User Reviews
ServiceSidekick by ServiceSidekick
USER REVIEWS - All reviews
Purchased Date: March 01, 2010
Division Manager, Marathon Electric
February 01, 2012
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Pros
The ability to view my schedule on my Android phone was the primary reason that I chose Service Sidekick almost two years ago. I'm so glad that I did! Our previous scheduling information could only be accessed while out in the field if the secretary was still at the office or by remote log-in once I got to a computer. With Service Sidekick I am able to pull up my schedule while eating lunch, enter a new job that might have just been called in, then hit the notify tech option. This will send either an email or text to my electrician who can then punch it into his GPS and head that way with a descriptive read out of what he has been tasked to do and all of the customer's pertinent information. The integration with Quickbooks Online works quite well with transferring customer info through a simple sync button. This saves a ton of time when entering a service call.
Cons
The only real negative that i have to offer is that when scheduling work for a contractor that will be at an address that is not their home office. Their office address always appears on the printed work order and it can and has caused confusion. Meaning that my guys have shown up at the contractors personal home, embarrassing. There might be a way to simplify it for recurring business partners that work in other places like a remodeling General contractor. Also, with so many features, i feel like i am only skimming the surface of what Service Sidekick is capable of. My New Years resolution is to learn to use it even more effectively.
Overall
I have already shared my positive feeling regarding Service Sidekick with several fellow electricians. All of us have the common need to be able to access our schedule while out working or estimating projects. I feel like i have a much better grasp on my schedule than ever before. I can access the calender in the morning at my desk. Then on my Android or ipad while I'm in my truck or elsewhere.
> Vendor Responses
02/01/2012 by ServiceSidekick
Purchased Date: March 01, 2010
Vice President, Beck's Plumbing, Inc.
December 19, 2011
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Pros
It is web based. Therefore I can review the schedule and look at previous jobs without being on the office. Texting jobs to techs ensures they have the correct information.
Cons
Not all changes in SS changes in QB.
Overall
Great product. Support is wonderful!
Purchased Date: September 01, 2009
Owner, Brilliant Services, LLC
December 19, 2011
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Pros
Super easy to understand and get set up. We were up and running in only 1 day. There's very little training that new users need to use SK.
Extremely flexible - I've been able to easily customize the product to show the things we like to see and to run the way we want it.
Reports - the capabilities of the reports are amazing. You can build just about any report you can imagine.
Price - I get excellent value for the price I pay. Other solutions are thousands and thousands of dollars with little to no support. But SK has flexible pricing so you pay for who you're scheduling.
Support - the support is terrific. You almost always get a live person if you have to call. The help database is a good place to look before calling.
Suggestions - Sidekick is way ahead of the curve when it comes to allowing, considering and implementing customer feedback. I've been very impressed with the ability to provide a suggestion and that I've seen many implemented.
Cons
Old data - can be hard to get rid of. I'd like to see a feature where if a user inactivates a custom field, all data in that field on job and customer records can be erased.
Text fields - have a limited number of characters so your jobs and client info have to be concise. You can't write a book for a job order.
Some features don't quite work the way you would expect (timecards) - they don't actually integrate to QB, so it's kind of a teaser and we spent a fair amount of time trying to use the time tracker only to have to go to another solution.
Overall
I probably recommend Sidekick to someone once a week. I've shopped and used other solutions and Sidekick blows them away in performance, features, price, support - across the board. I even recommend it to people who don't need to track resources because it's so flexible, you can use it as a CRM.
Overall, 5 out of 5 stars.
Purchased Date: July 01, 2009
President, Computer Community Hospital
December 16, 2011
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Pros
Service SideKick has added hours to my life per day.The fact that I can do everything Scheduling ,Calendar, Invoicing, Estimates, and Payments from my Ipad or Iphone completes my day. No more going back to the office to write the invoice or send to client. All you need is an internet connection...
I can do it all at the client and GET PAID!
Cons
I would like some further customization...which I understand is coming.
Overall
I would recommend Service SideKick to any business looking for a cost effective way to manage the flow of their paperwork
and to always have the information they need at their fingertips! Service Sideick is the way to go!
Purchased Date: January 01, 2009
Owner, Daffy Ducts, LLC
December 13, 2011
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Pros
I have been using SSK for several years now and it has had a tremendous positive impact on my business. It was very easy to implement and customize and I have new employees adopting use within a day. We use SSK for scheduling which has a great drag and drop feature for rescheduled jobs. We also pretty much do all of our billing and payments directly through SSK and sync with QuickBooks. It is a great time saver from the time we answer the phone to the time the job is complete and payment is made. To top it off the support is great. I have had very few issues but when they have arisen they were handled promptly and with care. My business without it is tantamount to not having a cell phone in these days and times.
Cons
I would like to see more CRM features.
Overall
I highly recommend SSK to anyone that utilizes field staff in the service industry. In fact I am sure there could be additional applications such as in salons or spas scheduling beauticians or technicians. Overall win for the user.
