User Reviews
PowerVista RollCall by PowerVista Software
USER REVIEWS - All reviews
Purchased Date: August 01, 2004
Registrar, University of Northern Virginia-Prague
December 05, 2011
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Pros
1) user-friendly interface
2) easy to use even for an inexperienced user
3) all basic features that a school/university needs to keep the records, grades, etc.
4) a detailed manual
5) customer support is one of the best things that come with this program: very helpful and ready to assist at any time
Cons
1) we would like to have the option to generate the transcripts in doc format as well
Overall
From the very first day I started to work in a position of the Registrar, I had to acquaint myself with RollCall software. I was really surprised that my training took just 30 minutes, so easy and friendly the program was and still is. Having compared RollCall with some other similar products, I would definitely recommend it as the best among them all. I am glad that our University keeps using RollCall. Mrs. Vongries is always very helpful. From time to time I can be stuck with some minor issues, but she is always there to help me out. I recommend this program without any hesitation!
Purchased Date: July 01, 2010
Admin. Assistant to the Associate Dean, Lincoln College - Normal IL
December 13, 2010
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Pros
Easy to use interface with intuitive controls and functions. Flexibility to customize the wide range of features for specific application or special reporting needs. Our college is only using a fraction of this software's capabilities, but RollCall's designers have made it function just as well for limited use as with extensive use, leaving room to grow as our program grows. Software support has been attentive and effective.
Cons
I would love to attend a week-long seminar on using RollCall to its fullest extent. I want to learn more and become an expert on this excellent tool! As far as I am aware, there are no classes available for users short of the online tutorials, which can be very generic and not address specific issues. Thank goodness for courteous and helpful support people!
Overall
I have been using RollCall for three months. I am new to higher education administration and to RollCall. But thus far, this tool promises to make my job and development much, much easier. I'll post another review later on when I have more experience.
Purchased Date: February 01, 2009
Office Manager, Graduate School of Banking at Colorado
August 26, 2010
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Pros
We are a small, non-traditional school and this product has worked very well for us. We have implemented most of the standard features and modified features as needed. The support of this product is outstanding!! I have always received prompt answers to my questions and excellent suppport from the programmers. I would defintely recommend this product.
Cons
As I mentioned, we are a non-traditional school, so we had to make some modifications to make this product work for us. They were not difficulty changes and the customer service was great throughout the process.
Overall
I would recommendation this product. I was hesitant to purchase new software, the the customer support made the process much easier than anticipated!
Purchased Date: September 01, 2008
Programs Coordinator, French River Education Center
March 10, 2010
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Pros
This is an easily manipulative program once you get familiar with it. But the best part of my whole experience with the program is the technical support. Lynne Vongries has walked me through every process I need to know, and she has tailored all aspects to my needs. She goes above and beyond helping me whenever I call and puts me at total ease.
She is always available and very, very pleasant.
Lynne is one smart cookie.
Cons
There are no cons - if there were any cons, Lynne has shut them off for me!!
Overall
Very, very pleased.
Purchased Date: June 01, 2009
President, PDI
February 02, 2010
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Pros
We have been using Roll Call for six months now and I am very pleased. We have been able to automate many tasks that took an employee about 2 hours per day. Now, it takes 15 minutes! We were able to work with Roll Call programmers to customize some critical features. How many companies are eager to work with you so their software can be specific to your own business? At a time when customer service is lacking in almost every vendor/business I work with, I am always grateful for the excellent service and assistance I receive from Roll Call.
Cons
None at this time.
Overall
HIGHLY recommended!!!
Purchased Date: N/A
Office Manager, Potomac Massage Training Institute
December 28, 2009
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Pros
One of the greatest pros of RollCall is the support and service. The product itself is great as well. It has a richness of features and abilities that help our company keep and track classes, students, clients, and therapists.
Cons
There are so many features available it sometimes becomes a bit confusing, and the interface isn't the most intuitive to use. However, support is always quick, efficient and readily available.
Overall
If you feel this product might work for you, it will. I am very happy PMTI is making the transition to PowerVista RollCall, it has been nothing but a positive experience for us so far. I highly recommend it for the richness of features and the fantastic customer support.
Purchased Date: September 01, 2007
Academic Director, IEEC
June 30, 2009
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Pros
-We??ve replaced all our excel worksheets and paperwork with this software. It is capable of maintaining an updated database for students, instructors, classes and programs.
-Additionally, one of the best features is the contacts database, which, in our case, is used as a CRM to follow up on potential customers. Very useful, it hast replaced the use of outlook and calendars.
-The information from reports can be used for marketing research. We also export all the data to excel sheets to do additional filtering we can??t manage with RC yet.
-Great customer support, available through email and skype.
-Customer support is always finding alternative ways to solve issues, and helping along the way.
-Easy to install, constant updating and improving.
-Even without customization, we could adapt our processes to the software and make good use of most of its features.
-Very good price-value ratio.
Cons
-The manuals were not too user-friendly and it took some time to learn how to use the software. We are currently developing our own manuals based on our own processes. But once learned, it is very easy to use.
-Because of the different uses made by different customers, some of the updates made to the software create problems for us. But customer support works on them and gets them fixed almost immediately.
-We??ve had some problems with emailing from the software. But we are working on them.
-The designing of new reports has been hard, we have not managed it yet, except for a couple of basics. We will be working on that next.
Overall
RollCall is the best investment we have made in technology in the last few years. It can improve the quality of your database significantly by concentrating all the information here. It can improve your customer service because, having all the information easily available and current, you can answer questions and solve issues with your students and instructors very quickly. It can add to your marketing effort because you can use it as a "CRM" and can follow up on all leads, never missing anything.
Purchased Date: July 01, 2008
Registrar/Bursar, California School of Law
September 17, 2008
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Pros
Fairly intuitive, even for one new to the registrar processes
Support always available and response is immediate
Simple and straight forward to use, but with all the features I need
Suggestions/requests/improvements are always welcome and acted on
Registration is a snap!!!
Cons
none found
Overall
Customer support is so important, and this is the best I've ever worked with - and that is saying A LOT. Response is phenominal, fixes are immediate, and they are responsive to requests for different features, which they implement quickly. As I learn the position and what I need, I make a request and it's made available to me if at all possible. My first registration was quick and painless, and I just ran my first report cards - a couple of button clicks and I just sat back and let them print!
Thanks Lynne and PowerVista RollCall for all you do.
