User Reviews
ThunderTix by Thunder Data Systems
USER REVIEWS - All reviews
Purchased Date: February 01, 2012
CEO, Pacific Design Partners
April 13, 2012
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Pros
Ease of use
Excellent Customer Service
Easy to integrate into your website
User Friendly back end
Customizable
Plug and Play setup
Amazing Reserved Seating feature and mapping technology
Quick and easy checkout process
Continuous improvements from company to ensure always fixing any issues and capitalizing on new ideas from customers.
Cons
Additional options for other great features (i.e. scanning, design of tickets, etc are incur additional fees...yes, I was hoping they were free:)
Overall
I would recommend this to any event company looking for that cutting edge to help revolutionize their business. It was our first ticketing software type project and this was such a plug and play software that it made us look like geniuses to our clients. Thanks to the ThunderTix team for the support!
Purchased Date: June 01, 2011
President, Mauch Chunk Opera House
March 27, 2012
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Pros
We moved to Thundertix as a way to control our costs in June 2011. Since then, it has been an important key to our business. It streamlined the customer buying experience, it was easy to set up new agents so that we could, in effect, expand office hours, the reports are informative and easy to customize, and customer service has been excellent. The flat monthly rate model works very well for us.
Cons
Need some additional fields in the exported reports so that I can get a better feel for who my customers are, where they come from, how many order online as opposed to over the phone, how much I collect in fees, that sort of thing.
Overall
I highly recommend Thundertix. It's been bullet-proof and we've never received a customer report of downtime. Allowing us to manage costs is crucial for us. We've had experience with Tix, which was also a solid system, but Thundertix is more flexible and saves us money.
Purchased Date: December 01, 2011
Owner/CEO, Sellers & Higgins Walking Tour Company
February 08, 2012
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Pros
After looking into several ticketing packages, my tour company chose ThunderTix to solve our online challenge for better customer service. We had no idea how powerful the product would be! Instantly, we started seeing results and how easy the implementation was. The integration into our website was seamless in no time and we were booking business within a day of installation. Impressive in every aspect, including support. The suggestions and guidance from ThunderTix has proven invaluable and has resulted in added sales and revenue beyond expectations.
Cons
So far, we've not found any serious flaws or shortcomings.
Overall
Any business in need of booking and ticketing should strongly consider ThunderTix. Most impressive of all are the many features that are customizable and simple enough for rapid adoption. Straight-forward instructions coupled with excellent support make ThunderTix the goto option for solution-based booking and...more sales!
Purchased Date: January 01, 2011
Public Relations Chair, Alpha Psi Rodeo
December 29, 2011
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Pros
To begin with, this was the first time our organization has attempted to sell tickets online. Our experience with ThunderTix was almost exclusively positive.
1) They are exceptionally easy to work with and provide outstanding customer service. I honestly can't say enough about this. Our questions and comments were many times responded to within minutes. Stacy and Dawn are both extraordinary problem solvers and are very pleasant to work with.
2) The system just works. While we had a few minor hiccups (see cons), the ThunderTix staff were able to resolve them very promptly.
3) They are constantly adding new features. Over just the few months (January to April) we worked with them last year, they may have doubled the number of features / options within the system. This indicated to us that they genuinely care about their product and aim to constantly improve it.
4) One time fee. This was crucial for us as any percentage of ticket sales adds up quickly.
Cons
While there isn't much I can say in the way of cons, I will list the one minor annoyance we had (has been resolved though) when using the system.
1) The manor in which ThunderTix integrated with out payment processor (Authorize.net) resulted in an occasional double charge (very rare) and some error messages which were difficult for our customers to interpret.
As I mentioned above, I have been told these problems have been corrected. I only list them here in the interest of completeness of this review. We fully intend on using ThunderTix in 2012 and I will update this review if possible.
Overall
ThunderTix is the absolutely the best online ticketing system I have found to date. There were a number of companies which pitched their products and we tried a number of them. Ultimately none of the competing products were as simple to use or as well suited to our needs.
I can honestly say that ThunderTix made a lifelong client in our organization, due in no small part to the communication skills of both Stacy and Dawn.
Did I mention the one time fee for festivals?? If we looked at nothing else, ThunderTix wins our business hands down.
If you are considering online ticketing or are looking to switch from another company, I can assure you that you will not be disappointed with ThunderTix!
Purchased Date: April 01, 2011
CEO, North Pole Experience
August 31, 2011
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Pros
Kudo's to Stacy Chapman, my account person and partner in making Thundertix work for my company! Are you kidding me!?? What have I been doing for the past 2 years, TT is a game changer, sales are exploding, customers are thrilled with the ease of use, and most importantly, the seamless integration with GroupOn and Deal Chicken promotions makes making money a snap, and effortless. THUNDERTIX ROCKS! Scott Pace, CEO North Pole Experience
Cons
I didn't put this in 2 years ago!
Overall
I have researched dozens of ticketing services and settled on Thundertix. Absolute BEST business decision I have made, and it shows BIG TIME in my growing sales success! Thanks Stacy & Thundertix!
P.S. Boomer Sooner!! Had to say that since you are in Austin!
Purchased Date: December 01, 2008
Director of Marketing & PR, Ocean Lakes Family Campground
August 08, 2011
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Pros
Pretty easy to use, good reports, reasonable price. A good solution for smaller venues who need online ticket and event sales. Can be customized to a point. Always improving features.
Cons
The five minute time out on a ticket sale is tough when you are dealing with box office side, if you make a mistake in info and can't figure out what you did wrong it is frustrating and a little embarrassing when the guest is standing there.
Overall
Definitely would recommend, especially to businesses that may not need a high end super expensive software. We did the research and by far this was the most flexible, easy to use, easy to implement and simple enough to train other on. We are pleased with ThunderTix!
Purchased Date: June 01, 2011
Artistic Director, Historic Paramount Theatre, Inc.
June 14, 2011
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Pros
This company is well staffed, and their product and implementation adept, efficient, and innovative. The customer service is also outstanding. Highly recommended.
Cons
None at this time
Overall
None at this time
Purchased Date: March 01, 2011
Executive Assistant, Shakespeare Walla Walla
May 26, 2011
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Pros
Easy Setup.
Multiple ticketing options
Public presale advertising options.
Customization of each event
Seamless transition from company website
No long term contract
Cons
No percentage based coupon discount (but we hear its in the works)
Overall
Starting up a new theater and our first foray into reserved seat ticketing, Thundertix made the transition almost painless. Everything was explained up front and no question went unanswered. Since our offices at the theater were not completed before opening night, the online capabilities of Thundertix enabled us to run the entire ticketing operation out of a hotel room. The customer service (Ms. Stacy Chapman in particular) is outstanding and you feel as if you have your own private troubleshooting squad.
Purchased Date: July 01, 2009
General Manager, Chicago Center for the Performing Arts
April 07, 2011
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Pros
We switched to ThunderTix after becoming disappointed with a far more complicated, way less attractive & WAY more expensive ticketing system.
ThunderTix was integrated into our box office with ease. It is very reliable, and simple to teach to new employees.
Customer service is outstanding. Any questions we've ever had have been answered immediately. Our rep is always available and quickly responsive.
Cons
Coupon codes are limited- but rarely a problem.
Overall
ThunderTix is basically perfect for any box office of any size.
Its design and functionality are ideal for our very busy, very detailed office. You will not find an easier system to learn!!
Purchased Date: January 01, 2008
President, Cape Ann Whale Watch
April 04, 2011
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Pros
Easy to use. Good price. great customer support. Most of the time I get to talk to someone without any wait. If not they get right back to you.
Cons
I really don't have any.
Overall
I would recommend ThunderTix to others that have almost any type of online selling.
Purchased Date: January 01, 2011
CEO, Hard Hearted Hannah's Playhouse
March 18, 2011
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Pros
Great customer service with quick response time. Always helpful and provides a great product that meets our needs for online ticket selling.
Cons
Nothing to report
Overall
We highly recommend!
Purchased Date: February 01, 2010
Business Manager, Whitewater Music
March 15, 2011
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Pros
We have been pleased with Thundertix overall. This system is user friendly and the customer support is great when you need assistance. It is nice to have a ticketing system where the user can be so hands on.
Cons
The customization aspect is the only con. In order to customize this system to fit your needs such as reports, you are charged an hourly rate in addition to your regular monthly maintenance fee.
Overall
I would definetly recommend using this ticketing system versus the competitors. The best part is that our money goes directly into our bank account daily instead of waiting to get our money after the Event is over.
Purchased Date: September 01, 2008
President, Elden Street Players
March 10, 2011
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Pros
#1 - No added/rising fees to our patrons!
Improving interface
Customized
Compatible with Authorize.net
Reasonable cost
PDF Ticketing
Easy to train
Reliable and Available
Cons
Reporting still being developed/enhanced
Better testing and version control has been requested
No real-CRM capability for patron management/history
Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting)
Error codes are confusing to patrons when transactions are not going through
Transaction/Administration speeds varies (system tweaking is needed after most iterations)
Overall
When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups.
We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee).
ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost.
We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model.
Purchased Date: August 01, 2008
Box Office Manager, Dayton Theatre Guild
March 03, 2011
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Pros
Since joining our organization several years ago, my first priority was to implement an automated ticketing system. I tested several vendors. We wanted to control what our patrons paid (if anything) to purchase tickets. So many vendor's pass on these high costs to the patrons to pay for the service. But Thundertix allows us to set the costs we might choose to pass on to our patrons. Not to mention that the cost of implementation was very reasonable and almost painless. They worked with us to customize and integrate their site to maintain the same look and feel of ours. Most of our patrons have no idea they're even on a third party site when buying tickets. Now they're taking things to the next level and integrating even more tools into their system that people use every day (i.e. Facebook, Twitter, Yelp, YouTube and MySpace). They're always working to enhance their system. Their response to issues is like lightening. So the thunderbolt logo is very appropriate.
Cons
I honestly cannot think of any cons. And that is something you don't hear every day.
Overall
I along with the rest of our board would highly recommend Thundertix to any organization looking for a simple, easy to use ticketing site that allows you to take control and save your patrons money and save yourself time. They are always improving their site and introduce new features, many of which come at no addtional cost, for their customers. They are extremely responsive to any questions, concerns or any unlikely problems you might encounter. They really are the best.
Purchased Date: June 01, 2009
Director Of Technology, Sonar
March 01, 2011
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Pros
-ease of use
-extreme flexibility
-extremely customizable
-constantly adding new features
-the best customer service
-puts the most amount of money back in our pockets compared to any other ticketing system we could find
Cons
-custom features can take a while to implement
Overall
Our venue used to be a ticketmaster shop. We were able to cut our service fees to our customers per ticket by over $2, but still were making 400% more per ticket than we were with ticketmaster. Talk about win/win! Overall profits for our first year of ThunderTix are up 25% just from switching over. We are about to enable facebook sales which should further increase revenue. Stacy Chapman is an unbelievable resource that has been there every step of the way to bend ThunderTix to our needs. I wish all tech companies were as pro and nice to deal with as ThunderTix. If you sell tickets and like to make money, ThunderTix is absolutely the way to go!
Purchased Date: June 01, 2007
President/Executive Producer, Annoyance Productions
February 23, 2011
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Pros
customer service is top notch
problems are handled quickly and effectively
features can be added as needed, so you can grow into the system
does not require a service charge to customers
no complicated setup
easy to implement with multiple box office users
company will listen if there is a feature you want and see if they can find a way to offer it.
Have never experienced 'down-time' during our entire time using this system
almost immediate up-time after signing up
you can edit/add/delete events whenever you want or need to
interface can be operated on an iphone!
Cons
There's never been a problem they haven't solved with me, so I can't think of one.
Overall
I highly recommend this system. I spent hours and hours researching other systems and found that for our needs, Thundertix had everything, and was not overburdened with software/hardware that was excessive and cost-prohibitive.
