Formstack

Formstack

4.5 / 5 13 reviews

Who Uses This Software?

Online form solution to streamlines processes for capturing & managing info. Businesses & teams of all types & sizes can easily create & use online forms to automate repetitive business processes.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Pricing Details
    https://www.formstack.com/pricing
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • Formstack
  • www.formstack.com
  • Founded 2006
  • United States

About This Software

Create surveys, event registrations, secure order forms, streamline internal processes for any dept. & more with no coding skills necessary. Easy-to-use drag and drop form builder includes advanced optimization features to track where your customers are coming from, where they leave your forms & allows you to test your forms to increase conversion rates. Powerful integrations with 3rd party apps such Salesforce, Hubspot, PayPal, Google Checkout, MailChimp, and more! Free 14-day trial!


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Features Checklist

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Easy Custom Form Plug In

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very intuitive to use and we were up and running in a day. We set up our first form and were able to review it with our team and implement it the next day.

Overall: We truly haven't found any negatives with the software. It does exactly what we need it to do and we've yet to have any issues.

Easy to use and flexible

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The form builder is easy to use for forms that need to be built quickly. They provide an API which makes it useful to make smaller applications that need to collect data more powerful and flexible.

Cons: The form builder gets a little slow and clunky when editing a form once you start to have over 30 form fields or multiple pages and logical conditions.

Couldn't be happier.

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I've used Formastack for a few months and like it so far. Forms are easy to create and professional looking.

Vendor Response

by Formstack on April 05, 2017

Great news! We love to see happy customers!

Formstack has freed my time up for other projects!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love Formstack. We went from an entirely paper-based registration system to using Formstack and now I only get 1 or 2 paper registrations a year (instead of 500+). It was intuitive and easy to set-up. So far, there have been options for everything I want to do. Plus, I can then keep digital records of my registrations instead of having files, and files, and files of paper. I particularly love the "emails and notifications" feature that allows me to set-up automatic notifications to each of my 45 parishes whenever someone registers, plus automatically send a detailed registration confirmation, another time saver for me! I've also used the Google-docs sync feature to communicate registrations to other people I work with across the state. I can set it up to share only what they need and keep other information private. I use the download to Excel and download to PDF functions to save data and manipulate data as needed. I loved using Formstack so much, I converted everyone in my office to it as well, and now we offer online registration for everything. Hello 21st Century!

Vendor Response

by Formstack on April 05, 2017

Thank you for sharing your success using Formstack! We're glad we've been able to free up some of your time for other projects!

Good starting form management

Dec 09, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Been using Formstack for several years now and I'm overall satisfied with the product. However, I don't expect too much from it in terms of logic trees and easy formatting. It's there, but you don't have much. It does have connectors which are easy to set up so syncing results with salesforce was very easy. If budget is an issue for you or you just need something simple, definitely go with this product.

Best and Easiest to use Form and registration service that I have ever used

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of Use. Integrations of third party services, customer service

Cons: Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Overall: I have used Formstack since the have begun and really have seen them go from a great product to and even greater product through the years. I always explain it to say it is like Google Docs on Steroids. User interface is great and the customer service has always been amazing. Rather than spending an hour googling some solution to a problem I am having with a form I can always contact them by email or phone and get a great response spoon.
The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form.
I can't recommend them enough for people who are trying to do online registration with groups of people.

Vendor Response

by Formstack on April 05, 2017

Thank you for the wonderful review and for being a loyal customer!

Great way to consolidate forms

Dec 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: It is easy to use for the most part and the forms look nice. They are better than the cheaper-feeling system we used in the past.

Cons: I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others. What they have makes it easy to create new forms but I do have to go back and update them when things change.

Overall: Formstack has been great to integrate all of our company's internal forms. We don't use it, customer -facing, though. I've been happy with it.

Recommendations to other buyers: Worth it!

We use Formstack every day and we love it!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update.

Overall: I love how easy Formstack is to use. Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages. Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier.

We use Formstack for all of our lead capture across our whole website. Since starting with Formstack over a year ago, we're seen an average lead conversion rate of around 30% -- and these aren't just any leads, these are warm, marketing qualified leads.

Recommendations to other buyers: If you're considering Formstack, I would recommend signing on for a free trial first so you can play around in it and see how easy it is to create forms and how your team could use the product most effectively. Feel free to make your own form templates with your brand's colors to really visualize how the forms could look and function.

Vendor Response

by Formstack on November 07, 2016

Hi Kristen: We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you. We appreciate you taking the time to review our product.