I think we could have greatly benefited from a full day of training in each salon.

We've had to contact technical support several times since install. They are NEVER immediately available and want to call back. sometimes that takes two hours. Difficult to contact the same rep if the solution doesn't work. Most issues take several phone calls and a few hours to resolve. While it has always gotten resolved, I don't have all day to wait on a call back nor waste time calling back to say the issue is still not resolved. Not very impressed!

Installing an integrated credit card processor. Including gift card set up.

Dec 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Competent and efficient.

Constant problems with upgrades not working correctly with Google Chrome

Dec 17, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Technical Rep, Davis Duncan was able to resolve current issue by creating another sign on icon for our back office SuperSalon system.. I appreciated the time and level of expertise in resolving my issue.

customer service was very patient

Dec 14, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Bad documentation for user and reporting is not good.
Customer service is great.

Software is great, customer service is knowledgable, but WAIT TIMES ARE WAY TO LONG....WAY TOO LONG

Dec 12, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: THE WAIT TIME WAS REASONABLE TODAY BUT MANY TIMES I WILL NOT GET A RETURN CALL FOR HOURS AND HOURS. LIKE 5+ HOURS. THAT'S PRETTY INSANE.

BUT TODAY'S EXPERIENCE WAS WONDERFUL-

Upgrading to new version

Dec 12, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: There are still some glitches that need to be worked out. For example, it is very frustrating to try to get a Weekly Trend Oasis report that allows me to enter two salons but will only report for one. at a time.

Very easy to use makes sense and is easy to navigate

Dec 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Diana Miller came to our brand new location. Supercuts in Elizabethtown Kentucky. She was a joy to work with and quickly and effectively got is up and running. She also made sure we were all comfortable with the format and encouraged us to reach out to her directly if and when we need any assistance. She did an awesome job!!!

Rafeal Blando was quick and got the job done

Dec 11, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: He got the info then arranged to call me back so that I could get other things done

Technical Rewview

Dec 11, 2015
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I generally work primarily with Kory and Darrell. With all of the people I have dealt with over the last 4 years, they are the most friendly, knowledgeable, and efficient techs I have worked with. They both deserve to be recognized for these attributes.

Good software but initial onsite training is not comprehensive enough. At least a full day desired

Dec 10, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: The installer did a good job and provided some very basic training for an hour or so. She also made herself available by phone after leaving to answer questions and was very accommodating and helpful. However, now that our business has been open for a few weeks I'm realizing not only how powerful the software is, but also how there is so much we do not understand and need more intensive training in order to become proficient and comfortable working with SuperSalon. We are leaning as we go and are calling the tech line for support frequently. The video tutorials are helpful but often prompt more questions. In hindsight I would have preferred that the installer spend more time with us training use of the program. Rather than only a few hours i think devoting a full day or two would have been very beneficial and saved us alot of confusion and phone time with support in the last few weeks.

Credit card issues

Dec 03, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: New DSL modem installed. Issue with credit card processing offline. Kory did a great job of getting to the bottom of the issue and resolving it.

Initial Install of Digital Menu Board

Dec 03, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is our third time setting up a digital menu board. For salons one and two we use a 28" Dell monitor to display vertically. For our 3rd salon Janet informed us we could use a TV and we installed a 40" Smart TV mounted horizontally with the Service Menu on the left and the wait list on the right, and every minute or so the screen rotates to a welcome message to avoid static screen burn in.

The end result is very impressive. The path to get there was long, after several try's over a few days it was determined we started with a defective Bright sign box, won't power up. After we received the new box arrived and a couple of more try it worked.

I appreciated working with Arik Trejos on the install he was very knowledgeable, patient and persistent.

elk river

Nov 30, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: corey very helpful and knowledgeable

I logged off before writing my code

Nov 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Alex was very responsive and solved my problem in less time than it took to get my hair cut.

Great Job Rogers!!!!!

Nov 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Esteban Vega was super fast and fixed my issue immediately! Plus he is very friendly!!!!