Telephony Software Resources

Telephony software automates the electronic transmission of voice and data, often to improve call center efficiency. These applications allow all types of organizations increased flexibility in managing their incoming and outgoing call options as well as a variety of fax and data features. In addition to optimizing an organization's internal operations, Telephony software also offers expanded outgoing capabilities, providing an infrastructure for call center management, help desk operations, predictive dialing applications, Customer Relationship Management (CRM) solutions and telemarketing software.

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Software News

CXO Global Solutions Bolsters its Microsoft Unified Communications Expertise...
11/03/2009 - Company receives Microsoft Certified Partner designation; Principal Systems Architect Robert Burnett advances to elite Microsoft Certified Master status.

Virtual Call Center Company OnState Announces Partnership with Leading Provi...
10/29/2009 - Partnership Enables Cost-Effective Virtual Call Centers that Span the Globe Burlington, Mass.

Leading Communications Service Provider Chooses CosmoCall Universe to Expand...
10/28/2009 - Immediate ROI to Small Business End Users Fuels Demand for SaaS Melville, NY (PRWEB) October 28, 2009 -- CosmoCom, a global leader in Unified Customer Communications and Contact Center Consolidation, announced today that PBfleX, a high-end communications service provider and IT integrator, has bundled CosmoCall Universe technologies into their hosted telephony solutions.

Lung Disease Study Uses Multi-Modal Technology to Reach Participants Increas...
10/21/2009 - Inventive Labs Corporation, a provider of telephony software and application services, and the COPDGene® Study, one of the largest studies ever to investigate the underlying genetic factors of Chronic Obstructive Pulmonary Disease or COPD, announced today the successful implementation of a web and telephone-based longitudinal follow-up solution.

See all 90 articles in the Software News Archive