| 11/14/2009 |
Brekeke and Consona CRM Partner to Build Japanese Contact Center Solution
Emerging Leader in IP-PBX Market Bundles with Consona CRM for Outstanding Scalability, Reliability and Proven Success in Customer-Focused Technology Tokyo, Japan (Vocus) November 13, 2009 -- Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that Brekeke Software, Inc., a developer of high-quality, innovative SIP communication software products for enterprises, telephony carriers and service providers, has chosen Consona CRM, formerly Onyx, as the bundled interface in its newly developed, integrated call center solution.
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| 11/12/2009 |
H1N1 Vaccinations Jam Phone Lines -- Increased Demand for TimeCenter Online Scheduling Software
As the massive vaccination effort for H1N1 continues, a lot of clinics are baffled over the flood of phone calls that are coming in.
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| 11/03/2009 |
CXO Global Solutions Bolsters its Microsoft Unified Communications Expertise/Portfolio
Company receives Microsoft Certified Partner designation; Principal Systems Architect Robert Burnett advances to elite Microsoft Certified Master status.
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| 10/29/2009 |
Virtual Call Center Company OnState Announces Partnership with Leading Provider of International Telephone Numbers Voxbone
Partnership Enables Cost-Effective Virtual Call Centers that Span the Globe Burlington, Mass.
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| 10/28/2009 |
Leading Communications Service Provider Chooses CosmoCall Universe to Expand Its Hosted Telephony Services
Immediate ROI to Small Business End Users Fuels Demand for SaaS Melville, NY (PRWEB) October 28, 2009 -- CosmoCom, a global leader in Unified Customer Communications and Contact Center Consolidation, announced today that PBfleX, a high-end communications service provider and IT integrator, has bundled CosmoCall Universe technologies into their hosted telephony solutions.
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| 10/21/2009 |
Lung Disease Study Uses Multi-Modal Technology to Reach Participants Increase in Study Efficacy Highlights Automated Telephone Software from Inventive Labs
Inventive Labs Corporation, a provider of telephony software and application services, and the COPDGene® Study, one of the largest studies ever to investigate the underlying genetic factors of Chronic Obstructive Pulmonary Disease or COPD, announced today the successful implementation of a web and telephone-based longitudinal follow-up solution.
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| 10/06/2009 |
Panviva to Present Business Process Guidance System at Annual Call Center Exposition (ACCE) 2009
Leading provider of Business Process Guidance Systems to demonstrate fast way to improve CSR accuracy and lower costs Wakefield, MA (PRWEB) Oct.
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| 10/05/2009 |
Promero Announces Enhanced Telephone Service, Call Center Software and Predictive Dialer for Salesforce Users
Promero announced today it's enhanced Telephone Service which includes sophisticated call center software and predictive dialer for Salesforce users.
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| 10/02/2009 |
Matt Zemon Named 2009 Mover and Shaker by Business Leader Magazine
Matt Zemon, President, Element Customer Care has been honored by Business Leader Magazine as a Triangle "Mover & Shaker" for 2009.
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| 09/30/2009 |
TouchStar Hosted Announces Record Growth and Unveils New Brand – TelStar Hosted Solutions
Hosted division reorganizes, expands product offering and realizes 235% growth.
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| 09/25/2009 |
Cypress Communications Receives Innovation Award for Hosted Unified Communications and ACD Solution
Cypress Communications awarded the 2009 TMC Labs Innovation Award from Customer Interaction Solutions magazine for call center technological advancements.
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| 09/18/2009 |
In Wake of Avaya Purchase, VirtualLogger Announces Enhanced Forklift Protection for Nortel Clients
VirtualLogger extends its "no forklift guarantee" by offering Nortel-based call centers needing a call recording solution: upgrade to VirtualLogger by October 31 and when you need to switch out phone systems, VirtualLogger will convert to your new platform at no charge.
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| 09/08/2009 |
Noble Systems Announces Acquisition of Assets from TouchStar
Noble Systems Corporation, a global leader in innovative contact center technology solutions, has acquired assets from TouchStar Software Corporation.
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| 09/03/2009 |
Award-Winning SiteLink Software Launches Redesigned Website
SMD Software, Inc, the industry leader for self-storage and portable storage management software, announces the launch of a fully redesigned website.
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| 09/02/2009 |
Ecotronics Releases "Kapanga for Android" VoIP Client to Google's Android Developer Challenge 2009
The makers of Kapanga Softphone released an Android-based version of their Voice-over-IP telephony software client.
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| 08/20/2009 |
How to Achieve Unprecedented Control and Visibility of Electronic Transactions using E-Signature Process Management
Silanis Technology (LSE:SNS), the leader in electronic signatures, today released version 3.1 of the ApproveIt Web Server - its next-generation, e-signature process management solution.
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| 08/13/2009 |
ActevaRSVP for Salesforce Now Includes Offline Registration by Phone
New call center feature allows event organizers to take phone registrations.
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| 07/06/2009 |
TCN Announces Seminal Partnership with Collect! Software
First-of-its-kind platform integration allows Collect! users to initiate and control campaigns from the account receivables management system interface, eliminating 50-80% of dialer manager labor.
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| 07/02/2009 |
Virtual Call Center Company OnState Announces Support For Google Voice
Business Users of Google Voice Can Now Transform It into A Virtual PBX and Call Centers Newburyport, Mass.
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| 06/25/2009 |
Shoring Up Call Center Quality Monitoring For The Unified Communications Marketplace
CSI earns ShoreTel certification for the Virtual Observer Call Recording and Quality Monitoring Suite.
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| 06/24/2009 |
Contact Center Compliance Launches New Legal Telemarketing Online Resource "The Compliance Guide"
Contact Center Compliance (DNC.com) is pleased to announce the launch of the new and most complete Online Compliance Resource ever created.
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| 06/23/2009 |
Confirmit Hosted Telephony To Support Panel Growth At Garcia Research Associates
Garcia Research Associates, a leading Hispanic market research firm, has selected Confirmit to support the expansion of the first Spanish-dominant Hispanic market research panel.
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| 06/16/2009 |
PRC Achieves Operational Optimization with QlikView
Leading Business Outsourcing Solutions Provider Improves Operational Efficiencies by Decreasing Call Abandonment and Employee Absenteeism Radnor, PA (PRWEB) June 16, 2009 -- QlikTech, the world's fastest growing business intelligence company, today announced that PRC, a leading provider of global contact management solutions, is using QlikView for flexible, timely business analysis and operational performance management.
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| 06/04/2009 |
Evolv On-Demand Selects Voxeo To Help Transform Call Center Recruiting Landscape
Evolv Joins Tens of Thousands of Voxeo Customers Realizing Cost Savings With Flexible, Automated Voice Applications Orlando, FL and Daly City, CA (PRWEB) June 4, 2009 -- Voxeo Corporation, a leading provider of premise and hosted Unified Communications and Self-Service platforms, today announced that Evolv On-Demand, a leader in human capital recruiting and hiring for call centers, is using Voxeo's hosted Interactive Voice Response (IVR) platform in its cost-saving, next-generation hiring solutions for the call and contact center industry.
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| 05/01/2009 |
TouchStar Announces its Latest Innovation in Contact Center Technology - TouchStar 6.0.
TouchStar announces the release of its 2009 Call Center System, TouchStar 6.0, showcasing the new "look and feel" of TouchStar's user experience.
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| 04/16/2009 |
Element's President Shares Latest Information on Call Center Technology at Broadband Summit 2009
Element Customer Care's President, Matt Zemon has been selected to present for an Editor's Choice track at the sixth annual Broadband Properties Summit in Dallas, TX.
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| 04/16/2009 |
Insurance Sales Call Center Announces Lead Generation Breakthrough
With an unprecedented number of consumers using the Web to shop for insurance, Customer Solutions Group has pioneered a method to contact them within minutes of receiving their inquiries.
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| 04/08/2009 |
SironaHealth Receives URAC Accreditation as a Health Call Center
SironaHealth, a national provider of tele-health solutions, has received full accreditation from URAC as a health call center.
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| 03/24/2009 |
Intergraph® Provides 9-1-1 Education Toolkit for Public Safety Agencies in Support of National 9-1-1 Education Month
Effort promotes effective use of 9-1-1 to save seconds and lives Huntsville, AL (PRWEB) March 24, 2009 -- In support of National 9-1-1 Education Month in April, Intergraph® will make available to public safety agencies nationwide an industry association-approved 9-1-1 Education Toolkit to promote awareness about the most effective use of 9-1-1 emergency services to aid 9-1-1 call centers, first responders and the public.
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| 03/19/2009 |
Call Tracking Wins Praise with ROI in First Quarter
CallView 360, the call tracking and marketing optimization Software-as-Service from Dial 800, completes the company's package of direct fulfillment tools, vanity numbers and empowerment software with its latest update, to rave customer accolades and industry-leading return-on-investment.
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| 03/06/2009 |
World's First Hybrid Human-Computer Conference Call Operator Adds Presentations And Control Via The WEB
Hey Otto is the only user-controlled conference calling service to replace clumsy key pad commands and personal identification numbers with easy, 99.8% accuracy voice-controlled call management.
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| 03/04/2009 |
SironaHealth Incorporates as a Medical Contact Center Company, Transitions IntelliCare Business
Former employees of IntelliCare create SironaHealth to pick up where the 12 year old medical call center company left off.
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| 02/28/2009 |
Cornerstone Solutions Introduces "What is CRM" Contest
Cornerstone Solutions is now holding a Microsoft CRM contest with prize for the winner.
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| 02/11/2009 |
Voice Recognition Firm Releases White Paper Addressing IVR Software and ROI for Call Centers During Economic Downturn
The voice recognition consulting company Crimsonet Technologies has released an IVR white paper addressing how voice recognition software systems can help companies maintain profitability through the economic downturn.The white paper recommends detailed ROI analysis on IVR software systems to diminish risk and increase call center productivity.
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| 02/09/2009 |
Sigma Micro Announces New Business Services for Retail Technology Clients
Retail software and services provider extends fulfillment, ecommerce, and reporting expertise.
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| 02/04/2009 |
Lebanese Ministry of Telecommunications Awards HRsmart Call Center License
HRsmart is one of five companies in Lebanon granted a license to install a call center.
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| 02/03/2009 |
CosmoCom Awarded 2008 Product of the Year by Internet Telephony and Customer Interaction Solutions Magazines
Awards Join Best of Show and TMC Labs Innovation Awards from TMC During 2008 Melville, NY (PRWEB) February 3, 2009 -- CosmoCom , the global leader in Call Center Consolidation 2.0, has been recognized with two 2008 Product of the Year Awards for CosmoCall Universe™, its flagship contact center software product.
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| 01/29/2009 |
Inova Solutions and Cisco Join Forces to Broadcast Compelling Digital Media Content in Call Centers
Inova Solutions is preferred content provider for new Cisco digital signage suite Charlottesville, VA (Vocus) January 29, 2009 -- A new digital signage suite from Cisco and a trusted software application from Inova Solutions are coming together to display dynamic content on LCD screens in call centers.
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| 01/16/2009 |
Good News in Tough Times: PSS Remains Bright Spot in Call Center Industry with Record Financial Results
Enterprise Customers Assured of a Safe and Healthy Source of IVR, CTI, and PBX Maintenance and Support Services Dublin, Calif.
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| 01/06/2009 |
Harris Corporation Selects Callfinity for Census Call Center Systems
Callfinity has been selected to provide a call center suite for the 2010 Dicennial United States Census.
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| 01/05/2009 |
Canadian Call Center Service Company Saves on Security with Walling Data
Standardizing on AVG Anti-Virus helps control IT costs, and improve efficiency.
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| 01/01/2009 |
2008 Answer Center America, Inc. Posts Aggressive 29 Percent Growth and Seeks Hiring 25 New Employees in January 2009
Companies have discovered cost effective call center outsourcing services driving growth of Answer Center America, Inc, one of the nation's leading call centers, up 29% this year.
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| 12/19/2008 |
Parature Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
Parature Customer Service™ Software Honored for Outstanding Innovation Vienna, VA (PRWEB) December 19, 2008 -- Parature, the global leader in on-demand customer service software , announced today that they received a 2008 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
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| 12/09/2008 |
A. Duie Pyle Gains Customer Service Advantage with Virtual Observer Call Recording System
Ongoing quest for logistics excellence now includes call center quality monitoring solution from Coordinated Systems, Inc.
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| 12/05/2008 |
Call Center Software: Moneris Solutions Selects inContact by UCN
Moneris Solutions Selects inContact by UCN inContact® Hiring Chosen to Improve Staffing and Reduce Agent Attrition Salt Lake City (PRWEB) December 5, 2008 -- UCN, Inc.
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| 12/04/2008 |
DigiAnalytics Launches The 'Smarter' Call Tracking Solution: Helps Businesses Make Strategic Marketing Decisions in Tough Economic Times
DigiAnalytics™, the easy-to-use call monitoring solution officially launched today.
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| 12/02/2008 |
Angel.com Enhances SupportbyFone with Salesforce CTI Screen Pop Utility
Integration with Salesforce.com Provides Caller Data Instantly to Service and Support Agents; Latest Upgrade to SupportbyFone Solution Available on Salesforce.com AppExchange McLean, VA (PRWEB) December 2, 2008 -- Angel.com , the leading provider of hosted, on-demand call center applications, announced today that it has expanded its SupportbyFone call center integration application with Salesforce CTI, a screen pop utility that provides complete caller information to call center agents.
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| 12/01/2008 |
TouchStar Ranked Number 12 in Deloitte's Technology Fast 50 Program
TouchStar Attributes Its 416% Revenue Growth to its Cost Saving Call Center Technology Denver, CO (PRWEB) December 1, 2008 -- TouchStar, a world leader in call center technology, has been named to Deloitte's prestigious Technology Fast 50 Program for Colorado, a ranking of the 50 fastest growing technology, media, telecommunications, and life sciences companies in the area by Deloitte LLP, one of the nation's leading professional services organizations.
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| 11/14/2008 |
PSS Exceeds Uptime Goals, Extends Life of Legacy IVR System for Major Service Provider
Continued Solid Performance from 12-year-old Nortel IVR Systems Helps Customer Stretch Budget in Tough Economy Dublin, CA (PRWEB) November 14, 2008 -- In a tough economy many enterprises prefer to delay major equipment purchases and extend the life of the call center infrastructure they already have in place.
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| 11/12/2008 |
WavePad Professional Audio Editor 4.0 Released
NCH Software, specialists in audio, video, business and telephony software, annouce the release of WavePad 4.0 marking the first significant upgrade to this very popular audio editing application in over two years.
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| 11/07/2008 |
Upcoming SHL Americas Webcast Examines Effective Call Center Recruitment
Complimentary Webcast on the topic of effective call center recruitment, a look into how to create a clear strategy for handling customer service jobs going forward.
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| 11/04/2008 |
Global Connect Selects Payment Vision to Offer Payment Gateway Services to Customers of Its Voice Messaging System
Global Connect, one of the leading providers of voice messaging and notification services, announced today that its customers will have access to the gateway services of Payment Vision, the popular payment gateway powered by Autoscribe Corp.
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| 11/03/2008 |
VoxOx Enters Worldwide Consumer Market as First and Only "Universal Communicator Service" : New Service in Beta Brings Voice, Video, IM, Text, Social Media, e-mail, Fax and Content Sharing Together to Help Consumers Take Control of Their Interconnected Lifestyles
TelCentris, Inc., a new type of telephony company based in San Diego, today announced that it has launched the public beta of its free consumer service, VoxOx, which unifies today’s key communication channels — voice, video, IM, text, social media, e-mail, fax and more — into a single, intuitive user interface.
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| 10/31/2008 |
Leading Automotive Insurance Software Provider Selects inContact by UCN Annual Agreement for Two Contact Center Locations and More Than 250 Seats
Leading Automotive Insurance Software Provider Selects inContact by UCN Annual Agreement for Two Contact Center Locations and More Than 250 Seats Salt Lake City (PRWEB) October 31, 2008 -- UCN, Inc.
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| 10/27/2008 |
Steve Bederman Takes On a New Growth Opportunity After Ten Years of Growing TouchStar
Steve Bederman Thanks TouchStar's Employees, Customers, and Vendors for Ten Years of Growth Denver, CO (PRWEB) October 27, 2008 -- Steve Bederman, the Chief Executive Officer of TouchStar for the last ten years, has decided to take on a new opportunity at an emerging technology company.
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| 10/24/2008 |
Element Customer Care Joins LiveOps Call Center Exchange Program
Element Customer Care today announced it is the first partner in the LiveOps' Call Center Exchange Program.
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| 10/22/2008 |
Information Access Technology Selects Payment Vision?? to Offer Payment Gateway Services to Customers of its Call Center Software, CT Center and CT Impact
Information Access Technology, Inc (IAT), one of the leading providers of predictive dialing and communication solutions for the collections industry announced today that customers of its site-premised (CT Center) and hosted (CT Impact) solutions will have access to the gateway services of Payment Vision??, the popular payment gateway powered by Autoscribe Corp.
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| 10/22/2008 |
UCN Reports 33% Growth for Its inContact User Conference
Growth Attributed to Increased Customer Success with inContact® Call Center Software Salt Lake City, UT (PRWEB) October 22, 2008 -- UCN, Inc.
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| 10/17/2008 |
Industry-Leading UCN Changes Name Effective January 1, 2009, UCN, Inc. Becomes inContact, Inc.
Industry-Leading UCN Changes Name Effective January 1, 2009, UCN, Inc.
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| 10/16/2008 |
Americold Earns 2008 Summit Award at Consona Customer Conference
Company Uses Consona™ Customer Management to Consolidate Call Centers Across 100 Warehouses and Win the Transformation Award Las Vegas, NV, Indianapolis, IN and Atlanta, GA (PRWEB) October 16, 2008 -- Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced at its premier customer conference, Consona Connect, that Americold, an Atlanta-based third-party logistics provider and Consona CRM user, is the 2008 recipient of the software provider's Summit Transformation Award.
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| 10/15/2008 |
California-based SpotYa.com has Selected PowerCheck Web TM - Internet Lending Module (PILM) from Texas based Answers, etc. to Power it's Internet Based Lending Operations
Established internet lender, SpotYa.com selects PowerCheck Web TM - Internet Lending Module to power it's internet based lending operations as they continue to gain market share and reqire solutions that can grow with them.
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| 10/15/2008 |
Cooking.com Selects inContact from UCNTop Online Housewares Retailer Upgrades to UCN's On-Demand Contact Center Solution
Cooking.com Selects inContact from UCNTop Online Housewares Retailer Upgrades to UCN's On-Demand Contact Center Solution.
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| 10/14/2008 |
Virtual Observer Call Recording System Helps Lockheed Federal Credit Union Deliver Quality, Timely Member Service
Call recording solution for the credit union combines proactive features and affordable pricing bundled as part of an Avaya VoIP implementation.
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| 10/09/2008 |
TouchStar Acquires FacetCorp for its Innovative Phone System that Reduces Operating Costs for Businesses
Businesses Can Immediately Reduce Costs with TouchStar's Innovative Phone System that Minimizes Operating Costs, Enables Remote Workers, and Improves Productivity Denver, CO (PRWEB) October 9, 2008 -- TouchStar, a world leader in call center software, has acquired FacetCorp of Dallas, Texas.
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| 10/08/2008 |
Call Center Software - UCN inContact Signs Agreement with RightScale
UCN inContact Signs Agreement with RightScale. UCN Inc.
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| 10/07/2008 |
Multifaceted NCH Software Launches US Operations in Denver
NCH Software, a leader in audio, video and telephony software, has opened a US office to best serve the company's growing US consumer base.
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| 10/06/2008 |
iQor CEO Vikas Kapoor Launches Groundbreaking Technology at Meeting with President Arroyo
Proprietary "Virtual" Call Center will Allow Agents to Work from Home Manila, Philippines (PRWEB) October 6, 2008 -- www.iqor.com [iQor] President and CEO http://www.iqor.com/Vikas_Kapoor.html [Vikas Kapoor] demonstrated groundbreaking technology that converts its 21 global call centers into a 100% virtualized environment at a late meeting on Friday, Oct.
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| 10/06/2008 |
PSS Announces Record Results, Appoints Lew Chipp President
Seasoned executive brings experience scaling operations with world class customer service.
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| 09/30/2008 |
OAISYS?? Awarded "Best of Show" at ITEXPO West 2008 : Tracer Call Center Software Recognized for Innovation and Quality at Leading IP Communications Conference at Los Angeles Convention Center
OAISYS, an industry-leading provider of call recording solutions for small- to medium-sized businesses (SMB) and call centers, is pleased to announce that their Tracer professional interaction management and quality assurance software has received the “Best of Show Award-Most Innovative Product” at Technology Marketing Corporation (TMC??)’s INTERNET TELEPHONY Conference and EXPO West 2008.
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| 09/24/2008 |
TouchStar's Nine Years in Business and Strong Growth are Highlighted by ColoradoBiz Magazine
TouchStar is Recognized Among the Top 100 Colorado Businesses by ColoradoBiz Magazine Denver, CO (PRWEB) September 24, 2008 -- TouchStar, a world leader in http://www.touchstar.com/Call-Center-Software.htm [call center software __title__ Call Center Software], was recognized by ColoradoBiz Magazine for its place among the top 100 Colorado businesses.
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| 09/12/2008 |
iQor Names New Head of Philippines
Maneesh Goswami Joins iQor from IBM to Lead Rapid Expansion in the Philippines New York (PRWEB) September 12, 2008 -- iQor, a global business process outsourcing and call center services company, has appointed former IBM Executive Maneesh Goswami as SVP, Operations, Philippines.
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| 09/10/2008 |
iQor Announces Launch of ProQor℠
World's Most Advanced Application for People Management in Call Centers New York, NY (PRWEB) September 10, 2008 -- www.iqor.com [iQor]], a global business process outsourcing and call center services company, today unveiled ProQor℠ - the most advanced human resource management application in the BPO or call center industries.
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| 09/04/2008 |
Moosejaw Spreading the 'Madness' Across Channels
Multi-channel is for the birds. Internet Retailer Hot Top 100 retailer, Moosejaw Mountaineering is focusing on customer-centricity and cross-channel optimization.
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| 09/02/2008 |
eBillme™ and CardinalCommerce Extend Cash Checkout to More Online Retailers : New online merchants have launched the eBillme payment option as a credit card alternative for shoppers
eBillme, the only alternative payment option that leverages online banking for eCommerce checkout online and in the call center, and CardinalCommerce, the worldwide leading provider of payment brands, today announced new eCommerce merchants that have added eBillme as a checkout option using Cardinal Centinel??, the Universal Merchant Platform.
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| 08/22/2008 |
TouchStar is Ranked 40th in the US Telecommunications Industry by Inc. Magazine in 2008
TouchStar's New Enterprise Call Center Software and Software as a Service Call Center System will Continue to Fuel Rapid Growth.
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| 08/21/2008 |
Digital Dialogue Experiences Record Call Center Volume : Increased Call Center Volume Indicates Growing Need for 24/7 Total Member Service
Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, achieved record call volume in the month of July.
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| 08/18/2008 |
OAISYS?? Announces Latest Release of Tracer Call Center Software : Reveals New Market Strategy to Deliver Organization-wide Interaction Management Capabilities to SMB Market
OAISYS, an industry leader in call recording solutions for small- and medium-sized businesses (SMB) and call centers, today proudly announced the availability of the latest release of Tracer, the company’s award-winning professional interaction management software.
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| 08/11/2008 |
Digital Dialogue Enhances Total Member Care Suite with DigiKnow : Online knowledge base tool centralizes data for credit union staff, members
Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, has launched DigiKnow, a unique online knowledge base and query tool that organizes credit union information into a database that members and staff can access quickly and easily through a basic question format.
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| 08/11/2008 |
TouchStar and IP-Converge Partner to Implement the Leading Predictive Dialing and Call Center Technology in Asia
IP-Converge will Integrate TouchStar's World Class Predictive Dialer and Call Center Software to Increase Productivity and Reduce Operating Costs Denver, CO (PRWEB) August 11, 2008 -- TouchStar, the world's premier http://www.touchstar.com/Predictive-Dialer.htm [predictive dialer __title__ Predictive Dialer] and a rapidly growing call center software developer, has partnered with IP-Converge to implement http://www.touchstar.com/ [TouchStar __title__ TouchStar]call center technology in Asia.
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| 08/07/2008 |
OAISYS?? Talkument™ Wins 2008 TMC Labs Innovation Award : Voice Documentation and Collaboration Solution Honored for Contribution to Communications Industry
OAISYS, an industry leader in call recording solutions for small- to medium-sized businesses (SMB) and call centers, is pleased to announce Technology Marketing Corporation (TMC) has named the Talkument voice documentation and collaboration solution as a 2008 TMC Labs Innovation Award winner from Customer Interaction Solutions magazine.
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| 08/04/2008 |
Digital Dialogue Signs 100th Total Member Care Client : Company milestone reflective of industry demand for direct call center services
Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, has signed Reno, Nev.-based Clearstar Financial Credit Union as its 100th Total Member Care call center client.
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| 07/28/2008 |
FedFinancial Federal Credit Union Implements Digital Dialogue's Outbound Program : 24/7 Call Center Outreach Service Offering Improves Member Acquisition Rate
Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, recently extended its outbound program to Rockville, Md.-based FedFinancial Federal Credit Union, which provides financial services to federal employees and their family members in the Washington, D.C.
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| 07/23/2008 |
TouchStar Addresses Marketplace Concerns Head On
TouchStar's CEO, Steve Bederman, Addresses Comments Made to its Clients and Prospects Denver, CO (PRWEB) July 23, 2008 -- TouchStar, a world leader in call center technology, today directly addressed false comments that have been made to TouchStar clients and prospects.
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| 07/21/2008 |
Dial Connection selects Payment VisionA? to offer electronic payment gateway services to customers of its call center software, Dial Connection Prospecting and Telemarketing System (DPTS)
Dial Connection, one of the leading providers of call center productivity solutions for the banking, collections, and mortgage industry announced today that customers of its DPTS Enterprise Edition will have access to the gateway services of Payment Vision®, the popular payment gateway powered by Autoscribe Corp.
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| 07/17/2008 |
Sentinel to Offer Payment Vision Gateway Svcs to Users of Its Collection Software, eCollections
Sentinel Development Solutions, one of the leading providers of receivables management software for the collections industry, announced today that customers of its collection management software, eCollections, will have access to Payment Vision Gateway Svcs, through Autoscribe’s PayAPI 2.0 web service.
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| 07/16/2008 |
BFrame Selects Payment VisionA? to Offer Payment Gateway Services to Customers of Its Debt Recovery Management System
BFrame Data Systems, one of the leading providers of receivables management software for the collections industry, announced today that customers of its debt recovery software, BFrame Debt Recovery Management System, will have access to the gateway services of Payment Vision®, the popular payment gateway powered by Autoscribe Corp.
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| 07/15/2008 |
Call Centers Demand Better Business Continuity; Inova Solutions Offers High-Availability Capability
Only 29% of North American contact centers have tested disaster recovery plans, lowest in the world.
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| 07/09/2008 |
Digital Dialogue Adds Tracy Blakely to Management Team : Company Growth Spurs Executive Team Expansion
Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, announced the addition of Tracy Blakely as director of Member Experience.
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| 07/02/2008 |
Angel.com Streamlines the Lead Management Process with ProspectConnect Powered by TARGUSinfo
Automated Lead Capture Through IVR Allows for Immediate Follow-up of "Near-Miss" Phone Prospects and More Personalized Caller Interactions.
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| 06/17/2008 |
Angel.com Integrates Secure Voice Authentication Technology from VoiceVerified®
Voice matching allows callers to securely identify themselves in seconds while reducing costs.
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| 06/12/2008 |
SeaTip Software Systems, Inc. Selects Payment VisionA? to Offer Automated Electronic Payment Gateway Services to Customers of Its Loan Servicing System, LIMSA?
SeaTip Software Systems, Inc., a leading provider of receivables management software for the loan servicing industry, announced today that customers of its loan servicing software, LIMS, (Loan Information Management System) will have access to the gateway services of Payment Vision®, the popular payment gateway powered by Autoscribe Corp.
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| 06/03/2008 |
TouchStar, a World Class Call Center Technology Developer, Announces Its 2008 User Group Conference in Vail
Innovative call center solutions will be revealed at TouchStar's largest event in 24 years.
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