User Reviews
River Cities by River Cities Software
USER REVIEWS - Sorted by Date
Purchased Date: October 01, 2005
Office Administrator, Brooks Technology Management, Inc.
May 13, 2010
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Pros
Extensive amounts of information and reports are available at our fingertips. The reports and analysis that are available are wonderful. This software is so convenient that it has allowed me to take on additional responsibilities at our company that I would not have had time for otherwise. This is the perfect software for our business.
Cons
None come to mind, other than the fact that we could get even more from the software if WE took the time to utililze ALL of the features available - but this is a reflection on us, not the software!
Overall
Highly recommended. Software and support are absolutely the best!
Purchased Date: August 01, 2008
President, PTS Office Automation, Inc
May 12, 2010
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Pros
The software is easy to use. Writtem in SQL, the staff at River Cties has quickly implemented any custom changes that we have requested. The flexible service module allows us to bill multiple types of service contracts which gives us a competitive advantage. Very competitive pricing for a quality program and excellent customer support from the staff.
Cons
Because the system can do so much, the directions for setup and installation could have been easier. When we installed the program, a lot of the help screens were not active or complete. Since then this issue has been resolved and the help screens are easy to use and make training new employees easy.
Overall
I used River Cities for 3 years than switched to another industry leading software program. I did this under the recommendation of a consultant. Well after 3 years of using the other program, the consultant was fired and I went back to using River Cities. It was the best thing I did. I never should have switched. This mistake cost me over $45,000 in software, support and other fees.
For our industry, River Cities is by far the best software for the money..
Purchased Date: January 01, 2009
Operations Manager / Sales Administration, Southeast Business Systems
May 07, 2010
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Pros
Highly detailed views of data, very good analysis tools, direct access to any information we require. Extremely acessible for new users or for those with a slow learning curve.
Cons
For all the components my company uses I really find no faults, except our lack of full utility of the program, which I hope to correct in time.
Overall
I would offer a very high recommendation for RCS -- the complete suite offers every thing we require and everything we wanted. Our company has a 25+ year relationship with RCS, and before we took on the latest version, we investigated several viable competitors, but in the end, RCS was the best solution for us.
Purchased Date: February 01, 2006
President, Hartford Toner
May 06, 2010
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Pros
I can monitor every aspect of my daily operations. I know immediately if a certain product is profitable and can respond quickly if it isn't. Allows me to see what is going on in the office and on the road by looking in a few areas. I always know which vendor gives me the best pricing on different products immediatly. I can set-up special pricing for my customers with ease. Service history is available in a matter of seconds, with my old software it took hours to get info. Purchase history for a customer takes seconds to get which allows my office to provide accurate information quickly to the customer. The forms produced such as pick tickets, invoices and work orders look very professional.
Cons
I can't think of any. It meets all my needs. If I need an enhancement to the software the support area is very responsive.
Overall
Excellent software. It allows me to get answers for Customers or my Sales Manager in seconds. My office flows much better and I was able to eliminate one of my customer service positions. I highly recommend River Cities.