ProPoint Solutions

SuperSalon

4.5 / 5 409 reviews

Who Uses This Software?

Salons, spas, personal service providers


Average Ratings

409 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ProPoint Solutions
  • www.supersalon.com/
  • Founded 2001
  • United States

About This Software

Used in thousands of salons around the world, SuperSalon is the touch screen Point of Sale solution that easily and conveniently manages your business. With online check-in and appointments, mobile apps, loyalty programs, self check-in kiosks, digital display boards and more, a SuperSalon system is the perfect tool to help you grow your customer base. Its comprehensive online back-office, accounting and inventory tools and staff scheduling will make it easier to manage your business efficiently.


Features Checklist

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Product Reviews

Good!

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Used this program for a long time. Easy to use and rarely have problems with it. If there is a problem you can always call a tech.

Cons: Doesnt always automatically update when needed. Can run slow at times. When have lost tickets when it freezes

The support guy I had today did a great job of helping us.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and easy to learn. If it made a sound that let us know that we didn't finish booking a guest that would be better.

Cons: There's too many steps and click "ok's" and done buttons when scheduling appointments. It needs to be much quicker to schedule appt. Also when during the checking out process I would like to be able to schedule an appt at the same time.

We have found the system quirky.

Jun 16, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Once we master it, It will be good. It has more information and reports that we recently had

Cons: How the permissions are set up. Also, the passwords get changed when someone goes into the office and saves their password there it changes salon passwords. Then several people are locked out.

SuperSalon is not ready for a production release

Jun 11, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Cons: Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.

I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

Overall: I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.

Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

tech support service is fabulous

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: the amount of reports offers. I think it very helpful to organize my business and see what's going at anytime.

Cons: it does not have a help /search bottom.

Our rep deserves 5 stars for his technical support skills.

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The technical support from our rep. He was able to figure out my problem with a peripheral not being seen by the POS system and resolved the issue professionally

Cons: It would be nice to have a scheduling ability that was more customizable.

Too buggy, Inconsistent, too many settings, not user friendly.

May 22, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much. OK for 1 shop. Stores customer data, employee information such as time keeping. Support staff is good.

Cons: The lack of testing. Way too many bugs in a production system(several 100+). 100's of reports but I only use 4-5 and even those have bad data. Should just allow us to create our own reports. Inconsistent screens. On some pages you have to hit save button and other screens it saves data if you make any changes(without hitting save button). When completing a sale with credit card, it takes 5-6 screens to hit ok(and during that time about 3-5 minutes, CC could go bad and customer has long gone). Customer appointments don't show up after they are made online or by phone app. Customer even received a verification. Person in charge of design was clueless, owned a few salons but ZERO technical background. They must have about 1000 settings. And very little to no help to explain exactly what that setting does. And during each setup/installation, the group in charge couldn't follow simple directions so it took weeks to get the system to work like other stores. And since they do so little to ZERO testing, expect major problems at any time, Meaning the loss of POS during open/peak hours. We were required to use this bad POS. Many other owners complain. No way would I ever buy/use Super Salon because there are other more reliable, user friendly systems built by someone with technical skills(good design and architecture).

Overall: NONE. We've lost easily over $15K due to this poor system.

Darrell has been great. He goes over and beyond for us.

May 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its easy of use and many features and tech support is always great. We email or call Darrell and he helps us right away.

Cons: There are minor things, such as tickets stuck, soemtimes uploads not working. Other than that I do not have that many issues with this software

Rep was knowledgeable and solved a long time problem for me.

May 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Plenty of reports. Lots of information on employees their production and the overall health of the salon.

Cons: Software should be updated faster, when deficiencies or opportunities for improvements are identified.

Customer Representative helped me through both of the Issues and was very friendly too.

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use.

SuperSalon software is very user friendly for the stylist, some manager, some issues with reporting

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very user friendly for the stylist on checking customers in and out. Salon CheckIn is good for online bookings, good addition. IOffice is nice to be able to use offline from POS system.

Cons: Customer support has improved but at times, is not very responsive. A couple of times support has taken a long time to respond or did not respond at all. Support needs to make sure they respond on issues they solved, even if by email. Not total autonomy between iOffice and the POS. Many tasks cannot be done through iOffice and the POS. The 30 min. synchronization is too long, should be 15 min. so can see results quicker. Better communication on: outages, issues, new developments. Scheduler is not very friendly and versatile. Be able to reschedule appointments in appointment mode by drag and drop. Stylist would like to see tip total for pay period.

Great customer service !!

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative actually went above and beyond !! He didn't give up until he had the solution! Not always when we call can we get that level of professionalism.

Always Great

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to understand. Also very popular. I've used this software in multiple salons

Cons: It needs to connect to the internet, and sometimes our internet is slow. Not the software issue. Just my only frustration.

Overall: I've worked in quite a few salons over the years, and my favorite program to use is Super Salon. I also train all new stylists, and it is very quick for all to pick up. Most have used it in other salons. Also Ian did a wonderful job helping me. He not only helped with my problem, but also showed how to do it myself for next time. I appreciate that. Thank you.

Recommendations to other buyers: Using our touch screen, I wish, when you press the look and walk button, there would pop up some indication that I used it. Sometimes I find myself pushing it too many times, Because I felt it didn't register my finger.

Simple and Straight Forward

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly and intuitive design

Cons: Every now and then I find some of the reporting hard to find, or I wish I could adjust things in iOffice the same way I do in Super Salon

Overall: Super Salon allows you to organize and keep track of your business with a lot of ease. Setup is simple, and if you have any hiccups along the way the customer support is quick to help.

Epitome of the POS (Piece of Shit)

Apr 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Works when it works.

Cons: Does not work as it should.

Overall: Horrible, Terrible, Bad, Worse, you name it. The service crashes every single day. Have had it for a week now. Most horrible software ever. I call the customer support team all day long!!! Nothing good about it so far. I have it because the my corporate requires it or should I say, everyone has it.

Recommendations to other buyers: Get something else.

Outstanding customer support

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff has assisted me with my request in setting up my account. The professionalism was superior.

Help with ioffice

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer support representative was very patient and very helpful. He took the time to make sure I understood and when I didn't he went over it again. Thank you!

Not torture

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm very pleased with the level of functionality and customer service reps! I appreciate the operational hours, too.

Uploading Issue

Apr 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Our POS was not uploading the transactions. Customer support representative
was the tech assigned to the case. He was great! He was courteous, clear and very accommodating to the salon staff as they were trying to get guests checked out as he was getting access to solve the problem. He had it fixed in minutes and called me back to let me know we were all back in business. While we have had many issues with Supersalon and other issues have not been always handled as efficiently.

Installing Brightsign

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am the Senior Business Consultant for this franchisee & wanted to get the menu board up on opening day. The owners were not available until the next day. The customer rep was absolutely the best at working with me as I have never set one up before. He was extremely polite, helpful, & detailed on what would happen during each phase of the installation. I was very impressed with his professionalism and willingness to help.

I would like to send my gratitude and best regards to both Jennifer Teague and Jena Schoniger.

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Efficient, professional and upscale.

Cons: must be patient to learn and a knows a bit about computer.

Overall: I just can't say enough to express my gratitude from both of our hard working and kind ladies, . This is my first hair salon, FamilyCuts, and I've been looking around for a good POS system to help me run my salon efficiently and up to date, and Jennifer has helped me solve the problem. She was so informative and helpful to me, I was able to choose a POS system with SuperSalon software to help manage and grow my salon. such a trooper in helping me setting it up correctly. She was so attentive and gave 110% in solving all the technical issues, she kept trying until the problem was solved and that I got the help I needed. I highly recommend SuperSalon to all salon owners if the salon is meant to grow and efficient. And I pray that the owners will be able to get customer support very wellt. Thank you once again, and you all will hear from FamilyCuts in Mill Valley, CA, again very soon.

Alex Munoz

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: very friendly and very helpful! had an issue with finding a specific issue with a membership and alex helped me figure it out.

Excellent Service by Karina in Tech Support

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Thank you to our rep for the time, diligence, and patience you took to help resolve the problem I had with a customer's gift card. You followed up with me on numerous occasions to let me know what stages you were in getting the problem fixed. I can't express enough what a pleasure it was working with you. You are a great asset to the Supersalon family.
Joanna Patterson
Supercuts Franchisee

Great Customer Service

Mar 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Rafael was very knowledgeable and patient with helping me with the technical issue I had with my software. Fantastic customer service!

Technical Support

Mar 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Biometrics dies not work with upgrades. Printer stops working randomly.

Overall: The supporting Staff is an asset to Roger Software. He is always friendly and very very helpful and knowledgeable. He has helped us in several occasions and always has been excellent.

Recommendations to other buyers: It should allow us to delete customers, employees and give more control to end user.

Technical Support

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very simple to navigate through

Overall: Our reo was extremely knowledgable and helpful with solving my problem. He also took the time to go through the problem step by step making sure I understood what had happened and how to fix it if it should happen again. Thank you

Our rep rocks

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Our rep went above and beyond to help me. He got everything fixed and was so helpful. He took the time to make sure everything was right.

Rafael Blando is a Genious and a Scholar!

Mar 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Rafael Blando, Tech Support Specialist, was able to readily resolve my issue. He dealt with me in a courteous and professional manner. I generally find this to be the case with other members of the tech support staff as well.

The support is OUTSTANDING

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A couple of weeks ago I wanted to upgrade my salons to the latest version of supersalon. At the same time I wanted to add an extra computer screen at my check out desks. I worked from start to finish with the support staff to get this completed. he was very professional and I think went out of his way to help with my less that normal knowledge of computers. He told me what equipment I needed to add the additional screens in one case I got equipment that would not work and again he took his time and explained all of the details I needed to know . He was very customer proactive. If he was working on something and it was taking longer than expected he would call me back to explain and to be sure I was not just waiting for a return call. This was the best experience I have ever had with Super Salon. Your techs are always helpful but it was clear that he in my opinion was the most knowledgeable I have worked with.................................

Great Customer Service

Mar 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have talked to customer service on several occasions for several reasons and the customer service technicians are always very helpful and professional. They do everything to assist us will our request.
Yesterday Rafael was super awesome help me set up a new payroll category.
The thing that I find challenging is some times I have to wait for a couple hours to get a call back and though I understand they are addressing more urgent issues first it would be nice to have an estimated call back time 2 weeks ago when we needed our new salons set up we had to wait for hours to get a call back.
It would be nice to have an estimated wait time or a call back from reception to advise of longer delays.
Also we struggle with the mobile app it does not show accurate wait times which leads to unhappy customers who sometimes are not very patient with us.
Over all the positives out weigh the items needing improvement and the technicians and really thorough and helpful.

Mixed feelings about everything

Mar 14, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer support would be 2 stars if it wasn't today! Customer support representative was definitely a LOT friendlier and much more helpful than everyone else that's helped us out the past two years. He asked about my day and cracked jokes while fixing our sign for us. Every other person that's"helped" us just talks to us like we're dumb. I just wish problems could be resolved quicker because it does affect us being able to keep the shop running smoothly (credit card issues took 2 days to get fixed, people are still being checked in as "unknown customer" and no one is helping us fix it...they're not even acknowledging it).

great job on the support!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: updates are kind of weird.

Overall: thanks for helping us on this task. Could not have done it without you! five stars all around. thanks

SuperSalon Review

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've worked with this software for many years and learn more and more every day! I have the pleasure of working with our rep. She has mentored me and if I ever have a question, she is always extremely helpful! She is a wonderful person all around! Wonderful to work with!

Payroll/Admin

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can get the info off of it I need to payroll. Track my sales and inventory and it is user friendly.

Cons: nothing

Overall: Rafael very helpful in fixing the problem we had with the computer. He walk me through so I had an understanding of what I need to do to assist him. He took my call at the salon when I brought out the computer so he could connected it to high speed for me. I give Rafaeal a 10+++ for his help in fixing the problem and his excellent customer service!!!!! As for your receptionist they have the worst customer service I have ever seen. Rude when you ask a question either they ignore you or will not give you an answer. I would have to say hello because the phone line sounded dead and they would come back sarcastic to you "I'm still here" Here are 2 responses I got in one day from your receptionist: I ask how many people are in front of me so I have an idea how long it would be refused to tell me. Here is the other one both in the same day: I was told I was 9th on the list called back about 1.5hrs later to see where I was in the Q was now told I was 15 I was bumped down because they decided that my call wasn't important. I had a virus had to get another computer needed to get it up and running and needed to get the information from the salon inputted onto the computer so the staff can get paid and know our sales. When Matt owned the company never had this problem in the pass only since it has been sold. I told your receptionist that they have very poor customer service skills. They are your front line to your business they are there to help the customer not make them upset or angry.

Recommendations to other buyers: none

SuperSalon customer service and software install

Mar 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Outstanding customer support. Alex answered all my questions and installed the latest version of SuperSalon quickly and accurately.

Super Salon

Mar 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Virtually nothing

Cons: Everything

Overall: I've been a Supercuts owner for almost 2 years now. I'm a former IT exec, and I've never seen an application- or software company- developed, supported and run SO POORLY. There are no MANY bugs, poor or missing functionality, and horrible support. Any other SW company in another industry would be out of business by now. If I had an option, I would leave them in a heart beat. But I can't.

Recommendations to other buyers: Start over

Great software with a Team that works with you

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: SuperSalon offers many features that streamlines managing and operating your Salons. The SuperSalon Support Team is always ready and able to help. If you have any ideas on how to improve their features, their Development Team would love to hear a request from you.

EXCELLENT customer service

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: THE SOFTWARE IS VERY EASY TO LEARN AND BROWSE AND Customer support representative, THE PERSON WHO IS WORKING WITH US IS EXCELLENT .SHE IS VERY HELPFUL AND PATIENT WITH OUR QUESTIONS AND PROVIDED A QUICK RESOLUTION OF THE START UP ISSUES WHICH I GUESS EVERYBODY WILL HAVE.

Supercuts Franchisee

Feb 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I needed to reinstall Windows and have supersalon do some work on my back office system following . I am completely computer illiterate and Esteban Espinoza patiently walked me through the steps again and again and was very kind and helped me get through the process. I made mistakes along the way and he handled me like a pro!

I really could not have done it without him. Computer seems to be working today:))

TY!

Outstanding Support

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been interacting with Supersalon for over 7 years. Each and every time they have gone above and beyond in every aspect of support. My last interaction was with the representative. All I can say is "Wow" what a special person you have working on your team! Always helpful and attentive. Goes way above and beyond to support those of us using the software.

Service Call

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Comments: Nice friendly helpful patient dedicated and quickly returned my call. Xxxxxxxxcxxxccccccccccccccccccccccccccccccccccccvccccccvcccccccvvccvvcvvvvvvvv

Customer support

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Rep was the most helpful tech I've talked to in a while. He was professional and proficient and quickly resolved our problem. Thanks again for your help!

Super salon is amazing

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Tec was friendly and knowledgeable.they always address my issues in a timely manner and get me back up and running

John Powers

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I switch credit card systems and it took three times serparate times to get the card reader working. John was wonderful he got me up and working out within minutes. Not sure why the two other tec could not get me up and working. John was very professional and definitely knew what he was doing. He was very pleasant and professional.

Fixed errythang

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rep fixed everything and appreciate his help!! Have had this system issue a couple times and this was the fastest it was resolved.

Customer Support Could Use Improving

Feb 01, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: does more things then I know exist. must get MORE fully trained in order to help my employees.

Cons: glitches in the programming software still not fixed.

Overall: Lack of training on the front end is a hinderance. On-going, its difficult to get timely support. While the receptionist that answer the phone are unimpressed (and you are made to feel so) with my urgent need, tech support guys feverishly try to help as many people as expeditiously as humanly possible. Once trained on the problem at hand, I can assist my Managers and Stylists. Some of the issues I can not fix myself.

Recommendations to other buyers: train from the owners down. get more tech guys. understand what urgent means.

Rafael Blondo

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: None

Overall: My experience with customer support was nothing but excellent. He walked me through each problem with expertise and explaining what he was doing at that point. I would like to have him again should a problem arise.

Recommendations to other buyers: No

Rep is the best!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: SuperSalon integrates smoothly with all of my needs as a salon owner

Cons: the browser freezes frequently

Overall: Rep spent time helping me access a specific feature of Super Salon. I had some issues on my end with my internet company and he told me what to relay to them. This company actually did something that wasn't in my best interest and rep corrected that and I still have the access I wanted!!

SuperSalon

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The representative has been so helpful! She went above and beyond to help us get our Supersalon system up and running. She is available to help us no matter what the issue is or what time of day we are calling. I honestly don't know how we would have done this opening without her. She is truly a blessing to us and we are so thankful for the support she has provided us.

The best Tech SUPPORT!!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: He was very helpful with all the time and effort to help out with the errors I had. He was very generous and patient too.

Super service

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Needed help and the gentleman that helped me was excellent. Was having issues with the bright sign that we use for our online app and the gentleman was above and beyond with his customer service. Have had others that were not as helpful

Customer Support is amazing !!!

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have dealt with SuperSalon for almost six years and have never had someone so witty and intelligent. Customer support was amazing. Thank you

Alex is the best!

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My technical support rep is just awesome! My shop needed the update to SuperSalon and he was able to do it in a few hours. I had one of my other shops updated and it took them 3 days. He was able to fix all issues and really took his time to let me know what is going on. I now ask for him specifically whenever I need tech support.

SuperSalon / Customer Service Representative's support

Dec 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Customer Service Representative is a terrific resource for advice on functionality and troubleshooting with SuperSalon. She has developed a rapport with some of the members of my salon management team as well, and we can always rely on her for a quick and thorough response.

Good customer service

Dec 27, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Over all I have always had good customer service. all of the technicians have been very patient while working through problems. The representative was a pleasure to work with today very prompt in working out my problem while customers were waiting.

Great service

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fancy, faster

Cons: Screen is small and can't zoom in more. Haven't messed with enough though

Overall: The representative was great. He helped me from start to finish ensuring I knew what was going on. It was a long process and he was patient and just overall great!

Daily Reports

Dec 23, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: I put a ticket in on November 9 about the daily reports that do not come our accurately when they are automated. I have not received any feedback on this issue. Please let me know what is happening?

Time cards

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quick response

Overall: I didn't understand how to implement the nonproduction for the manager. Customer support guided me through it and stayed patiently on the phone with me.

Dependable support.

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The staff is very helpful and polite when issues arise. I like the comprehensiveness of the POS system. It is easy for my staff to use. ioffice for my purposes is outstanding.

Bright Sign

Dec 14, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: It doesn't make sense that I this day and age I have to call to get a price updated or add an artwork on the screen. But the technical support is super!

Great Service

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was called back within 30 minutes and my issue was taken care of quickly and professionally. I was treated with respect.

SuperSalon is Superb!

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I can't see any other POS system for any salon but Supersalon...easy to use and lots of data you can use to better understand your business.

Supersalon

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Wide range of store management capabilities

Cons: Not enough integration with digital menu board

Overall: This is must have software for any salon. Incredibly supportive of all sales, inventory management and accounting needs. There are a couple of minor improvements needed with integration to our digital menu board, but I know updates are coming!

Recommendations to other buyers: Must have

Awesome Service, As Always!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use for me and my staff.

Cons: Nothing major of note.

Overall: The customer service I receive from SuperSalon is second to none. They always resolve my concerns/issues in a timely manner and I appreciate all their help. Thanks!

Great Customer Service

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Duncan was patient, friendly, knowledgeable and very helpful with not only my problem but he gave some very helpful and beneficial tip also.

New SuperSalon setup

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy time punching and reports. Easy way to track inventory.

Cons: Delay in getting a tech person to call me back.

Overall: Everything so far has been really good. Tech support has been very helpful. We are first-time salon owners, so we need quite a bit of help! My only complaint is that when I call tech support, I almost always have to wait quite a while for a callback and for the resolution of the issue or question.

Recommendations to other buyers: It would be very helpful if stylists could post and trade shifts with each other via the system.

Hidden treasure

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to cross check everything that goes on, along with having live feed access

Cons: Needs a better user guide. Stylists are very visual people. We need a step by step program to show us exactly what we are looking for.

Overall: Diana miller has been an amazing assistance to our franchise. I am computer challenged and get easily frustrated trying to use the super salon system. She spent so much time today breaking it down piece by piece. Helping me learn different parts of the back office I had no idea how to use. Her knowledge of salons helped tremendously in showing me what to look for. How to cross reference things and how to find what I was looking for. I only wish I had known about her 5 years ago when we first got the systems in our salons. We have only been using the most basic things with the system but with the information she gave me today I can effectively keep up with my inventory starting 2017 off right. I can't wait for our next over the phone tutoring session! I have so much to learn!! I feel like I struck gold! Thank you so much for helping us!

Rafael Blando - Excellent tech support

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I had a great experience working with Rafael Blando and 3 issues with my 2 Roosters store. He was pleasant to deal with and very responsive. He is a real asset to your organization.

SuperSalon Review

Nov 14, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Inaccurate automatic reports,

Overall: Every time i call the help desk they ask me what is the problem, I tell them and they say someone will call be back. When the technician calls back he/she asks me "what is the problem". Seems redundant and inefficient. There are also things that I would like to run a report on that are inaccessible. Seems to me that if the information is in the system I should be able to extract it in some way. Even if I have to write a custom report.

Overall happy, but having more and more thoughts about changing companies

Nov 14, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Tech support. fairly easy to teach to new employees, somewhat intuitive. Lack of down time.

Cons: Tedious, redundant, time consuming steps registering customers when they call for appointments. Options listed on the screen, i.e. customer waiting button, but cannot be used. Confusing online registration is a fairly common complaint from customers. Product Handling function is somewhat difficult to master.

Overall: After 6 years of using SS, I have to say that I feel it has declined in many ways to the point that I'm wondering about moving to another POS company. The tech support is outstanding but I feel the program becoming less and less user friendly and that SS is not hearing our concerns in order to fix the problems. Checking a customer into the shop has become a tedious process. There are options listed on the screens but are not able to be used. Online appointments are confusing to the first time customer. I appreciate a lot of what SS does but I'm getting tired of dreading "updates" for fear of what may happen to make it more complicated.

Recommendations to other buyers: Please call to discuss. It's hard to explain any advice without being at the computer screen to walk you through these concerns.

smart system

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software was very professionally built. Its easy to navigate through and been constantly improving!

Brightsign a work in progress

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It gives the customer an idea of how busy we are

Cons: It shows all upcoming customers even the ones that are checking for later in the day, and can decieve the customer into thinking we are busier then we are

Overall: The software is great, when it works. It still has a lot of little things to work out, but overall it's great to havr

Trying for Success

Nov 05, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We have no issues with support.
But we certainly feel very frustrated with finding skus and products. Updates cause great confusion to the system.

Great Support!

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Jose was awesome at getting our credit card system up and running. He ran test fires with us and stayed on the phone through a "live" transaction with a client!

Super Salon

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Diana Miller is excellent every time I need help with anything! She is quick to help with my needs and explaining things to me in a way that I can understand! She has been a big help with things that I, as a manger, may not understand or think to do to better my salon!

Experience of New owner of a transfer Salon

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We took over an existing Supercuts with Supersalon. Did not get the full training we would have had with an organic store opening however the system is fairly user friendly and easy to figure out. Plenty of tutorials and the support from Rogers was great. The support on the application whenever we had questions was fantastic. Diana Miller was extremely knowledgeable and able to help us. The second week we had to update our product master, receive inventory , run our dashboard and other sales reports and she helped us through the whole process. The technical support with the system was also very good. They resolved any issues we had. Would not have got through the first two weeks without these folks. One feature deficiency I felt with super Salon was the inability to receive and import our initial product purchase order into the database electronically. We had to enter and update the product master item by item. Now that we are set up it should not be such a chore with future orders.

Tech support

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Carlos Arias did a fantastic job. He was pleasant and professional. His technical expertise is second to none.

Review of technical support experience from Rogers

Oct 23, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Excellent experience getting the "back door" feature working on our Supersalon system. Technician was very patient and good at explaining everything. Great support.

great data extraction, sometime clunky over complicated functionality

Oct 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Solid customer service and data generation but can be overly complicated to complete simple tasks such as returns. The program is very powerful but needs to be streamlined a bit for ease of use.

Perfect!!!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Arik was so much fun to talk to ! He fixed our problem fast and made me feel like he really cared !

Appreciate the support

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The reports function

Cons: Training was not comprehensive enough

Overall: Just had an issue that was addressed by Arik Trejos and he took care of the issue in a very professional manner. I really appreciate a customer support staff that makes me feel like a valued client and not a bother. Thank you.

Recommendations to other buyers: No

Awesome Support

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Kyle helped me with issues I was actually having on my laptop trying to access some things on IOffice. His detailed instructions on how to correct saved me hours of trying to figure out what was wrong

Salon Owner

Sep 26, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Support is always responsive and does a good job! Many features still need to be added to keep up with our competition.

Rafael Blando

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rafael went above and beyond for our salon today. His customer service was impeccable. He contacted all parties, got specific details of the issues we were having and had the salon up and running very quickly.

Fast, efficient, friendly support

Sep 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Overall: Madeleine was very quick to email & let me know that a technician would be with me shortly. Very soon after that, Esteban Vega mailed me. I was locked out of my account and he got me back in & was very polite and friendly.

Adding Discounts to the POS

Sep 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: What I like the most is that you can access to the POS remotely and you can be helped remotely too.

Cons: Everytime I call Supersalon I have to wait for them to call me back and this time it took 1hour and a half to return my call. It is always like that. You never can be helped right away unless you have a customer in front of you. The waiting time is really long. I would like this to be fixed.

Overall: Rafael Blando was nice and patient. He explained to me what I needed to learn and solved the issue.

New Store Computer Set Up

Sep 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience was great. We had computer issues and your staff that helped were awesome. Very relaxed yet understanding the urgency of opening the salon next day. They wanted to get it all done before we closed and they did finish it up before the left.

Carlos is very knowledgeable!!!

Sep 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Touch screen

Overall: The tec's are very friendly, helpful and knowledgeable.
Every time I have an issue the take care of it right away.

iOffice mess-up, Sergio found solution!

Aug 19, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: When I set up a new employee through iOffice, the password never works. Tomorrow will be one of our busiest days of the year and I have a stylist helping out at a different salon. I am acting manager as the one we have is new and still in training. The past few times I have added a new employee, the password hasn't worked and we have to wait for customer service to call back to fix the issue. Tonight, I wanted to skip the frustration tomorrow and have them fix it tonight. I was told this was a manager duty and they were not able to do change the password for me. After some discussion, Sergio recommended I try a different browser. I did, and he was able to verify that the password was working. I was relieved as I now the shop will be slammed and I didn't want any extra hassles in the morning. I am so grateful as I have had to do this numerous times, but didn't realize it was the browser that was causing the issue! A great big thank you to Sergio for his patience, even when I was not, and for his help in solving this ongoing issue!

excellent service & solution !!!

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it's digital so it is very nice - especially since the world is all about digital innovation

Cons: nothing !! I love brightsign

Overall: my technician was fabulous !!! I told him upfront I'm a blonde & not computer literate ((I am however an amazing stylist :-) )) and he took over and did everything needed and without delay he got our brightsign up and going with no issues (because he knows his job!!) ... amazing technician !!! thanks for everything !!!

Recommendations to other buyers: change the news feed at bottom .... some things that pops on as newsfeed really shouldn't be read by some of our younger clients .....

Update mobile app

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very friendly

Cons: You have to wait for customer service to call you back. Sometimes it takes more than an hour to be helped

Overall: Very nice service, Rafael was patient and kind helping me to figure out what was the problem with the mobile app.

Amazing Arik!

Aug 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to use in the salon- I love the option of using the mouse or the touch screen. It is easy to learn for the stylists and is intuitive. For the most part, things are where you would think they should be.

Cons: I can't do everything from iOffice. As an owner I have had to play the part of manager some and it would make life much easier to be able to do whatever I need to do from iOffice. Specifically, I would like to be able to add clock-ins/outs, not just edit them & submit an order, not just finalize- that seems backwards. I not only want to be able to see the order before it is submitted, I want to be able to submit it.

Overall: First, I want to say that Arik is AMAZING!! He is professional, courteous, and easy to work with. His idea of making the bright sign library is SO wonderful!!! Having a team member that is this fantastic is a true asset to any organization. The library makes my life easier because I have ready-made options to make the bright sign more attractive and help in-salon advertising.

My Supersalon Experience:
It is frustrating when an update is pushed through and causes more issues for my salon. The wait list worked perfectly before and now calling in or using the app has the guest go to the bottom of the list when we check that they are here. This makes for pissed off guests and makes the job of our team more difficult and much less efficient.

Recommendations to other buyers: I spend time on the phone with the support staff weekly. Most of the time it is because I don't know how to do what I need to do, or I can't do it from iOffice. It would be fabulous to have a library of videos (there are a few great ones already) that newbies like me (2 years and still calling) can use to learn all the ins and outs. I know you have a users manual, but honestly, who reads those?? Not many of us. When you start in this business, you don't even know what to ask or where to start or what you don't know. I think a library of knowledge of all the cool features you have would be wonderful. It would also save your customer support team hundreds of hours. The other thing would be great is transparency. When you release an update that screws something else up- just own it. Tell me so I know you know and give a realistic time line of when you will have it fixed. This will also save your customer support team lots of time and even more headaches. Thank you, Jessica Rudewick

Super Service

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, friendly user

Overall: Arik was excellent, resolve issue right a way. My first store will be opening tomorrow and wasnt sure if the issue gonna be resolve but surprisingly Arik quickly step in and solve the issue.

Working with SuperSalon to resolve BrightSign network issues.

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Once the BrightSign is setup correctly and linked to the POS system, it just worked. I tested the application on my iPhone and verified the screen updates the waiting list as it should. In addition, the news feed scrolls along the bottom.

Cons: The staff who came and did the in-store implementation most likely screwed up the install by programming the IP address incorrectly. I realize they needed the store to be linked up to the online application that facilitates online check-ins. Still though, I would think when Supersalon installed the POS system they would have a process to test the functionality of manually queuing up a few customers and seeing if they showed up on the waiting list screen, powered by BrightSign. Due to them not doing this, we had to spend hours on the phone with support, multiple times, before this was resolved. The fact that it never worked to begin with is troubling and hopefully this will raise awareness to the person responsible for the in-store installs so they can do a better job in the future.

Overall: I worked with Arik Trejos to resolve issues we had with the BrightSign unit at Supercuts. The interesting part was this never worked from the time the store opened about six weeks ago. As such, things has changed in the environment and when I was brought in, they were looking for someone to figure out what was happening. I ended up figuring out that someone programmed the Brightsign unit on a different IP subnet than they did for everything else on the network. Through working with Arik Trejos, he had to try multiple adjustments to the configuration, including doing a factory default. The USB thumb drive had to be unplugged from the BrightSign and into the POS computer about eight different times in order to finally get this working. Arik did a really nice job, was very helpful and went out of his way to resolve our problem. We wouldn't have been able to get this working without him.

Store MTS-NMSC -80906 Cottonwood

Jul 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Super Salon Tech Support is always quick to resolve all of our issues in a timely manner. Customer Service techs are very professional and respectful.

Very Helpful

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was helped by Alex. He showed great level of professionalism and was happy to help!
He guided me through the process of changing the settings on my I office.

Customer Support

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's obviously tailored to our salon needs and has all the features we need.

Cons: Nothing that I can think of...

Overall: Rafael helped get our replacement POS up and running in short order. A very nice aspect was that the replacement system arrived with our database aready installed, which saved time getting it ready for use. Thanks for the quick turn around. Huge help keeping our business on track.

Recommendations to other buyers: Nope. All good.

Monitor help

Jul 26, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Rafael seemed to do his homework prior to calling me. He provided the exact info I needed, so I was all set after his first email.

Cons: None

Overall: Called for help on a touch screen monitor purchase

Top notch service

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Arik was an absolute pleasure to work with and helped create an awesome display that helps upse in salon!

Carlos Arias

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I don' t have an opinion on the software yet. Just Carlos Arias

Cons: I don' t have an opinion on the software yet. Just Carlos Arias

Overall: Carlos called me to fix an issue I was having getting service switched over from existing accounts to my new accounts. Carlos was very helpful.

Recommendations to other buyers: maybe some better communication at the start of teh process.

Super salon

Jul 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fast and prompt customer service

Overall: Arik is very personable and fixes our issues when we have when in a timely manner. He is understanding and always calls back to verify that everything is to our satisfaction.

Needed Technical Help was GREAT

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: none

Overall: Needed some technical Help and they were fast an complete. Was easy to use and quick I response to my problem.Thanks

very happy

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am very happy with the software. Opening and closing the day is very easy and easy check out for the tickets.

Intuitive Program

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The iOffice compatibility program that goes with the in salon POS is very easy to manage and intuitive. This allows me to stay on top of business when I'm not actually in the salon.

Overall: SuperSalon is intuitive and is easy to master so that you can focus on your business and growing your business..

owner of six salons

Jun 23, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Julio was able to fix (we think) a problem that earlier in the day a level two tech said was fixed, when in fact it continued.

Updates to MenuBoard are so easy!

Jun 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have only been open 8 weeks so we've had a lot of questions and several tweaks to our digital menu board. Arik has been very kind and so quick with his response, walking my staff through the few steps that were required in the salon to do the menu board updates. Everyone we've dealt with has been very friendly and helpful. Thanks very much!

BEST CUSTOMER SUPPORT EVER!

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Diana Miller has been so patient and helpful educating me on how to utilize the software to improve my business.

Overall: I'm so pleased with my software and especially with Diana Miller's support. She answers every question and patiently helps me navigate the software. She shows me many different reports and features. She's awesome.

Recommendations to other buyers: The support couldn't be better, and that's what matters so much to me. If you can't get help when you need it then what good is your software?

Outstanding service!

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Computer would not come up and we had customers. We were responded to quickly. Since I am the owner and was not he the salon the Tech contacted me back to let me know that everthing was taken care of so my stylists could continue working on their clients.

Software help

Jun 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The wait was not long for help. He was very helpful and good service. Got the problem fixed very quickly.

Customer/Technical Service at its Best !

Jun 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I encountered a problem attempting to enter my ticket # from A Super Cut Salon receipt . I repeatedly received an invalid # message, even though I correctly entered the # from my receipt. Gary, your tech rep at 888-458-1001, promptly understood and correctly resolved my problem by discovering a missing digit in the # . He corrected the # for me, waited for me to successfully use it to complete a survey and earn a discount on my next service ! I was so impressed by his people and technical skills. He is an exceptionally expert and professional representative of his support department. He processed my request with ease, did quick research and called me back very efficiently with the solution to my complete satisfaction ! Bravo ! 5 stars !!

SOFTWARE IS GOOD...THE SUPPORT IS AWESOME!!!

Jun 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has everything we need to help run our salon.

Cons: I wish we had access to online scheduling for our clients at a more reasonable cost

Overall: I had a conversation with Sergio and it was fantastic. He was very helpful, and knowledgeable. He helped me get set up and start using system basics. He explained the system with great clarity.

Accounting for Gift Cards

Jun 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have called about this issue in the past and did not receive any answers. Today Carlos thinks he has a resolution. I will be watching to be sure.

The technical support is hit or miss, the internet phone connection is abysmal.

Jun 07, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: The software is relative easy to use. The support is completely hit or miss! Today, I had great support from Carlos who was very open to how I was explaining the issue, because he was truely listening we solved the issue in a matter of minutes. Unfortunately, when I initially called last night, the internet phone connection was awful, it was hard to understand the support technician because of his heavy accent. Most importantly, he was not listening to what I was telling him, because of this the phone call lasted over 20 minutes and he didn't solve the problem.

Supersalon works for me!

Jun 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: All the reports you could possibly want. Easy to use and understand for even the most computer illiterate. When I have an issue, customer service is quick and knows their stuff. I would recommend it for other salon.

Supersalon

Jun 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As far as management software for a salon, supersalon offers a powerful solution that is easy to use once learned.

Problem solve

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service was great , he clearly explained what I had to do in order to fix the problem. It's also a plus that the customer service was bilingual.

Digital Menu Board - BrightSign

Jun 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Arik has provided excellent service when I call Supesalon for BrightSign issue. He was very easy to work with to listen to our issue. He tried out various options to help us solve the display problem the same day. He is very knowledgeable on the product and provided quick solutions.

Super Salon at the salon wasn't updating on iOffice

Jun 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rafael called me concerning my call about 5-10 minutes after I placed my call into customer service. I told him my problem which was the iOffice had not communicated with the salon's computer in almost 21 hours. Since out internet at the salon is super slow he asked if he could call me back when he got done so I didn't have to wait. I was more than happy to do that since I was multitasking while on the phone with him. It might have taken him 15-20 minutes to call me back but most of that time I'm sure was waiting on the salon's slow internet. The problem was fixed and all is well. I have always had such great service whenever I call and that is SO rare these days so when I get great service I am VERY happy. Thank you Rafael for your help!!!

You still have a long way to go, very disappointed.....

Jun 03, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: We asked for the same setup but far from what we asked. We asked all our customer data, including history, couldn't do that because someone felt customer history not important. We were shipped the wrong receipt printer twice, scanner failed to work after a few days. The new POS release has some major bugs and isn't very user friendly. The lady that was in charge of our setup should be fired. She is worthless, she failed a simple task and caused delay.

Only good group is the support staff that finally did help get our setup close to our other stores.

Esteban Vega

Jun 01, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Esteban is really helpful. The software is a little complicated when i have to do product orders with the whole syncing of products. Esteban made everything really easy to understand and showed me how to do it myself if the same issue occurs again.

To many files that we don't use need a shorter version of super salon

May 27, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: To much crap to slow down program.

Customer Support

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rafael Blando assisted me with our iOffice inquiry and was very professional, helpful, and courteous. He resolved our issue quickly and competently. Five stars!

Dianna makes it better!

May 25, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Any time we have questions related to user issues we pick up the phone and if Dianna doesn't have the answer, she will find it for us. Always friendly, knowledgeable and professional she makes calling customer service a joy!

I have used this software for a few years now it's is wonderful. easy to use easy to teach the new

May 25, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Wait list for call ahead and mobile ap users system doesn't include those on the list already that have used these features in the estimated wait time it only counts those fiscally here. Hope this can get updated next update.

I like the thorough record keeping, but would appreciate more short cuts for basic services.

May 22, 2016
3/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have some problems with the system being overly detailed, especially when we ring a ticket through. It would be nice to have a short cuts to expedite the process. 3 -4 screens to put someone into service, and 2 - 3 screens to ring out is too time consuming.

Diana Miller has been so helpful, knowledgeable and patience with me! I recently openen

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Software I was familiar with but Diana helped me work the kinks of this being a newer version than what I was used too. Diana is awesome!!

very great customer service

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: he was fast knowledgeable and kind. thank you for the great support

Had issue with POS software syncing with IOffice. Sales numbers were different.

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sergio from tech support was great walked me through what issue was and told me how to prevent it from happening in the future by reeboting POS system weekly to avoid sycning issues between POS and IOffice..

windows 10 is not the bees neez

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: at least windows 10 is reversable

There's a quick learning curve to the software. It updates frequently and is very stable.

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The integration of peripherals is excellent. Setup was quick and with a solid internet connection, things run smoothly and reliably. Diana Miller helped us setup initially, and is always on call for us if we need her assistance. Its a big plus to have willing support for a product like this, much appreciated!!!

Support setting up software for back up computer and clean up on an existing one

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you Julio.

Review:

May 13, 2016
3/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: it gets the job done, however I feel it could be made more intuitive for novice users.

The customer support is was excellent!! Thanks Julio!

customer service

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mr.Julio is a very polite and courteous person. He helped me in a very professional manner.

Assistance with digital menu board

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Arik is amazing to work with. He is fast and efficient and always keeps things running smoothly.

I was not able to access the rate my visit site we the code given to me by Supercuts.

May 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Carlos responded quickly, requested further information from me. After receiving the info he contacted the salon and corrected the problem. Once he did that, I was able to access the survey with no problems.

This software has it all

May 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: SuperSalon offers our company a full service solution that helps us manage both the front & back end of the business. Extremely user friendly with an abundance amount of detail.

Easy and freindly

May 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Alex has helped me on couple of different occasions. I found Alex to be friendly, helpful and knowledgeable.

A New Receipt printer

May 01, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had super salon since it became super salon. A very long time. Had a very old Star printer. As we had to upgrade from windows we kept the old dinosaur printer. And got it to work. Well I decide it was time to purchase a new one before it quit working and purchased another Star. When I called for help in connecting I was warned there could be issue's. We got it to work(this was a a sunday) Monday morning discovered the cash drawer wouldn't open. Called got that fixed. The new printer has a cutter and it didn't work. I called on Tuesday talked to Rafael Blando he tried to get it to work. But then let me know it wasn't compatible with super salon. Told me what kind I needed and also referred me to Jeff for other brands. When we used the cash drawer again it wouldn't open. So I called Super Salon back. Not sure who I talked to then but became very frustrated. He just keep saying I didn't have any virus protection I needed that, he couldn't fix any thing until he did a virus scan. We were busy the salon was open and I just needed the cash drawer to open. So I said I would have to call back. When I called back I asked if there was a way I could talk to the first person who had helped me that morning. That person is Rafael Blando. In less than 5 mins. he had the cash drawer working! He listened. and fixed the problem! He's AWESOME! I am a computer dummy :) They give me anxiety LOL
From the first time to the second time it was a very pleasant experience. Thank you Again Mr. Blando. I am exchanging the printer and will call you when I install the right one if we have problems.

Excellent phone support provided by Diana Miller

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Diana Miller installed our Supersalon system on site in November 2015 and she has been a great help and resource to us ever since, allowing (even encouraging!) us to call her evenings or weekends, or whenever we need expert technical support. Diana provides truly excellent customer service and her knowledge of the Supersalon system is unsurpassed. As a first time salon owner and user of Supersalon, having Diana available to us on an on-call basis has been invaluably helpful and has provided us with peace of mind knowing she is always there to help us figure things out. Diana is truly one of the Superstars of Supersalon!

I am a new user and have not used it much. It was not easy to get the menu board pricing updated

Apr 29, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am a new user and have not used it much. It was not easy to get the menu board pricing updated. I had to take out the security card from the video board, plug in to my personal laptop to download the zip file contents. The video board is on the lan, it should be an easy process.

Issue with app

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Solved problem that we had quickly and efficiently. Rafael who attended me was courteous and efficient.

I am learning day by day, and it is getting easier

Apr 26, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I worked with Alex today regarding some concerns with payroll and how to be able to access certain functionality. He was very helpful

one of salons had not uploaded for nearly 24 hours

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i emailed support and it was fixed within minutes

Rafael responded in a speedy and efficient manner

thanks

Overall easy to use.

Apr 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It takes a while for a technician to call back, the customer service i must say is amazing! Sergio Campos always offers excellent customer service!

Had an issue with something I tight I refunded

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Alex was very professional, (even though I wanted to cuss myself else). Glad he handled my call

Loading in Coupons

Apr 20, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sergio was well prepared and patient and was extremely helpful for me to get all the coupon codes loaded into the system.

I believe he deserves recognition of his outstanding customer service and knowledge base he has of the Super Salon System. Please recognize his efforts.

iOffice user

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like the flexibility of the software for running reports. The standard reports are effective and the ability to create custom reports for specific data needs is a great feature.

Awesome Customer Service!

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rafael helped me out perfectly. I couldn't have asked for a better experience.

The tech support was great! it was handled promptly and efficiently, Julio was professional&pacient

Apr 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We enabled the void key at 2 salons the pros will be knowing the cause of each void and coaching in the moment on how to prevent some of those voids and possibly prevent some loss/prevention. Cons having to log in to void these tickets on the back end.

Seems pretty intuitive, even for a novice like me.

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - easy, GUI, touchscreen interface; Diana made the training directly relevant with real-life examples for building tickets and optimizing store performance; tremendously helpful
Cons - lack of direct integration with ADP and quick books

Great customer service

Apr 11, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I want to recognize Kory for his great customer service resolving my issue. I plan to request him for any future issues.

Tax % issue

Apr 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I called with an issue about the wax services in CT not charging tax. I was able to speak and have my issue understood and worked with the tech who was both knowledgeable about the system and understanding of my needs. My issues got resolved got resolved in short order !

Had a problem with getting in the back foot

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: raphael was very helpful, and got it working!!!

Supersalon

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is very easy to use. However, we have relied upon Diana Miller for a more comprehensive training on custom reports, educational tools, and back end support.

She has been extremely helpful and invaluable in continuing to support our Stores and our Staff.

Thank you!

Alex Munoz and Raphael (?)

Apr 07, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: My wife and I are the owners and we have both ave except service from both of these technicians. I have to say they are both excellent in both their technical expertise and customer service.

handled my problem with ease

Apr 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: sometimes it seems to be slow to process

Bright Sign Customer Service Department

Apr 01, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Bright Signs department were very knowledgeable, quick to respond, polite and they got the job done!

Jerry and Arik were the two technicians helping us install a new digital menu board for 5 salons.

Awesome!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I called four separate time trying to get my matter resolved. Finally I was connected with Estaban he came to the rescue he figured out the problem noone else could Thank You! Wonderful job great customer service.

over all it is very easy to use and helpful in managing day to day salon needs.

Mar 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Some of the reports need more clarification ,like membership and reward report not fully
functional.

I work with Diana Miller for all my questions for super salon. She's very patient with me!

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use