User Reviews
ServMan by Cube Six
USER REVIEWS - All reviews
Purchased Date: N/A
Operations Manager, Under/Comm, Inc.
August 02, 2011
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Pros
ServMan represents a fully integrated product that allows us to link all aspects of managing our business. General Accounting, Scheduling, Work Orders, Purchasing, Inventory, Customer Data Base, Quotes, Payroll, and Sales all link together to give us total control of, and instant access to, the information needed to make the hundreds of daily decisions required in the management of any business. I do not believe that Under/Comm, Inc. would be the successfull company we are today without the use of ServMan. ServMan has allowed us to quickly identify and follow trends. In an industry where weeks can make huge differences in technology, ServMan has helped put us on the leading edge of our industry and ahead of our competitors.
Cons
To date, we haven't found any. ServMan fits us perfectly.
Overall
Having been through several other programs before lucking into ServMan, I can tell you that you've found what you're looking for. Save yourself some money and trouble. . .start here first. You'll never look back.
Purchased Date: February 01, 2004
Vice President, Operations, Moon Associates Inc
June 03, 2011
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Pros
*Very easy system to implement into an organization.
*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers.
*Great scheduling boards and capabilities for Service related fields.
Cons
* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports.
*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.
Overall
ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan.
ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role.
Customer service and resolution timeframe have been excellent.
Purchased Date: June 01, 2002
President, Trinity Mechanical Systems, Inc.
June 03, 2011
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Pros
Tracks all business activity from call reception to payment receipt with complete service history records.
Cons
Customizations require IT knowledge or Servman customer service involvement at cost.
Overall
Highly recommend.
Purchased Date: September 01, 2005
President, Robin Aire Heating & Cooling Inc.
May 27, 2011
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Pros
-easy to understand program functions
-nice ap and ar features
-schedule board is easy to follow
Cons
-dated program
-no web interface
-poor mobile interface
Overall
I would recommend the to a friend
Purchased Date: January 01, 2008
FLU FINANCE SUPERVISOR, MVNA
May 27, 2011
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Pros
One of the best things that our organization enjoys is the ability to customize the software. The specialized nature of our business gave CubeSix the opportunity to show us the real power of the ServMan product and we are very pleased with the results.
The support is second to none. There is nothing like being able to get a live person on the phone when you are having an issue. Most problems are usualy resolved in one phone call.
Cons
There are no cons that I would comment on.
Overall
I would recommend ServMan to anyone who has a need for customizable software that just WORKS!
The staff at ServMan are fantastic to work with. As a customer I get the feeling that no matter how complicated the problem, CubeSix will find a solution.
Purchased Date: August 01, 2005
Computer analyst/accounting assistant, Ecomm
May 27, 2011
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Pros
We like the fact that we can add our own features, create our own reports, etc. We appreciate the strong accounting functions and the easy audit trail. Overall, I think it is a strong software package. Servman Mobile has been a valuable tool for our technicians.
Cons
Some of the support technicians are excellent while others seem less than enthusiastic and less knowledgeable of the basic product. At times the system seems to bog down (run slow) when we have a lot of users running reports, creating work tickets, moving inventory, invoicing, etc.
Overall
Overall I would recommend the product to others.
Purchased Date: January 01, 2005
President, Germ Squad
May 26, 2011
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Pros
Absolutely have been happy with the service and software from Servman ! I have never heard the words "No we cant do that!" They have always performed above and beyond my expectations in the way they support the software and work with me to deliver outstanding service to my clients. Thanks !!
Cons
I can not think of a time when the service and support was not awesome!
Overall
I would recommend Servman to anyone wanting to have a top rated company help you achieve your service software needs.You can count on them to be there whenever you need them!
Purchased Date: January 01, 2009
president, Marin H2O
May 26, 2011
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Pros
Love the schedualing, inventory and up to date financial reports.
Cons
Would like to see some type of spell check in the notes fields.
Would like to see the accounting a little more intuitive.
The mapping software interface with mapoint needs some attention the optimization charachteristics are week.
Overall
I recomend the system highly and will be implimenting it into other business transactions.
Purchased Date: May 01, 2003
President, FireProTec Fire and Safety
May 26, 2011
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Pros
Has meet our needs as we have grown. Their pricing is fair and we like the fact that it is pay to play rather then a lot of upfront expense and re-purchase for upgrades. The product is fairly adaptable and easy to customize to meet individual needs. Great product for field service and scheduling. Good people to deal with. Very accessible and understanding.
Cons
Could do a better job of keeping users informed of improvements and new functionality. Sometimes a bit slow on project completion when they are busy due to what appears to be staffing limits. General support is very good and responsive.
Overall
A great product, great people. Certainly a very good choice for small to medium size service businesses.
Purchased Date: June 01, 2006
TX Office Manager, Aqua Pro CWS / Mark VII Equipment
May 26, 2011
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Pros
Pulling reports is fast and easy I have numbers within minutes. Easy to use
Cons
I wish I was upgrade to the newer version it may help on some of the reports that I have to pull a few different reports to get a number I need
Overall
Its a great system and I am trying to get the entire Mark VII company to convert to this.
Purchased Date: January 01, 1999
CTO, Air Group, LLC.
May 26, 2011
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Pros
Ability to customize
Features and modules always growing
Support
Stability
Cons
None worth mentioning
Overall
We have been using Servman since 1999. Whenever there is a new procedure or business process I need to implement, Servman stands ready to add the customization immediately. I was told in the beginning that if I could write what I wanted on paper, it could be done and I thought "No way, they are just trying to make the sale". I was wrong! The Servman Mobile Module alone has saved us an enormous amount of money as we are virtually paperless. Our annual sales have grown from $3 million in 1999 to over $30 million today and we owe a portion of that growth to Servman. I am proud to be a Servman client.
Purchased Date: February 01, 2009
Controller, Andy Rodenhiser Plumbing & Heating, Inc.
May 26, 2011
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Pros
Customer service is outstanding. Software is very user friendly and logical. I love the flexibility. Great integration between scheduling/dispatch and accounting.
Cons
I wish I knew Crystal Reporting because I would be able to do a little more on my own instead of relying on ServMan so much.
Overall
I would definitely recommend this software to any service based business. Coupled with superior customer service - you can't go wrong.
Purchased Date: December 01, 2010
President, MacGregor Plumbing and Heating, Inc.
May 26, 2011
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Pros
System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities. PO integration to A/P very strong.
Cons
Lacking consistency between modules as far as cursor locations, requirements for immediate entry or having to grab the mouse, tab key, etc. Lot of little glitches still with things having to be checked vs. system default, ie, use/sales tax options. Flat rate book only prints in Landscape mode, not Portrait (created twice the size of book). Restocking features are smart, but very cumbersome & time consuming. Departmentalization is too extreme in G/L, could achieve some of the intention of G/L coding by utilizing Work Types better. Would like easier self-customization of screens, ie, Service Call-taking screens are too involved, too many, time consuming, missing pertienent information. There is very basic information that should be available already, without always being "quoted a price" to get it in there. There is still a ton to learn that we haven't even seen yet, still trying to smooth things out to have full confidence after 4 months.
Overall
Coming from two fully integrated accounting systems, ServMan does work well at this point, but could still use tweaks in many areas.
Purchased Date: July 01, 2010
Executive Vice President, HPC Foodservice / Proline Systems
May 26, 2011
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Pros
Servman has been a pleasure to work with. The initial installation was well planned and was a smooth transition. We have found customer service to be very responsive and helpful in getting any issues or questions taken care of quickly. It seems besides getting my issue solved I always come away with at least one way to better utilize the software. We recently had Matt Fisher from Servman on site to help us better utilize different parts of the software. Again, it was a well planned visit and everything was well documented for us to review once he was gone. I have also attended several of the webinars they put on and found them to be helpful .
Cons
We have had very few issues to speak of.
Overall
I would highly recommend the product.
