User Reviews
Glitnir Ticketing System by Glitnir Ticketing
USER REVIEWS - All reviews
Purchased Date: February 01, 2010
Box Office Manager, Asheville Tourists Baseball Club
August 23, 2010
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Pros
The customer service has been very good. Gordan, DJ and Ian all put in extra hours to make certain that we were up and ready to roll after having imstalled the system 5 weeks prior to our opening day. They have fielded phone calls on weekends, checked out problems for us after hours and made certain everything was in proper working order before signing off on the job.
The system itself is easy to train staff to use, user friendly, and easy to run reports ranging from scanned attendance to cash and CC reconciliations at the end of the day. Commission reports are simple to run now because of the contract summary function.
The CRM and e-mail marketing system allows you to target specific segments of your fan base for special offers or email blast marketing and also allows you to track the success of such promotions.
Our online ticket sales have tripled from sales numbers in 2008 & 2009. The Glitnir system allows online customers to purchase the seats they want.
Cons
Online ticket customers can leave single seats from a transaction. This has been my biggest fault with the system. Our stadium is not that large and on busy nights we will use every reserved seat that we have so eliminating singles is huge for us.
Reporting nuances take some time to get used to but once you are familiar with the system it becomes second nature when looking for information.
Transaction times for an order that incorporate discounts take on average a minute or so.
Overall
The Glitnir Ticketing System is a solid tool. For mid to low budget teams looking to have their customer database coupled with their ticket system, I feel it is one of the strongest on the market, presenting great value in addition to it's ease of use.
Purchased Date: November 01, 2009
Director of Ticket Operations, Hagerstown Suns Professional Baseball Club
August 12, 2010
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Pros
One of the most impressive things about the Suns' partnership with Glitnir has been our success advertising and selling more than just cut-and-dry individual-game tickets through the online system. I've been amazed at the number of new customers we've brought in who have been able to take advantage of some of our unique ticket promotions without having ever spoken to a member of our ticket sales team. Glitnir's Promo Code setup is so user-friendly that we have literally been selling our popular Chipotle Friends & Family packages in our sleep, racking up sales of our most popular ticket package long after the box office closes. We've sold out all four of our Friends & Family games so far this season, largely because Glitnir's Promo Codes make purchasing the plan online so quick and convenient.
Cons
When I first started using Glitnir, I would keep a running list of what I thought were problems with the system -- things that seemed flawed or that just didn't seem to work with what we do here in Hagerstown. As I worked more and more with my Glitnir representatives, though, and they took the time to walk me through each and every "problem" I brought up, the list dwindled. At this point, there really are no problems with the system as far as I am concerned. It took me some time and hard work to get comfortable with the Glitnir system, but all the effort was rewarded because at this point I feel like Hagerstown has a ticketing system that suits us perfectly.
Overall
I would recommend Glitnir to any user that wants to get more than just the bare bones out of their ticketing system -- anyone who is willing to put in some work so that they can feel totally comfortable with their system and capable of using it to enhance all elements of ticket operations.
