User Reviews

( 17 customer reviews )

Pros

Setup was done fast and quick, if new venues was mostly done within days, it is easy to use great security features specially with name on the ticket and pdf password logged etickets. Best Online eticketing system i have seen.
Finally i can keep my own database which was a problem when i used other ticketing systems and this reduce my marketing budget. Thanks for allowing us to use SABO!

Cons

Paypal Integration is easy and great but sometimes loose data.
SHould concentrate more on using paypal as the only gateway as it is easy and quick to setup.

Overall

Best Online and Box Office Ticketing System in the market, if you have events in Asia and also need staff to assist at your venue/event they are always ready to help!!!!!!! Incredible Team Work. great Guys and all in Uniform very Professional.

Pros

Great customer support
User friendly
Social Networking features
Patron ease
Real time seating charts

Cons

Reports should be more customizable
Would like a review of a patrons history including seats, without having to select each order.
Price structure is very challenging to master and can't be changed.
Don't like how it inputs text for the event description.
Print at home tickets are great, however a challenge that we have when at the venue box office,patron needs us to reprint that ticket that has already been printed at home. There is no easy way to do that. I can't even begin to describe the process in which to accomplish it and most of the time we reprint the ticket by happenstance, not sure how we reprinted it. It's about a 4-5 step process unless there is an easier way that we don't know about.
Would still love to see a feature of refunding a ticket price to a donation. As a nonprofit we don't allow refunds on tickets, we do offer our patrons a tax letter on tickets donated back to us. Would love to release that ticket back into inventory and still capture the purchase.

Overall

Overall SABO is fairly easy to use and meets most of our needs. Even thought there are a few drawbacks that could easily be fixed I would defiantly recommend this product to any arts organization looking for a better ticketing option. It has continued to bring a professional image of our organization to our patrons. Huge thanks to Justin Baxter for his continued support.

Pros

Love the tutorials, Excellent customer support, Can easily build a show and manage events

Cons

Wish some of the reports were different, if an error is made in pricing (when building a show) you can't go back and change certain rows

Overall

I have and will recommend Sabo to anyone in the ticketing business. The over all flow of the software is smooth and the customer service is spot on.

Pros

The team at sabo has been awesome for our use inparticular going above and beyone to meet our needs.. in particular Brendan H, Omar, Aaron and Elizabeth from the help area.. they have taken my calls on holidays weekends early mornings late nights - they can tell you we have all the issues in the world (not with Sabo) but doing our events so they have been amazing for my purposes

Cons

i am not a big fan of the new contact support method but it does work just fine..

Overall

Overall i would totally recommend this product

Pros

Ease of use, quick event set up and management, excellent resource in the online Knowledge Base allowing me to have a big pool of information to search for before I need to contact support. SABO makes it easy to solve your own issues!

Love the section of event management where per ticket and per transaction fees are added - it is by far the simplest and most logical set up I've ever worked with.

Cons

The reports sometimes have bugs, and I wish they were a little easier to manipulate. Even in excel, I'm doing more cutting and copying than just calculating. I'm dying for a Transactions by Patron report, where I can search an individual or range of patron id's and get a list of transactions.

I find the hand scanners to have a little lag, but I don't know if that is a SABO or a hardware issue.

Overall

I definitely recommend this software for a university performing arts center such as ourselves. Specifically for those who are just starting out and might be making the jump from hard tickets to software...learning the logic of event set up is quite easy on this software. I'm not so sure how well it would work for a bigger venue (we have 5 venues, the largest is only 500 seats), but if you're just getting going...absolutely a good web-based program! And a fantastic price, I should mention.

Pros

Customer Support - problems are taken care of immediately and I can always get a support tech on the phone. Lots of user options. We can set up our performances any way we like and have total autonomy unlike other ticketing programs.

Cons

Because there are so many options it takes a little time to familiarize yourself with all the choices, but once you learn how to setup an event the site/program is VERY EASY to understand and navigate.

Overall

I would recommend SABO to any organization that wants to have control over their ticketing setup, sales and fees and enjoys working with a company that has very strong customer support and service.

Pros

SABO was easy to implement and the staff was on hand to assist with getting it off the ground. The program is able to fit our needs and the ability to request new features is a highlight.

Cons

There is a lag time with support and sometimes requests have gone unanswered.

Overall

I recommend SABO to implement an online ticket option in a quick and easy manner.

Pros

SABO is very user friendly. It has great help menus and well as great customer service. If you have a question that is not in the help data base and need to ask customer service the get back to you very quickly. I have never had a problem that didn't get resolved promptly and to my satisfaction.
The Patron Management is by far superior to anything else we have used.
My patrons find the online ticket option very convienient and very easy yo use.
The repots menus will get you about any report you can think of. And then some.

Cons

I really can not think of any.

Overall

AA+++ Recommended.

Pros

I absolutely love that the patron can select their seats via the internet. Our previous ticket service did not allow us to set fees - or retain convenience fees.
The system is stable and I have high degree of confidence that it will be so during our peak sales times.
Back office sales are effortless, the interface is easy to use.
Customer history feature is very useful.
Reporting is powerful. I appreciate the export feature allowing me to customize reports as necessary.

Our account manager stays in touch and has done so from day one. He shows a willingness to discuss issues. He reminds me of a more traditional product manager.

Cons

I really do not have any strong negative impression of either the product or the company.

Overall

I am glad I made the change from the earlier program we used. Our overall profit has increased because we now retain fees. In addition, the quality of the internet user interface makes my patrons happy - and more importantly WILLING to purchase tickets online.

Pros

We came to SABO from Pro Venue, and it was an enormous improvement. Probably the biggest driver for us to move to SABO was the ability to have an online box office. The online feature works fantastic, and has significantly reduced the wait times on the phone. Enabling Print at Home is a great feature and has dramatically reduced lines in will call. Other improvements are the map display, the stability of credit card reconcilliation, their willingness to adapt SABO and make changes to fit our needs, the ease of balancing etc. The staff at Seat Advisor is very open to any of our needs, and when feasible works to make any changes or enhancements we need.

Cons

There are rare occassions that because SABO is web based, we lose connectivity or are affected by other SABO patrons. It would be nice to be able to customize reports. Would be nice to have a patron summary rather than having to drill into each patron order.

Overall

Very highly recommended.

Pros

We are new users of SABO and have had a great experience with the staff in training and getting SABO set-up. I would like to specifically mention Marc Hashagen, who has been extremely helpful in getting our Credit Card Server set-up. Marc has gone above and beyond in terms of his service and has made the transition so simple for our office!

Cons

I haven't experienced any cons as of now.

Overall

The SABO program is extremely user-friendly, and the staff is efficient and timely in getting back to us with answers we have! Their service is also very personal and has made the transition very simple.

Pros

Sabo was an excellent addition to our business. We used to do everything by hand. Having SABO saved so much time that I have been able to enjoy my summer. It's like having an extra "INTELLEGENT" employee. The ease of the system is great for my customers. They love to have the opportunity to choose their own seats and print their tickets to bypass our long lines. SABO's customer service is amazing, I put in a ticket and I have answers within 30 minutes or a phone call to solve the problem. The customer service department is better than I would have ever imagined.

Cons

The only two things I wish SABO would do is: When a customer pays cash you can enter the cash so it tells you how much change to return to the customer. That would help our staff tremendously. Also, I wish SABO would be able to post the events right to "Celebrity Access", Facebook and Myspace. Other than those two small inconveniences SABO ROCKS!

Overall

I highly recommend SABO for anyone that is thinking about becoming automated.

Pros

We have been using Sabo for the past year and half. After searching for a ticketing solution for months, SABO stood out amongst the rest because of its informative sales/support team and pricing. Marc in particular (our client relations contact) has gone above and beyond our expectations from day one. Whether supporting a new business with growing needs and constant changes, providing specific and specialty support options, or creating solutions for problems we thought were too great to overcome - Marc constantly surprises us with his ingenuity and ability to meet our needs. Most recently, SABO added Social Network features that once again keep this system current with the growing demands and trend changes of the ticketing industry.

Cons

I must say that SABO has a range of reporting features that really help us understand who our customer base is, where they are purchasing from, how they heard about our event, and if they desire to be on our marketing contact list. However, as a client that is always looking for more data, I could use a couple more report options that allow me to understand our customer base with a little more ease of use and streamlined information.

Overall

If the pricing doesn't convince you that SABO is in it for the long haul and partnership relationship - then the customer support provided should hit the message home - SABO has genuine concern for its clients and ensures their success with personal attention and response to the needs of its users.

Pros

Patron records and ticketing histories are terrific. I love that we can make notes about each order------we use this function 80% of time----SO helpful. The maps are great.

Cons

Price structures are VERY tricky. I also dislike the terminology for prices as 'discounts'----for whatever reason, this seems to confuse people.
Major con - the text that is 'hardwired' to the internet sales screens. I'm sure many users would prefer to refer to merchandise as something other than 'tickets.' 'Items' would work great......
Also - The 'description' text for events should have more flexibility insofar as editing is concerned. As it stands now, any text that one posts as a description turns into one long run-on paragraph. It looks a bit tacky.

Overall

Overall? SABO is great. There are a few drawbacks but a LOT of really fantastic advantages. SABO has definitely made my box office life MUCH easier.

Pros

Very easy to use, much like retail.

Cons

Have had a lot of problems scanning.

Overall

Very good system. Very happy with SABO.

Pros

NOT MUCH TO COMPARE IT WITH, BUT WE'VE HAD GREAT SUCCESS SO FAR.

Cons

WE SENT IN COMMENTS REGARDING REFUNDS WITH MULTIPLE GROUPS ON ONE TICKET (IE. AN ADULT PRICE WITH A CHILD PRICE). iT CAN NOT BE DONE IN ONE TRANSACTION.

Overall

TOLD SEVERAL FACILITIES HOW MUCH WE LIKE IT.

Pros

Meets all our needs. The support is outstanding, especially Justin Baxter!

Cons

Not really much to say about cons

Overall

Sabo meets all of our needs, helps our company organize and brings a professional image to our company.