Who Uses This Software?

Online and offline form solution. Pull paperwork & manual tasks together, on website, in the field on mobile, offline or browser. Create & use online forms to automate once manual business processes.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
  • Pricing Details
    Launchcloud has two paid accounts Standard and Pro.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Launchcloud
  • www.launchcloud.com/
  • Founded 2012
  • United States

About This Software

Data collection & automation made simple. Create beautiful drag and drop surveys that can incorporate features such as: Picture, Video, Audio, Checklist, Automatic Mailout, Product, Payment and many more. Capture information on the web or on a mobile device, online or offline - and then view it later in Reports or have it flow directly to your CRM, Google calendar or docs, or even Evernote. Surveys at their finest. Customize the look of your survey with our themes.


Features Checklist

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Practical software and amazing service

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use these forms mainly for online data collection. Website embeds etc. I am not good with code and Wordpress plugin forms are often clunky, aren't compatible with MailChimp and/or need code to customise.

Launchcloud came to my rescue by providing a customizable form to link the opt-in form on my website to MailChimp and excel sheet. EVERY time I contact the team (usually because my lack of technical skills stop me from producing what I need) they are there to help almost instantaneously. This is so valuable when you're in the middle of a website amend and the problem is preventing you from continuing. I can see a lot of thought has gone into how to make forms extremely practical for businesses and the data they need to collect.

The only small negative would be navigating around the 'my account' page when I first signed up. I think this has more to do with my lack of experience in working with online programs as opposed to the functionality of the app, though. I remember the same thing happened when I signed up for Facebook! Quickly got the hang of things, though.

Vendor Response

by Launchcloud on March 25, 2017

Thank you !!

Perfect for registers and online forms. Easy to use app. Great customer service with quick response.

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great customer service, fast response time.

Overall: I use this software to create registers for my instructors to fill out on site via the associated app (no wifi needed). These come through to me immediately. There is no other software that I know of that fulfils this function.

I also use this software for customers to fill out questionnaires and order forms. I put these forms on my website or social media account and again, they come straight through to me.

The system is very intuitive and easy to set up and update.

The customer service team are very helpful, knowledgable and respond very quickly, often even late into the eveneing.

Vendor Response

by Launchcloud on March 20, 2017

Thank you for your feedback!

Easy to build. Easy to use. Anyone can do it!

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use for developer and user

Cons: I had to insert text for field titles to hide the associated field titles to get the format I needed, which added a lot of time and repetitive work to the development.

Spent a lot of time scrolling through the field listing searching for the fields I needed to apply rules to when creating field rules .

Overall: After signing up, I created and tested an app for my company in only 4 days. No programming or script writing skills necessary. Launchcloud's support was able to quickly answer any questions I had.

I would highly recommend this product to business owners who need mobile applications but don't have experience developing them or the budget to hire a development team.

Recommendations to other buyers: Would like to see more options for customizing field title size and fonts. When creating rules, have an organized field listing in a hierarchical format or be listed in the order they appear on the forms. Or separate fields in an organized format by form page. It would be much faster to create rules heavy forms and with less time spent testing and fixing errors. I only have two forms in my app and there are so many fields listed when trying to select a dependent field, I spend more time searching for the field than anything else.

Vendor Response

by Launchcloud on March 17, 2017

Thank you Tom glade you like it

Great customization and flexible platform, excellent customer service

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility, connection to CRM.

Cons: The visual interface isn't as easy to navigate as I'd like.

Overall: Launchcloud went the extra mile to make it work for us when no other platform could connect a customer survey to our CRM - they made it happen! They also provided quick, awesome customer service chat along the way. It made me feel taken care of and like I was working with real humans. I think their platform could be visually a bit more intuitive but any time I couldn't figure it out they walked me through everything in moments. I recommend them!

Recommendations to other buyers: Talk to the reps if you aren't sure if it can do something they may be able to make it work for you!

Vendor Response

by Launchcloud on January 27, 2017

Thank you for your feedback

Brilliant customer service!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use. Visually very easy to navigate.

Overall: Safest and most convenient place to store and view my data. Lots of tutorials and FAQ's available if theres things me and my staff don't understand or need help with discovery or improving functionality of my forms. If thats not enough Becky and Matt are always only too happy to help.

Recommendations to other buyers: When building a form, I would love to be able to pop the tool box out of the browser window.

Vendor Response

by Launchcloud on January 23, 2017

Thank you Rob we are always happy to help

Flexible platform and outstanding customer service

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, flexible solutions, outstanding customer service

Cons: Would love to be able to take subscriptions payments but I hear it might be coming

Overall: I love Lauchcloud and how it has improved our internal processes. We save a ton of time. And their customer service is the best I've come across in years!

Vendor Response

by Launchcloud on January 16, 2017

Thank you Erik we really appreciate your review