SM-Plus Service Management
by Single Source Systems
SM-Plus is a fully integrated business solution for companies that sell, service or install high-value technical or industrial products. SM-Plus streamlines operations for contact centers, mangement of resources, depot repair and schedlung and dispacth of service technicians. It helps the organization match the technician to the job, based on skill level, certification, proximity or preferred partner dispatch. Drag/drop scheduling increases user convenience and productivity.
- Accounting Integration
- Appointment Management
- Billing & Invoicing
- Call Center Management
- CRM Integration
- Custom User Interface
- Customer Account Management
- Customer Database
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Dispatch Integration
- Equipment Tracking
- Expense Tracking
- Industry Specific Configuration
- Inventory Management
- Job in Progress Tracking
- Legacy System Integration
- Location Service History
- Mobile Access
- Multi-Currency
- Multi-Language
- Multi-Site Support
- Payroll Integration
- Reporting
- Scheduling
- Service Call Management
- Service History
- Software Development Kit
- Work Order Management
Available on the following platforms: Windows
Support available: Regular Business Hours, Online/Self Service
About Single Source Systems
Year Founded: 1985
Location: Indiana - United States
Number of Customers: 500+ (companies)
Industries Served: Computer, Energy, Fire & Security, HVAC, Industrial & Commercial Equipment, Medical Device, Telecomm
