User Reviews

( 5 customer reviews )

Pros

Both online and box office sales
Donor tracking
Both snail mail and email capable
Excellent report system
Levels of security for box office/management
Graphic display allows online users to choose seats
Hand-holding during setup and training
First class support
Simple to use for online customers
Seamless integration with your website

Cons

Can't think of any.

Overall

The setup charges were in the lower range compared to other systems. It has a flexible list and email system. We use it to track our volunteers among other things. It has a membership and donation tracking system as well. Their robust report system provides every kind of information about tickets, comps, donations, and anything else you can think of. They will adjust your pricing for special shows, groups, or whatever, or if your skills are good enough, you can adjust the pricing yourself.

The support from Ticket Turtle has been fantastic! They bend over backwards to make setup go smoothly. It???s never been more than a couple hours wait from the time I post a problem or question on their online help request form. And that includes weekends!

The real test of the system for online transactions is the end user. As people enter our theater with their paper in hand, I ask them about buying tickets online. Almost everyone says, ???It was really easy!???

Pros

Ticket Turtle presented itself as an answer to our ticketing problems. And they did answer our ticketing problems - what they didn't state was that they also would answer my patron management and marketing questions. Having a unified system to manage our patrons allowed us to go from 600 patrons on a hard copy mailing list to over 2400 patrons on our email list and 600 patrons on direct mail only.

The reports system offered by Ticket Turtle was another surprise benefit - being able to create a report that allows detailed tracking of discounts, show income and patron usage.

Being able to track which shows were attended by which patrons allows for more specific marketing. Being able to offer specific discounts for individual shows at a moments notice. The degree of flexibility that Ticket Turtle offers the end user is amazing - from designing the ticketing structure and pricing to offering discounts and special flex packages.

And the customer IT support is fantastic!

Cons

None ! In 4 years I have had less than 5 patrons complain about the ticketing interface.

Overall

If you need a ticketing and patron management system - this is the one you want. Besides the above features -- it is also web based, which means anywhere you have an internet connection, you have a ticketing office.

I highly recommend Ticket Turtle to any theatre or performance space!

Pros

The Ticket Turtle online ticketing system has literally changed our whole world. As a small and growing company, we struggled for years with providing our audiences with a high quality, accessible and easy to use ticketing systems. Ticket Turtle is not only user friendly from the purchasers perspective, it is also incredibly easy to use as an administrator. There are dozens of reports that give you an up to the minute view of all aspects of your ticket sales, detailed database forms to track your audiences, a very flexible donations and contributions system that makes getting donations from patrons a breeze (not to mention generating automatic thank you emails the instant the donation is received) and a versitile ticket pricing system. We will never use another ticketing system, particularly given the incredible level of customer service we have consistently received. We. Love. Ticket. Turtle.

Cons

The only issue we have ever encountered is with the contributions system where it is difficult to process multiple purchased types in a single transaction (ie...buy a ticket, buy season tickets and make a donation all in one transaction). I believe, however, that TT is addressing this for a future version. I would also love to have the option of having TT staff act as ticket sales/phone staff and hope that TT goes down that road to provide that service in the future.

Overall

We love this system and will never use another ticketing system.

Pros

User friendly & fast; shopping cart feature; print-at-home tickets; customize-able BOCA and e-tickets; able to make the Ticket Turtle web page (where patrons buy our tix) look like our webpages, so patrons don't feel like they've left our website; exchanges are easy; the merge feature for the database is great (cuts down on duplicate entries!); mailing lists are easy to pull; gift certificates may be used online with a code so patrons don't have to bring it in; any balance remaining on a gift certificate is in the patron's record, so they can use it anytime; donations accepted online; discounts available online with a code; customer service questions are answered promptly; it's got a cute name and the staff is personable!

Cons

Reporting does not seem complete. Over 90 reports available, but some seem to duplicate information. End of Show Reports currently do not include upgrade income in the sales numbers. I have had to add these in manually in an Excel Spreadsheet to balance with our deposits. Currently unable to refund back to credit cards, which is inconvenient; patrons have to wait for a refund check to be mailed to them.

Overall

Overall, I highly recommend Ticket Turtle for ticketing needs.

Pros

Ease of use for office as well as clients
Reporting
Reletively low cost
Organization

Cons

Help features could be easier to use

Overall

Highly recommend