Who Uses This Software?

Restaurants, retailers, hotels and other brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • Elevate Research
  • talk2us.io
  • Founded 2014
  • United States

About This Software

Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.


Features Checklist

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Talk2us Review - eegee's - QA

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quick and easy access and the ability to drill down to any level.

Cons: Does not have the ability to apply restrictions - time, frequency and duplicate surveys

Overall: We have been with this customer survey software since August 2015. It is extremely easy learn and use. Our operations teams are on the site daily and the ability to quickly respond to guest concerns is awesome with the "Hot Alert" feature.
There are a couple of areas that we would like to see added: The ability to limit responses using the same POS register receipt number and/or responses from the same IP address/cookie identifier. Also changes to our management hierarchy that can be made internally.
I will say that everyone that I have come in contact with has been very knowledgeable and accommodating.

Get customer feedback and RETAIN!

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: -Efficient
-Easy to use
-Straightforward for daily use
-Robust for diving into analytics
-Great value

Overall: Working with the guys at Talk2Us has been great. We've been with them for a bit and often we would suggest changes/improvements to their platform. They are quick to turn those around! It's a very robust program that can be slimmed down for efficiency when needed (as in daily business life) that allows us to make sure our customers are getting their voices heard! We are able to get back to our customers quickly and almost every time they end up happy after a negative experience.

In addition, the survey information is great in that it helps to create actionable data for our brick and mortar locations. Without this we leave it to store audits to tell us the fine details of how clean restrooms are, or how the service felt! Instead, we are equipped with the ability to coach our management level employees to success with real information!

Best Customer Survey Software!!

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Hot alerts and all the options for sifting through and analyzing the data.

Cons: Sometimes the pinning of reports can be confusing. Also, it would be nice to have a better way to track progress with customer conversations.

Overall: Talk2Us knows what they're doing. We have been using them for over 3 years, and have found a lot of value in their product. Our favorite feature is the Hot Alerts. We can reach out to disgruntled customers very easily, and usually get them back in our restaurants to give us a second chance.

We also use it as a way to track customer service performance and cleanliness at all of our stores. Even the best customers won't give you a straight answer to your face, but using Talk2Us allows them to send us a real honest opinion on how we are doing. Our corporate team and store managers love it, and when our best staff members get called out by name, they get a bonus, so they love it!

Lastly, the customer service from the team at Talk2Us is top notch. They always respond promptly and are very helpful when we have questions. They even reach out to us periodically to see what features they should offer next to make the product better for us. It's going that extra mile that we really appreciate.

Great customer help

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We've gotten better feedback with our customer surveys! For small companies, surveys are definitely a necessity for quick change for our regulars.

Survey data with ease

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Useful data, which helps us drive our business and service towards success. The dashboard is very useful, and the customer service is top.