Who Uses This Software?

TextMagic is most preferred among small companies around the world who benefit from the high delivery and open rates of text messages.


Average Ratings

62 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/one-time
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • TextMagic
  • www.textmagic.com/
  • Founded 2001
  • United Kingdom

About This Software

TextMagic is an SMS company based in the UK, with over 14 years experience in helping businesses improve communications and mobile marketing through sending and receiving text messages online.


Features Checklist

  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

Product Reviews

Professional & reliable service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Whenever I have to liaise with Text magic, I always am treated individually and with respect, efficiency and professionalism. High ownership and very personable.

Pros: Easy to use

Cons: nothing

Great value means of communicating

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With so many customers using mobiles and not replying to email, texting is a useful means of us contacting our customers for reminders etc. Simple to use and easy to customise, plus it's great value.

Good first month use

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Honestly we just started to use the service so it's a bit too early to give a full judgment, however, we did use it to remind our customers of appointments with us and this did help increase a bit the punctuality of our appointments.

Cons: The fact that we cannot get a reply from SMSs sent from the ID we created (CarbOFF)

Works like a dream

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use and great value. Would definitely recommend this company, if you are looking for a straightforward texting servcie

Text Magic - bees knees

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use & so much easier to be able to type with a keyboard rather than tiny buttons on mobile phone. Useful to have the messages appear via emails too.

Simplicity and functionality meet to perfection

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The user interface of this system is incredibly simple and easy to use making any task a five minute job. Value for money seems ok but to be fair I haven┬┐t explored other options as I have found this service to ultimately be reliable and more than satisfactory would happily recommend to colleagues.

Pros: Simplicity and functionaity

Recommendations to other buyers: Use it!

best tool I have run into this year

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Once in a while you run into a tool that is amazingly effective and easy to use. We have found that many of our existing and potential clients will respond to a text message but not phone calls, email or letters. We have been nervous about sending texts from our cell phone for the usual reasons. This tool has been really effective and helpful in our day to day work

Excellent

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Never any issues with this service. Great remembers for my tourism bookings. I get texts to my phone when away from my desk so never miss a booking!

A hugely important cog for our business

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We build websites on a pay-on-performance basis, whereby instead of paying for a website to be built and then paying again for it to be optimised, our customers only pay for the new business enquiries we generate for them through the site we build them.

We charge per new business enquiry, so we wanted to find something where we could notify our customers (largely tradesmen) by text, providing caller details when they'd missed a call, or to send them notifications relating to their account.

TextMagic was the final piece in the jigsaw for us and our overall service is loved by our customers. Many complimenting us on 'our' missed call text service.

We started using TextMagic in 2010 and this has been one of the best and lowest maintenance relationships we have ever had. I'd go as far as to say our business wouldn't be the same without it.

Pros: Ease of use, seamless integration, personalisation

Cons: Nothing

Great service

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: we used this service as part of our appointment system
The API does everything we needed it to do

TextMagic is the easiest way to manage your SMS messages - one or thousand(s).

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have excellent experience with TextMagic service so far. It's very easy to use, both manually and as integrated part of our website. Price is reasonable and the support is always ready to help you. We strongly recommend them!

Great tool, wish I'd set it up ages ago!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This services works brilliantly for me. I run a dance school. I've set up 10 different lists (one for each of my classes) and I use it for any last minute changes or cancellations to classes, ie: inclement weather, problems with venues, etc. Thankfully I don't have to use it often, but it's invaluable as an emergency contact tool. Set up is easy - you can import excel spreadsheets if you have numbers already in an excel list. And, once set-up, I can send out dozens of texts which arrive within seconds. The only slight issue I had was that I really wanted to TALK to someone at TextMagic with regard to how it all works, and I had trouble actually getting hold of someone on the phone, but I did receive a very comprehensive email answering my queries.

Pros: Ease of use

Just paid and still waiting for credit to added to the account.

1/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: When you purchase credit on a weekend, don't expect credit to be automatically added to your account. In this day an age - time matters, so what I set out to do today, sending text messages, TextMagic has failed to deliver on a tight turnaround time.

Pros: Good UI.

Cons: No automatic adding of credit after you pay by credit card.

Recommendations to other buyers: Think twice iPiP automatically adds credit.

Vendor Response

by TextMagic on September 12, 2016

Credit is always added automatically if everything is OK with the payment. This client was travelling and our fraud monitoring system sent his order for manual approval. Sometimes it takes longer to approve payments if the customer is new, especially during the weekends.

An Alternative to Texting

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I despise texting so much that I have had the feature removed from my cell. Unfortunately, I'm in the minority; many people prefer to receive a text over answering a call. TextMagic provides a perfect solution.

Pros: Easy to use, cost-effective and provides a character count.

Cons: No alert when you've run over character count. Contact listed by first name instead of last.

Great Service and Great Value

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Seemless. As the faxes stopped for the bookings you don't always have time to keep checking the websites to see if you have received a booking. Now I get a text letting me know a booking has been made. A quick check of the text and I can decide whether to attend to it imediately or it can wait for a short while. Brilliant.

Pros: Ease of use and usefulness.

Cons: Nothing.

Recommendations to other buyers: You won't relise how useful it is until you start using it and then you'll wonder what you did without it.

iPad texting when phone fails

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use this as an alternative to my phone as the latter can have difficulties maintaining service while my trusty iPad stays active. Very limited usage but it has been very good to date, thank you.

Pros: It works!

Cons: Unfortunately people don't know me from the very occasional random message I send, they only know my phone number.

Text Magic, a valuable tool

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have been using Text Magic sinc 2009 for urgent communication with our extended network of translators worldwide.

Pros: Reliability

Cons: It could be less expensive

Bookings made easy

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Even though we only have five guest rooms, it's great to receive a text to tell us about each booking. We often use these texts when we're updating our calendar, because we can see in an instant every booking that's been made, most recent first.

Pros: Simple and uncomplicated

Cons: Nothing

Easy texting system that does what it is supposed to

5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have found it very easy to use for sending texts automatically both from my website and from internal software

Quite good!

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Usefull Produkt

Easy to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had an account with other vendor and was a pain in the back to make it work. Text Magic is just fine, easy to use and "magic".
I swear that I am not receiving any gift for this review.

quick - simple - easy

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best I have used

Very useful Business APP

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We having been using TextMagic for over 10 years and would not want to be without it. Communicating with our technicians and also customers. Very easy to use. Highly recommended.

Excellent SMS service & API

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent service, easy to use API.

I particularly appreciate that the SMS credit you buy does not expire.

That's really good if you have peaks of usage with long intervals, you needn't worry about losing your credit inbetween campaigns!

Great work

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great work... I am very happy with service

I personally highly recommend TextMagic outstanding services.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Business Challenge
We wanted to notify our customers through push notifications of new content available on our site, as well as keeping them informed of the latest work we've done on their website or mobile app. The challenge was to make sure that our customers get notified right away of any updates or changes and the fastest way was to use SMS notifications.

How TextMagic Helped
We looked for the best SMS marketing service provider out there to send notifications to our users. TextMagic is one of the most affordable and reliable SMS marketing service provider. Their service has been very easy to setup and they've got top-notch support compared to other services we have used before.

The Results
By using SMS notifications powered by TextMagic we have been able to address updates to our users with little effort. Our users are very happy with SMS notifications, they do tell us that we look bigger and more professional after using text messages. We've also been able to save money using TextMagic services to notify our customers of quotes, due invoices sent to them, instead of asking our PAs to ring them.

Great

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: great service would reccomend to others

Great Texting System

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Text Magic was easy to set up, reasonably priced, and has saved us time and money when having to contact our volunteers at short notice to cancel a session.

Easy to use

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to get started to send text messages all over the world! Good pricing too!

Great Product/Great Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using TextMagic for over a year now and we love the simplicity of use, detailed reporting, and great price. I highly recommend TextMagic if you are texting small groups or individuals such as church, college, k-12 schools, etc. We increased our response rates by 10 times when we starting texting our students instead of using email.

Works really well

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love that I can use my computer keyboard and e-mail to send those annoying text message replies. So much faster and more enjoyable than prodding my phone for half an hour.

Excellent service - never miss a booking!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have nothing but praise for TextMagic. Extremely effective, cost efficient way of knowing exactly when a guest has made a booking.

Reliable service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Text Magic does all I need and has proved very reliable over the last 2 years. Good value too I think, having looked around at some other services.

Great Service, Easy to Use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great piece of software, easy to use and great customer service.

Simple and straightforward texting from a computer

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: An entirely satisfactory and useful program

Outstanding product

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Absolutely superb! Running a small business I appreciate a good product made better by simplicity of use. On the one occasion I needed to speak to someone they could not have been more helpful. I wholeheartedly & unreservedly recommend Text magic. Excellent value too!

Gets round fiddly smart phone 'keyboards'

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is great for the occasional text sender. My provider charges stupid amounts for texts, but it's not worth going into a contract since I use it so little. So I'm on a basic PAYG rate.

Another good thing - you can send texts using a smart phone when abroad, which I did last year from South Africa.

Excellent - so easy to use, very reasonable - perfect for our needs

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent happy with textmagic and have recommended it to others as being a superb way of sending text messages from our office.

easy straight forward

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Easy to use.
Custom templates for each user

TextMagic SMS Service

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Once I had got the hang of importing the numbers etc, the system worked perfectly and efficiently

Excellent - Couldn't manage without it now

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I work in serviced offices on main reception. We have over 100 offices rented out to different companies. Before TextMagic, I was running around delivering parcels that were coming in every half hour. Now I text the company and they come and collect! Its a lot easier on my legs. I also do a telephone answering service. All messages are texted through to my clients and it tells me when the message is accepted or not (as the case may be) which is brilliant. Can't live without TextMagic and its all done from the main computer. So easy. Thank you!

Efficient for my family using as major backup in China - Australia - S. Korea - Singapore

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Obviously am efficient business and family tool. I have used it whilst working in China - Australia - S. Korea - Singapore and many other countries. To date it has never let me down over a significant number of years

Whilst developed for PC I am aware it is also useable through the web but strongly believe that it should developed towards the android tablet market in the form of an app

Outstanding

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I rarely review. No time. But this is worth my time to review; TextMagic performs exactly as promised, and damn well at that.

Absolutely superb!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, cheap, versatile & effective. Can not praise it enough.

First steps with TestMagic

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have so far sent only a couple of test messages but it seems to work well enough. I was looking for a means to send SMS messages using all my fingers and to keep a record of the communications.

It is not clear to me, if I use the chat facility, how long the correspondence is retained so I will probably stick to email.

Sailing Club berth booking

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have a small marina of some 200 boats with another 40 or so on remote moorings in the harbour. We use the text service two way for members to book and release the moorings. It's very simple and we picked TextMagic because of the ease of use. The help service is very responsive and effective. Knowledgeable staff.

Excellent

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great Product . Scheduling is bonus. As texts can be sent in absence.

Simple, flexible, easy to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used TextMagic for a few days now and it works fine. Its control panel is straightforward, user friendly and easy to use. The few tests I've conducted have been successful. Based solely on this, I do recommend it.

To be honest, I live outside USA and one of the uses I had for a SMS enabled number was to be able to receive validation messages from services like PayPal or Google, but this doesn't work. If I had read the FAQ, I would have known better. Anyway, I stand by my recommendation.

So far so good.

4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: The web interface is easy to use and works great. I'm looking forward to a potential iOS app to use for chat in the near future though.

Great Software No Problems at all

3/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is a good system to have, it helps a lot when you need to text bunch of people at face pace, the only thing that I am not happy with, is a price which is 4 cents per text, I wish you would offer a better plan, such as unlimited texting for a monthly rate. Otherwise the system is very helpfull

Great!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Updates to keep up with what best for service!

Use at Place Of Business

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy been able to sent my clients texts. They respond faster than email and voice mail. The return is amazing. My clients love the fact that they can send a quick text back and get faster results. Everybody does not check voice mail and sometimes your emails can go to spam and you might lose a client. With TextMagic you are almost guarantee to get a response.

Text Magic is the masterpiece of text computer to phone.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love being able to confirm my appointments with my customers through text magic. It's quick and efficient.

Text Magic is great especially if you have a poor phone signal abnd its cheap as chips.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I,ve been using it for some years whenever I need to send a text from the office, its quicker than a phone, delivery info is easier to read and a quick check on text history is easy. Text Magic has many other options which i dont use, I use with a samll address book of people who I regularly text.

Overseas Use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use this product when I am travelling overseas as it avoids crippling roaming text charges.

Good and works well

4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: This sms system works well

Ideal tool for startups

5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It is a full service but very simple and easy to configure. It allowed metricsmine.com to carry out our notifications quickly, with an economic plan adjusted to our needs as a startup.

Easy to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After evaluation of several alternatives for our sms services we found that TextMagic offered us the simplest and cost effective solution.

Simple, intuitive and cost effect.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for an SMS provider who could cater for our SenderID as well as making our day to day running of appointments and reminders easier. We came across TextMagic and have never looked back!

We encountered a minor issue with a file upload recently and this was dealt with in less than 6 hours, the service and support is just as amazing as the product. Highly recommended!

Text alerts

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I use Text Magic for alerts on e-mail outages. Very easy to use and economical - and handy for any device. Only minor grief is it breaks messages up into pieces.

Textmagic is Magic!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I was first introduced to Textmagic, I could not believe how easy to use it was. I use it for Multiple and group messaging throughout the whole year. I would highly recommend it anyone who requires such a Service!!!

Very easy and quick to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Able to cover shifts efficiently, staff respond to texts very well. Easy system to manage.
Both BA's/deputy manager and manager use it regularly.
Have had no problems at all with this system.