Who Uses This Software?

Geared towards recurring events like tours, theaters and performing arts, annual festivals and events, dance studios, and live music venues.


Average Ratings

75 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    Based on the number of tickets sold per month.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Thunder Data Systems
  • www.thundertix.com
  • Founded 2000
  • United States

About This Software

Designed for small business efficiency especially aimed at the Performing Arts, Tours and Music venues. Manage Reserved Seats, create Season Subscriptions, add Fundraising Campaigns (retain 100% of proceeds). Set up your entire season in minutes, provide unlimited types of Coupons. Free barcode scanning app. Plans start at $39/month with no ticket fees. Receive immediate funds with your payment gateway. Connect MailChimp or Constant Contact for email marketing. Free 10 day trial!


Features Checklist

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Product Reviews

Clay Eichler Memorial Fund appreciates Thundertix and Pam!Ei

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started a non profit in 2014. I have volunteered in a lot of areas over my years, but I've never been one of the main people behind starting a non profit much less throwing a concert and golf scramble in the same day. With a lot of amazing help from friends our events were successful. I credit thundertix with the ease of getting information to supporters. This kept our contributors in the know, they knew when to expect their tickets to be emailed. We started solitciting money 6 months before our event. We did not want to mail tickets to them 4 months before they needed them...

Please know when I say we had no experience, I mean we had none. Two of my friends who are either present/past treasurers of org. are also my treasurers. They input all the sponsorships, donations, ticket purchases, golf registrations, tshirt sales, etc. into thundertix. We were very hesitant at first, but with multiple calls to Pam initially and very frequently later, we are smooth sailing.She only showed concern and kindness when we called. This is so needed in our world today. I would recommend this to anyone who is selling tickets to an event.
The availability to contact your donors is at your fingertips. We decided to email tickets to customers 2 weeks before our event. We send an email right away, to let them know we have received their sponsorship, thank them for it and let them know when to expect their tickets. It makes it so easy for everyone. The supporters and in our case, our volunteers.
I spent many hours looking at different options and I know we made the right choice.
The customer service from Pam is more than it's weight in gold. I am not kidding, she could help with every issue. This is only our 3rd year to use the software, in this time period, there have been several "upgrades".
One other thing that made it really nice for us, especially as beginners, is the compatibility between thundertix and our credit card payment system. They worked it out behind the scenes where any credit card information is not on my website. When a customer hits the sponsorship or donate tab, they are immediately taken to another website where this information is taken on a much more encrypted safe site than mine.
In 2 years we have given back $265,000.00 to our community. There has been a lot of information submitted in Thundertix.

Thundertix Review

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: It is much harder for hosts to find their sales reports & guest lists with all of the changes. We do send our hosts a detailed report of the icons added but many are very confused. Wish there was a way to continue to sell merchandise when tickets are sold out. Otherwise, I love working with Thundertix, the customer service is top rate *PAM* and always on top of things!

Excellent Customer Support!

Mar 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using ThunderTix for several years, and I am very impressed with their customer service. Always patient with my questions and extremely quick to respond and offer help.

Happy customer from Hawaii

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of using this program.

Cons: There are a lot of features that I am not fully aware of so I might be missing out on thing that might help me grow my business.

Overall: I have 2 events per year called the Stingrey Classic and Aloha Muscle. It is the largest bodybuilding, physique, figure and bikini contests in Hawaii which are both sanctioned by the NPC (National Physique Committee). Both events sell tickets online and ThunderTix helped tremendously by setting up my seating charts and allowing my customers to pick their seats and purchase with a credit card. I am not very tech savvy using computers and their system is user friendly for even a novice like me. The BEST thing about ThunderTix is their customer service! Again, I am not computer literate but whenever I need questions or concerns customer support are alway there to help. They understand their program like a CHAMP! I'm sure there is a lot of features and functionalities that I'm not aware of but, representative always give me suggestions to maximize and improve my business. I would definitely recommend ThunderTix!

Recommendations to other buyers: No

Great Customer Service

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had the pleasure of working with customer support representative on our Thundertix account. She was always available and ready to take on any integration task that we needed to try. Very helpful and responsive!

Easy to use ticketing system

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We love this system! It was the perfect fit for our company. Customer service is amazing. She was there to answer all of my questions and her response time was so speedy. Thank you!

Horrible horrible

Dec 09, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Cons: Everything

Overall: I had thundertix do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this .

Recommendations to other buyers: I took time out of my busy schedule to warn you all . Do NOT use this service

Vendor Response

by Thunder Data Systems on December 12, 2016

Thank you for your review. We pride ourselves on our customer support, and I am sorry that you felt this was not the case. We offer support by email for our first two tiers (included with your plan), while other tiers additionally include phone support, which we extended to you gratis. I was relieved to see that you virtually sold out all of your Nutcracker performances, although an upgrade to our reserved seating created some challenges selling a handful of seats for a short period of time. We would appreciate the opportunity to demonstrate our commitment to you, whether it be through the credit we offered previously, or through another course of action. I would happily continue personal telephone support. Let us know how we can help!

First Southern Review

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It does what it says it will do

Cons: No phone support for lower plans

Overall: I tried Eventbrite and hated that I could not talk to anyone. I switched to Thundertix and have appreciated the experience.

We're pleased with the experience

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are pleased with the ease of use, we'd like to see a few more features like an Android App for selling and scanning & an option for a shopping cart to avoid having our customers make multiple purchases. Overall, however, we are very pleased. Pam is a tremendous help and always ready with just the answer we need.

Vendor Response

by Thunder Data Systems on December 12, 2016

We welcome your thoughts and feedback as we are always considering "what's next" in the lineup of new features. Our team has already started development for an Android App for barcode scanning so stay tuned for that. The selling aspect will come as part 2 of the App development. Make sure you up-vote the Android App in our Feature Request area so that you'll be notified the day it's launched.

Great Customer Service and Excitement for the Future

Oct 29, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: features for price

Cons: limited visibility of data without download reports, limited functionality on ios app

Overall: Great customer service! Pam is great! The software needs a facelift and more of an updated mac/ios look and more immediately accesible features (without downloading a report) but great value for the services that are offered!

ThunderTix is amazing

Sep 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The reporting features are a must have for us, especially for the ticket-holder list the day-of an event. We also utilize the plugins like Constant Contact which helps reduce time spent entering emails of attendees on the back-end before sending out a mass email. The ease of editing an event is also appreciated.

Cons: It takes quite awhile to populate/generate a report when you want to export sometimes.

Overall: Southern Arizona Arts & Cultural Alliance switched to ThunderTix for all ticket sales several years ago and its improved our ability to manage all facets of ticking for our events. As a non-profit, the bottom-line is also always a consideration and we find that ThunderTix is the most affordable ticketing service that gives the most bang-for-your-buck on the market.

ThunderTix continually provides outstanding service!

Sep 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was lucky enough to have found ThunderTix when I worked for The Cider Mill Playhouse in Endicott, New York, almost ten years ago. Stacy Chapman helped me learn the system and how to easily customize it for our oddly shaped (half circle thrust) theater. Our older, not-so-computer-savvy customers found it to be extremely user friendly and it really streamlined the box office experience too! Two years ago I became the Marketing Director for the Chenango Arts Council in Norwich, New York, whose ticketing system was really in need of updating. I suggested we look into ThunderTix, recalling the positive experience I had in the past. Stacy Chapman was still with the company and had gotten a well deserved promotion, but she remembered me from the Cider Mill! And I remembered her of course, because she was so helpful and proactive. The ThunderTix system proved to be exactly what we needed. Stacy once again held my hand through the set-up process, even though it wasn't really her job anymore. Pam Mason has also been extremely helpful, and our audience feedback reveals their experience just gets more and more enjoyable. What prompts me to write this is the almost uncanny ability ThunderTix has in predicting what I'm going to need next. The old seat blocking function allowed me to block our season subscribers' favorite seats so we could go online to the general public for ticket sales earlier than usual, which was great! But I faced the laborious old unblocking system which I knew would be time consuming. Lo and behold on September 1st, I can unblock seats with just a click!!! So happy! How did ThunderTix know? Just another example of listening to their clients and being proactively thinking ahead! I will always highly recommend ThunderTix to anyone looking for a straightforward, user-friendly, customer friendly, intuitive ticketing system, and I truly appreciate all the time and effort Stacy, Pam, and all the staff and programmers obviously put into their jobs. Well done, and THANK YOU!

Excellent Customer Service

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Not only was the sales rep patient and accommodating, the customer service agent spent over an hour making sure I set up my events and tickets properly so I could get the most out of the product for our specific needs. Such patience, grace, and a genuine pleasure to work with!

No software is perfect - but ThunderTix sure tries!

May 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ThunderTix has proven to be powerful and intuitive for my needs. The customer service has been spectacular! I have had responses to my questions almost immediately. I've only begun to scratch the surface on what this software can do - but so far I have been satisfied!

Wonderful Ticketing Service.

Mar 27, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I absolutely love the ease of ThunderTix. I have no issue ever creating coupons or scheduling events. Unfortunately, I was not here when it was initiallly implemented so i am not familiar with the program and its capabilites as much as i'd like to be, regarding member info. However, i always feel comfortable to ask Pam (our rep) any questions or present any concerns!

I am now conducting my second ticket campaign for a chorus with audiences of 300-700.

Apr 02, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a low volume user and not a professional so my learning curve may be slower than usual. Here are a few impressions that I have.
PROS:
1. My contact, Pam Mason, is very prompt and helpful.
2. When things are in place there seems to be no calculation errors of any sort.
3. The reports have lots of valuable information and help us keep up with stats.
4. The "Forum" is very helpful.
5. The cost is very fair.
NEEDS:
1. A graphics section to build auditorium maps with.
2. A whole auditorium view to see seat availability without changing screens. This would quicken "at the door" sales because customers could choose their seats more easily.
3. More clarity on using email notifications. If there is a cost involved it should show before one has to click the button and decide.
4. A way to run fake credit card test transactions without involving the gateway. This would make it easier to train staff.
5. I have not been able to "void" tickets which I should be able to do within 24 hours according to your information.
6. When emailed tickets fail to "send" there is no error message.
7. PC computers seem to have glitches in printing. My MacBook allows me to just hit "Print Tickets" but my PC seems to have to go back to where I can make the tickets appear as a PDF.
8. The "See All Dates" button needs to appear on many pages such as when one is looking at "Orders", "Customers", etc.

Online Ticket System For Our Bingo = AMAZING!!!!

Mar 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I found ThunderTix, my stress and sleepless nights were OVER!!! This system makes buying tickets to our Bingo Events so easy and everyone LOVES it. Our biggest benefit is: No More Duplicate Seats. We refer everyone to the online site and they get their tickets. All of our Bingo Players are so excited and thankful for making their experience even easier.

Thank you, ThunderTix!!!!

"Over the Top" Customer Service and Product!

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the very first contact with ThunderTix over the phone, I knew I had found the right ticketing system for our choir. Every question was answered confidently. Details of the system were explained in very understandable laymen terms. Limitations of the ticketing system were offered honestly with explanations of how to overcome them. After deciding on ThunderTix, I was walked through the steps of set-up quickly and easily. The choir's performance ticket system was launched within a few short days! I have not had one issue with any sales to date. Love it!

The Best in the Industry

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone.

Great Features,Easy to Use

Feb 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: very user friendly, easy to set up, excellent reporting features.
Cons: Pages are a bit slow to load, cannot purchase different prices/days at the same time (unless all are general admission).
The setup was a snap and the ease of use can't be beat, but the load time does need to be a bit faster. It would be nice to do different sections/days/priced events in the same shopping cart also. But overall, fantastic!

Vendor Response

by Thunder Data Systems on February 23, 2016

Thank you for notifying us about the slow loading of your pages. We looked into the cause immediately, and our found the problem and updated our code to fix the problem.

Overwhelming at first. But I had lot of ticket types and products, 2 days and GA and VIP seating c

Feb 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I think you guys should offer a seating chart software. The 2 other ticket companies i used did. I was shocked that you guys do not.

Unmatched Service and Response Time

Feb 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a non-profit theater in Arizona. We have been using Thundertix for three years. I spent months researching the different options and I know that I made the right choice. The software is very easy to use and they are always thinking of ways to improve the system. There is an upgrade nearly every month where new features are announced or improved. Our price has never been raised despite the addition of many new features. Pam and the rest of the service team are quick to answer and get things done. Recently a new update feature created a small issue for us. Pam was quick to get the tech team working on a solution for us and before we knew it a new feature had been created just for us. It's a small enough company that you get to talk to an actual person when you call! Imagine that! We couldn't be happier with Thundertix.

Transition from a paper environment

Feb 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We moved from a totally manual, paper environment to Thundertix. It has gone very smoothly because Thundertix matched our old process and ticketing scheme so closely. Our audiences have enjoyed being able to order tickets from home. Furthermore, the cost of Thundertix is low enough that we have not had to add a convenience charge to ticket order. Customer service has been excellent.

eTicketing made easy

Nov 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have a small business where I have to sell tickets online to reach my out of town customers. And being small, I need every dollar I can get to keep my tours going. I have been using other 3rd party ticketing sites, and I loose a lot of my profit to pay these big sites their 3+ percent fee for every ticket I sell. My tickets sell for $150+, loosing 3-4% of every tickets adds up quick and I got sick of it, searching for alternative. Then I found ThunderTix!! Hands down, ThunderTix beats all of those ticketing sites. I pay a annual flat rate fee, therefor I know exactly what my cost will be for ticketing. And when you break down the ThunderTix cost per ticket, we're talking pocket change per ticket! That means, I'm actually making money off of my tickets again!

But wait, there's more! I have full control of my ticketing options. I can upload my own logo design to every event. I can make my own color scheme for my invoices, that ThunderTix automatically sends to customers after a sale. I can add my own graphics on the "Print At Home" tickets that ThunderTix automatically attaches to the invoices. I can manually sell tickets on the phone if a customer calls me. The "I can's" can go on and on, you'll just need to sign up to see what I mean.

ThunderTix has a great shopping cart with a built in credit card transaction portal. No more adding ugly PAY HERE buttons on my website, I just enter my credit card company's info into the site and boom, I'm taking cards!! Everything on ThunderTix looks very professional to the consumer and is less hassle than those other sites. And customer service is A+++!!

My only con, is the coupon option. I only sell a limited number of tickets, so I am on the Starter Plan and I cannot offer coupon codes. Everyone likes to offer coupons codes to their customers, it would be nice to see the coupon option available for the Starter Plan subscribers as well.

Thank you ThunderTix for a great product and service!

Vendor Response

by Thunder Data Systems on February 04, 2016

Great news Rian! We've now made coupons available to ALL levels -- even the Starter Plan you signed up for. We agreed with you that it should be made available to everyone, so we changed the Plans recently to reflect your request. Click on the Coupons tab in your account today to start taking advantage of all the various discounts and promo codes you can now offer. And, don't forget to peek at the How-To Video Tutorial on creating coupons for guidance.

First time experience and still in the early stages of working with this platform

Aug 29, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had an experience with an online error in regards to customers being able to purchase and process payments and my account manager, Pam Mason, was extremely helpful in diagnosing our problem and providing the assistance and guidance we needed to help us remedy the problem. Pam was readily available, receptive to our problem, and solution oriented providing a high level of customer service which has really reinforced for us that we made the right decision in choosing ThunderTix for our event.

Perfect for our needs

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Down here in Gruene, Texas we are always "gently resisting change", but in 2010 it was time for our ticketing system to evolve to keep up with our now technology savvy customers. Back then, the Thundertix features were few but we didn't need anything fancy - just a reliable ticketing system that was user friendly. However, it didn't take us long to have a wish list for features, and Dawn and Stacy considered each of our requests regardless of how big or small. They are a fantastic partner to work with, and we always feel like a VIP customer. Now in 2015, they call us to make sure we are aware of new features to help better our customer's experience or minimize our labor. We greatly appreciate the Thundertix Team, and I would highly recommend ThunderTix for online ticketing needs!

Robust, Flexible, and Best Customer Service

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company runs a small event series several days a year. We're a small company and we're not a venue, so we really need a flexible ticketing system that has a strong customer service department to make up for our lack of expertise and personnel. ThunderTix perfectly fits our needs for that reason. Any time one of us has a question about how to use the software, the ThunderTix team quickly provides us with solutions in a professional and friendly manner. We looked into the "big name" competitors for our ticketing needs and found ThunderTix to be more affordable, be more flexible, and have better support. Two thumbs WAY up for ThunderTix!!

Very good ticket service

Apr 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My organization has very demanding needs for a tickets system and ThunderTix is doing a very good job. I noticed a few minors bugs but they fixed them. There is one feature I would like to see added, however they have a request feature section where clients can post suggestions and vote on features requests, which is pretty nice. Their customer service is really good as well. For the price, ThunderTix might be the best option there is out there for your online tickets needs.

Easiest ticketing system I've seen in use!

Mar 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ThunderTix is the easiest ticketing system I've seen in use. The number one plus for us is the ability to choose whether to pass along the cost of the system to our customers or include them in our overhead costs. The technical assistance is the best and is more than responsive to suggestions and requests than any other software system we've ever used. If you have an existing system, or are looking to get into online ticketing, don't miss the opportunity that ThunderTix provides.

Very intuitive program. If you ever have problems someone is always there to help and guide!

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program transformed the way we sell and distribute tickets. They have thought of everything including kind and knowledgeable people that guide you every step of the way. 6 star customer service!

Great Customer Support

Mar 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being new in this industry, I did considerable research before deciding which ticket sale system I wanted to commit to. I've been using TT now for almost 3 weeks and have no regrets the choice. They had me up and going quickly and made it very easy on my end. The price is better than the other options I considered, and the system offers many excellent features. I have had very few needs to contact customer service, but each time I did they were very helpful answering my questions quickly. I highly recommend ThunderTix.

GREAT SOFTWARE! Easy to use + perfect customer support!

Mar 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At first, I was a little worried that the service might be too expensive, but after using ThunderTix, we are thrilled that we made the right investment into our online box office. Not only is ThunderTix easy to setup, but their customer service is the best in the business with a knowledgeable staff that actually KNOWS the software, and offers easy-to-follow instruction. We have handed this off to our client & our client is thrilled about the ease of use, the reports, and the customization for their events & shows! A+ service + software all-around! Highly recommend!

Ticketing for Brewery Tours

Mar 26, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thunder Tix is pretty easy to use. We have some peculiarities with our situation and Thunder Tix made modifications which addressed our needs. I appreciate having a live person answer the phone when I need assistance.

Brownwood's Lyric Theatre - Use of ThunderTix Software

Mar 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been pleased with this software. This is our first "stepping out" for ticking software for our theatre and are delighted with the ease of the program and VERY appreciative of the customer service that we have experienced. We have found the reports to be beneficial and look forward to continuing to learn and utilize more of the components that exists within the program.

Thunder Tix affordable and user friendly

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Thunder Tix program for the past 5 years and the main thing I found when researching a 3rd party ticketing system is the Thunder Tix Software is easy to set up, learn, and implement into your ticket office system and the flexible, affordable plans they offer. The back end of the program also allows you to capture valuable data about the customers that are buying your tickets.

ThunderTix Is Fantastic

Mar 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The thing that strikes me most about ThunderTix is their incredible customer service. Working with Pam (read: phoning and emailing her incessantly to answer all my inane questions) was a dream. She never made me feel incompetent or silly for asking ANYTHING (even things that could easily be answered by troubleshooting on my end or looking it up on the website), and she was always extremely cordial and willing to give her time to help me. I LOVE the way the website works, and how as an Administrator I can see exactly who is buying tickets, where they are seated, when they bought them, etc., etc., etc. I had all the information about customers that I could want! I love the control I had over which information I wanted to require of my online customers; it was wonderful. So easy to use, and so great to be able to improve upon my skills year after year! I look forward to using ThunderTix for as long as I am involved in Theatre!

outstanding!!!

Mar 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thundertix is incredible. We use to do all our own ticketing and I was skeptical at first. The website is so user friendly. They keep refining and updating to make it even better. If you have a question when you call a real live human being answers and walks you totally through it. Truthfully at this point I don;t have one negative comment.

Thank you ThunderTix!!

Jan 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Shadowlight Theatre is very pleased with the ticketing and customer service ThunderTix offers. The website is very easy to use on the admin side as well as the customers. When we have questions that cannot be answered on the website help feature, customer service is prompt, efficient, and very friendly. The reports are accurate easy to download and simple to use. We enjoy using the Mail Chimp integration to market to our existing customers. The up load to Mail Chimp is very fast and has saved us hours of input work! We are very pleased with the continual upgrades to the website... it just keeps getting better! THANK YOU!!

Pirate and Princess tour ticketing system

Oct 30, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cannot say enough about the customer service provided by the Thundertix team. Would like to have the ability for customers to edit or cancel their reserved tickets.

I've done the research & ThunderTix is the best.

Aug 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we opened our theatre in 2010, we were using an industry-leading software (that shall remain nameless) that was costing us a ridiculous amount of money. In 2012, after hefty research on the competition, we switched to ThunderTix for budget reasons, and though it started off a bit bare-bones, the amount of growth and the personalized attention to our needs has been nothing short of stellar. Pam & Stacy are amazing to work with, and the price is absolutely unbeatable. There are still features the bigger guys have that Ttix doesn't, but the company is constantly growing and improving, and I'm a very satisfied customer.

Great Entry Level Ticketing!

Jul 17, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Thundertix for over a year and multiple events. It is flexible and easy to use. If you have any issues getting something just the way you want it, customer support is the most responsive for any company I have dealt with in years.

The only downside is a limited suite of canned reports. But the data is all available and you can take it a spreadsheet to do whatever you want.

Incredbile Product and Unbelievable Service!

May 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our Company has used other ticketing software in the past and we are so glad we made the switch to ThunderTix!

The system is clean, uncluttered, and easy to use. Because the interface is so simple, the options are really limitless. Don't see exactly what you want? They are always making updates and seeking out customer advice on how to meet each individual company's needs.

Our Service Rep Pam is fantastic! She is always available and friendly. She has really helped customize and tailor the program to meet our needs. Thundertix Customer Support is the best part of the service!

Bonus- the system is so affordable that we were able to eradicate all ticketing fees for our patrons, a difference that has measurably increased our sales.

Thundertix Rocks!

Feb 13, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: From beginning to end Thundertix has been nothing but helpful and solid in assisting getting the ticketing aspect of our event off the ground. They were kind, quick to respond and delivered a solid product at the best price in town. That's pretty darn good if you ask me.

Newport Walking Tours review

Feb 10, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been very impressed with the commitment to ongoing improvements by Thundertix. Our company switched to a different ticketing system for almost a year. The reason for the switch was primarily cost driven. The rival service advertised similar features but the reality was far from what was advertised. The customer service was nonexistent with the other company. Thundertix has been very responsive with technical support and advice on how we can improve the ticketing experience for our customers. I would recommend Thundertix to any company that wants a reliable way to sell and manage tickets to their events.

Tundertix in a nut shell

Aug 23, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have very much enjoyed using and working with ThunderTix over the past 2 years. Their system always had delivered for us at many different types of events we produce. The ThunderTix team is always willing to work on creating new aspects and modules to enhance our usability as well as our customers registration interaction. They are an excellent option for any event coordinator or planet to use and manage their own registrations at a very reasonable price.

Excellent product with excellent service.

Jul 19, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had concerns about handling the high traffic we knew would happen once ticket sales opened for our event. ThunderTix delivered without a hitch. They had a representative available for us the day and time that tickets went on sale to help us personally with any issues that might have come up. They were even able to help us resolve an issue that cropped up last minute with our merchant services vendor. Thanks, ThunderTix!

Old Settlers Days Festival

Jul 06, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The customer service was excellent. Had some questions/issues that needed to be answered after work hours and ThunderTix responded right away. The USB scanners were very easy to use and the software system worked well for our needs. Overall, an enjoyable experience.

Cons: Customers had to do multiple checkouts if ordering more than one item.

Overall: I highly recommend using ThunderTix for festivals.

Great Box Office & Online Ticketing

Mar 17, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: It has been a learning process, like anything new, but after you get the hang of it, it really is easy to use. It is very user friendly and has definitely exceeded my expectations. Always glad to see new items added and improved!

Cons: Not at this time

Overall: Highly Recommended!

Happy with the software and service!!!

Jan 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use, good reporting, great customer services...

Cons: I been using it for two years and don't have anything negative to said...

Overall: Great tool to manage your ticket sales!!

Ashley's Review

Oct 22, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I love the ease of this system. I can create, edit, change anything I want. I haven't fully utilized the system yet, but there are plenty of other features I am looking forward to using. We went from phone-call only reservations, to not having to do a thing. This saved me tons of time and money!

Cons: The only con I've had thus far is if my event has officially "expired" I can't export to excel.

Overall: Overall, I love this system and I hope to utilize it even more. We are migrating to online/credit card sales and this initially was a test and it seems to have passed. :)

Vendor Response

by Thunder Data Systems on November 08, 2012

All events -- even those that are expired -- can be exported to Excel at any time. Logged in users need only to navigate to the Expired Events listing in order to export sales and report data.

Review for Dawn

Oct 01, 2012
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Pros: Dawn was great to work with. I'm literate but I learn better with hands on experience. I had questions with my first rep and any questions I asked, I would just get links to things that I didn't understand and was told to read it. I felt like I was bothersome. I know this company has so many tools to become successful and I want to learn them all! It's great! So one day, frustrated I spoke with dawn. She's awesome, helped me understand things, was patient, friendly and I didn't feel like a moron talking to her. Give her a raise and a paid day off. Keep her happy because she is who you want to represent your company. If my first encounter was with her, you'd have all 5 stars. If I didn't encounter her, zeros.
Regards,
Jason

Cons: None at the moment.

Overall: None at this time.

Very Satisfied!

Jul 27, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: ThunderTix is very user friendly and the support team was a great help when we needed them. It was a huge decision for us to move to online ticket sales for our dance recitals and it was the best decision we could have made.

Cons: Don't have one yet ...

Overall: We would highly recommend ThunderTix to anyone looking to move to an online ticket system.

Easiest and most affordable ticket company!

Jul 29, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: --most affordable compared to other ticket companies
--ease of use
--customer support
--website user interface
--scanner rental process
--reports

Cons: --i had a lot of questions about the whole process but customer service was very helpful!

Overall: I would definitely recommend thundertix, especially if you are unfamiliar with ticketing an event (it was my first event hosting experience). Its the easiest and most affordable ticket company out there!

Excellent Ticketing System

Jul 29, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Custom Seating charts available for a very competitive rate. Offers many different pricing structures (much more than pay-per-ticket). Reliable up-time for services. Very robust, 1000's of tickets can be distributed within minutes of each other without a single issue of duplicate tickets being sold.

Cons: A slight learning curve to find every feature available to admins. This could also be a positive because it is so customizable. At the end of the day, the user can tailor the system to their needs and brand it any way they wish if they are willing to take the time to utilize all features.

Overall: A great web solution to a simple problem... Standing in line for tickets! We are able to act like a company twice our size and distribute 100% electronically thanks to Thundertix. We have been very customers for two years and are looking forward to many more.

ThunderTix - A True GameChanger for small to medium businesses

Apr 16, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use
Excellent Customer Service
Easy to integrate into your website
User Friendly back end
Customizable
Plug and Play setup
Amazing Reserved Seating feature and mapping technology
Quick and easy checkout process
Continuous improvements from company to ensure always fixing any issues and capitalizing on new ideas from customers.

Cons: Additional options for other great features (i.e. scanning, design of tickets, etc are incur additional fees...yes, I was hoping they were free:)

Overall: I would recommend this to any event company looking for that cutting edge to help revolutionize their business. It was our first ticketing software type project and this was such a plug and play software that it made us look like geniuses to our clients. Thanks to the ThunderTix team for the support!

Thundertix

Mar 30, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We moved to Thundertix as a way to control our costs in June 2011. Since then, it has been an important key to our business. It streamlined the customer buying experience, it was easy to set up new agents so that we could, in effect, expand office hours, the reports are informative and easy to customize, and customer service has been excellent. The flat monthly rate model works very well for us.

Cons: Need some additional fields in the exported reports so that I can get a better feel for who my customers are, where they come from, how many order online as opposed to over the phone, how much I collect in fees, that sort of thing.

Overall: I highly recommend Thundertix. It's been bullet-proof and we've never received a customer report of downtime. Allowing us to manage costs is crucial for us. We've had experience with Tix, which was also a solid system, but Thundertix is more flexible and saves us money.

Vendor Response

by Thunder Data Systems on August 17, 2012

Within 30 days of receiving your suggestions for reporting, we added the ability to search orders by sales agent, Facebook or at-home buyers. In addition, we included your ideas to create a more detailed report of the orders export file so that you could easily discern the day and time of sale. More recently, we've expanded the Orders Search feature to include the ability to search by the time of day. Thanks for your ideas!

Impressive and Powerful Ticketing Package

Feb 11, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: After looking into several ticketing packages, my tour company chose ThunderTix to solve our online challenge for better customer service. We had no idea how powerful the product would be! Instantly, we started seeing results and how easy the implementation was. The integration into our website was seamless in no time and we were booking business within a day of installation. Impressive in every aspect, including support. The suggestions and guidance from ThunderTix has proven invaluable and has resulted in added sales and revenue beyond expectations.

Cons: So far, we've not found any serious flaws or shortcomings.

Overall: Any business in need of booking and ticketing should strongly consider ThunderTix. Most impressive of all are the many features that are customizable and simple enough for rapid adoption. Straight-forward instructions coupled with excellent support make ThunderTix the goto option for solution-based booking and...more sales!

ThunderTix Gets It Right The First Time

Jan 01, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: To begin with, this was the first time our organization has attempted to sell tickets online. Our experience with ThunderTix was almost exclusively positive.

1) They are exceptionally easy to work with and provide outstanding customer service. I honestly can't say enough about this. Our questions and comments were many times responded to within minutes. Stacy and Dawn are both extraordinary problem solvers and are very pleasant to work with.

2) The system just works. While we had a few minor hiccups (see cons), the ThunderTix staff were able to resolve them very promptly.

3) They are constantly adding new features. Over just the few months (January to April) we worked with them last year, they may have doubled the number of features / options within the system. This indicated to us that they genuinely care about their product and aim to constantly improve it.

4) One time fee. This was crucial for us as any percentage of ticket sales adds up quickly.

Cons: While there isn't much I can say in the way of cons, I will list the one minor annoyance we had (has been resolved though) when using the system.

1) The manor in which ThunderTix integrated with out payment processor (Authorize.net) resulted in an occasional double charge (very rare) and some error messages which were difficult for our customers to interpret.

As I mentioned above, I have been told these problems have been corrected. I only list them here in the interest of completeness of this review. We fully intend on using ThunderTix in 2012 and I will update this review if possible.

Overall: ThunderTix is the absolutely the best online ticketing system I have found to date. There were a number of companies which pitched their products and we tried a number of them. Ultimately none of the competing products were as simple to use or as well suited to our needs.

I can honestly say that ThunderTix made a lifelong client in our organization, due in no small part to the communication skills of both Stacy and Dawn.

Did I mention the one time fee for festivals?? If we looked at nothing else, ThunderTix wins our business hands down.

If you are considering online ticketing or are looking to switch from another company, I can assure you that you will not be disappointed with ThunderTix!

WOW!!! Thundertix is a GAME CHANGER for my business!

Sep 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Kudo's to Stacy Chapman, my account person and partner in making Thundertix work for my company! Are you kidding me!?? What have I been doing for the past 2 years, TT is a game changer, sales are exploding, customers are thrilled with the ease of use, and most importantly, the seamless integration with GroupOn and Deal Chicken promotions makes making money a snap, and effortless. THUNDERTIX ROCKS! Scott Pace, CEO North Pole Experience

Cons: I didn't put this in 2 years ago!

Overall: I have researched dozens of ticketing services and settled on Thundertix. Absolute BEST business decision I have made, and it shows BIG TIME in my growing sales success! Thanks Stacy & Thundertix!

P.S. Boomer Sooner!! Had to say that since you are in Austin!

Great cost effective online event tool!

Aug 11, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Pretty easy to use, good reports, reasonable price. A good solution for smaller venues who need online ticket and event sales. Can be customized to a point. Always improving features.

Cons: The five minute time out on a ticket sale is tough when you are dealing with box office side, if you make a mistake in info and can't figure out what you did wrong it is frustrating and a little embarrassing when the guest is standing there.

Overall: Definitely would recommend, especially to businesses that may not need a high end super expensive software. We did the research and by far this was the most flexible, easy to use, easy to implement and simple enough to train other on. We are pleased with ThunderTix!

Vendor Response

by Thunder Data Systems on August 17, 2012

When we learned about your disappointment with the time, we conducted a poll and learned that many venues wanted a little more time to process an order. Based on the feedback received, we increased the 5 minute time on an order to 7 minutes in November of 2011.

Thundertix is excellent, easy, and efficient

Jun 17, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This company is well staffed, and their product and implementation adept, efficient, and innovative. The customer service is also outstanding. Highly recommended.

Cons: None at this time

Overall: None at this time

Online Ticketing made easy. Who knew?

May 29, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy Setup.
Multiple ticketing options
Public presale advertising options.
Customization of each event
Seamless transition from company website
No long term contract

Cons: No percentage based coupon discount (but we hear its in the works)

Overall: Starting up a new theater and our first foray into reserved seat ticketing, Thundertix made the transition almost painless. Everything was explained up front and no question went unanswered. Since our offices at the theater were not completed before opening night, the online capabilities of Thundertix enabled us to run the entire ticketing operation out of a hotel room. The customer service (Ms. Stacy Chapman in particular) is outstanding and you feel as if you have your own private troubleshooting squad.

Vendor Response

by Thunder Data Systems on August 17, 2012

Per your request and the request of a few other venues, the ability to create a percentage based coupon was added earlier this year. Now, venue admins can create coupons that discount the entire order by a percentage. Customers that enter a percentage coupon code will see the discount applied immediately on the screen prior to checking out.

Simple and Flawless

Apr 18, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We switched to ThunderTix after becoming disappointed with a far more complicated, way less attractive & WAY more expensive ticketing system.

ThunderTix was integrated into our box office with ease. It is very reliable, and simple to teach to new employees.

Customer service is outstanding. Any questions we've ever had have been answered immediately. Our rep is always available and quickly responsive.

Cons: Coupon codes are limited- but rarely a problem.

Overall: ThunderTix is basically perfect for any box office of any size.

Its design and functionality are ideal for our very busy, very detailed office. You will not find an easier system to learn!!

Vendor Response

by Thunder Data Systems on August 17, 2012

We revamped our coupon administration in the Fall of 2011, including a complete overview of coupon redemptions (when and how they were redeemed), coupons by a dollar amount or a percentage, and the ability to create bulk coupons from social coupon sites, such as GroupOn or Living Social. All these features were then wrapped in a new and easy to use interface.

Whale Watching

Apr 08, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use. Good price. great customer support. Most of the time I get to talk to someone without any wait. If not they get right back to you.

Cons: I really don't have any.

Overall: I would recommend ThunderTix to others that have almost any type of online selling.

Great Company!

Mar 21, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great customer service with quick response time. Always helpful and provides a great product that meets our needs for online ticket selling.

Cons: Nothing to report

Overall: We highly recommend!

Thundertix has been a great addition for our company.........

Mar 18, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: We have been pleased with Thundertix overall. This system is user friendly and the customer support is great when you need assistance. It is nice to have a ticketing system where the user can be so hands on.

Cons: The customization aspect is the only con. In order to customize this system to fit your needs such as reports, you are charged an hourly rate in addition to your regular monthly maintenance fee.

Overall: I would definetly recommend using this ticketing system versus the competitors. The best part is that our money goes directly into our bank account daily instead of waiting to get our money after the Event is over.

The Best Online Ticketing Model

Mar 13, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: #1 - No added/rising fees to our patrons!
Improving interface
Customized
Compatible with Authorize.net
Reasonable cost
PDF Ticketing
Easy to train
Reliable and Available

Cons: Reporting still being developed/enhanced
Better testing and version control has been requested
No real-CRM capability for patron management/history
Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting)
Error codes are confusing to patrons when transactions are not going through
Transaction/Administration speeds varies (system tweaking is needed after most iterations)

Overall: When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups.

We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee).

ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost.

We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model.

Vendor Response

by Thunder Data Systems on October 20, 2014

A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems highlighted in red to make it very clear to the ticket buyer what needs to be completed and/or corrected. We moved over to the cloud in April of 2012 and since then have more than quadrupled speeds for page load time. ThunderTix is now in the 97th percentile of web-based software applications in terms of speed. This week, ThunderTix is going to be rolling out a direct email marketing tool that connects with MailChimp. Mailing lists are automatically updated with new subscribers direct from ThunderTix and emails to various lists can be directly emailed from within the ThunderTix login.

Awesome software, exceptional customer service, great price - The complete Package!

Mar 06, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Since joining our organization several years ago, my first priority was to implement an automated ticketing system. I tested several vendors. We wanted to control what our patrons paid (if anything) to purchase tickets. So many vendor's pass on these high costs to the patrons to pay for the service. But Thundertix allows us to set the costs we might choose to pass on to our patrons. Not to mention that the cost of implementation was very reasonable and almost painless. They worked with us to customize and integrate their site to maintain the same look and feel of ours. Most of our patrons have no idea they're even on a third party site when buying tickets. Now they're taking things to the next level and integrating even more tools into their system that people use every day (i.e. Facebook, Twitter, Yelp, YouTube and MySpace). They're always working to enhance their system. Their response to issues is like lightening. So the thunderbolt logo is very appropriate.

Cons: I honestly cannot think of any cons. And that is something you don't hear every day.

Overall: I along with the rest of our board would highly recommend Thundertix to any organization looking for a simple, easy to use ticketing site that allows you to take control and save your patrons money and save yourself time. They are always improving their site and introduce new features, many of which come at no addtional cost, for their customers. They are extremely responsive to any questions, concerns or any unlikely problems you might encounter. They really are the best.

Why use Ticketmaster, when there is ThunderTix?

Mar 04, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: -ease of use
-extreme flexibility
-extremely customizable
-constantly adding new features
-the best customer service
-puts the most amount of money back in our pockets compared to any other ticketing system we could find

Cons: -custom features can take a while to implement

Overall: Our venue used to be a ticketmaster shop. We were able to cut our service fees to our customers per ticket by over $2, but still were making 400% more per ticket than we were with ticketmaster. Talk about win/win! Overall profits for our first year of ThunderTix are up 25% just from switching over. We are about to enable facebook sales which should further increase revenue. Stacy Chapman is an unbelievable resource that has been there every step of the way to bend ThunderTix to our needs. I wish all tech companies were as pro and nice to deal with as ThunderTix. If you sell tickets and like to make money, ThunderTix is absolutely the way to go!

Can't beat the customer service - a company willing to grow with you.

Feb 26, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: customer service is top notch
problems are handled quickly and effectively
features can be added as needed, so you can grow into the system
does not require a service charge to customers
no complicated setup
easy to implement with multiple box office users
company will listen if there is a feature you want and see if they can find a way to offer it.
Have never experienced 'down-time' during our entire time using this system
almost immediate up-time after signing up
you can edit/add/delete events whenever you want or need to
interface can be operated on an iphone!

Cons: There's never been a problem they haven't solved with me, so I can't think of one.

Overall: I highly recommend this system. I spent hours and hours researching other systems and found that for our needs, Thundertix had everything, and was not overburdened with software/hardware that was excessive and cost-prohibitive.