Qualtrics Insight Platform

5 / 5 86 reviews

Who Uses This Software?

Organizations of any size seeking a research platform that delivers the insights that drive real change, momentum, and growth.


Average Ratings

86 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/year
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Qualtrics
  • www.qualtrics.com/
  • Founded 1990
  • United States

About This Software

The Qualtrics Insight Platform's intuitive drag-and-drop interface lets every researcher quickly add advanced online survey building and analysis to their repertoire. No survey platform delivers faster or richer data, or gives you greater control of your data. With Qualtrics you can build surveys, send them, and roll out organization-wide results the same week. Request a demo or sign up for a free account to get started with Qualtrics today.


Features Checklist

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Outstanding product and company

Apr 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, great functionality

Cons: Nothing

Overall: My organization has used the Qualtrics survey software for two years, and we are extremely happy with the functionality and ease-of-use of the software. The company is truly outstanding -- their customer experience is the best I've experienced to-date.

Recommendations to other buyers: In-person training held regularly would be very beneficial

Qualtrics is a delightfully powerful survey tool

Mar 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service is the best in the business. Feature requests are taken seriously. The platform is clearly designed for ease of use.

Cons: A bit of a learning curve for some more advanced functions.

Overall: At my organization, we conduct surveys for a range of clients with different needs, population sizes, and levels of sophistication. Qualtrics tools allow us to offer a range of products and services to our clients with limitless customization.

Recommendations to other buyers: Knowledgebase is stellar.

Awesome support services.

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Qualtrics is committed to their users' success. Awesome customer service. Easy to use platform that's quick to setup.

Outstanding product and even better organization

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use basic functionaly

Cons: The reporting side is not versatile as I would like to include personal responses without having to embed fields.

Overall: Recently become a user of Qualtrics. I am still learning my way around this tool but the level of support is has been superb. Recently attended Insight Summit and the experience exceeded our expectations. The culture and energy it was impressive, the speakers and breakout sessions were amazing and the opportunity to network with other people in the industry was excellent. I am looking forward to retake my Bronze certification and continue to learn more about your product.

Recommendations to other buyers: Not at this point

Fantastic service all round!!!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: The best survey platform I have ever used, I absolutely can't fault it and he customer service is second to none.

So versatile, easy

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Extremely versatile, easy to use, extensive knowledge library (university).

Cons: At first glance their workflow is different from other survey software vendors out there. But reading some articles on how to achieve advanced survey objectives, it totally makes sense.

Overall: I've been using survey software for almost 10 years now. We recently switched to Qualtrics from Fluidsurveys (acquired by SurveyMonkey) and have absolutely no regrets. Building surveys is extremely easy and their library with predefined choice options & questions is a real time saver. Via their API we are able to present survey results directly to clients through our own platform. Yes, maybe Qualtrics is a bit more expensive than other SAAS solutions out there, but I haven't seen any organization delivering support as good as they do. We are a small professional services firm and at first I thought Qualtrics was (purely) focused on large enterprises. But honestly, I feel like a real valued customer.

Recommendations to other buyers: Before you start building your first survey, please watch some of their "How to" videos. This will get you up and running in no time.

Supermarket

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This platform is a great product and a must have for everyone super easy to use and it well worth the price me my self I love this product and I going to check out more so go check it out for yourself and see what I am saying

It was a nice thing to use, i loved it! I can see using this into the future and beyond. Great item

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This was pretty great, simple to use and wasnt much trouble. I recommend this to anyone and everyone i see

Absolutely love this

Feb 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I had a great experience very easy and I love it... I will most def recommend this to other to come check it out

Excellent Customer Support

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I've used Qualtrics for many, many years. Qualtrics always provides exceptional customer support. They encourage their clients to let them know if there is a feature or function they would like to see. There is a variety of useful options one can use when creating a survey and collecting responses. They have options for any type of survey and audience.

Great tool, great costumer service!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a librarian at an academic library, I use Qualtrics for our quality surveys among library users. The simplicity to make a good survey, the great graphic looks and user-friendly layout (both on desktops or mobile devices), the easy process of downloading reports in all kind of formats and a great costumer support are just mind-blowing. This is really as good as it gets. Thanks, Qualtrics, great job!

great product

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: i have done research and from it i have learned this product seems very useful:) I hope you check it out

Easy to use

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This by far is one of the easiest survey platform. I love the option of clicking on the stars to rate instead of having to slide the bubble across the line.

Qualtrics Insight Platform

Feb 13, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service was not as good as I had hoped but everything else including the functions worked perfectly .

Such a breeze

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program is very easy to use! It is very organized and put together. It's clean and simple. So easy to understand

Clean, simple, and beyond GREAT Customer Service!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I want to start off by saying they have GREAT customer service which honestly is the BEST thing to have by far!! This was simple to use and i didnt need anyone to show me, I learned on my own with just this program. Organization is great as well. I would recommend to a buddy!!

Qualtrics Insight Platform

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Their customer service is simply outstanding. We discovered Qualtrics to be useful in so many ways. Users can immediately create surveys that are easy to build. They have detailed user guides to help you understand every aspect of what you are doing. A lot of functions available.

Qualtrics insight platform

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Good software good quality great for our money and functions really good customer service is very great ! I'd recommend this one. You can organize everything

Very easy format

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's really such a great way to gather information. The surveys are very easy to navigate. Have had very little, if any, issues with it performance wise. This is probably one of the most responsive and simple survey program .

Wonderful company!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love the fact how easy it is to use! They instruction are easy to follow, VERY organized which I love! This sight has helped my company and employers be more organized and developed a better visualization for our data.

Love the drag and drop

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The new features for the Qualtrics Insight Platform are awesome! The ease of use is incredible. I love the nestable drag and drop projects and folders.

Great software

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great for any software user. Easy to get the hang of even for a novice like me.After using this software, I will continue using this maker.

love this really help out

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used this for less than a week and it's great I really love it. works great and helps out. I would highly recommend you to try it really is a good program.

With a little tinkering, great software!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall, my experience was great! It took a little tinkering at first to get used to the interface, but in the end was pretty painless and easy! Would highly recommend using.

The customer service experience was also pretty painless. Didn't have to wait long to speak with someone, who resolved my issue on the first call.

Great market research tool (design to deployment)

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Qualtrics is the best market research tool so far and the best decision our team made after reviewing over half a dozen vendors...I love their intuitive and easy to use survey design with great features...Although we would like to request a few more or existing features to be tweaked for further analyses purpose...I can envision that Qualtrics has the capacity to grow into a dashboarding SaaS tool...may be it already is and that I have not had a chance to take a look at it. If it does...I look forward to long term relationship doing business with Qualtrics.

Hats off to Capterra for creating such a helpful and a timesaver tool selection website that I have raved about it to my supervisor and colleagues. I am Capterra frequent visitor to check for any new softwares updated to the list and softwares that I can propose to my team.

Excellent!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is my favorite survey software! It's very well designed and simple to understand. Very easy to use and helps you create a beautiful and neat survey. Very clean layout with excellent functionality. I absolutely recommend it for quality surveys and great feedback.

Amazing as Usual

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Qualtrics every day as part of my job and any time I have a question/issue, I contact Qualtrics support and my questions are answered (or issues resolved) not just in a reasonable amount of time (usually within 1-2 hours), but the level of detail provided in my support is unlike any other. Often when I have a question regarding a particular feature I receive a custom "how-to" video from Qualtrics Support, visually walking me through the steps.

Exceptional customer service along with a great product

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From a technical perspective, Qualtrics is a great platform. However, I have found that it is not the technology that makes Qualtrics stand apart from the competition. It is their customer service, which is simply outstanding. No other company in any sector has such a great combination of product and service.

Excellent product

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: This is an excellent product that gives you accurate and useful data to evaluate products and events.

Positive Insights Platforms

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Took some getting used to but once up and running, the platform is accessible and helps tremendously when doing runs and cuts of data.

GREAT CUSTOMER SERVICE and PROGRAM!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was able to complete a survey within 30 minutes. It is very easy to use, and provides a professional feel and look. Customer service is readily available to answer questions and concerns. They made this quite a great experience. I totally recommend Qualtrics over any other source for data collection.

Qualtrics Helps Tell Your Story

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ability to dissect and visualize data. Customer service is impeccable.

Cons: Downloading raw data can be difficult

Overall: Qualtrics new Insight Platform works tremendously to help you visualize and understand your data. It allows you to customize every piece from start to finish.

Survey creation

Nov 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: versatility

Cons: some functions are a bit cumbersome, particularly if you have to redesign something already created.

Overall: I have been working on a lengthy survey and have been able to do everything I could want the survey to do through Qualtrics. On rare occasions I have been momentarily stumped on how to create the survey in my mind, but the available information and support has been excellent!

An excellent product!

Great customization

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Pretty much all the surveys conducted by my University (University of Texas at Austin) are powered by Qualtrics. They all are customized to fit with the school's color scheme, which is a nice customization option.

So happy with Qualtrics! You guys rock!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's complete and fairly easy to use. I also like the tutorials.

Cons: Not really any suggestions. It's meet all my needs so far.

Overall: I've been a user of Qualtrics for many years and expect to continue using your service forever--for as long as I can do research. Your platform is great and your customer support team is the best I've interacted with. It's even hard to think of any suggestions for improvement, because you already do such a solid job.

Recommendations to other buyers: No.

Excellent platform for in house surveys and analytics

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Super easy to use, easy to produce reports or data tabulations, easy to manage panels and samples.

Cons: None

Overall: Qualtrics is extremely versatile, easy to use, allows you to create professional lookin surveys, and the customer service cannot be beat.

Recommendations to other buyers: No

Qualtrics, Surveys for researchers

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Great for Researchers

Cons: Quotas

Overall: We used qualtrics for product prototyping, and to create business automated processes. We've even used it to diversify classrooms. Do NOT compare them to Survey Monkey! They are so much more. It's not just about the interface. It's about the Data analytics.

Recommendations to other buyers: Get this product and use it immediately. Take advantage of the native email system built within. If you rely on your own email system you'll be missing out on much of what the product can do.

Flexible tool with fabulous customer support

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a new Qualtrics user and have started created surveys that will be used by others in the organization. The basic features of the tool are intuitive; however, I wanted to limit the number of statements on a Likert rating scale based on answers to previous questions. I emailed customer support and had a response (personalized screencast) within an hour.

great voc product

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it.

great voc product

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it.

Solid Solution

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use yet robust. Always works. New functionality always being added.

Cons: There needs to be more open API integrations. Not many plan options for startups or small businesses on a budget.

Overall: I have used many different survey and insights platforms and I always find myself trying to use Qualtrics for everything I can (and probably things it wasn't meant for too). Having a robust yet easy to use platform to collect and manage user insights is key for any business to make data driven decisions.

Not having to worry that the business decisions or changes made in the company are just lucky guesses is huge. Having a solid platform like Qualtrics makes it easy.

Software buying.

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Was easy to look through, just needed to give better explanation of what it was for. Download was okay.

Outstanding

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's an awesome way to make extra cash for your opinions.

Cons: It's so awesome, I have no cons.

Overall: This service is really awesome. I love how it pays you just for your opinion. These are great people to deal with and their. Customer service is outstanding. A+ to that.

Recommendations to other buyers: N/A

Amazing company

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's completely compatible on most mobile devices.

Cons: It's so good I can't think of any cons.

Overall: I've been taking surveys for nearly 3 years on this platform, and I can gladly say these are super fun surveys. They're very easy and give no issues and high payouts as long as you give high quality honest answers.

Recommendations to other buyers: Give honest answers and get paid high amounts.

I live for this product

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's very convenient

Cons: It's low resource

Overall: I agree this software ideal this is to help build and I feel like it absolutely does that also it's very useful

Recommendations to other buyers: I want everyone to try this product

Easy to implement simple studies, tricky for more complicated questionnaires

Oct 03, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: The software is used for our research - I find it is easy to implement simple studies, tricky for more complicated questionnaires such as nested questions that depend on a chain of previous responses, or ones we want to target specific demographics. The interface makes survey development and distribution simple, but more support both online and interactively for crucial but atypical uses would be helpful.

Was great until all the changes!

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Has all the functionality needed for sending out surveys

Cons: The recent user interface changes

Overall: I've been a Qualtrics user for about 7 years now. The software is great and has all the functionality I need for sending out surveys in a university setting. However, they just revamped the user interface and it is awful. The functionality is the same, but things are harder to find and some features are just horrible. My least favorite part is accessing the data. The default interface is so much worse than their last version. I am curious if they actually got user feedback in the redesign process, because all of my colleagues who use Qualtrics feel the same as I do. Good software, but they shouldn't have fixed what wasn't broken.

SJFC is using Qualtrics

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything; support, knowledgebase, reliability

Overall: It has been over 7 years since we started using Qualtrics on the college campus and it has been a wonderful experience, support is consistent and always responsive. The product is very stable and most recently contacted to ask " how can we help you work better/smarter".

Easy to use since day one.

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease-of-use
Beautiful
Feature rich
Clear

Overall: I've been using Qualtrics for over 6 years now. The software only gets better and better with each passing year, with more and more features, yet it is just as easy to use as it was when I first started using it all that time ago. I can't recommend Qualtrics more highly.

Excellent company!

Oct 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Qualtrics is the leader in the industry. The way they tailor their products and provide the data needed ensures that they will be essentially for businesses for a long long time.

Easy to learn and excell

Oct 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: I would like to be able to sort data more fine before having to export.

Overall: I fell in love with Qualtrics after my first use. I seek out ways to use it at work - in many different forms. It took me no time to learn and the customer service is amazing when I get stuck!

Great finder

Oct 01, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I wasn't sure exact what kind of platform our buisness needed but I explained to our very helpful consultant what I wanted and what I didn't. In just a few hours, he got back to me with several great options that were exactly what I was looking for.

It was great.

Sep 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience was great. It was easy to use. The questions asked were very easy to answer. This is great software to use.I enjoy taking the surveys.

Qualtrics can't be beat

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Power, flexibility, cost, css support, java extensibility.

Cons: There aren't any.

Overall: We had used other survey vendors, but they just didn't have the flexibility and power that Qualtrics does. If you need power, ease of use, low price, easy data reporting, professional helpdesk staff. Qualtrics CAN'T be beat!

Recommendations to other buyers: Qualtrics will do a free trial. We were hooked, and there prove was literally UNBEATABLE for what they offer!

A Survey Platform I Couldn't Live Without

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility
Ease-of-Use
Variety of question types and options
Excellent support

Cons: Expensive licensing (but that's to be expected)

Overall: As a college professor and researcher, I collect tons of data using online surveys, and I've used numerous platforms to do so. However, ever since discovering Qualtrics, I could never use another platform again. The flexibility is outstanding, with the ability to create not just any type of question imaginable, but to intricately structure surveys to achieve exactly what I need for any given research study.

Even with this level of functionality, it's extremely user-friendly and easy to learn. My students are typically able to pick it up and design their first surveys after only a short lesson from me, and I find that learning new functions when I need them takes almost no time at all.

When I do encounter issues or roadblocks, Qualtrics' incredible tech support team is only a couple of clicks away. Their friendly representatives respond extremely quickly, and offer detailed, personalized assistance for even the most complex questions. I couldn't be happier!

Good software with the best customer service!

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: There are many options that are easy to use. It's a very smooth software system.

Cons: My biggest complaint is I can't get the tags to export as I would like them to when I use a matrix question. It adds additional information to my label when I export the data so I have to change my variable names every time which is a pain.

Overall: This software is easy to use and does just about anything you need it to. If you have any issues with figuring it out, the customer support is the best I've ever seen - easy to get a hold of, everyone is incredibly knowledgeable, they have always fixed my issues, and they even did things for me when I was unable to do them because I did not have access to a computer when my survey launched.

the Qualtrics support team is fantastic

Sep 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I have been able to get reports for all aspects of my doctorate -- so thanks very much

Cons: Sometimes the flow is no intuitive - but you can ask the support team for help --- and get this -- I received videos to show me how to get the results I was after :) :) :)

Overall: I am new to Qualtrics and have been learning to use this program via the videos and the support team -- both which have been fantastic :)

Recommendations to other buyers: Once you know what you are doing -- it is pretty straightforward

Qualtrics for the Win!

Sep 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Qualtrics is a very robust tool, and I am learning something new about the software all the time. On those functions I was unsure of, I popped into a Chat with Customer Support and got all answered in a very timely fashion. Great product, great support, for the win!

Excellent job!

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: 1. User-friendly;
2. Ability to build complicated surveys;
3. Helpful team.

Cons: 1. No "undo" button.
2. Could have more questions types.

Overall: Qualtrics is a very user-friendly software. It's literally THE BEST survey tool in market we can get. As a Ph.D. student, building a complicated survey online is not easy but Qualtrics can do almost whatever I wanted. The Qualtrics help team is extremely responsible and helpful. They answer my questions promptly and clearly.

Great Software!

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Professional look, easy to use.

Cons: None so far

Overall: Just started using it but everything works extremely well!

SPSS "Legacy" Data Export Function- Quick and Helpful Tech Support!

Sep 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: After Qualtrics updated I had a difficult time exporting my data into SPSS so that it would include my coding settings. Customer service quickly helped me navigate the new export options! The hold time was only a few minutes and my service rep was very helpful, efficient, and friendly.

Great Customer Service - A Rare Feat in the 21st Century, but Qualtrics has it down !

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was trying to include javascript in my qualtrics survey. The code was not working in the newer updated version and customer service was able to solve my issue. They went above and beyond to solve the issue and I was extremely pleased with their solution. I have had multiple great experiences with customer service. They are very reliable, specifically, they will get back to you via e-mail extremely fast with personalized videos to explain what is going, if needed.

Qualtrics Survey Software

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Versatility. We use it for class registration and follow-up evaluations.

Cons: It would be nice if we could consolidate duplicates on more than just email because many of our participants share an email with each other or use them to register their employees.

Overall: The software is very user-friendly and versatile, and the customer support is very good. The new platform makes it even easier than it was when we started using it.

Recommendations to other buyers: It's the best solution we have found for the many things that we do to gather and store data.

E-mail Triggers went down and Qualtrics Support saved the day!

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's flexibility and ease of use.

Cons: I can't really think of any cons as we have been very pleased with the software.

Overall: We use Qualtrics for a self-paced organizational training and laboratory self-assessments that we require all of our biohazardous agents users to take. We set it up to automatically send a certificate when respondents complete the necessary criteria. We use Office 365 for emailing and recently had issues with the email triggers not sending respondents the certificates of completion. Qualtrics Support responded immediately and was extremely helpful. The issue was resolve within the hour.

The Best...Simply the Best!

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the people the best, but the software is intuitive and easy to use. It's like and Apple product, you don't really need a manual to use it right out of the gate.

Cons: I don't like finding out that something changed when I log in. I would rather have been told ahead of time that things were changing and I should expect X Y or Z.

Overall: I always get great service and support from the support line. They are focused, professional and help to solve any issue that I have.

Recommendations to other buyers: Keep hiring great people and communicate more proactively. You have a great product. Don't lose sight of the power of relationships. Your people and your communication style drives great relationships.

Qualtrics: More Than Just a Survey

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love how granular you can get with every type of action you want to perform. You can use general methods for logic, or create your own with ease. Qualtrics is can be generic as you want, or as customizable as you need.

Cons: I wish Qualtrics wouldn't charge for additional question types. For example, add the form upload and signature question types, you have to pay a fee for each.

Overall: Qualtrics is much more than survey software. In fact, I use it for everything but surveys. I've begun the creation of Quick-Help support tool that is powered by Qualtrics. A user is taken down specific path based on his/her individual needs. After entering the needed information, emails are fired off to the people who can fulfill the user's request. The ability to use Qualtrics as my own kind of ticket support system is crucial to fulfilling our users' needs in a systematic and efficient way.

Recommendations to other buyers: www.qualtrics.com/support is the source for everything you need to know about this amazing software. This page has excellent how-to videos and other documentation to help you get up and going.

Great tool!

Aug 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the variety of questions.

Cons: No cons because I am using the free version. So its giving me enough for no cost.

Overall: Using the qualtrics survey for a class project. Its been easy to use and my respondents are pleased with it as well.

Recommendations to other buyers: I makes implementing a survey effortless. Most of my respondents were put off by the hardcopy version of the survey but didnt think second about the online version. Online fits into the respondents daily activity so they didnt mind completing it through their phones or computers.

Going from survey-takers to survey-writers

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: So i'm joining this on a company request, but made the account without linking it to my company. There was an issue with transfering it over to the company license. However the support team was extremely helpful, answered on time and with helpful solutions. Absolutely 5/5.

Qualtrics is awesome

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software has great functionality. Qualtrics provides exceptional training and tips. The customer services is outstanding.

Cons: There are some limitations in the area of question design. Specifically with options for how you would like responses.

Overall: Besides having a great product, I have consistently had excellent service with Qualtrics support. Of the many different survey software packages I have used, Qualtrics is the most nimble, intuitive and useful.

Recommendations to other buyers: It really is the best out there.

Amazing Customer Service

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Qualtrics is so easy to use and provides beautiful results

Cons: I wish my company would allow us to use Qualtrics on more projects

Overall: Called support for an odd request and received fast, friendly help. The support person, Tanner, obviously was listening and got me the precise help I needed. He wasn't following a useless script.

Great Service,

Aug 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple, logical and scalable.

Cons: It would have been great to embed pictures in panels for customizing surveys

Overall: Worked with a expert ClientService Consultant. I can now integrate QUALTRICS in many more potential tracking surveys in Dental Education.

Recommendations to other buyers: See above

Greatest Customer Service Around

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Qualtrics is wonderful. It is easy to use but allows for complex survey building. The customer service is unmatched.

Prompt Response to My Inquiry

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Promptness of response from customer support

Overall: I used the chat feature to ask a quick question about how to publish a report, and received a response within 2 minutes.

Recommendations to other buyers: I used this software at my previous employer, and hope to influence my new employer to adopt Qualtrics as it's survey software of choice

Best Online Survey Platform

Aug 04, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am extremely impressed with Qualtrics tech support. Staff are friendly knowledgeable and a go the extra mile to resolve issues and answer questions. On one occasions a support person worked with me for over an hour on the phone to make sure my survey was programmed correctly. I have never not received the help/answers needed when I call.

Above and beyond

Aug 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Engineers are open to changes and challenges, upgrades and upsets :)

Cons: The newer reporting system only allows one question per page, so reports can be very long, we sometimes have 300 questions~

Overall: The Support group is amazing. No matter when I call they are kind an caring. You can hear the smiles in their voices and each one seems to really love their job. Yesterday and today Mark helped me with a particularly involved survey flow, and his suggestions and information led to the best outcome for us. And of course, the annual summits are unbelievable!

Recommendations to other buyers: Make sure that you present all of your unique requirements / features needed to get the best results.

Qualtrics equals excellence!

Jul 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Right from the start when I was learning to use the Qualtrics software, the design of the interface was intuitive and the ability to program a basic project could be understood in very quick time. The customer support has also been excellent.

Cons: At this stage of my usage of Qualtrics (i.e. still quite early), I have not found anything I dislike about the product.

Overall: As a new researcher, the Qualtrics survey software has not only been a valuable design tool, it has also contributed to my understanding of what I am doing with my project. I am not the most IT-literate person getting around, but the user interface is intuitive and simple to use. Those features that I was unable to use properly could be figured out using the tutorial information that is available. When I couldn't figure it out, the support staff you can ring were amazing - not only did they help me with the more complex programming I had to do, they first had to decipher my questions which were not always well communicated. They did all this with a sense of humour and a great attitude. I cannot recommend the software and the support highly enough.

What would I do without Qualtrics?!

Jul 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Extremely user friendly program. Powerful platform to field surveys with any and all question types. I have gotten extremely helpful, knowledgeable, friendly service with my questions about survey design, account issues, and email recruitment very time that I have contacted the Qualtrics support staff.

Overall: Qualtrics Insight Platform is a vital tool for my research and teaching. I have fielded numerous surveys, and Qualtrics has had every feature I needed for any question type I wanted to include and any panel design I wanted to utilize. Also, the Qualtrics support staff has been willing and able to help me with any question I had about complex survey designs. Finally, Qualtrics is so easy to use that I teach my undergraduate students how to design and administer surveys for one of my classes.

All around awesome!

Jul 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly, I can put together any type of survey one can imagine! I have not experienced any limitations.

Cons: I haven't come across anything yet.

Overall: My experience with Qualtrics has been excellent. I look forward to using surveys for many activities.

Recommendations to other buyers: Get this software!

Awesome survey tool

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Three words: Ease Of Use. Survey creation, alteration, dissemination, and dynamic frequency reporting are easily and quickly done. The admin tools managing users and projects are well thought out and easy to use as well.

Cons: Qualtrics has made strides in their reporting but it still needs some attention.

Overall: Although I¿m on the waning end of my career, my experience with Qualtrics survey tool have been amazing. It is very easy to use, I can quickly launch surveys, circulate dynamic reporting and their customer support is amazing. Two thugs up!

Recommendations to other buyers: Great survey/data collection tool.

Outstanding tech support

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple

Cons: Cost

Overall: I have used Qualtrics in the past but did not need tech support. Today I needed it, and within minutes I have a custom video based on my survey of what to do.

Recommendations to other buyers: Wish you could convince my college to adopt this.

360 Evaluations

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, has a lot of options.

Cons: -

Overall: Everyone was very helpful, every time I called. They walked me through every step of the way, and made sure I was happy with the outcome.

Recommendations to other buyers: -

Feedback for qualtrics platform

Jul 20, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to edit

Cons: the distribution options are confusing and my responses have not been correctly recorded.

Overall: While the platform is quite complicated and not easy to find answers online, however your customer support team is absolutely fabulous

Great, intuitive survey software

Jul 18, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This has been an excellent survey software for research purposes. It collaborates wonderfully with my university's participation registration system (Sona). I use it for reading comprehension research, allowing participants to read passages and answer a variety of comprehension questions. It also works great for collecting demographic data, polling responses, and collecting self-respect data (e.g., personality assessment or identity measures). I have been really impressed with all it can do. You can even have the program score your surveys (or quizzes, in my case) for you. I highly recommend it.

Qualtrics tool's and services are amazing! The tool is efficient and customer service is world class

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The technology is user friendly and the customer service is world class. I have colleagues and individuals from other industries always asking me about this technology. I have been able to increase my productivity and the quality of work deliverable with Qualtrics. My team has been able to accomplish much more than we could have imagined in such a short amount of time.

Cons: I'm a tough customer but this is one of the few products that I couldn't find any cons. I'm impressed.

Overall: I have been using Qualtrics for over two years and it has been one of the most useful tools I have ever used in regards to marketing research and business analysis. The technology is user friendly and the

Recommendations to other buyers: If you're interested in research, business analysis, market research, inquiring customer satisfaction, and delivering high quality reports with a click of a button...this product is for you! I don't think there is a product like this on the market. Even the customer service/support team is world class. Thank you Qualtrics!

Qualtrics Research Suite

May 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: I have been using Qualtrics Research Suite since about 2009 and have updated it on a regular basis. I have reviewed other competing products and find that Qualtrics Research Suite has the best range of features, a very provides excellent value. I have purchased other Qualtrics products such as Site Intercept and their Offline Research App (which allows you to collect data in the field and offline, then upload responses into Qualtrics) and i am looking at their Target Audience panel management software. Customer service, sales and support are all excellent.

Cons: Haven't found any yet.

Qualtrics Survey

Nov 18, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: -user friendly
-advanced logic/branching
-translator
-downloadable into spss, excel,
-87 question types
- 277 template surveys

Cons: -a little pricey

Overall: STRONGLY RECOMMEND THE PRODUCT!