# Best Telephony Software 2026 | Capterra > Find the top Telephony software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/telephony-software --- # Best Telephony Software Last updated on April 24, 2026 How to find the right Telephony Software? Learn more from our team about Telephony Software pricing features and benefits in our Telephony Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is telephony software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on April 24, 2026 [Telephony software](https://www.capterra.com/telephony-software/), also known as a [business phone](https://www.capterra.com/business-phone-systems-software/) or [Voice over Internet Protocol (VoIP)](https://www.capterra.com/voip-software/) system, uses internet-enabled devices such as smartphones, laptops, and desktops to make and receive phone calls. These solutions convert two-way messages into digital packets and delivers them over the internet in real time to facilitate calling between two or more people. Businesses use telephony software to perform a variety of operations including sales and marketing, lead generation, and customer support. * * * For more information consult our [Telephony Buyers Guide](#buyers-guide-content) [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Dialpad Connect modernizes telephony technology, putting voice, messaging, meetings, and video on any device.  [Learn more about Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [4.2 (63)](https://www.capterra.com/p/199031/OpenPhone/reviews/) Run your entire business phone operation from one platform — numbers, routing, recording, and AI summaries, all with Quo. [Learn more about Quo](https://www.capterra.com/p/199031/OpenPhone/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) SMBs w/ 10-100 users save money & time with the Intulse cloud VoIP services. BYOD or buy/rent phones. Softphone. 100% US support. [Learn more about Intulse](https://www.capterra.com/p/161865/Intulse/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) DialedIn's optimizes call centers with telephony features including advanced routing, predictive dialing and seamless CRM integration. [Learn more about DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP 84% recommend this product [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Unlimited Voice, SMS, Fax, Chat, Video. Fully Customizable and Scalable to fit your Needs. All with our Award-winning 24/7/365 support. [Learn more about Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [3.6 (71)](https://www.capterra.com/p/147610/Phone-com/reviews/) Phone.com delivers professional business calling, texting, and video—so you can stay connected anywhere, on any device. [Learn more about Phone.com](https://www.capterra.com/p/147610/Phone-com/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) CloudTalk is an AI-powered, cloud-based telephony software for sales and customer service teams. Start your FREE 14-day trial today! [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [4.6 (155)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP 82% recommend this product [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1201)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) A seamless solution to unleash the power of cloud business communications. [Learn more about RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) Bitrix24 #1 free business cloud telephony system, CRM and telemarketing solution used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support. [Learn more about Nextiva](https://www.capterra.com/p/175788/Nextiva/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP 84% recommend this product [## Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (865)](https://www.capterra.com/p/169627/RingOver/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more... [Learn more about Ringover](https://www.capterra.com/p/169627/RingOver/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP 88% recommend this product [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) Talkdesk is an intuitive, cloud-based telephony solution with advanced features, comprehensive reporting and seamless integrations. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP 83% recommend this product [## Google Voice](https://www.capterra.com/p/210592/Voice/) [4.5 (717)](https://www.capterra.com/p/210592/Voice/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. [Learn more about Google Voice](https://www.capterra.com/p/210592/Voice/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing. [Learn more about VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP 93% recommend this product [## CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (678)](https://www.capterra.com/p/159578/CallHippo/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. [Learn more about CallHippo](https://www.capterra.com/p/159578/CallHippo/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) GoTo makes IT and business communication easy so its customers can do what matters most. [Learn more about GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP 82% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. [Learn more about Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## 3CX](https://www.capterra.com/p/158704/3CX/) [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. [Learn more about 3CX](https://www.capterra.com/p/158704/3CX/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) Aircall is the modern telephony solution designed to integrate with your favorite business tools. Numbers available in 100+ countries. [Learn more about Aircall](https://www.capterra.com/p/184709/Aircall/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP [## Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) Convoso is designed for outbound sales. Customers using Convoso have experienced 300% increase in contact rates and 30% in revenue. [Learn more about Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Telephony features reviewers most value Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail VoIP Page 1 of 13 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (323) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Auto-Dialer Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Call Transfer Caller ID Computer Telephony Integration Generative AI IVR Multi-Channel Communication Reporting/Analytics Voice Mail VoIP Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [VoIP Software](https://www.capterra.com/voip-software/)[Call Accounting Software](https://www.capterra.com/call-accounting-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Telecom Expense Management Software](https://www.capterra.com/telecom-expense-management-software/) Table of Contents - [The benefits of telephony software](#the-benefits-of-telephony-software) - [Typical features of telephony software](#typical-features-of-telephony-software) - [The cost of telephony software](#the-cost-of-telephony-software) - [Considerations when purchasing telephony software](#considerations-when-purchasing-telephony-software) - [Relevant telephony software trends](#relevant-telephony-software-trends) ## The benefits of telephony software - **Reduced call cost:** Traditional phone lines allow only one call at a time and charges on a per minute basis. VoIP systems, on the other hand, allow users to make multiple calls at any given time using the same internet bandwidth and connection. All they have to pay is their monthly broadband bill which brings the individual call cost to a fraction of the cost of a traditional phone call. - **All-inclusive service package:** Phone carriers make users pay extra for subscribing to additional services like call forwarding, video conferencing, national and international roaming, and group calling. But with telephony systems, users don't have to make any special requests to their service provider to activate such features, as they are already included in their package. In addition, telephony software can also be used to perform various other operations like transferring digital files, recording, and storing call data securely. - **Freedom of scalability:** Unlike traditional phone systems, which are difficult to scale as the business grows, telephony systems offer more flexibility and scalability in terms of adding new network lines and expanding network bandwidth, all while remaining cost effective. In the same way, you can also reduce the number of lines if you are planning on downsizing. Most of the software available in the market allows you to pay for what you use, making them economical and effective for businesses of all sizes. - **Mobility:** Mean opinion software (MOS) telephony systems offer either web-based portals or mobile accessibility that gives you the freedom to run your business from anywhere, at any time. Users need to log in to their account to start making and receiving phone calls from any internet enabled device. Unlike traditional phones, telephony solutions are not restricted by the network coverage of their service provider. Users don't even have to pay extra for national and international roaming. * * * ## Typical features of telephony software - **Call center management:** Manage call center operations such as call distribution, call answering, setting up the interactive voice response (IVR), and more. - **Voice and data integration:** Integrate voice and data into a single data packet to transfer between two parties over the internet. - **Inbound reporting:** Report key metrics of an inbound call center, such as the number of calls received and answered, call conversion rate, agent performance, etc. - **VoIP:** This is a service that allows businesses to make calls via any internet enabled system. - **Call monitoring:** Barge into and monitor calls taken by agents and new employees for training, performance monitoring, and quality inspection. * * * ## The cost of telephony software Most products in the market are priced on a “per user, per month” basis along with additional call charges and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $0 - $16 - $16 - $60 - $60+ _\*The pricing included is for the entry-level/lowest priced offering that was found on vendor websites on September 9, 2019. These ranges correspond to 25th, 75th, and 100th percentile of the pricing information gathered from the vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product, which is priced higher, may include some additional features such as a power dialer, dedicated account manager, service level agreement (SLA) monitoring, and third-party integration. * * * ## Considerations when purchasing telephony software - **Ensure security and reliability of the solution:** Security is a crucial factor while shortlisting telephony software, since the software and its associated infrastructure will be handling your business communications end-to-end. So make sure the software you choose is capable of encrypting all of your messages. It is also a good idea to have additional security measures such as multi-factor authentication, single sign-on, user action monitoring, and role-based access and permissions. - **Look for what existing customers are saying:** When it comes to buying a telephony software, reviews from existing customers can be of great help to evaluate the call quality and the level of service offered by the service providers. Look for popular names on various software reviews and rating websites such as [Capterra](https://www.capterra.com/telephony-software/) to read about the software and their reviews before making up your mind. - **Validate training and support offered by the vendor:** Once you have shortlisted vendors, check to see what kind of support options are included in the software package, and note how easy it is to get ahold of the vendor’s support team. Determine what kind of support the vendor offers during implementation as well as post installation. Validate support in terms of onboarding videos, training manuals, support videos, and a troubleshooting knowledge base to determine how comprehensive the vendor’s support system is. * * * ## Relevant telephony software trends - **Global business phone system market is expected to grow:** Business telephony systems have come a long way, from using landline phones for making calls to using the internet for calling. According to [Future Market Insights](https://financesonline.com/business-phone-systems-statistics-analysis-of-trends-data-and-market-share/#general), the number of corporate VoIP subscribers worldwide is projected to reach 204.8 billion in 2020. This will drive the business telephony software market share to grow from $3 billion in 2015 to $140 billion in 2021. - [**Artificial intelligence (AI) chatbots**](https://www.capterra.com/resources/top-5-small-business-tech-trends/) **will drive customer interactions in future:** [Servion Global Solutions](https://aibusiness.com/ai-will-power-95-of-customer-interactions-by-2025/) has predicted that 95% of all customer interactions, be it text or call, will be powered by AI-enabled chatbots by 2025. Even [Gartner](https://www.gartner.com/en/newsroom/press-releases/2018-02-19-gartner-says-25-percent-of-customer-service-operations-will-use-virtual-customer-assistants-by-2020) predicted that 85% of customers will first have some sort of interaction with a bot by 2020 before actually speaking to a human being. AI can help call centers in many ways including language translation, recognizing speech patterns and agent skills to route calls to suitable reps, analyzing customer history to deliver better customer service, and more. It is expected that telephony software developers will start adding AI and bot capabilities to their existing telephony software.  * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s category page](https://www.capterra.com/telephony-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/telephony-software/) that offer them. The following sources were used for this document: 1\. [Top 5 Tech Trends for Small Business, Capterra](https://www.capterra.com/resources/top-5-small-business-tech-trends/)  (Date accessed: Sept 09, 2019) 2\. [Gartner Says 25% of Customer Service Operations Will Use Virtual Customer Assistants by 2020](https://www.gartner.com/en/newsroom/press-releases/2018-02-19-gartner-says-25-percent-of-customer-service-operations-will-use-virtual-customer-assistants-by-2020) (Date accessed: Sept 09, 2019) 3\. [Servion Global Solutions has predicted that by 2025, 95% of customer interactions will be powered by AI](https://aibusiness.com/ai-will-power-95-of-customer-interactions-by-2025/) (Date accessed: Sept 09, 2019) 4\. [30+ Key Business Phone Systems Statistics: 2019 Analysis of Trends, Data and Market Share](https://financesonline.com/business-phone-systems-statistics-analysis-of-trends-data-and-market-share/#general) (Date accessed: Sept 09, 2019)