Average Ratings

128 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $26.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyMonkey
  • www.surveymonkey.com

About This Software

Enables anyone to create professional online surveys quickly and easily.


Features Checklist

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Easy to use, somewhat confusing to get data. But it is there

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Good product to get feedback. Flexible enough for the questions, even being able to tie questions and answers to each other. Downfall is the confusing data collection

Easy to Use

Apr 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use.

Cons: Limited functionality, not good for long complicated assessments.

Overall: I found Survey Monkey easy to set up and use but your price point will limit what you are able to do.
It works well for customer surveys such as a net promoter but I would not recommend it for more complex assessments.

I wanted to set up auto results to be sent to the respondent, but it is not possible to do that for surveys larger than 15 questions. Survey Monkey works well for simple projects.

Recommendations to other buyers: Try to ensure that the specific survey you are building in Survey Monkey can be integrated with your website, your email and your social media if those platforms are important to you.

Very happy with Survey Monkey for simple survey.

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy, Easy, Easy!!! Recognizable name. Data entry function. Pleasant appearance of survey. Survey can be set up as a template.

Cons: Analytics could be more robust. Self assessment results need to be added so respondent can see own results rather than compiled all survey results.

Overall: I used this software for a market survey with 1100 or so responses that we solicited and found it very easy to set up and retrieve the results. My experience was very good and I am thinking of using this product for other similar surveys. I was comfortable with the format and look of the resulting presentation. The ability to data entry snail mail paper returned surveys was a big plus.

I also wanted to set up a self assessment skills and personal abilities survey for a non-profit project, but their analytics could not handle it even though I have the paid version. I found other competitors software that will handle the more complex analytics of the self assessment, but the price is four times or more the price of Survey Monkey. At that rate, I am looking to develop the self assessment tool in house, unless SM adds it in the near future. My non-profit project cannot afford higher prices.

Recommendations to other buyers: Good introduction into the field of online simple surveying.

Crazy about Survey Monkey

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Survey Monkey is the leader of it's field. It is so easy to use and very well built. I've used this product on multiple different occasions and it has met every expectation.

SurveyMonkey with e-mails and social media

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I liked being able to integrate the survey into a MailChimp email to our subscribers AND share on our social media channels.

Cons: I wish there was a direct import of email fields into MailChimp, ConstantContact, etc.

Overall: My small nonprofit recently tried using SurveyMonkey for a fun quiz to engage our audience and encourage e-mail signups. The integration with MailChimp was pretty good, although I wish there was a way to automatically import new contacts into our email list. I also wish the social media preview looked a bit nicer. However, we're using a free account so I suppose beggars can't be choosers.

Recommendations to other buyers: I don't feel that I have fully explored the options/features yet.

I use this all. the. time.

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I adore Survey Monkey. Running a business without data is complex and foolish, and this software makes it incredibly easy for me to compile data on any number of things, from short surveys to comprehensive marketing research!

Great surveying tool, gets better with each release

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Survey Monkey has been around for a while and it keeps getting better and better. The front end is very easy to use which allows even the novice end-user to create, design, and build reports. There are other survey tools out there but Surveymonkey has been at the top for a while and for good reason.

Easy to use

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I use surveymonkey for my work surveys when rating stakeholder NPS scores or for my own evaluations. It's a great, free service. I even get emailed when someone completes the survey.

Great survey software!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love that is is user friendly and quick to use. I like that you can adjust your type of survey and options. I like the reporting options or exporting of results. Great value!!

Cons: I don't have too much negative to say. Most my interactions are great.

Overall: We use Survey money in our business for polls on business changes, activities, events, and for items like voting on breakfast and other perks that we have. We use it for business and for more fun tasks as well

Little Caesars Pizza Pizza Pizza office

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This experience for me has been great. I am going to enjoy it very much. Survey Monkey has been great for me.

Functionality and ease!

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Using survey monkey is a breeze for short surveys for free. I was able to quickly gather responses, and I find form creation very simple. For a reasonable fee you can add more functions and a larger scale. For my purposes, the free use features were a perfect fit.

Great and easy to use!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I am not usually a fan of survey sites/software, but survey monkey really makes it quick and easy to share my opinion.

Easy to use but customer support is a drag

Feb 10, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: One of the few products that I use that I have to pay additional money (in annual service fees) in order to have a question promptly responded to. Chat feature is non existent and emails take 24 hours or more to receive a response to. When they respond, it is an obvious canned response and can take a few emails to get a resolution. If you are looking to send out a quick survey to a small population however, this is a good alternative.

Great for surveys large and small

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've used survey monkey with various clients. It's easy to use and has great reporting functionality.

Survey Monkey

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We use it for all sorts of surveys that we need from parents, donors, participants, etc. Everyone loves that their responses are annoyomus

Decent but not that great; well-respected.

Feb 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The free version.

Cons: I don't like the analytics; I don't like the hard to understand platform, it's not that intuitive. It is clunky in the reports it provides.

Overall: I am in the minority, I expect. Survey Monkey is a bit frustrating to me. The free platform version is really limited, unnecessarily so. The paid version is more flexible, of course, but it's still just not that intuitive. I dread putting surveys into it every time I do it, because I fight with the flexibility.

Recommendations to other buyers: Use it b/c everyone respects it and is familiar.

We use it for every type of survey in our company

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: forget Google Forms┬┐SurveyMonkey is your new best friend! We specifically use it in our new hires' onboarding process to evaluate everything they've experienced in their first 90 days. If you want accurate feedback, easy to understand and manage the data, this is for you and your company.

Great Tool!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy. Simple to use for setup and execution.

Cons: Nothing.

Overall: Use it as a tool to track confirmations throughout our company. Simple, accurate and time saving! Highly recommended.

Recommendations to other buyers: Highly recommended.

Successfully ran a 1,000+ person survey like I was a pro

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Couldn't have been easier. Paid extra for the functionality I needed (i.e. Skip-Logic) and felt I got a very fair value. Was able to export the results and do everything I needed.

Great software and great cause!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great software for quality surveys. The layout of the creating process is very easy to use and the surveys produced are very clean and simple. I especially love that after the person completes your survey, it gives them the option to create their own surveys or sign up to take surveys for charity and all earning go to a great cause. I definitely recommend it.

This was an inexpensive option for our companies needs.

Jan 31, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: This is a great tool for the price to obtain a wide variety of information from a vast amount of people.

Excellent Product for Evaluations and Surveys

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: We use SurveyMonkey extensively for everything from new hire surveys to benefits surveys, and even 360s. It is a robust, easy to learn tool, and allows you to build anything you need from a great interface. A middle-schooler could catch on quickly to it, and yet you can really get deep with the functionality (i.e. branching off of answers and pivot table based reporting) if you wish. Exceptional product overall.

Easy to use, great reporting

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use survey monkey a lot at our company, and it is so easy to build really great surveys. The reporting capabilities are very robust and easy to use.

Simple and easy to use

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: SurveyMonkey does the job just fine for us. The surveys aren't the nicest looking, and the interface is a little bulky, but those small things aside, it does the trick for us. It's easy to learn and it integrates with other software.

Best Tool For Survey

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had a great experience using this for beta testers that used the app. They used SurveyMonkey to answer the questions. The way it broke down the results really helped me out.

good survey

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: excellent surveys while i am playing this feel great experience and enjoy to receive my credits to my account.

great tool for surveys

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Survey Monkey is a great tool to find out specific answers to your questions. Users have easy control to enter questions for their survey. they can control who gets them and when. Getting results are also convenient and easy. The price is right and easy to use.

No need to look anywhere else

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: If you need any type of survey, this is the best tool for the job. I use it for personal and professional projects. It has the most customization out of any tool I have tried and can be set up in no time at all. It allows for responsive questions which are very important in any survey system today. The customer service is great and they are at nearly 100% up time.

Great System

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: SurveyMonkey is really easy to use. It is great because you can use for any type of survey. Has plenty of options and the cost is great too.

Survey Monkey Critique

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We use survey monkey a lot to poll our participants, coaches, and parents. It is a very effective tool that is straightforward. The system is very easy to manipulate and change the designs to your preference. Being able to add a title to the link is great for those taking the survey to identify it right away.

Automate more than you'd expect.

Dec 13, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Super easy interface. Templates have been very helpful. Tracking and setting up email lists is great.

Cons: Template creation is not easy. I've found it easier to start my email in Outlook, then copy/paste it into their template app.

Overall: Still pretty new at the product, but in terms of managing repeat email communication, I did not realize how much more productive I could be. There is a ton of functionality, and I feel like I've only scratched the surface.

Easy to use, flexible!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly x 2! Customizability option is a big plus!

Cons: None. Really ideal for the purpose for which it was developed. I wish I could say that about more software.

Overall: This is the best software for a survey when you want a snapshot of how clients or employees are responding to products or work site issues. It couldn't be easier to set up, either by using a template or using the customizable format. And it has an inviting, rather than the intimdating format for those being surveyed. Very thoughtfully designed to meet a specific and increasingly important need.

Recommendations to other buyers: Use it!

Good Survey Software

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very low learning curve. Visually appealing survey for those taking the survey

Cons: Increase options for the free version.

Overall: Very easy to set up and use. Good feedback and analytic tracking. Visually appealing. It isn't bogged down with unnecessary details

easy easy to use for interaction feedback!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its easy to use, simple, and effective

Cons: no cons- Great Product

Overall: this is a great product for knowledge gathering or experience feedback! I highly recommend it! it's fast and simple

Recommendations to other buyers: its easy, enjoy!

Easiest way to send out surveys

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love using survey monkey. It's the easiest way to send out a survey and quickly analyze the results. I would recommend upgrading to a more deluxe version to maximize the benefit of using the platform.

Easy Surveys

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Crunching the data

Overall: I use Survey Monkey for fast, easy to use (both on the creator and user side) online surveys. I am never disappointed in the software when it comes to surveying design or editing. My only complaint is how I pull multiple responses. It would be nice if it could configure into an excel rather than a pdf. This would make reading the data much easier

Should absolutely implement export functions in free versions

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: The fact that i can not export my survey using the free version

Overall: I've had a great experience using SurveyMonkey for my small market research.
It was really easy to share the survey, and in two days i got over 100 participants.
Helped me bigtime!

great product

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love how easy survey monkey is to create a survey. We use this software about once a quarter to survey our field staff. Whatever we need answers on is a snap to do in SurveyMonkey. There's no huge list of things to download or import, just a simple online questionnaire we add our questions too. Once we are finished, it's really easy to send it out to our field staff. Results are easy to read and ready as soon as surveys are completed. Great way to stay in touch with people and their needs.

Professional or Personal - this is a great tool!

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used SurveyMonkey for both my work and my volunteer opportunities. The nature of the product is intuitive and allows for just enough customization, without overwhelming a new user. Those who take the surveys report being able to use the product with ease and without experiencing technical or confusing issues. As an end user, I appreciate that I can pose questions in a variety of different ways and that I learn more about a desired topic in quick order. I've tried a few of the survey alternatives out there through other organizations or surveys I've been asked to take, and always come back to SurveyMonkey.

Easy To Use

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So easy to create surveys for anything you're needing. Have used this many times for different employee relation surveys. Easy to set up and tally results.

SurveyMonkey is a quick and easy tool!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My company relies a lot on our customers and sales people when it comes to letting our business grow. SurveyMonkey allows us to create a survey and sends it out all on the same day. It's easy to use and understand when creating the survey and more importantly it's just as easy to use and fill out on our customer's end too. The results are easy to acquire and understand as well.

Love This Product

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very simple to use
Provides quick and easy insights

Cons: Often perceived as less-than-professional

Overall: I absolutely love SurveyMonkey. It accomplishes everything you need from a basic survey platform. You can learn it as you use it so there's no time wasted.

Recommendations to other buyers: Definitely give it a shot.

SurveyMonkey

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We use SurveyMonkey to get a lot of our survey needs. Whether we are sending surveys out within our own company or to our customers outside, SurveyMonkey makes it easy to create & share our surveys along with giving us great tools to see our results.

Easy to use

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This was a great way to send a survey to my clients and gain some great feedback. I love the option to choose my own questions or chose from those listed already. It also gives you options as far as viewing survey answers after they are complete. You can view who it's from or choose anonymous. The app is great because it keeps track of responses and surveys/categories for you!

Quick and Easy

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use!! Send out a quick 10 question survey in minutes.

Cons: NA

Overall: I have a small lawn care/pest control company and this allows me to create quick and easy surveys to send to all my customers. I use the free plan, but that's all I need. Make custom surveys quickly and send to a mass email list within a few minutes. The results are easy to understand. Definitely helps me know how I'm doing!!

Such a cool option for quality results

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The step by step instructions and assistance when creating a complex survey is phenomenal. We love the options and ability to branch off of questions depending on the user's answers. Ongoing surveys give us great feedback and insight on what we could be doing better. We run several surveys a year to make sure we're fully understanding the needs of our customers and response to our actions has been incredible.

Survey Monkey - No hassles

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The access and ease of using Survey Monkey are at a level for all. We can access get our work done and move forward. No calling in for assistance.

Love the User Experience

Dec 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: What we loved most was the UX, it was the best when we used it. We liked the rocking monkey arm as well as the paper airplane. But in the end, we found other tools that were more integrated and engaging for our needs. But go Survey Monkey on the UX/UI.

Using Survey Monkey

Dec 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use survey monkey both internally and externally to gather feedback and information on work, events, etc.

Retention of Feedback!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: It's such a great way for our company to retain all the feedback we ask. We are able to use surveys year after year and see the trends in certain areas.

Quality product

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, quality MI

Cons: None

Overall: I have used Survey Monkey for a number of years and enjoy the fact that it is so easy to use. Setting up and editing a survey is straightforward and the reports are useful for further tweaking to optimise going forward.

Overall this is a quality product that I would highly recommend.

Recommendations to other buyers: No

Best survey platform for those wanting to save money!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of Use

Cons: None!

Overall: I use Survey Monkey on a regular basis for internal, team communications. Whether we need to get a team bonding activity chosen or if we need a new meeting time, this is our easy go-to.

Survey Monkey Review

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Survey monkey has been a huge help with both school and work tasks. Ive used it under marketing research projects and I think it has simplified my life so much!

Survey Monkey review

Nov 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Preset demographic questions are a huge help

Overall: I've used survey monkey extensively to conduct specific marketing research projects. The predetermined questions in each area make formatting the survey much easier than it would have been having no starting point.

Survey monkey is so easy to use

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Survey monkey is so easy to use. We have many surveys that we create for all sorts of purposes and find that our respondents enjoy using this platform since it is so intuitive. I like that it integrates with other products that we use.

Great For Entrepreneurs Trying To Understand Their Customers

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I appreciate how easy it is to put together surveys and distribute them with SurveyMonkey. As an entrepreneur, it's extremely import to understand potential and current customers, and SurveyMonkey has been indispensable in this regard.

Excellent Product

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Used SurveyMonkey for a variety of different school projects. Very user friendly, and it always has worked like a charm!

Excellent on-line survey tool

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy-to-use | intuitive | fully web-based with no client to install | compatible with nearly every browser and ability to reach respondents even behind complex corporate security without compromising that at all.

Overall: As a sales performance improvement coach, trainer & consultant, I needed a way to automate the often tedious administrative job of sending and collecting the pre-workshop assignments that provide much-needed input to shaping the client's workshop and selecting the opportunities on which the group will work during the session.

SurveyMonkey came to the rescue 10 years ago by providing an on-line platform in which totally customised surveys could be quickly designed, deployed + monitored and followed-up easily and effectively. Clients were delighted with the information provided to them as feedback and workshop participants enjoyed comparing their own responses to those of other participants, and in large organisations, normed with other groups.

Over the years, SurveyMonkey has added numerous features and capabilities including excellent graphing and data sorting, as well as response purchase from selected target audiences. This allows for even better reporting and data presentation to clients, enhancing the value of our services to them.

Prices have indeed gone up over the years, but the overall value for money is still very good.

Recommendations to other buyers: Use the free subscription to test the platform for your specific needs.

It's a fine application. Not very pretty, and a little bulky.

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Good amount of features. Popular enough to integrate with other applications.

Cons: Not the easiest to use. There is better looking software out there.

Overall: It does the job just fine. The interface is a little ugly, and the surveys aren't the prettiest. But you do have a lot of options on the back-end. It's not the easiest to move around in, but it's served us fine.

Easy way to build surveys

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I enjoy using survey monkey to create fun forms and surveys. It's easy to follow and also very easy to share.

Great and easy to use!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I've used survey monkey for a lot of school projects! It's quick and easy to use. You can post links on social media to reach a more diverse audience. Overall great quality!

Cost-effective product, but hard to integrate with Salesforce

Oct 27, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: This product works REALLY well for us as a stand-alone survey tool. However, we use Salesforce to house and report on customer data and getting the survey information to automatically feed into Salesforce can be challenging and cost/time consuming.

SurveyMonkey Review

Oct 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great features. Great flow and feel of app. Love the suggested questions so that you can phrase it correctly and get non-biased answers, etc. Easy to use and get the results quickly. Great breakdown of reports. I like the fact its anonymous.

Cons: Pay for just about every analysis feature. I understand the need for payment, but simple stats should be included..such as a spreadsheet of all the answers or a limited number of polls per month or week.

Overall: I have used SurveyMonkey many times for conducting client surveys . You need to purchase the upgraded version to do almost anything. Difficult to do polls or surveys when you need to pay for it to be upgraded to just do simple tasks.

Recommendations to other buyers: Easy to use and get the results quickly. Great breakdown of reports. I like the fact its anonymous.

Only way to survey

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, analysis is easily understood. I can track results as the come in and the layout is super approachable data wise

Cons: Nothing, I am 100% satisfied with the service

Overall: This is an online service I have been using for some time. It provides a way to reach many people at once, and gather useful information with which I can turn around and improve my events. I used it this past week for what feels like the millionth time, and I will be using it a million more.

Good way to get started with email marketing

Oct 14, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Emails look fantastic

Cons: Some options are paid

Overall: It takes a little time to go through the options and get started but it's not overly difficult. The emails look great and you can create and save your own templates. You'll have to pay for some features

Fast and efficient survey tool

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: An easy to use tool with plenty of options in creating the survey. Have used this numerous times and have always been happy with the experience and getting the results back in a meaningful way.

Easy to use

Oct 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and format you can extract data

Cons: Cost of additional users

Overall: I've had nothing but great experiences with surveys I've conducted on Survey Monkey. Easy to extract data and summarize responses.

Recommendations to other buyers: No

great product

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: THIS IS A GREAT TOOL. IT INTEGRATES PERFECTLY WITH SALESFORCE AND IS ESSENTIAL FOR MY SALES TEAM. !!!

Amazing site for Survey

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Its very amazing site for survey, as it will give options which are very comfortable and easy to use.

Amazing site for doing survey

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It's a very elaborated application with lot of cool features to get opinion of people. It provides lot of options to choose

Simple and straightforward!!

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's quick and easy to use. It's easy to facilitate and its great at consolidating a lot of information.

Cons: It could use more features and maybe a little more variety in the type of surveys available.

Overall: I've used Survey monkey for a lot of research projects and it's perfect for questionnaire use. It generates a variety and is easy to use and facilitate.

Reviews made easy

Oct 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We do at least two reviews a year regarding our services to member companies and this has made our job easier.

Track online surveys from customers or client with ease

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: Creating new forms and surveys is hard, but with SurveyMonkey, you get a cute helper, and anyone can do it. No special knowledge or creativity required. Scales from one to thousands of respondants, and many tools to collect, sort, and process results too

Great Survey Tool

Oct 06, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Survey monkey is awesome - easily customize the interface and track results. Inexpensive but powerful tool. Not super robust, but it does a lot!

Survey Monkey has some quirks, but gets the basic job done

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I used Survey Monkey to do a survey and analyze the results. It can do simple radio button questions, but the multiple choice with "other" type answer is not flexible. The numbering of the questions could be more flexible. But overall, it's a great free app.

Survey Monkey review

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product. Very easy to use. Our employees love it. Hopefully they can enhance it with more functionality.

Love Survey Monkey

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, flexible - we use internally for client feedback reviews. It has helped us gather feedback easily and more efficiently from our clients

A fantastic product!

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like how easy it is to use but how rich the data collection and reporting are.

Cons: None

Overall: This product is extremely easy to navigate and easy to administer. The help features are excellent and reporting on the back end is simple.

dead easy to use

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: look and feel is a bit dodgy

Overall: setup survey in 5 mins, we then setup integration to SFDC. Best of al it was free to use until you wanted to make more complex surveys

Customer Retention

Oct 05, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We utilized the tool to query multiple internal factions/stakeholders. We also leverage the tool for customer engagement/voice of customer reasons.

Too much hanging around

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Low cost

Cons: Limited funtionality

Overall: Not a huge fan. I think that the program should be more robust. There are lots of features in other systems that we would like to use.

Recommendations to other buyers: Don't settle. Search around and make sure it does what you ned.

Super Simple, Super Effective

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: If you need to email a quick survey out to your colleagues or friends, Survey Monkey makes that super simple and fun! I like the reporting tools as well.

Super Simple, Super Effective

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: If you need to email a quick survey out to your colleagues or friends, Survey Monkey makes that super simple and fun! I like the reporting tools as well.

Popular for a reason

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to set up, easy to send, easy to track the results. No confusing analytics, just your survey data, simplified.

Cons: Wouldn't say we have had any problems/issues with it.

Overall: SurveyMonkey is extremely easy to use; you can create a survey and send it out same day. The analytics are easy to understand, complete with graphs, pie charts, and organized text boxes. We recently used SurveyMonkey for our annual peer reviews and it was so easy to see where our peers thought we excelled at, and where we could improve. Will continue to use for our business, both internally and externally.

Recommendations to other buyers: Obviously a survey only works if you get it into the right hands. The best results we got from our SurveyMonkey surveys came from people we reached out to via phone first, then sent the survey via email.

Survey Monkey

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: It is pretty simple to use, very intuitive.
We like the reports we can get with the results from the surveys.

Easy to use

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Great software to get started with surveys. Simple to use. Easy to upgrade to get functionality as you need it.

SurveyMonkey the fastest & easiest way to get your survey done

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fast way to create survey
light load on internet bandwidth for users with slow internet
easy data collection from the result

Cons: Customer care can be improved

Overall: Since we deal with customer loyalty the most important thing for our business is to get our customer's feedback on the campaigns we launch. SurveyMonkey gives us a very fast way of creating survey & sharing it with million of our customers. With not so good internet connectivity in most of part of India their lite surveys are very easy to open & fill

Recommendations to other buyers: Try out all the cool ways of different survey types before finalizing one

Great Software

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have had a really great experience with surveymonkey. The pages/layouts are easy to read and follow. The survey are fun and a good length of amount on them.

I ASKED TO CASH OUT

Oct 04, 2016
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: I ASKED TO CASH OUT BECAUSE AT FIRST I WAS GETTING SURVEYS BACK TO BACK NOW I'M NOT GETTING ANY SO THEY ARE NOT LIVING UP TO THERE WORD SO I ASKED TO CASH OUT HAVEN'T HEARD FROM THEM. SO I CONTACT THEM AGAIN STILL NO ANSWER.

Great opportunity

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I always sign up for surveys through surveymonkey. It's easy and quick and always receive fast response from recruiters.

Great way to Survey!

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Love survey monkey! i use this at work to take simple surveys with in the office. It's easy to use and give you step by step instructions. I recommend this to anyone!

gather opinions quickly and easily

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We all know how it goes.. you need a quick and easy response from a large group.. send an email but who really responds? So.. set up a survey and send it out.. let them compile the information.. Work smarter, not harder!

Great for surveys

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software allows anyone, from the tech savvy to novice, to produce surveys for there interests in minutes.

Great that it is

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its a great software

Cons: Sometimes it's confusing

Overall: I love surveymonkey. Easy to use and never had any trouble. I will recommend for every to use. Thanks

Easy to use

Oct 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Like the site, very easy to use and love taking surveys on it. Look forward to continuing to in the future

Survey Monkey -Easy to use !

Oct 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've used survey monkey for about 4 months now, and I must say, I find it enjoyable and the ease of use is awesome. I did contact customer service once, and found them very customer friendly !

Great Software

Oct 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is a great program and very easy to use. The surveys are never boring and the rewards are great too!

Good use of this

Oct 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The way that it is set up and the way the quality is on the software. I'm very happy thank you

Cons: The way the software is kind of slow it could be a little faster for the use of others in this field.

Overall: It was a good quality I liked it. It made me happy with the way it was and everything that it shows and like I said before the quality is amazing.

Recommendations to other buyers: No. Just thank you for the service I appreciate it and I will recommend.it to other for sure.

Hard Working and Honest

Oct 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very nice to work with - the cost is worth the results. Hope they will be around for a long time. Can see a bright future . The customer service people are very helpful, knowledgeable and polite. Too bad most companies are not as helpful and sturdy. I would recommend to anybody to try and see the great progress and helpfulness.

SurveyMonkey

Oct 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use!

Cons: No cons really.

Overall: I have used it several times over the last year. I've never had any issue, customer service was always fast and quick! Not to mention very helpful. Definitely going to continue to use survey monkey. Would not choose any other service over it. I've even recommended it to friends and family.

Recommendations to other buyers: Never be afraid to ask for help

Great for getting data quickly!

Oct 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used survey monkey to take surveys and to make surveys, and it was easy to use and allowed me to collect, organise, and use the data I needed quickly and easily.

A Useful Site

Oct 02, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Charitable, easy to use, and a nice way to pass time

Cons: Replies can come late

Overall: Easy to use and navigate and the service has always been polite when I had questions. No complaints, and it's a charitable site. I would definitely tell my friends to use it and I've reccomended it to them in the past.

Survey monkey review

Oct 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the ease of use and simplicity.

Cons: I wish they had more open poll survey types. That updated in real time.

Overall: Ive always enjoyed using survey monkey. Its easy to setup a survey to send to customers or clients. The user platform is easy to use for survey takers.

Recommendations to other buyers: I recommend this software if you need to produce a survey that your end users can easily operate.

Greatness!!

Sep 30, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I enjoyed how easy it was to use.

Cons: I honestly have no suggestions. The software was great!

Overall: Everything was streamlined and easy. I loved my experience with capterra. I found out about about this company from online.

Recommendations to other buyers: No

Their branding gets in the way of responses

Sep 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The interface, ease of use and the like are just fine.

Cons: Same as said in the review. Nothing about survey software matters if you can't get respondents.

Overall: Focus on their own brand is killing the value of the product. The key issue with SurveyMonkey now is that potential respondents "run from the survey." When people see the words SurveyMonkey, they just ignore the email, post, or what have you. In an aggressive effort to keep market share, they have become practically useless. And in my experience, this situation is extreme.

Recommendations to other buyers: Use somethings else.

great service

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the interface is user friendly

Cons: N/A

Overall: This server is great. the software is on point. never gives me a hard time. its easily accesible and comparable with most devices

Recommendations to other buyers: N/A

Mwah.

Mar 11, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: It has a good look and feel, and it works very intuitively. On the downside: there are too little options for routing, which can lead to a bunch of unnecessary filter questions to rout a more complex survey. Sometimes the editor works really slow, so you have to be patient. Pricing is ok, but taking into account the limited possibilities and the fact that the platinum price is only for 1 account, with extra fee for every other log-in/profile, I wouldn't recommend SurveyMonkey

Terrible experience with purchase of a "plan"

Nov 22, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: While the functionality is good the plans are terrible and the customer service is appalling and unforgiving!!!
Beware of purchasing a plan if you only want a one month plan; only the SELECT plan will allow monthly payments - all others are billed annually. Their website regarding this is very confusing and one can be easily tricked into purchasing an annual plan - which Survey Monkey refuses to cancel if you accidentally purchase such as plan.

Great survey product

Apr 09, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: While it's gotten a little more complicated as it's evolved, I've always been impressed with the capabilities provided. Keep up the good work.