Who Uses This Software?

mysurveylab.com is scalable survey tool designed both for small and medium enterprises, as well as big international organizations. For most demanding clients we offer custom system development.


Average Ratings

17 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • mySurveylab
  • www.mysurveylab.com
  • Founded 2009
  • Poland

About This Software

mysurveylab.com is professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web browser is needed to use it. Some of the service features include: advances logic & randomization, any language support & multi-language surveys, group work & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS), branding & white label surveys, API.


Features Checklist

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Best on market

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functionalities like SPSS, Heat maps, Cross tabulation and report filters.

Cons: Help is not always helpful

Overall: Mysurveylab is really fast in comparison to other tools on market. You don't have to wait for every single piece of data. They have best cross tabulation I ever use. Real if you need this functionality there is no better option.

Mysurveylab - excellent solution

Nov 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: functionality, support, loyalty, cost, continuous improvement

Cons: need a more modern interface

Overall: Great survey software and professional customer support. We used online surveys with heat map and hot spot questions and software worked really well. It is real pleasure to work with mysurveylab.com.

Experience

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I'm 3 years client of the company. The cooperation is excellent. Customer Support respond immediately.

Strongly recommend mySurveyLab.com

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - great support team
- various functions
- low price
- professional statistics in different file formats

Cons: - It's hard to find any cons

Overall: I'm using mySurveyLab.com for a couple of months and I must admit that - in my opinion - this portal is just great. It has very user-friendly interface, it is easy to use and has various professional functions.
Additionally, every time when I'm having some questions I'm in touch with mySurveyLab support team and I'm always getting quick reply and needed help from this department. This is very important because thanks to this I don't have any fear of creating new surveys and conducting new researches because I know that support team from mySurveyLab.com is going to help me and solve my problems. Many thanks to Mr Jakub for his patience and knowledge.
I strongly recommend mySurveyLab.com!

Efficient software with great support

Nov 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been conducting our surveys with MySurveyLab for many years now. What is worth to underline is the great support team that is always ready to help and effective. When it comes to create surveys, MSL has everything what you demand from that kind of tool.

Vendor Response

by mySurveylab on November 02, 2016

Thanks for very nice words.:) We are always happy to help.

Advanced software useful & cheap

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company used mySurveyLab - really high quality. Software is easy, everything is clear. Many useful features. Customer support on the highest level.

Very nice software

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really good software for beginners and bigger buisnesses wishing to hear their cusotmers.. Good pricing model. What i like most about it its still progres.

User friendly app, great support

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: great user support, great multi-language surveys

Overall: It's a very useful tool. This app is easy in use, the interface is user friendly and the support is very kind and helpful.

Excellent tool for marketing research

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It¿s a very cool software. It¿s neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it¿s very user-friendly.
I most definitely recommend mysurveylab.com and encourage everyone to try it out.