Directory Sponsors
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
InsideSales.com was the first provider of 'telephony power tools' in a hosted Customer Relationship Management (CRM) solution. With a full range of hosted telephony solutions including power dialers, ratio dialers, voice messaging, voice message broadcasting, inbound ACD and IVR, and enhanced toll free numbers that track marketing statistics, InsideSales.com offers a complete range of telephony and lead response management solutions for companies who sell remotely. Download new MIT research.
More Links: New! - MIT Research Paper Free Trial Pricing White Paper
Featured Solutions
Cadebill base system is a convergent billing solution for Telephone companies, wireless companies, cable companies, ISPs, local telephone companies. Cadebill's open and rule-based architecture provide a wide flexibility to setup the system for a variety of operating environments and for variety of telephony products and other products that require usage based and persistent billing such as telephone, local phone usage, cellular, pager, cable, ISP, energy.
Comprehensive Directory
41 Solutions Listed
Process a majority of routine phone requests independently of a live operator.
Target Market: Mid - Large
Scalable, unified architecture, automated call distribution, predictive dialer, interactive voice response and more.
Target Market: Mid
Includes: integrated voicemail, auto-attendant, multi-party conference bridging and call recording capabilities.
Target Market: Small - Large
Selective voice & data recording without a need for a voice logger; audit calls, generate reports, simple migration.
Target Market: Mid
Predictive dialer software that combines outbound dialing, queued progressive dialing and managed preview dialing.
Target Market: Small - Mid
A PC-based application enabling direct voice recording from digital extensions of most major PBX systems.
Target Market: Mid - Large
Call center and debt collection software, as well as CRM, predictive dialing, call recording and call monitoring.
Target Market: Mid - Large
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
Target Market: Mid - Large
VoIP PBX phone systems for small to medium sized business, Softswitch software for VoIP, Hosted PBX phone system, VoIP billing solutions, IP PBX.
Target Market: Small
Call center management software that increases productivity, efficiency & effectiveness of the contact center.
Target Market: Mid - Large
Open source PBX system providing a complete telecommunications platform.
Target Market: Mid
Complete call center tracking software, CRM integration/PC-based call control, and integration with Inter-Tel PBX/IP-PBX.
Target Market: Small - Mid
Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM
Target Market: Small - Large
Hassle-free, feature-packed enterprise level phone system. Infinitely scalable! FreedomIQ Hosted PBX grows as your need increases.
Target Market: Small - Mid
A complete package for telephony that includes speech compression modules and telephony modules.
Target Market: Mid
Online CRM solution that automates tasks related to marketing, sales, and customer support.
Target Market: Mid - Large
Provides Microsoft platform IP communications solutions including contact and call center automation.
Target Market: Large
The friendly, interactive customer calling system that delivers telephone and email messages automatically.
Target Market: Small - Mid
Performs all telephone line switching, dialing, and call progress functions.
Target Market: Small - Mid
A complete system for an integrated BSS, OSS, telecom business management and worfklow.
Target Market: Small - Mid
Includes powerful PBX functions, thoroughly developed architecture and flexible applications.
Target Market: Small - Mid
Auto and predictive dialer, query based dialing, remote agent capability, drop-rate adjustable and monitoring.
Target Market: Small - Mid
The Case Management Tracking System has been developed to facilitate handling and recording client phone calls to and from the Call Center.
Target Market: Small
Software for small telemarketing and call center departments. Manage data, calls and callers. Optional scripts.
Target Market: Small - Mid
VoIP control panel for small and medium-sized ISPs and HSPs.
Target Market: Small - Mid
CTI software integrated with Panasonic PBX - bringing together the two main communication tools - the computer and the telephone.
Target Market: Small - Mid
A fully integrated enterprise software solution for proactive telecom management.
Target Market: Mid - Large
Telephony - Automates the electronic transmission of voice and data, often to improve call center efficiency.
Target Market: Mid - Large
A VoiceXML-compliant, IVR application builder for generating inbound and outbound IVR applications.
Target Market: Small
Telephony automaton software for the Windows 2000 & NT platforms.
Target Market: Small - Mid
Call center software including predictive dialer, inbound acd and call blending.
Target Market: Mid - Large
Enterprise VoIP solution - Taridium offers complete VoIP solutions for the enterprise and service providers.
Target Market: Small - Mid
Auto dialers, predictive dialers and automated attendant used in your call center for lead generation.
Target Market: Large
Voice over IP monitoring and analysis technology that measures the time varying characteristics of IP network impairments.
Target Market: Mid - Large
Identify long-term telephone activity trends, monitor calls, and view real-time displays of call center activity.
Target Market: Small
Computerized Message Broadcast System, making simultaneous calls automatically to deliver your personalized message efficiently.
Target Market: Small - Mid
Predictive Dialer, Automatic Call Distribution and Interactive Voice Response, Automated Messaging, Auto Dialing.
Target Market: Mid - Large
Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems.
Target Market: Small - Mid
Call Center software including IVR, ACD, Skills-based Routing, CTI, Call-Back, Call Blending, Reporting, Monitoring and Recording.
Target Market: Small - Mid
Print Directory
Software Vendors - Sign up for a FREE basic listing.