Who Uses This Software?

SME's & Enterprises globally


Average Ratings

10 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Surveypal
  • www.surveypal.com
  • Founded 2007
  • United States

About This Software

Surveypal provides an enterprise-grade online survey platform which empowers the customer experience. With Surveypal, you can leverage CX into higher customer retention rates, increased sales, and faster growth. You can integrate Surveypal into any CRM system, including Microsoft Dynamics, Zendesk, and Salesforce. The combination of CRM and Surveypals CEM solution effectively improves the customer experience in every interaction with your current or potential customers.


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Features Checklist

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Big time saver

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Back end reporting functionality

Cons: There are a couple of collection types it does not do that we needed

Overall: I have successfully used Surveypal in business for a number of applications. Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams. I love how easy the product is to use and how clever you can be with making the survey simple, detailed and entertaining for the respondent. The main function that sold me on Surveypal that I did not find in any other products was its ability to automatically produce the back end reports from the data collected. This function has repeated saved me hours if not days of work for each project!

Good tool with some aanoying shortcomings

Mar 27, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: In general it is acceptable.
Still the mobile version does look good, especially quetions are not on in the same place.
Limited function make creating more complex quetionnaries difficult to make.
Reports' content and structure is very limited.

A good option

Mar 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Surveypal is a good option for doing basic surveys, and it integrates with some 3rd party providers well - to a point. It's not the easiest or most intuitive to connect other services into SurveyPal - in fact, I'm not completely sure how it works. But that's ok, even if you only use the basic survey building/distribution functionality, it's a good alternative to SurveyMonkey.

Advocate for Surveypal

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level. I am extremely impressed with both your product as well as with your customer support. The staff has offered much guidance before I even needed to reach out

Report & invitee list

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Surveypal is functional, easy to use - great UX and UI. Customer support works effficiently.

The report eg. in excel should give more details of no reponses or not completed responeses. Currently it only show results for the completed responses

Few remarks for development:
There should be a function to save or built a list of invitees so one same list doesn't have to be imported many times for each survey.

Surveypal has potential, not quite there yet

Mar 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Clean design, responsive support team, easy to build surveys, works with Zapier

Cons: analytics are hard to use, support doesn't always have answers, over promises

Overall: We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform.

Recommendations to other buyers: Make sure it can do everything you need it to before committing.

Easy and robust

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Surveypal was easy to learn and very flexible. The data was great and simple to export and analyze. Thanks, Surveypal!

A strong survey tool

Mar 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Low cost.

Cons: The occasional missing feature.

Overall: We switched to SurveyPal from another, more expensive platform. We've achieved feature parity with this more expensive platform. They have also worked with us to add additional features that have been needed.

Solid Survey Platform

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Great tool that allows survey takers to upload files, which separates it from competing services. Interface customization is also a big plus. Well worth the price.

Review from SportsRecruits

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used surveypal a few times, the imagery is great, it's easy to build but most importantly it's easy for our customers.