Who Uses This Software?

Salons looking to run and grow their business using our simple but powerful cloud-based platform.


Average Ratings

512 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Booker
  • www.booker.com/
  • Founded 2007
  • United States

About This Software

Beat out your competition with Booker's cutting-edge salon software, the all-in-one platform that understands you'd rather be focusing on your clients instead of your administrative duties. Manage your online bookings, point-of-sale, membership and loyalty programs, all while attracting new clients, and making sure they come back. Access your salon business anytime, anywhere, all on Booker's secure, cost-effective, cloud-based software.


Features Checklist

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Product Reviews

Booker is very easy to navigate. It allowed me to efficiently keep track of guest information

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's a one stop shop for all guest information. I can easily find birthday, primary contact, sign-up date, and all other important information.

Cons: There is nothing I do not like about the program. It wasn't hard for me to pick up, and I had not troubles navigating it.

Overall: This programs saves so much time and money on software. I would easily recommend this software to other businesses.

Best Way To control business aspects without the stress

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I was manually tracking all of my clientele before using Booker. This has been a lifesaver, I can just look up information without suffling through paperwork.

Cons: My only con is Sometime it is hard to get a hold of someone if you are having a hard time with the software.

I would like to have more options to customize several things

Jun 07, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Online and able to access from phone is a nice touch. It gives my providers a chance to look ahead and see their schedule.

Cons: There is no guest type.
Only able to redeem 1 series at a time
Group booking is clunky. Should not have to remove guest from group to pay

Very easy to use, reliable, and trustworthy.

May 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's very easy, user friendly. If you are a beginner in using computer software programs it is extremely easy to catch on and be comfortable with the program.

Cons: When systems are slow it usually takes a while to come back up, which can affect business and callers calling in to schedule.

Helpful

May 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: It's in depth and helps me to organize in every aspect. I like that it keeps my stats regarding my returned clients etc which helps me to improve my personal and career goals

Cons: It is constantly glitching and updating. Sometimes it is very slow to load making my clients to have to wait a long time when checking out.

Great

May 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's easy to use and tends to give me most of the reports I need. It is also easy for the therapists to see their appointments from home.

Cons: When it crashes, it crashes HARD and for days. That's not optimal during busy season. I wish that the APP was easier to use, especially for the therapists to change their schedules. A lot of unnecessary steps.

Moderate funcation try

May 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
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Pros: It is easy to navigate, for all levels from intermediate to advanced. From a management stand point the reports are key

Cons: The app is very glitchy and many errors occure with the booking process. Appointments often dissapear or never show up

Fair

May 29, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Can check schedule online before leaving the house don't have anything else to say.

Overall: Able to check schedule before leaving the house.

Convenient but missing a lot of features.

May 26, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Connects to website for appointments made by customers. So it's convientent for my clients and for me to schedule the appointment.

Cons: Unreliable, sometimes doesn't work and not all features work. When appointments are scheduled they don't send emails anymore to clients that the appointment has been set or a reminder.

Overall: Not as expensive as most, I had 4 locations so it helped that I didn't have to spend a lot for the software. I like that clients can take appointments for themselves from our website because the software links to it.

Great on boarding and training experience. Happy to continue being a part of the Booker community.

May 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great training materials and access to software information. Also happy with automated e-mail scheduling and communication. We have yet to even be able to fully utilize the customer reward programs that Booker offers to us.

Cons: Not quite fully optimized to offer classes in school format as opposed to spa format. This would be a great area to focus on for Booker to compete with the online scheduling community.

Busy massage center / User since 2011 / 12 therapist columns using 5 rooms = giant jig-saw puzzle!

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ease of booking appointments in-house and on-line / Ability to customize emails / POS integration / History

Cons: (1) Elimination of the "we want you back" email that went out to those who haven't been in (Frederick is way to expensive for us!); and, (2) Elimination of the quick log-in codes, we are busy with multiple users and now there's no way to be sure who actually completed a transaction. **These were some of our most favorite features that we no longer have. We are very disappointed.** ALSO, it would be nice to have a dedicated support rep to work with, who knows how we use Booker, helps us to optimize, etc.

Overall: Increased productivity and sales!

Very Good

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Online booking with very powerfull personalisation feature like prefered hours, this is a true Revenue Management software

Cons: design is now not very up to date. Various feature that was very good like "we miss you" email disapear that is sad.

Booker is very helpful in.our daily operation

May 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is very accessible, our therapist can check their bookings even at home. Booker is also easy to use, our new staff can easily learn the basic things such as how to make an appointment and how to take payments

Cons: What makes me disappointed to the software is when the process sometimes is slow and hanging especially during there are so many guests paying and making appointment. I find the system a bit slow that we sometimes need to ask the guests to wait for a while because we need to update the bill, and print it out.

Overall: It helps me.yo check the booking anytime anywhere

Easy and helpful to use when needed

May 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I appreciate the features on the program that help navigate with ease. It wasn't difficult to understand the program when first learning about it.

Overall: Allows me to easily navigate while helping the customer book their appointments in a timely manner.

The support staff is amazing and very accommodating. They have walked me through it all!

May 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Booker is relatively easy to use for us Non Techies that's huge!! The initial set up was difficult for me but the Support Staff was amazing

Cons: So far so good! Some of the reports could tell us more. Be more customized

I found the initial set up to be more difficult than expected and connecting a printer was a nightmare, The credit card scanner had many problems in the beginning too. We still have occasional printer issues . We ordered 3 different printers until one actually worked.This made our opening and first two weeks very difficult and frustrating, Then we had to deal with packing up all the little pieces and returning them.

Overall: Support team always willing to help!

all in all its been great

May 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Being able to check my schedule and see my coworkers schedule in one place so I can book appointments and ease of use overall

Cons: I get timed out from entering gift certificates numbers, during check out, that were generated online.

Overall: Texts when new appointments are made

fairly easy to use.

May 24, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: i love being able to print out peoples appointment for the day with their formulas included. i also love the clover software that it integrates with.

Cons: i wish i could email people their future appointments. i also hope that a rewards system becomes available to help keep track of customers retail to help improve retail sales. I also wish when trying to prebook appointments, that there was an easier (+6) or (+8) button next to the calender to be able to jump ahead a certain amount of weeks, instead of having to count out the weeks.

Very easy to use and convenient.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: booker has been a very useful tool where I can track all my appointments, see my daily transactions and it's accessible on any device at any time.

Overall: Easy access, direct deposit

It's a lot easier to use than I thought it would be

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use, I love that I have an app for my phone and tablet makes it super accessible. I can use it 24hrs a day 7 days a week

Cons: Sometimes the appointments aren't always on the phone app so I always have to double check on the tablet... It can be a little frustrating...

For what I used it for it works fine.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Pretty simple to make appointments and do reports. Customer support is always good. Overall quality is good.

Cons: It does breakdown sometimes but they do fix it as soon as they can. I can't judge on features because I really don't use them. I just use the basics.

Overall: being able to make appointments and keep track. Cashing out, checking in and out of the spa daily, filing reports and keeping track of daily weekly and monthly flow.

I use it at work to check my schedule. It works fine.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to read, easy to use. Not too many glitches. Color coding to organize my clients. Lots of options in settings.

Cons: Not being able to do notes in app vs on computer. Some cell phones do not work properly with the app.

Overall: Organization, feel better using a good program, easy booking, onlibe access so it's nice to know my schedule ahead of time.

Program is easy to use. I like it very much. Would definitely recommend!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of booking and or blocking time with just a touch of the finger on my phone application. I also like that it remembers clients profiles.

Cons: Wish I could drag an appointment to change Day, time or therapist. I really can't say much more about my dislikes.

Booker was a great choice for us to implement into your salon and spa. We absolutely love it!

May 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love the fact that it is so easy to use. Our staff loves the option to download the app on their phones and look at their schedules while on the go!

Cons: There are times that the system goes down and that problem seems to happen a bit more often than i would have expected.

Overall: Ease of booking appointments for our salon and spa.

We have been very pleased with the Booker program and staying on top of improvements. The Booker g

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of the program, the online training, the support, involving users in pilot programs. The available online reports.

Cons: 1. I want the ability to delete discontinued series. It is easier than looking through a list.
2. I liked it when I am in Booker and can click on chat help without signing in with username and PW.
3. After a timeframe, the option to delete old sales.

Overall: I feel that the survey covered it

Common sense used in working it-love it!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: A realistic approach to the functions most needed to operate efficiently. I like being able to customize the calendar as needed.

Cons: Unable to move the pop-up box when booking a client can't see what's behind it if needed. Also, I would like to be able to edit more than one thing without the need to update the appointment between each edit.

Overall: This is my first employment using this software and I find it easy to use. I'm able to function at a high level to allow the quickest and most efficient approach to customer service.

This software is very functional and customer service is excellent.

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like that it is easily navigated and my students catch on really fast. It also tracks their respective practical applications. You have everything you need when cashing-out the drawer. If a mistake was found it is easily traceable.

Cons: It took me a minute to learn the system via the call sessions between your reps and myself. You have to play with to get to know it better. I also didn't like not being able to check a client in after 8 o'clock in the evening being we stop services at 9. I had to go back it settings a make one simple change.

Overall: simplification and a great tracking system.

Use it everyday

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Versatile, quite a few applications to use on it and it is extremely easy to learn and use. Usually takes about a day to learn

Cons: has a tendency to run slow and often glitch... Will go down for hours and you are left with no idea when it will be back up and running

We love Booker! One of the best software systems I have ever used.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I LOVE that it is web-based. I can access my account from anywhere, so it's easy for me as a manager to check the schedule, book appointments, or make real-time changes on-the-go.

Cons: Some features aren't 100% thought out. There should be a little more customization available for the online booking and membership plans.

It has been good overall easy to use for the most part some features are hard to figure out

May 23, 2017
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use and many ways to do the same thing, online and app work great together. Booking and moving appts are quick to do.

Cons: Changing the membership plans are hard to figure out. Way too many crashes and slow downs . Take deposit button to take payment button are not intuitive as they could be. The feature that books appt into a room sometimes gets stuck especially when trying to move a patient appt that has already been booked.

Just convenient!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The Login option is the best on my iphone and easiness of use makes it super convenient for me during work hours!

Overall: Easier at work for scheduling.

Booker meets the needs for our spa. However, this is a difficult program to train on.

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The accessibility and features Booker provides are great and compliment our company well. I like the many options of different logins for staff as well as the ability to email appointment confirmations to guests and receipts. Generally the functions of Booker work with ease and the customer support is swift with answers. Also, you can't beat their reports!

Cons: Many quirks and frequent system slowness. When using the program with multiple computers I wish the system would auto-update. Bring back the quick login :)

It is for the most part easy to use and user friendly.

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like how easy it is it is to view the schedule to determine when we are available and the appointments that are already booked.

Cons: I don't like how hard it is to book an appointment while using the app and sometimes from the desktop.

Booker is very easy to use compared to past booking software I have had experience with.

May 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like that Booker is online and accessible through the app. I like how simple the process of checking someone out and changing orders is. I like how easy the end of the day cash out is.

Cons: I don't like that I can't search for appointments (I believe there is an option that my company doesn't pay for). I don't like when the software goes out in the middle of the work day.

It's works for what we do. Sometime we wish it had another features

May 23, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's basically user-friendly everybody that uses it that is new to our facility gets familiar with that pretty soon

Cons: The memberships is Kinda hard to because there's no upgrade or downgrade so I think that that would be awesome if they could do something different with that

Overall: It gets the job done and I use it for my business so I get all the use I can get out of this software

helpful, user friendly.

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it's very easy to learn how to use. very user friendly. i have been able to efficiently train my staff on navigating through booker.

Cons: Maintenance is done during business hours and is hard to check out clients in a timely fashion when this occurs.

overall has been good, sometimes tough to get questions answered or get a CSR

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like how easy it is for people to book appointments, how it keeps track of room usage, payroll and other functions. Great that is can be used on smartphones for booking appointments on the fly, notifications via text and email!

Cons: System slow downs have been awful the last few months, we have had intermittent notification glitches (ie people not getting notified of appointments), problems with people thinking they booked appointments but for some reason it didn't go through this needs to be better - customers are unaware that it didn't go through because of missing information on their end - a tiny red star doesn't really cut it for people to see. Should say somewhere - at the end if you do not get a pop up saying Thank you for your appointment - you are missing information or your selection didn't go through. I wish there was a more integrated system for marketing that allows target marketing, I didn't like having to purchase yet another system like Mail Chimp and now HireFredrick. Really gets very expensive.

Overall: Easy on line booking, easy pos, easy scheduling,

Booker is a great value

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is easy to use and has lots of nice features. The system allows us to store patient preferences and add notes to each appointment which is very helpful!

Cons: Often runs slow and needs frequent updates. It is sometimes a process to move appointments because the "room assigned is already in use"

Outstanding customer service

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The Booker software program is extremely user-friendly. If it anytime there's a problem, bookers friendly customer service is always eager to help.

Cons: Sometimes when calling for customer service the wait time, while on hold can be lengthy. However, all of the customer service representative's are very helpful and friendly in resolving any problems.

Overall: I love The mobile accessibility

Best software out there for the price.

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Memberships. Frederick. Scheduling capabilities. Overall the best software out there for the best price.

Cons: Often runs slow. Several issues have come up over the few years. They need to anticipate heavy use a bit better and be ready when issues arise.

Good easy to use

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: That it's easy to use and user friendly. It took me only a few days to get used to it and be able to ring up customers.

Cons: That it is always changing. I'll get used to one software and then it updates again. But its not that big of a con though.

Overall: For the company i work for to be able to remember who comes in and new customers and their info

Wonderful app and easy to use.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Clarity and user friendly. I enjoy the use of all the different icons and color schemes. Easy to read the time for appointments.

Cons: Awkward screen view on smartphones. I wish I could make things smaller on my screen so that I could have the full view of the schedule. Other than that, I do not have any criticisms.

Overall: I now have the ability to check my daily schedule from anywhere instead of having to call in to the receptionist!

easy program to use. has lots of options and ways to personalize it to your business.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love the text and the email confirmation option. I love that you can select rooms for each service that helps us avoid overlapping appointments.

Cons: when they do updates randomly. especially when it's busy at work. it slows down us and backs us up on busy days.

Overall: helps me book clients, stay busy, and make money.

Ms

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: More robust than we really need, but the combination of POS and online booking works for us. Also, like the integration with SpaFinder gift cards.

Cons: There is a lot it does that I have never tested because we are a booth rental salon and don't use the employment section (payroll, etc.)

Overall: Few client errors. Good reminders. Lots of communication settings.

Easy to use and navigate

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I'm able to work efficiently with Booker. Finding the customers information and scheduled classes, is really easy using Booker.

Overall: All customer information and scheduling is easy to find, so I do not have to stress to make sure everything is entered correctly.

Booker is easy to use, cloud based, and customer/employee friendly.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: So I have been using it at two salons since January and I have been through starting up both salons and starting them up differently. The first salon did not want online booking, is a specialty salon where we have hair cutters and hair colorists, and we did not accept credit card tips. So I had to make it easy to book clients for two or someone's three different stylists. Then the other salon London alley wanted online booking, credit card tips were added, and also stylists typically did all the appointments for the client. So I had to set it up with bookings that made the online booking friendly and easy to use. I absolutely say if I ever had a problem I could call up Sabrina or any of the booker people and they would walk me right thru it. The system is for people who are idiots or people who know how to use a computer. Since we brought it in my clients have thanked me for streamlining the appointment setups, the confirmation email and texts, and even the thank you emails.

Cons: Only one day did the system have some errors and it wasn't even bookers fault. And if the system ever goes down you just go back to using the clover by itself and booker can help you after put the orders into the system.

Overall: Online booking, confirmation emails and texts, thank you and birthday emails, client profiles, daily total reports, staff sales report.

Booker really delivers a great Salon experience!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Booker is a full and complete business solution for service companies. As the owner, I was inundated with so many software to choose from. A couple of my staff has used Booker and recommended it as viable. We went with it and trusted it would work. We didn't spend time with testing or sandboxing the software. We just went live as time we so short. It has really stood up to the needs we had. I'd say without it, we would not be performing like we are. It handles appointment schedules and follow-ups really well. It integrates fantastically with Clover as a total POS solution. It gives excellent reports. And the as on Frederick is invaluable. The smart marketing and integrated online booking is really well thought out. We are up and running with online gift certificates and online appointment booking. And setting up offers like packages was easy and very well designed. As a new business owner with no prior knowledge of Booker I can say is be lost without it.

Overall: This is a great software. It's so complete it exceeded my expectations. It is really that good.

a little clunky. Difficult to book several appointments at once.

May 10, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Ability to see from anywhere. With this software being web based it makes it easier for our providers to prepare for their day.

Cons: Group bookings are difficult and clunky. I dislike how we are only able to link appointments after booking.

annoying

May 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: -Easy to book appointments.
-I can merge duplicates
- easy to put products in
- I don't have other pros and I think is ridiculous that you have a minimum of 100 word count.

Cons: -stops operating at least 2-3 times a week.
-will tell me someone isn't available when they are.
-slow
-freezes
-

Easy to use

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Booker has been such a huge help for us, we switched from one company to them to save money, we pay the same for less work!!

Vendor Response

by Booker on May 04, 2017

Thank you for your feedback and for using Booker Danielle! Love to hear that it's working so well for you! You rock! - The Booker Team

Booker is not what it use to be

Apr 14, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Lots of features

Cons: Not intuituve or flexible enough for day to day operations.
Too many restrictions on in house system administrators.
System performance is not good at all.

Overall: So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software.

We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top.

Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers.

Recommendations to other buyers: Use a paper appointment log instead of Booker, the log will take more accountability & responsibility than Booker has.

Vendor Response

by Booker on May 04, 2017

Efrain - We're sad to hear you're leaving Booker and have been unhappy with the platform. If you're up for it, we'd love more information on which features you find restrictive and how we can address that feedback. Thank you for using Booker for this time. We appreciate your business. Best, - The Booker Team

Very User Friendly - but lot's of service interruptions

Apr 13, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Booker offers great features and is very user friendly. However, our experience lately has been one of great challenge. There are many service interruptions, delays, and overall slow performance.

Vendor Response

by Booker on April 13, 2017

Thank you for your review Whitney. We're sorry about the service disruptions. We've made some significant improvements to our system recently as a result. We expect these to improve speed and hope this is your experience. Thank you for using Booker! - The Booker Team

Do yorself a favor and pass on this Booker System from a 3 year user

Apr 11, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy to use,

Cons: network issues,printing issues all the time

Overall: Been a user for 3 years and the lack of money and support spent on this sytem shows just how little they care about the customer. Mobile app stink and always has been like that all the time
The main system is frequent to network issues which kills your business You have customers waiting to checkout that end up having to wait for you to figure out how to do a written ticket , and you have to apologize for this issue ,Booker shows a staus of sytem but manipulates it because it does not show issues relating to checking people out or loging in

Then my favorite is the printer issue which gets messed up once a month all of a sudden its printing half a receipt or does not print at all you can only use firefox and if you have issues they blame it on the browser setting or because you did not purchase your star printer from them then they do not want to help . again this is a major pain in the ass

Even when they have major issues they take no accountability on how employess and customers are affect ,

Recommendations to other buyers: After finnaly being fed up i started looking around at other software there seems to be more to choose from then there was 3 years ago , Remember your POS sytem is or will be the heart of your business and any issues will also reflect on your business and sanity I threatned to leave this sytem if it did not improve ,Booker said had no response just the normal thank you for your patiience

Vendor Response

by Booker on April 12, 2017

Dear Tommy - Thank you for using Booker for many years. We know recent issues have been frustrating. We'll reach out to discuss how we can help regarding the receipt issues. We do care deeply about the success of our customers' businesses and are laser-focused on improving system stability and keeping our uptime promises - we have the best SLA in the business. Thank you for using Booker and we hope we can rebuild your confidence. - The Booker Team

Very slow response time leads to horrible customer service

Apr 08, 2017
1/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Not sure what the issue has been over the last few months, but the product has been running extremely slow. We call and they say they are working on it, that's it, almost every day lately it has been slow or down completely. Nothing you can do, customers cannot pay, you cannot checkout clients, book appointments or check in clients, horrible for customer service.

Vendor Response

by Booker on April 10, 2017

Dave - Thank you for using Booker. Sincere apologies for the issues you've been experiencing. We know this has been frustrating but we're laser-focused on fixing these issues. We'll reach out or contact us at support@booker.com to discuss. Thank you, - The Booker Team

Do NOT get Booker

Apr 07, 2017
2/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None.

Cons: The entire system.

Overall: I'm a receptionist at a spa and booker has been off and on for the last week. We've had booker for almost two years and it's been a mess. When it's working it's fine but that's only 20% of the time. Our clients honestly just pitty us when we say our computers are down because it happens at least one a week if not more. Messages will pop up at the top of the screen saying booker is investigating the slowness but then nothing comes from that. Due to this appointments don't show up on the schedule because when the system is going in and out it's unclear if the appointment is actually booked.
Inventory is also difficult with this software. We tried to use Booker once and it threw the numbers off so badly it took two months to correct it. Easy to say we will NOT make that mistake again.
They claim to have a live chat for support but now you have to create a whole new account to be able to chat. And when you try to create that new account it doesn't take you through all the steps so you never actually get to use the live chat.
I could go on for hours with complaints honestly. Bottom line, don't waist your time.
We are currently looking for another system to use.

Recommendations to other buyers: Just don't waist your time. You will regret it.

Vendor Response

by Booker on April 10, 2017

Thelma - Sincere apologies for the issues you've experienced using Booker. We'll reach out or contact us at support@booker.com to discuss further. We'd like to help you use the software to meet your needs, and are sorry about the issues you've experienced. - The Booker Team

When it works it's awesome! When it doesn't you're screwed.

Apr 07, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Lots of features and highly customizable.

Cons: Reliability is terrible. Customer service is worse. You're locked into using their credit card processor.

Overall: I have been using Booker for almost 3 years now and I have come to depend on it to run my holistic health practice. It has many excellent features and it is highly customizable. The problem is that for much of the time over the last three weeks it has not been reliable. It runs very slowly lately and is often completely unresponsive. The company doesn't really seem to care that your livelihood depends on being able to schedule patients and take payments quickly and efficiently. At best they will credit you for a portion of your service fees if you can provide them with enough proof that their system wasn't working! Nonsense. Totally unreliable system and lousy customer service. Find another provider.

Recommendations to other buyers: Don't use it if you have a busy practice with multiple practitioners and need to do things in a timely manner. Find something else.

Vendor Response

by Booker on April 10, 2017

Brian - Sincere apologies for the issues you've experienced lately. We'll reach out or contact us at support@booker.com to discuss further. Thank you for using Booker and for your feedback. We're glad that it has worked well for you overall and apologize for the slowness issues. - The Booker Team

Not the best/constant tech issues

Apr 07, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Booker started off ok and promised a lot. However, has been having technical issue 2-3 times a week during peak business hours. The problem generally is a result of extremely slow processing. The Booker System slows down to the point where our client's order timeout! Meaning that we have been unable to check out clients and/or schedule clients when needed leaving us with an extremely long wait time. Not ok.

Vendor Response

by Booker on April 10, 2017

Christina - Thank you for your feedback. Sincere apologies for the disruptions that have occurred recently. We'll reach out or contact us at support@booker.com so we can discuss. Thank you for using Booker. - The Booker Team

Decent but overpriced

Mar 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Booker was a decent software, not enough bells and whistles, but it did the job. I wasn't a fan of the reports and I felt like the program could be slow sometimes. We have a salon and a spa and we had some difficulty booking some of our unique services. All in all it was a good product but too expensive. We are a Canadian company and didn't love how each month our bill would fluctuate. It would have been nice to have Canadian pricing for this unit.

Vendor Response

by Booker on April 10, 2017

Kate - Thank you for your feedback on Booker. We wish your experience had been more positive. If you're ever interested in trying Booker again, we'd love to discuss it. Thank you - The Booker Team

Bringing my business into the 21st century!

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Booker for the past 14 months. I have a large salon day spa, and until Booker came along, our reception desk was covered in large paper appointment books. Coordinating appointments was a huge hassle, especially when I had clients in for consecutive spa services. We would have hairdressers not show up because they didn't check their book the night before, we had clients who didn't show up because they couldn't cancel or reschedule their appointment with ease...it was so much stress, I think I had just gotten used to it, because I ran my business this way for over 30 years. Then along came BOOKER! I was terrified about going on line for so many reasons. Im in my late 50's and not very savy on a computer. I was afraid it would be too difficult to use. Jack was my rep, and he walked us through every step. It was so easy to solve any problem with tech support. Now, my business runs like a dream! No excuses, we all have access to our schedules no matter where we are. Clients love the ease of online booking, and the new system allowed my receptionists to do more customer service, since they don't have to be worried about the headaches of keeping paper books. I'm starting memberships soon, and have taken a couple of on line classes through Booker. Another challenge, but I have total confidence in the support I get from Booker to move forward and MAKE MORE MONEY! I urge you to consider using this system, I am certain you will love the way it changes your operation, and keeps you on top of your business!

Vendor Response

by Booker on April 10, 2017

Meryl - Thank you so much for you feedback. We're so honored that you chose Booker and that it's working so well for you. What a great story about changing how your business works. Congrats on making a change. Thank you! - The Booker Team

Best Booking Site I've Used

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is the best booking site I've used. I love that it is all inclusive. They do need to improve the online booking site for clients though.

Vendor Response

by Booker on April 10, 2017

Natasha - Thank you so much for your feedback and for using Booker. We're so happy to hear that it's working well for your business. Thank you! - The Booker Team

Awesome software

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Using Booker for our small business. It's great for client invoices, scheduling, and time management.

Vendor Response

by Booker on April 10, 2017

Brian - Thank you so much for your feedback and for using Booker. We're so glad it works so well for your business! - The Booker Team

Awesome software

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: GreAt and easy to use.
Customer support is always there and helpful.
Has everything needed to run perfectly and organized

Vendor Response

by Booker on April 10, 2017

Dear Isabella - Thank you so much for your feedback and for using Booker. We're so glad to hear it's working so well for you! - The Booker Team

Booker review

Feb 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: If internet goes down, so does Booker

Overall: I use booker daily for my work. It's internet based and has its down times occasionally, other than that, it's a wonderful program!

Vendor Response

by Booker on April 10, 2017

Noah - Thank you for your feedback and for using Booker! We're so glad it works for you! - The Booker Team

Effective Booking and Management of my business

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Booker enables me and my staff to work remotely while connected. The booking experience is most of the times flawless and Frederick has been the best addition to the mix!

Vendor Response

by Booker on April 10, 2017

Dear Mitchel - Thank you for your feedback and for using Booker. So glad to hear it's working well for you and your staff. Thank you! - The Booker Team

More Business SAvvy

Feb 01, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User-friendly

Cons: Reports on efficient enough for me to run my business.

Overall: Booker could be more business savvy. Meaning...make the business side more efficient for the business owner to run the business. Reports need to be more user-friendly. Pre-book information needs to be more efficient. Service provider productivity percentages need to be more efficient. As a business owner I don't really know where I stand as far as percentages how we're doing on a daily basis unless I run a report and then the reports aren't as detailed space as I'd like them to be. I can't look at my business at a glance in Booker and see how I'm doing

Recommendations to other buyers: Make the functionality of the software easier for the business owner to run the business side of their business not just to book appointments.

Vendor Response

by Booker on April 10, 2017

Hello Genice, Thank you for using Booker. Sorry to hear that you find some of the features difficult to use. We'll reach out to discuss your ideas and explore whether or not there are capabilities you haven't accessed or email support@booker.com for more info. Thank you for sharing your feedback! - The Booker Team

Setting up services

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy booking

Cons: More privacy options for administrator or manager

Overall: I love Booker it's so easy to set up and teach anyone to use, navigating through the system is painless. Gives me no added stress to run my business.

Vendor Response

by Booker on March 24, 2017

Thank you so much for your excellent feedback. We're thrilled to hear that Booker is working so well for you! You rock! - The Booker Team

Good expierence.

Feb 01, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy booking, online assisted customer support, reporting options

Cons: Sometimes bad connection

Overall: Overall from other programs it is easy to use and gives me everything I need reporting wise and customer wise

Vendor Response

by Booker on March 24, 2017

Thank you so much for your feedback. If you have issues with connections/uptime, please contact us at support@booker.com. We'll help you troubleshoot! Thank you for using Booker! - The Booker Team

Booker Thumbs UP

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Online booking, ability to change things easily.
Excellent customer support!!! Don't change it.

Cons: Vantiv, was much happier when they were Mercury. Poor customer support and very bad at mailing necessary documents or helping their clients (me!). Disputes arrive 2 months late and still didn't receive 1099.

Overall: Great Customer support. Works with ease.
Not too thrilled with the Vantiv credit card processor customer support.

Recommendations to other buyers: Check out the suggestions. I leave them all the time to make booker a better product.

Vendor Response

by Booker on March 24, 2017

Thank you so much for your feedback! We're so glad to hear that using Booker is working so well for you! If there's anything we can do to support you in terms of payment processing, contact us at support@booker.com. Best, - The Booker Team

Super Service!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Clients love it! Easy to use for my employees and clients. Very quick to address any issues that come up!

Vendor Response

by Booker on March 24, 2017

Thank you so much for your feedback! We love to hear that your clients and staff are happy! Thanks for reviewing! - The Booker Team

Needs to get chip

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Booker is one of the best booking systems out there but it has its limitations.

Cons: Needs to get chip reader

Overall: Booker is great but they need to keep up with technology. I now have to use clover and pay for using their service in addition to paying a lot for my internet. If booker had its own chip card reader this would not happen.

Vendor Response

by Booker on March 24, 2017

Thank you for your feedback Jhoanny and for using Booker! You rock! - The Booker Team

PARLOUR REVIES

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: SPA BOOKER IS VERY GOOD. HAS OCCASIONAL GLITCHES. HAVING TROUBLE WITH CUSTOMER SERVICE ON FREDERICK.

Vendor Response

by Booker on March 21, 2017

Thank you so much for your review. We'd love to help you and will reach out with support, or contact us at support@booker.com. Thank you for your feedback! - The Booker Team

Easy to use

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy access in the cloud from where ever I am.

Cons: We can't use the app and we can't charge our credit cards because we are international.

Overall: Its simple and easy to use. There are still a few things I need to understand to optimize our experience. The new on line chat has been very helpful to learn new tips and shortcuts.

Vendor Response

by Booker on March 21, 2017

Thank you so much for your review and feedback! If you need assistance to learn new features or get additional info about getting the most out of your Booker account, reach out to support@booker.com. We have many training webinars and classes if you have time. Thank you! - The Booker Team

Easy to use and organize

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Booker is fairly easy to use and is well organized in the reports that so you can easily access data. The system is sometimes slow and can definitely have glitches however it is a huge improvement from our last system. I do a lot of orders and imputing products has been very easy and efficient. We have had some issues with not being able to book or having the system crash for a couple hours. This however has not happened enough to make us unhappy with the product.

Vendor Response

by Booker on March 21, 2017

Thank you for your feedback Bronwen. Apologies for the issues you've experienced. Booker has a SLA that guarantees uptime so we're very focused on keeping the system stable. Thank you for your feedback and reach out to Customer Experience if you ever have issues in the future. Best, - The Booker Team

It gets the job done.

Feb 01, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It gets the job done. It's super easy to use, once you learn all the quirks. Things change a lot (sometimes the "formulas" are displayed in the main profile, sometimes they're not and then it changes back). I'm not in charge of which software we use, but it's fine.

Vendor Response

by Booker on February 01, 2017

Thanks for your feedback Natalie. If there's anything we can do to improve your experience using Booker, please reach out to support@booker.com. Thank you! - The Booker Team

Ease of use!

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, very intuitive

Cons: Sometimes a bit laggy

Overall: Booker makes our daily lives so much easier! It works seamlessly for everything we need to do for our clients. Booking, setting up payment, and editing schedules make up most of our day so having good software is a must!

Vendor Response

by Booker on February 01, 2017

Thank you so much for your feedback, and for using Booker. We're so happy to hear that Booker makes your daily life so much easier. You rock! - The Booker Team

Terrible Program

Jan 31, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It does keep track of my clients visits relatively correctly.

Cons: A lot of things, but MOST of all how much it costs for how crappy it is

Overall: Do not use this program, it's a ridiculous joke. The customer support is almost non existent, i'll send and email and not hear back for 4-5 days. The program will occasionally just kick me right out for no apparent reason, the cost is WAY too much for so little that it does. None of my financial reports match each other even within the program itself, the 'end of day' and daily report show different amount for deposit and credit card batches. I could go on, but just DON'T use this program it's awful

Recommendations to other buyers: Yeah if you're going to charge so much it should work better

Vendor Response

by Booker on February 01, 2017

Hi Rachel, We're sorry to hear that you're having issues using Booker. We'll reach out and please feel free to contact us as well at support@booker.com. Thank you, - The Booker Team

Great Software!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple to use

Cons: Every once and a while system will go down

Overall: I love booker! Very simple and easy to use. I love how there are multiple things to do on there as well. There are ways to double book simple, checking out, adding inventory, and etc.

Vendor Response

by Booker on February 01, 2017

Thank you for your feedback Alyssa. We're so happy to hear that Booker works well for you and your customers! Thank you for using Booker! - The Booker Team

Booker Review

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: It's really easy to navigate and use. I love getting text message notification of a booked appointment so I don't have to be glued to my emails. The confirmation and reminder emails help save me time and ensure that people show up - I almost never have no shows. Their support staff are wonderful if I have questions they get back to me promptly, they also have a very good help section that answers a lot of questions.

Vendor Response

by Booker on February 01, 2017

Thank you for your feedback! We're so glad that using Booker is helping you run your business, and avoid no shows! You rock! - The Booker Team

drybar mdr

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: quick (when working) and easy to use. makes booking appt easy online and with an app.

Cons: crashes so we are unable to see appt, check clients in or out. or when it moves slow.. we're a fast pace business so it can get frustrating and upset clients.

Overall: Only frustration is how much it crashes esp on weekends when were are swarmed with clients checking in and out. It's frustrating when the internet works fine but our booking system is going slow our crashing.

Vendor Response

by Booker on February 01, 2017

Thank you for your feedback, and for using Booker. Sorry to hear that you've had some issues with crashing - we're always working to improve our software. Thank you for using Booker! - The Booker Team

Love Booker!!

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Lots of great features like online booking, variety of reports, detailed client profiles.

Cons: At least once a month the server or something goes down in the middle of business hours and upsets the functionality of the software.

Overall: I love mostly everything about Booker. Very easy to use and lots of great features. Our clients love the online booking feature! Ever since we switched to Booker, it has been really helpful for us in a lot of aspects as Booker does offer things our previous software did not. It's also very convenient that we can log on from a tablet, PC or phone to view schedules. Overall very happy with our experience!

Recommendations to other buyers: Not at this time.

Vendor Response

by Booker on February 01, 2017

Thank you for using Booker and sharing this awesome feedback! We're thrilled to hear that Booker is working so well for you! Thank you! - The Booker Team

Efficient product

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Effective & efficient

Cons: Still a growing company

Overall: Effortless product. Quick & efficient customer service. This product has helped our business grow... Tremendously.

Vendor Response

by Booker on February 01, 2017

Thank you for your feedback and for using Booker! We're so glad to hear that it has helped you grow your business! Way to go! - The Booker Team

Easy to use

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am always able to get notices for my schedule. Easy to use and schedule clients. Nice customer service that has been very helpful when problems pop up. .

Vendor Response

by Booker on February 01, 2017

We're so glad to hear Booker is working well for you and your business! Thank you for using Booker! - The Booker Team

Love booker but wish it was faster

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has most things a business owner needs to keep track

Cons: It's slow at times

Overall: I love booker as a business owner but the receptionists have a issues with it often. Not fast enough, even when we have the fastest internet.

Vendor Response

by Booker on February 01, 2017

Thank you for your feedback Sevana. We're always working to improve Booker. If your receptionist needs any specific help, please ask her to contact support@booker.com. Thank you for choosing Booker! - The Booker Team

We thrive with Booker software!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For the past 4 years we have been using booker software and I can't say enough. I own a medi spa in Huntington, The Skin Clinic. My clients love the online features, I love all the reports and the dashboard helps me see where I need to improve . Booker Software helps me do the back office work so I can focus on running my business. Booker is user friendly and the customer service is outstanding.

Vendor Response

by Booker on February 01, 2017

Thank you so much this awesome feedback! We love hearing that Booker helps you run your business more efficiently so you can focus on serving customers. Sounds like you're getting the most out of Booker and we're thrilled. You rock! - The Booker Team

Great value

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Versatility

Cons: Customerservice

Overall: I have been using booker for about 6 years and overall it has been a great experience. It offers great management tools for scheduling as well as accounting. Customer support is sometimes hard to reach but they do updates on a regular basis to improve the service.

Vendor Response

by Booker on February 01, 2017

Thank you for your feedback and for using Booker. We're always working to improve our software and won't stop! Thank you for using Booker! - The Booker Team

Booker review

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: clear information provided for clients

Cons: auto population issues and website crashing

Overall: I use booker at milk + honey spa, i am a concierge. My biggest issue with booker is the auto population function. It always changes the box in which i try to input information and it makes the functions of booker more complicated than it has to be. would be great if it would do this.

Recommendations to other buyers: nope i think i have mentioned all my issues i have with booker

Vendor Response

by Booker on February 01, 2017

Thank you for your feedback Lydia and for using Booker. We'll share your feedback with our team and please reach out to support@booker.com if you need specific help. Thank you so much for using Booker! - The Booker Team

You've heard this from us before.....

Jan 24, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The information it allows us to capture on a client.

Cons: Just too clunky. If I'm one letter off a client's name on which I'm searching, nothing comes up. No suggestions.

Overall: Rebooking a service takes 4 - 6 clicks. Too long. One and Done needed.
I used to be able to call in and get an expert or chat room. Now I get a response that tells me how long I have to wait until a 'live' person gets back to me.

Vendor Response

by Booker on February 01, 2017

Hi Jane, Thank you for your feedback, and for using Booker. We'll reach out again and work with you to make your experience better. In the meantime, please reach out to support@booker.com if you have any specific questions. Thank you for using Booker! - The Booker Team

Helpful for clients

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Love being able to access with apps or online. Allows us to book rooms, so we don't double book, which used to be an issue with our previous system. It also provides a space to write notes and has a good waiting list option.

Cons: Sometimes there are issues with notification to clients. It seems like it gets addressed, but there seem to be frequent "bugs" being worked out. When it works, it is great though

Overall: Booker has been great and has improved our overall "no shows" decreasing. Booker allows clients to be notified, through email or text, about their appointments. This is very efficient and freed up a lot of time for our receptionist, who no longer makes reminder calls. I love being able to access Booker on any phone / tablet/ ipad/ computer. It is easy to use and keeps our business running more smoothly.

Vendor Response

by Booker on February 01, 2017

Thank you for using Booker Danette. We love to hear about our customers' successes. We're always working to improve the product so it run even more smoothly for you and your customers. Thank you for your feedback! - The Booker Team

Best booking software out there

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Cons: Some random lag and downtime. Customer Check-In and Check-Out process could be more initiative.

Overall: I done a very throughout research before finally made the decision to go with Booker. It's been an entire year since my company started using Booker. Our revenue has increase by 100% in one year, a large part has to do with Booker. The online gift card purchase is also a breeze. I'm pleased to announce in 2016 my company has sold over $10,000 in Gift Cards! That is 10 times from the prior year!

Recommendations to other buyers: Keep on renovating and improving! I have been contacted by Mind and Body countless times. It seems they are slowly catching up. Last year you guys were miles ahead of them, keep it up.

Vendor Response

by Booker on February 01, 2017

This is excellent feedback Will. We're so happy to hear how you've grown your business using Booker! Awesome! We'll keep improving the product and appreciate any suggestions you have! Thank you for using Booker. You rock! - The Booker Team

Booker is excellent

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Booker is a great site to use. It is currently used for Spa services however we do deal with issues sometimes when the program will not work or can not check out a client for no reason. I feel that reaching out to customer service has done nothing for me whenever I email.

Vendor Response

by Booker on February 01, 2017

Thank you for your feedback. We're sorry that you've had some issues getting a response from support. Email support@booker.com if you ever need anything and we'll do our best to fix any issues. Thank you for using Booker! - The Booker Team

Med Spa Ease

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Format, ease of use, design

Cons: Occasional down times interrupt office flow, some reports are hard to find and/or figure out.

Overall: We tried multiple software and have found Booker to be the most efficient and easy to look at. Their customer service is always friendly and thorough.

Vendor Response

by Booker on February 01, 2017

We're thrilled to hear that you've had a great experience with Booker! Thank you for using Booker to run your business! - The Booker Team

Six-year user

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We did a lot of research when selecting Booker as our spa software back in 2010, and we're happy to say that we're still pleased with that choice! We love that it's web-based, and remains simple to use while offering a great deal of functionality.

Vendor Response

by Booker on February 01, 2017

Thank you for choosing and using Booker to run your business. We're thrilled to hear you feel good about your choice! You rock! - The Booker Team

Booker Review

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to schedule, people can book online

Cons: When you try to run a membership bulk report, it does not work. You have to manually charge each customer. I don't like that when you enter tips, it automatically enters a persons name in the amount section, and you have to delete it, and enter a number. I have contact Customer Service with no response on this.
I am beyond frustrated that Booker insists that a chip reader is the responsibility of the merchant, and the merchant is adamant it is Booker. Booker told me they would send me a free chip reader 6 months ago, and whenever I ask about it, they are "looking into it". Seriously, this can't be that hard.

Overall: I have used Booker for the past 6 years. I used to love it, but then they started taking away the reports that were so beneficial to businesses without a replacement report.
The chat feature use to be great, now there is no one to chat with, and if you send an email it is days before you get a response. It is frustrating that such a good program has so many flaws now. I had an issue with someone stealing all of my clients information by forging my name on a transfer of ownership, and Booker never even contacted me personally to verify if this was legit. It took 4 months and a lawyer to get this sorted out, because NO ONE would help me.

Recommendations to other buyers: Listen to your customers when they tell you something that isn't working, and respond to them.

Vendor Response

by Booker on January 31, 2017

Thank you for your feedback Ronica. We're sorry to hear that you're having issues. We'll reach out and if there's anything we can do to help before then, please contact support@booker.com. Thank you for being a loyal Booker user; hopefully we can work with you to get you the functionality you need. Thank you for using Booker! - The Booker Team

Grow your business with Booker

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use for staff and clients. Our clients love being able to book an appointment. Tracking inventory and back bar is simple. The setup is easy. Creating specials with the marketing tab is a bonus!

Cons: I wish the software allowed us to block specific clients from booking appointments.

Overall: Booker has allowed me to grow a 3 person massage therapy practice into a day spa offering massage therapy, facials, waxing, hair salon, nail salon, yoga, and so much more. I was also able to increase my retail sales. It's a snap to keep track of inventory, retail and back bar.

Recommendations to other buyers: Try it, you will love it!

Vendor Response

by Booker on January 31, 2017

What great feedback! We love to hear that our customers are able to grow their businesses using Booker. We'll take your suggestion on board. Thank you so much for using Booker. You rock! - The Booker Team

Most easygoing booking service

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Booker is the best booking service, it's very easy to use,
New employees can grasp on very quick. Booker gives you keys on the website so you're never confused, best booking site out there!

Vendor Response

by Booker on January 31, 2017

Thank you so much Emmy for using Booker! We appreciate your feedback and are so happy to hear that Booker is working for you and your business. Thank you! - The Booker Team

Excellent!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: none

Overall: I love how it's so easy to use either from your business phone or cell phone. Every informantion that you need from your customers, you are able to have at the tip of your fingers. The employees have easy eccess to the schedule and it saves them time to go back and forth to the front desk. Love how it sends a text message/e-mail to the clients to confirm their appointments. Love it! I recommend it to all!!

Recommendations to other buyers: try it!

Vendor Response

by Booker on January 31, 2017

Thank you so much for using Booker! We appreciate you and are so happy it's working well for you and your business. You rock! :) - The Booker Team

perfect and easy system

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: i always use booker is perfect system and easy to use. i can use from home from my phone if is necessary some tecnical maintainace is very easy to find a solution...

Vendor Response

by Booker on January 31, 2017

Thank you so much for using Booker Davide. We're so happy that it's working well for you and your business. Thank you! - The Booker Team

Complete Program

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Integration of scheduling, merchant services, marketing, reporting. Everything I need in one place to run the business. I don't have to import or export information to run reports or go through multiple programs to send out reminder texts, ring up a client to check out, and check hours worked by employees.

Cons: There are a few things that the system just doesn't do intelligently where I have to override certain scheduling rules (Example: if an appointment was scheduled in room 2 with one girl, and i want to change it to another girl, it will not automatically switch it to room one. It will just say it isn't available.) So I have to go through round-about ways to override it to get it done, but those are just nit-picking.

Overall: I love using Booker because it truly does everything I need it to. Not only is all your customer tracking in one place, I can easily override a schedule, track inventory, check my estheticians clock-in and out times, but all the merchant services and marketing with Frederick is also build in to make it a complete system. If I ever have a question, there are so many way to easily get it answered. Usually if I'm wondering, someone else has been too- so I can find it in the community boards, but if its truly technical, the chat is a quick and convenient way that I can still answer the phone as it rings, because the help line isn't tying up the phones or my hands. Frederick tracks emails, so if a client says they never got a reminder, I can double check that the system did indeed send one and with texts working better, more clients are loving the frequent reminders. Having the app option allows me to track the schedule from home also. Truly, I've looked at other software programs, but they just can't stand up to what Booker is able to do. Booker is just faster, easier, sleeker, and more intelligent.

Recommendations to other buyers: Use Frederick. Since implementing it, we have had SO many clients tell us they LOVE the text reminders because these days we all get 8 million emails and they just get buried. Texts catch our attention and because its automated, you don't waste man hours sending them out.

Vendor Response

by Booker on January 31, 2017

Thank you for your detailed feedback Lindsey. We appreciate it and are so happy that Booker is working well for you and your business. You rock! Thank you for using Booker! - The Booker Team

Decent but not great

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Cons: Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

Overall: I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.

Recommendations to other buyers: Like all, it has its pros & cons. There are definitely better ones and worse ones out there.

Vendor Response

by Booker on January 31, 2017

Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to support@booker.com if we can help! Thank you so much for using Booker! - The Booker Team

This program is top notch

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User-friendly easy to use

Cons: Not being able to see all my appointments on my calendar without having to click each day.

Overall: We have used several software systems prior to being introduced to Booker. Hands down the best, most efficient, organized and user-friendly program out there. I would never switch and I'm very happy to say it's improved our organization and helped grow our business. My clients love the easy to use online booking system. All positive no negatives. I can even view and book from my phone which is an awesome feature as well. If your thinking about trying it, think no more. You will be happy you did. Thanks, Booker.

Recommendations to other buyers: Just the viewing of the calendar and also if they could add a four six and eight weeks booking out button since this is super common for this industry and get rid of next day etc.

Vendor Response

by Booker on January 31, 2017

Thank you so much for this wonderful feedback. We're so happy that Booker is working so well for you and your business! Thank you for using Booker! - The Booker Team

I love booker!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Booker is by far the easiest online booking I've ever used! I've tried other platforms and I find the process too difficult. Booker makes it simple!

Vendor Response

by Booker on January 31, 2017

Thank you so much for your feedback Jennifer. We're so glad that Booker is working well for you and your customers. You rock! - The Booker Team

Booker for a Massage practice

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reminders and organization of multiple therapists

Cons: Issues with notifications, payments and codes

Overall: So overall I enjoy Booker and customer support however everything needs its tweaks. I do not like that you have to use their merchant provider and can't negotiate fees much, also lately people are able to book online with a credit card that we later on find out is declined..usually when they're a no show and our hands are tied. Customer service used to be great, now it's good and I don't always end with a resolution. Sometimes setting up codes for discounts is confusing and certain reports. On the positive side it works great for scheduling especially once you know the little tweaks in the system and it's great that it sends out emails for confirmation and reminders to the staff and guests. However, lately my staff isn't getting all notifications. This can be very problematic, I'm rebooking clients for free and not receiving payments on no shows due to the system only lately. If this were fixed I'd go back to loving the product.

Vendor Response

by Booker on January 31, 2017

Thank you for your feedback Jamie. We'd love to chat with you about the issues you're describing so we can improve your experience using Booker. We'll reach out and please contact support@booker.com if you need anything. Thank you for using Booker! - The Booker Team

I don't know how I could run my business without it!

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using SpaBooker for that last 5 years. I love the automated features that help my business run 24/7 by providing online booking and online gift-certificate sales. I am at about 60% online bookings versus 40% by phone reservations. I have a small boutique style spa and I am working owner. It is nice to dedicate my time to my clients and not interrupted by the phone orders and reservations. I also have the appointment confirmations automated, so this also saves us time and minimizes "no shows". There are so many features that have made my business more efficient and I do not know how I could run my business without it!

Vendor Response

by Booker on January 31, 2017

What wonderful feedback Silvia. Thank you for using Booker. We're so happy to hear that it's working well for you and your customers. Thank you for using Booker! - The Booker Team

Excellent System!

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use

Cons: Nothing

Overall: Booker is really easy to use and navigate through. Although everything is self explanatory, you don't need to worry if you ever run into an error because Booker has excellent 24/7 customer support line. Ive had to call them a few times and they have always been friendly and excellent in helping resolve my issue.

Recommendations to other buyers: NA

Vendor Response

by Booker on January 31, 2017

Thank you for your excellent feedback Naila. We're so happy to hear that Booker is working well for your business and that support has been helpful. If you ever need anything, feel free to reach out anytime. Thank you so much for using Booker! - The Booker Team

overview of the product

Jan 24, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease to get around

Cons: glitches that it does not load

Overall: We found that there are quite some glitches in the system during the day when we have to use Booker. Hopefully this will get solved over time. We know that technology is not perfect. Overall we are very satisfied and will recommend it to anyone.

Recommendations to other buyers: no

Vendor Response

by Booker on January 31, 2017

Thank you for your feedback Annemarie. If there's anything we can do to help you, please reach out to support@booker.com. Thank you for using Booker! - The Booker Team

I love booker!!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Booker has brought my bus to a whole new professional level. I love and more importantly my clients are raving about it.i would recommend booker to anyone with a business.

Vendor Response

by Booker on January 31, 2017

Thank you for your feedback Valerie. We're so happy to hear that you're having a great experience using Booker. You rock! - The Booker Team

Overall frustrated

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Visual

Cons: Glitches, too many steps to do something, wastes a lot of time. Especially for the price, its one of the more expensives softwares and it apparently does NOT equal better.

Overall: The amount of glitches, lost guest notes, lost time and frustration makes us want to leave on almost a daily basis.

Recommendations to other buyers: They need to up their game or they're going to lose a lot of business this year.

Vendor Response

by Booker on January 31, 2017

We're sorry to hear that you're having issues using Booker. We'll reach out as well but if there's anything we can help with, please email support@booker.com. Thank you for your feedback. We hope we can discuss with you in greater detail. Thank you! - The Booker Team

Booker Review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of scheduling. It is simple to teach new people and services just pop up when you start typing them. I like that.

Cons: Sometimes the system can be a little bit slow. It is truly only difficult when there are lots of people waiting on you.

Overall: We love Booker here at our spa. I love the features we use for creating yoga classes and memberships as well. It's very easy to use in that aspect. Scheduling appointments is a breeze and checking customers out couldn't be easier.

I do wish there was a way to put notes onto gift card codes or under a customer's name so that if there is any confusion with an order or if someone gave their gift card to someone else, we could go back and see who they gave permission to use that gift card.

Another thing that would be a great feature to add to Booker is the use of storing a client intake form on a client's file in the system. If we were able to take a photo of a signed client consent form with all of their information on it and upload it to Booker as a PDF file, it would be truly magical. Paper piles up... we would love to go digital :)

Recommendations to other buyers: Anyone learning to use it, I would just say spend a little time looking around and trying things... you will learn it quickly. I love this system. With the exception of only a couple of things I wish Booker would have, it is a great system for a business. I would recommend it to anyone.

Vendor Response

by Booker on January 31, 2017

Thank you for your excellent feedback Emily. We're thrilled that using Booker is working so well for your business. You can use the Document Storage feature to save information on clients as you mentioned in your review. If you have questions, please contact support@booker.com. Thank you for using Booker! - The Booker Team

Booker review

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's so easy to use. Booker walks you through everything

Cons: The line that tells you what time it is moves way too fast. It's not bad but for a 1/2 a second can scare you.

Overall: Booker is really good. Makes it super easy to set up appointments. Has plenty of space to leave notes about clients.

Recommendations to other buyers: Booker is kinda slow. A lot of businesses use it so that can affect your business.

Vendor Response

by Booker on January 31, 2017

Thank you for your excellent feedback Amber. We appreciate your thoughts and that you're using Booker to run your business. If you have any issues at any time, please contact support@booker.com. Thank you! - The Booker Team

Convenient App

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Love using this mobile app to book appointments. Wish there was a confirmation option for clients to either confirm or cancel appointments via the text message reminders.

Vendor Response

by Booker on January 31, 2017

Thank you for your feedback Kishelle, and for the suggestion. If you have any questions about using Booker, please reach out to support@booker.com. Thank you! - The Booker Team

Perfect program!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use and no issues. Was able to check regular customers out on my phone when my computer was down.

Vendor Response

by Booker on January 30, 2017

Thank you so much for your feedback Maya. We're glad Booker is working so well for you! You rock! - The Booker Team

Dependable

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using booker for 7 years. Make busy and communicating with clients . easy . Payroll reports make my Luke easy too

Vendor Response

by Booker on January 30, 2017

Thank you for your excellent feedback Tiffany. We're so glad Booker is working for you! Thank you for using Booker to run and grow your business! - The Booker Team

Booker Review

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it is available to book appointments on and that you have an app for your phone that can be used as well

Cons: the amount of times it goes down or freezes up

Overall: The biggest issue is when the system goes down!!! And how frequently it goes down! It always seems to happen when it is busy and can be VERY frustrating because you have customers looking to take care of business and you simply can't do a thing

Vendor Response

by Booker on January 30, 2017

Thank you for your feedback Traci. Sorry to hear you're having issues. We'll reach out and of course you can always reach help at support@booker.com. Thank you for using Booker! - The Booker Team

Revolutionary

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functions and features

Cons: very few...price?

Overall: amazing app - wish this was available when I ran my on-site-massage service and had 7 members of staff!

Recommendations to other buyers: not yet

Vendor Response

by Booker on January 30, 2017

Thanks so much for your awesome feedback Marion. We're so glad that you're having a great experience using Booker. You rock! - The Booker Team

Pretty cut and dry

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Booker has a lot of capabilities, and for the most part it's pretty intuitive. Moving appointments is a little trickier than I think it should be, but that's really the only complaint I have. Customer service is very helpful in trouble shooting!

Vendor Response

by Booker on January 30, 2017

Thank you for your feedback Jennifer. We're so glad you're having a great experience using Booker and customer support has helped you troubleshoot. If you ever need anything, reach out to support@booker.com. Thank you! - The Booker Team

I love Booker

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service is awesome and always there to walk me through. There are so many features I do not use but can't wait ti implement them.

Vendor Response

by Booker on January 30, 2017

Thank you so much for your feedback Faith. We're so glad that Booker works so well for you! If you ever need support to implement features, get in touch with support@booker.com. Thank you! - The Booker Team

Look no where else

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Cons: So many features i need to investigate.

Overall: When I was on my journey for a online booking system for my hair salon i tested and tried over 10 systems. What was super frustrating was most system didn't have close to all the features i was looking for. I needed ease of customer input, client history, inventory, finical reports , and a online booking feature and cloud/app that i could use from my phone. Look no future Booker offers all of this and more. After 3 years of being with Booker i have been approached by several newer companies who even offer a free 1 year subscription BUT lack all the features i need. Booker saved my life!

Vendor Response

by Booker on January 30, 2017

Thank you for your awesome feedback Lindsay. We're so glad that you're having a great experience using Booker! We appreciate your loyalty. If you ever need anything, or have ideas for new features, get in touch with support@booker.com. You rock! - The Booker Team

Booker makes my business standout

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The fact that it's online based

Cons: I can't complain

Overall: I own a salon and everyday I hear a client say "I love your online booking" or "you guys are one of the most technologically up to date salons". Booker and Fredrick help us keep track of our financial goals and progress. They also make it easy to market to existing clients and help acquire new ones. With booker you get 10x more than what you pay for. Thier customer service is excellent and thier platform is extremly user friendly even if you're not tech. Savy. I won't forget to mention that in my past two years with booker, they have implemented every idea we pitched to them which tells us they're goal is to offer the best software.

Recommendations to other buyers: Everything I ever wanted threw out the past 2 years now exists

Vendor Response

by Booker on January 30, 2017

Thank you so much for your awesome feedback Shay! We're so glad that you are happy with Booker + Frederick. Keep those great suggestions coming! We love hearing from our customers. Thank you! - The Booker Team

Booker/Clover User

Jan 24, 2017
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The reports

Cons: You do not get a lot for your money

Overall: I use the clover/booker. It n eds to be on the same platform as regular booker. I hate it but I just don't feel like starting over

Recommendations to other buyers: No

Vendor Response

by Booker on January 30, 2017

Thank you for your feedback Ayesha. We're sorry to hear that you've had some issues. We'd love to help you work through them. We'll reach out or you can contact support@booker.com. Thank you! - The Booker Team

Just Great!!

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Feature packed

Cons: Slow to get around, add services or anything else for that matter from too many screens.

Overall: Booker is the best out there. If only for one thing... wish you could check out a sale straight from the calendar page. Would be faster

Recommendations to other buyers: Get it though. Worth the money!!

Vendor Response

by Booker on January 27, 2017

Thanks for your feedback Abel. We'll share your suggestion with our team. So glad you're having a great experience using Booker. Thank you! - The Booker Team

Great but needs improvement

Jan 24, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: That it isn't a program, so sometimes it runs slow

Overall: Booker is a great service that has a lot to offer our small business. However, there are plenty of features and functions that need improvement. I wish Booker had a "suggestion" section that they actually look at.

Recommendations to other buyers: Please constantly update with new functions, and read customer feedback

Vendor Response

by Booker on January 30, 2017

Thank you so much for your feedback Alexa. We would love to hear your suggestions regarding possible improvements for Booker. We get lots of great ideas from our customers. We'll reach out! Also, thank you for taking the time to review Booker. We're happy to hear that it's working for you! - The Booker Team

Great Product

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If I can't find what I am looking for with online support, their Customer Service Reps are always so friendly and helpful!

Vendor Response

by Booker on January 27, 2017

Thank you Maureen for your feedback and for using Booker! If you ever need information from support, you can also email them at support@booker.com. Thank you so much! - The Booker Team

Long time customer

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our business has been using Booker for a long time, we've grown our business tremendously with them, from the online booking, a slew of reports and automated emails and text messaging, it made the flow and functionality of our business elevate to the next level.

Vendor Response

by Booker on January 27, 2017

Thank you for your feedback Derek. We're honored that you've chosen Booker to run and grow your business. You rock! Thank you, - The Booker Team

8 years and counting

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of access from anywhere, availability of online booking

Cons: Online booking is clunky (hard to just say when is Niki available this week). Booking needs more robust features (only allow certain services at certain times)

Overall: I've been using booker for 7 years in my business after a year using it elsewhere and it's grown with me and my business from a single service provider to 20 employees with 2 locations. It's pretty great. Always adding new features. Phone customer service is *usually* on point, but chat sucks and going through the online search of issues never reveals the answer I need. My employees love having access to their schedules from anywhere. We love all the ways it helps us remain paper free - we can enter digital intake forms and notes, and send e-receipts. And they're always trying new things to help us market better and retain customers.

Vendor Response

by Booker on January 27, 2017

Thank you for your feedback Zalla. Sounds like you've built a wonderful successful business. We're honored that you've chosen to run and grow your business with Booker. Thank you! - The Booker Team

It's so easy

Jan 24, 2017
5/5