Who Uses This Software?

TSheets offers solutions for everyone, from freelancers all the way up to Fortune 500 companies. TSheets has applications for every business that wants to track employee hours against specific jobs.


Average Ratings

1756 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
    See pricing details
  • Pricing Details
    $4 Per User Per Month +$16 Base Fee Per Month (paid annually)
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TSheets
  • www.tsheets.com
  • Founded 2006
  • United States

About This Software

Intuitive, easy to use time clock with unlimited free phone or online support. Employees can track time anywhere using an Android or iOS mobile phone, computer, tablet, text, dial-in number and so much more with clock in/out punch card or manual timesheet flexibility. Managers can see who's working, where, on what projects - all in real time. Integrated with QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.


Features Checklist

  • Attendance Tracking
  • Automatic Start / Stop
  • Biometric
  • Employee Scheduling
  • Flextime Tracking
  • Hourly Employee Tracking
  • Project Time Tracking
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking

Product Reviews

Working with Customer Service Rep "SUPER"

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: The support staff helped me to begin the process of narrowing down a problem and both proactively anticipated my needs and offered to elevate the issue (even though we were just ruling out the fact that it is not likely to be a Tsheets issue) to be sure that I could later focus on the real root of the issue. Real gem. Glad I landed in her queue.

Help from Our rep

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Likely

Pros: Customer Service

Cons: No way to upload mileage to QB. No timer that just times an work event - always tied to the clock. There is a need for that.

Overall: Our rep s patient, Knowledgeable and helpful - and funny too! Great Customer Service - as always from tsheets!

Adding Fields to TSheets

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: It's very intuitive and easy to use.

Cons: There are some tweaks that we'd like to make but overall it is accomplishing what we need it for.

Overall: Customer service rep was very helpful in trying to set up extra fields so we can get more information from our crews when they sign out.

Working with Customer Service Rep Shawn

Apr 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The rep that I spoke with was very knowledgeable and very helpful. She was very polite and courteous as well. She walked me through some processes and set up a follow-up appointment with one of the the online trainers.

TSheets set up

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great review of all of the features that are relevant to us - we need to maintain DCAA compliance which is very strict. Appreciate the help.

TSheets has great support

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had the pleasure of dealing with Customer support representative
who assisted me in sorting out an issue with our client list. She was extremely helpful and sorted my issue as well as giving me some great reporting tips. Our phone call was long and she was very patient and helpful. Thanks

Great experience

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Great ease-of-use

Cons: Haven't found any yet.

Overall: I had a great experience working with the customer service here at tsheets! I just set up an account with them and plan on continuing the account with them further on!

Recommendations to other buyers: Keep up the good work in customer service!

TSheets is awesome!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple to use and excellent support. When I was looking for a specific report the TSheets team made it for me.

Cons: There are a couple of reports that I would like to have generate in TStheets rather than exporting to excel, but this is a minor thing.

Overall: From day one in signing up with the trial of TSheet to today being a full on paying member, I LOVE TSHEETS!

The product has loads of features and is super easy to use and learn, but the major thing that makes me recommend TSheets to anyone and everyone is the people and the customer service.

I have made many calls to work out kinks between QuickBooks and TSheets and more to just have help learning about the program. Every one of those calls has been answered by a polite, happy person who knows their stuff. In the one instance I had questions that stumped my happy tech support person they left me on a brief hold where I was assured that I was their favorite customer and then returned with the answers I need to help me out. My only regret is that I can't give Customer Support more than 5 stars or a hug.

For price, ease of use and support you can not go wrong with TSheets.

Recommendations to other buyers: Get it. Get in now

Harrisen The Hero

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use, has great avenues for help if you get confused.

Cons: The app is a little slower to update than the computer...they don't always match up at first.

Overall: I am fairly new to TSheets, having just started working this job about a month ago. It's easy enough to use, but the real thing that impressed me with your services is the dedicated team members who are available to help. I've made a couple of mistakes (most recently I created a duplicate account when trying to re-subscribe), and I have received timely, efficient and extremely polite help from our rep. He always knows exactly how to correct my mistakes and he is always a pleasure to talk to. He is an excellent asset to your team.

Recommendations to other buyers: Just maybe the whole updating the app a little bit...the one complaint I hear from my guys is that they accidentally get clocked in and out sometimes because the app is always popping up with reminders, but that could be a matter of setting up their preferences.

Retroactive clock in

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used "Chat" for the first time and that worked as easily as phoning in. I am very impressed with the program and with your staff. Smart, friendly, knowledgeable, professional. Always a great experience.

Great App to track timesheets

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This app is perfect to track the time-sheets and where the workers are clocking in and out. Easy to pull payroll report.

Flexible Application

Apr 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Many different ways to track and edit time.

Cons: Loss of time stamps when time is altered through manual time cards.

Overall: Very flexible in terms of what we need to do. It can be a bit confusing when trying to update multiple jobs in one sitting (must go into several edits and then hit several saves before moving onto the next job). Customer service response time was almost immediate.

Best Customer Support Ever

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It works! My client is very happy with how easy it is to approve time & run payroll through our integrated software. Amazing customer service.

Cons: A bit pricey.

Overall: Every step of the way TSheets has gone above and beyond to make sure all of my needs are taken care of. They helped me onboard my bookkeeping firm, my first client, and have assisted with troubleshooting my Gusto integration. I don't really even know how to describe the customer service experience, other than saying no other company comes close. RM (assisting with Gusto integration) is quite possibly the best support agent I've ever encountered.

Recommendations to other buyers: As a business owner, I pay a bit more for the software that does what it advertises and has the support team to back it up. TSheets is now on that list.

Love Tsheets services and their customer service!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Besides what TSheets has to offer, the #1 reason I love them is their customer service! They are amazing and rock!

Great product

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: You can clock in from anywhere. With this product you can run job reports to get the total number of hours for any signal job.

Cons: Sometimes the tech may hit their phone and clock out.

Overall: The company uses this product and it is very easy to use. I am able to pull up any techs sheet and check what job they are on or have just left.

Great Customer Support

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: They have great customer support. He spent a lot of time with me to help me get the reports I needed to complete my invoicing.

T sheets Keeping Real

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: customer support, bang for the buck

Cons: limited QB sync details and mapping, Break clock out. tighten tracking/gps spoofing, security: w/ mobile device...not letting employees switch devices w/o heads up...as if limiting a desk top. "authorize individual by cell phone type model/carrier"

Overall: Overall..... smooth. Bases covered plus extras. Support has this girl spoiled. Able to give feedback and get feedback. Fingers are crossed for some extra fluff users may be voting on.

Recommendations to other buyers: custom programming is time and money.....and i understand a small change could take moving a mountain. Nothing expressed is a complaint by any means

Great Service

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: saves time.

Cons: Not sure yet

Overall: Just setting up. Great service so far! Having problems with our QBO and the are doing everything they can to figure out problems that don't even relate to their product.

Excellent Customer Service

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had a blast on the phone with the support staff and she was not only super helpful, but a hoot to chat with. Knowledgable about the product and had patience while I figured out what the hell I was doing!

Love the Product! Love the Price!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Price

Cons: None I can think of. Maybe create a user blog???may already have

Overall: Customer service was fantastic! If I cannot find help on-line with the videos, I can always get the answer by either chatting or calling the support number. They've never let me down!

We love it and so do our clients!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use to streamline processes. Love the reporting and scheduling also.

Cons: I can't pull cost reports based on wage. All of the data is there so it seems we should be able to select a cost report that calculates time paid (regular, OT and DT) based on the employee wage by customer/job. Now that would be an amazing sell!

Overall: First and foremost, Tsheets customer service is A+. Thank you for always being there...love the live chat for ease of use as well. I would love tips on how to build a company culture that you have. Now for the product, it's great!! As a service based company that invoices on billable time, service codes and class codes, it has simplified our lives and we have the ability to produce productivity reports. I would love to see cost reports built into the program based on hours worked and wage rates. I'm sure that next to come...yes? Pretty please? Thanks BD1 for your recent assistance. I learn something new about the features every time I call. Thanks TSheets for producing and providing an excellent product and service.

Recommendations to other buyers: Cost reports, cost reports cost reports.

Great customer service!

Apr 12, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Flexible

Cons: Complicated at times, but mostly because it can adapt to almost any needs.

Overall: Happy to guide you through whatever you need, no matter how long it takes! I just had a beer and told them what i wanted to do!

Recommendations to other buyers: nope

Great Product Excellent Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: Every time I call in for support every person I have spoken with is friendly, knowledgeable and very helpful!

TSheets support is great

Apr 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: the ability for staff to access from the field

Cons: the quirks it has with QB's integration

Overall: We've had some bugs to work out as we've done setups but live chat and the folks who respond there have been great!

Love TSheets and their Awesome support team!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the ease of use and the great customer care, they are always there and the live chat is great, thank you JM1.

love this App

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Likely

Pros: GPS tracking, android, and apple, QB sync

Overall: Have had a great experience with t-sheets. T-sheets has made payroll and time tracking a breeze! I recently spoke to customer service dept to add an employee and he walked me through the whole thing! A+++

Great choice!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service has been super-helpful with my nonprofit account. My first time using this kind of software.

Tsheets Tech Support personal are extremely accommodating

Apr 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: Worked with Customer support representative on an unique payroll coding issue. He spent over an hour on the phone with me walking through different scenarios and options to see if we could come up with a solution to my problem. We came up with a work around that solved my coding issue which will help to speed up my payroll processing and ensure accurate coding of our Salaried employees hours to their QuickBooks class. Also, worked with Sara the day before on some other problems with new employees not syncing to the Kiosk. Both were extremely friendly and willing to take time to ensure that I was completely satisfied with the outcome of our session.

Great Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hi, Customer support representative (BD1) give me an awesome twice when I was learning how to set up my account. The program has so many features and options for the manager to see what is best for the company.

100% Satisfied

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Almost impossible to believe how helpful these girls are. Customer support representative has helped so much that I do not know how to thank her. The service is 2nd to none.

Customer support representative is terrific!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Does what is it supposed to - tracks time

Cons: Permissions - I always have trouble with that

Overall: Customer support representative was so patient and had all the answers. It is always a pleasure to speak with customer service

TSheets is great!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Fabulous customer service and their team is always super helpful and efficient! I often work late at night and I always get a response within minutes no matter the hour.

TSheets has been a huge asset to our business

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TSheets remains my favorite part of our bookkeeping system. It makes my life so much easier. It seamlessly integrates with my Quickbooks company relieving me of hours of data entry. Also, the customer service is always incredible to work with when I need a hand. I highly recommend it.

Helpful Software, Helpful Customer Support

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Run reports to see how many hours you use. Scheduling is easy and allows for color coding. Integrates directly to Quickbooks and allows me to easily track hours by customer.

Cons: User interface is a bit intimidating at first, but once you get use to it it's no problem.

Overall: I needed a full feature time tracking software that I could integrate into Quickbooks and Tsheets Delivered! The software is easy to use and allows you to manage minor details about your scheduling, timesheets, and customer database. Switching from job to job is easy, and you can see exactly where your field contractors are at. When I called into get billing support the response was quick, and my agent RM was very kind and willing to help. Thank you Tsheets for making my life as a business owner easier. 10/10 would recommend for timeclock tracking needs!

Recommendations to other buyers: I don't know if I'm missing it our not, but I would like a BReak button for my employees to manage their own breaks.

Brad D is a Rockstar

Apr 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've had a couple of instances where I've had to reach out, and just today I had Customer support representative , helping me with setting up a manager. He's always been really friendly and helpful. Just wanted to give him a shout out for all the support.

Super Awesome Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My agent was amazing! she was quick efficient and helped me with my issue! She even went the extra mile to make sure that my issue was resolved!

WOW! Amazing service!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They are just a phone call away! I am new to TSheets and every time I have a question they are there to answer, even on a Sunday. I am very happy with the program and the customer service exceeds my expectations every time!

HooRa for Customer support representative

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's very user friendly

Overall: I was receiving error messages in the web connector and desperately needed assistance. Customer support representative provided amazing step-by-step support to resolve all of my issues, and now I can proceed with the project at hand! Thanks! You're the Best!!!

Recommendations to other buyers: It's a great company and a great software package. The staff is always extremely helpful in resolving issues.

TSheets sets the gold standard

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive and easy to use for beginners

Cons: Nothing yet!

Overall: We are new to using TSheets and our experience has been amazing. The interface is easy and intuitive for all our end users, which is reason enough to use the software. But what sets TSheets apart from all the others is their outstanding customer service. As the administrator I needed some assistance with a QB syncing issue. I called and spoke with RM who was friendly, knowledgeable and an absolute pleasure to work with. She was able to resolve my problem and walk me through the process quickly and efficiently, while teaching me along the way. What could be better than that? Well, I'll tell you. After we had resolved the issue she asked when I would be running another sync - so she could follow up with me to make sure the problem was permanently fixed. We are so glad we chose TSheets for our time tracking needs!

Tsheets Rookie!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Currently integrating Tsheets with my business. Running into a few minor quirks, which is like every other software, but the customer service from Tsheets has been outstanding. I have not waited more than one minute for someone to answer and they have quickly solved my issues. Well done Tsheets support!

Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service is always very helpful! I spoke to Customer support representative today and she was able to answer my questions quickly and without long wait time. TSheets has made our office life a lot easier!

Great Help!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative helped me figure out an archiving employee issue not syncing properly. She was very helpful and handled it with ease. Thank you Shannon!

Customer Assistance to New Customer

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: New to Tsheets, so far it has helped us keep track of employees location and hours. I was able to sink to my current online quickbooks. Customer support has been great in assisting me with all my questions. two thumbs up sos far

Great Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Customer support representative was amazing and very patient she even offered to order me lunch(I politely declined)!!!But Great Customer Service :) :) :) Looking forward to working Tsheets and integrating with QBO.

Amazing Customer Service!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service

Overall: My experience has been amazing! Excellent customer service and exceptional customer care! I would recommend TSheets to anyone! 5+ stars!!

Very knowledgeable!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was having issues getting my QuickBooks synched so called in. Not only did I get help getting the synch to work, she walked me through adding employees, their vacation and pay information, and also how to get the app for my employees to download. Excited to start using!

Customer Service is great

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Lots of options for contacting customer service, which is nice. Live chat today BD1 was able to answer my questions and I had the response in writing to show my employer. Made explaining things much easier. Thanks guys!

Excellent Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Always get my questions answered. Everyone who answers my questions does it in the most friendly manner.

Happy Camper

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly

Cons: nothing at this time

Overall: I cannot express enough how much I really enjoy working with TSheets employees. Don't ever make me pick just one favorite, because I won't be able to- they all are AMAZING!! I just got done with a live chat with Customer support representative and she was super wonder and friendly! Keep up the good work customer service is a skill and almost a dying art these days.

Recommendations to other buyers: not at this time.

UN-archived job numbers

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Not being able to unarchive/reactivate our job number ourselves as we were able to do in the past.

Overall: When we first started with TSheets, we were able to "UN-ARCHIVE" job numbers by uploading them the way they were entered, and all time would still be there. There has been a change, and now we have to contact you to un-archive these job numbers. It was much easier when we were able to do this ourselves. If you look at our account, you will see the amount of job numbers we use... so we archive jobs regularly to not bog down the app. My request is that we are able to un-archive the jobs ourselves. Customer service is very helpful, but would like to be able to do it ourselves. Thank you

Recommendations to other buyers: Allow us to manage our job numbers ourselves once removed from active list.

WebConnector Resolution from EM1

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: None

Overall: Outstanding customer service provided by EM1 to resolve issue with sync due to computer upgrade and no longer connected to webconnector. Great support and problem resolved in a very short time.

Customer support representative was extremely knowledgeable and helpful

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy and fun to use

Cons: Needs some changes to better accommodate employees on their cell phones out in the field. The calendar/schedule could also have some more features like google.

Overall: The support staff at tsheets is always friendly and helpful. No matter when I have questions the staff is always available to help.

Great product great staff

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It does everything you can ask for and imports timesheets into Quickbooks. Saves me a lot of time and deciphering peoples timesheets

Cons: A little difficult to get up to speed when you first start out

Overall: I have only been using this on trial for about three days so I am not a ninja at it yet, but it seems to work great once I am starting to figure it out. The tech support from Tsheets is awesome. They respond quickly, they always have the answer and they speak English. They always solve your problem with minimal time spent weather by chat or phone. Something you never see these days with overseas outsourcing!

Recommendations to other buyers: You will have to spend a little time and studying to get it to do what you want it to

Works Great

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative did a great job helping me. In general, this product has been a huge time savings for my small business. Couldn't be happier. The support is second to none.

Awesome customer service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Would like more user friendly job costing reports.

Overall: There was a little glitch with the sync of a new employee. Customer support representative knew exactly what to do to fix it.

Amazing customer service!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy functionality

Overall: EM1 was fantastic. She helped me solve my problems and answer my questions. She was quick in response, very clear and informative and made it so easy for me. I love this program and its emploees.

Excellent Product!!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Extremely user-friendly. Top-notch customer service.

Overall: I couldn't be happier with this product. The customer service at TSheets is top-notch and they always leave me 100% satisfied. DM just helped me out with a problem I was having and got me back on track in minutes.

A picture worth a 1000 words- but well spoken knowledge is priceless

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to work with forgiving.... and I can track down our employees

Cons: Need a loud bell to tell people when it is time to clock out and every hour later that they are on the clock the bell becomes more pronounced.

Overall: Searched high and low to figure out the manuals wording.... Click on the left corner of the page...not an squishy in sight at the corner at all... but left a message and with in a few moments the an email came in with crystal clear precise short direction to solve my problem. Thank you !

Recommendations to other buyers: Geo fencing would be nice on the map as would different colors for each employee and the ability to see them at one time on the map.

Life Savers!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Customer support representative was amazing at saving my bacon on a payroll day. I updated to QB 17 and could not import my timesheet data. She jumped on my computer and had me up and running in no time. Confident, cheerful, and fast! I can't thank you enough. Excellent customer service.

Great job!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative did an excellent job with helping me answer the quetions that i had. Thank you! Will use your service again.

Lovin Tsheets Staff

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are new and have switched from using Exak Time. It has not been a flawless transition; however, the TSheets staff have been very helpful. I really like the family you have created. It is fantastic calling and getting familiar voices.
For Example, I have called a few time and have been on with Customer support representative many times.
He has been amazing. . He has been super patient with me, and very supportive throughout our transition.

Love the voice recordings for TSheets as well. :)

Now just personalize some reports for me and I will love you all even more! :)

Payroll export issues

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative was very helpful, and pleasant to work with. Solved our issues that we've had for a long time. Not a fault of Tsheets, but ours.

TSheets Rocks!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, this app has it all. Ability to track specific jobs. The Notes area makes it easy for me to know when a service call needs to be billed.

Cons: I have no complaints.

Overall: This app gives us all the features we need to track our employees - some of our customers have multiple locations - no problem. Paid time off - no problem. We work across 5 States, TSheets let's us specify which state our guys are working in. Seems there's nothing this app can't do!

Recommendations to other buyers: Technical support for TSheets is the single best experience I've ever had -- tech support knows their product!

Great customer service

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had a slight hiccup on setting up TSheets with Desktop QuickBooks. Online chat agent EM1 handled it quickly and professionally. Couldn't ask for better support!

EM1 Rocks and the app is easy to use

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy and friendly

Cons: Doesn't sync with another app I use

Overall: Great customer service. Friendly and easy to use chat interface. The app is great as well. I would love to see if tsheets could sync with other apps, such as doForms.

Recommendations to other buyers: Wish old schedule could be hidden or deleted from phone app

Excellent Time System

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Technicians can clock directly into jobs from their phones eliminating having to wait on paperwork to be turned in.

Cons: Can be tricky figuring out true overtime especially on weeks that holiday and PTO time is used

Overall: T-sheets has solved all of our time tracking needs. The customer service received to set it up and for minor issues along the way has been GREAT!

Satisfied customer service experience

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was on a vacation trying to run payroll and couldn't get it to work. Chat support was available. Customer support representative was great and got right to the issue and got me back to family time. Thank you!

Easy meets comprehensive

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The user interface is easy to navigate and very intuitive. Even though it has most of the features of more advanced systems, the interface is not cluttered.

Overall: Most payroll systems are either really easy to use but lack the feature set for a mid-sized company or have everything you need but feel bloated and daunting to use. TSheets is the first payroll system that marries a simple, intuitive and user friendly interface with almost all the features you would find on the big payroll systems.

Setting up the system was a breeze. Our on-boarding guide, Shandara was patient, thorough and an absolute pleasure to work with. I spent several hours reviewing other solutions but TSheets proved to be the best balance between ease of use for employees and payroll staff while including all the payroll and timekeeping features that our organization needed.

Recommendations to other buyers: The Quickbooks interface is great. If you are using Quickbooks, this is a good choice for your advanced Timekeeping needs.

This is Amazing!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That I am finally going to be able to track our PTO time and be able to track my traveling employees time

Cons: n/a

Overall: my experience has been wonderful.
The support staff walked me to every single step on how to set up our company, employees, iPhone, iPad, Kiosk computer and our complicated PTO time. She was Wonderful! I highly recommend TSheets and are so more than happy with the costumer service provided!

Recommendations to other buyers: not at the moment. at the moment I am very happy with the software

Payroll Help

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The simplicity and accuracy

Cons: having to validate and correct employee clock in and clock out errors

Overall: Awesome service in getting my new employee up and running so he can be paid for his hard work, now just get me a raise!

Outstanding

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Best customer service I have ever had! I actually look forward for speaking with them because they brighten up my day. Couldn't say better things about them.

Quick Books

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very costomizable

Cons: Can't think of anything.

Overall: Great customer service! Very help full any time there is a problem. And there aren't many!
This App works very well!

Best helper I've had thus far

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: She had patience for my crazy questions :) Thank Goodness T-Sheets has her on their team! You go girl!!

initial payroll

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff was friendly, patient, and very helpful! Even made a follow up appointment to complete payroll run by phone because of missing information on our end.

needed payroll adjustment

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: the person who helped me was informed and helped me make adjustments to pto. Very personable and professional

Helpful Support

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The support staff answered my question quickly and efficiently. I appreciate the time and how knowledgeable she was.

Love it and great customer service

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to keep track of my time via the mobile app. Sync's to QuickBooks without having to give it much though.

Cons: Can't think of anything that I don't like about it.

Overall: This product makes my life so much easier. And the couple of times that I have had to contact Customer Service they have been fantastic!

Easy Adoption

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer Support, Functionality, Ease of setup

Cons: Mobile app is a little harder to use than web

Overall: Easy to set up. Great functionality. Customer support made all the difference. Easy to contact and knowledgeable staff. Like the mobile app and location tracking feature.

Weights, Cookies and Hats

Apr 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff is very helpful. That don't cause me to drink overly much. I seldom bang my head on my desk after I talk to them. Even when I know they are pointing at the screen and laughing at my ignorance. He will have to actually pick up his weights. He cannot lay on them. He will have to prove she can make a tasty Paleo cookie, and the others staff will have to prove he has found a violin shaped back pack. 1st one wins the prize. Thanks to all the others also who have helped me and whomever I have said "use live chat, they are soo helpful!" :-)

Payroll Admin

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great chat feature! Every company should have. Only thing I would like to see added is the feature to be able to turn on OT for specific work days (weekends) as a union contractor we need this feature.

Excellent Customer Service!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use and the customer service is stellar!

Cons: I wish we could set it so that the times would round by quarter hour

Overall: The support staff was very helpful and friendly! She answered all of my questions and was thorough and efficient.

Connecting to Quickbooks Desktop

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Tsheets for 2 years now. Anytime I change computers and need to reconnect Tsheets with Quickbooks Desktop Edition, the Tsheets staff is so helpful walking me thru the process so I don't make a goof - which can cost many more hours to correct. As a business, companies that let me call with quick questions are always rated highly in my mind.

Excellent customer service!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It is always so easy to get the answers I need from the customer service at t-sheets! The support staff was very accommodating and fixed the mess I had made with ease. Thanks for having such a great team there to support our team!!

New Feature Help

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Got your email and tried a new feature with Breaks. I had a question and did the online chat and it was fast and helpful and great

customer support

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was having issues downloading my employees time cards, I decided to live chat, The support staff responded to my request and help me solve the issue, she was very patient and understood the type of trouble I was having ..she walked me step by step and help me trouble shoot the issue

Finance Mananger

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I called with several questions about the software and the rep was amazing and answered all my questions.

The best review

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff was extremely helpful and I'm thankful I wasn't chatting with a robot :) So far Tsheets is pretty straight forward. The only thing I'd recommend improving is having multiple managers approve a time.

Sync issues with updated quickbooks version

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: system did a quickbooks update this morning, then went on to do our payroll.....
of course sync did not complete and a message that it aborted.
live chat used and very quickly was able to sync......
THANK you....on to payroll now.

Payroll is easier!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is fairly simple to use and customer service is always available to help with any questions or issues.

Overall: With Tsheets, preparing an accurate payroll is quick and easy. Once the great customer service staff helped with the set up, we were up and running.

Support knows TSheets

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Once in awhile I need to call support. They are not only great problem solvers but my attitude gets better because they are so happy.

Great Time Tracking Software!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The integration and the customer service. Ease of use, great aesthetics, performance and simplicity!

Cons: The inability to do several pay periods per company.

Overall: I truly enjoy the value that this product gives small businesses. I am also extremely impressed with the superb customer service provided by the Tsheets team! Their warm and courteous customer support makes this product even better. Every single small business should have TSheets!

Recommendations to other buyers: Would encourage to report hours based on location. This would help with certain payroll taxes based on different states or municipalities.

T-errific service :)

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: customer support and training
GPS tracking for on the clock employees is a good feature

Cons: no way to easily track Banked time
Needs Canadian options such as stat pay, and automatic 4% vacation pay.

Overall: I started considering TSheets since it was a better price than the other options, and fortunately less money does not mean less support; the customer service has been amazing. Someone called me right away after signing up, and Decker from customer support spent a long time answering all my questions, and helping me get everything set up. The customer service really what sets them apart.
The program itself is pretty straightforward and simple enough for anyone to use as an employee. It's a little confusing on the admin side but with great customer support to clear up any confusion I have no worries. I would have liked more customization and a feature for banked hours and STAT pay for us Canadians.
Overall I am happy with the product and relieved to finally move away from paper timesheets!

Awesome Software

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great Support
Great Software. I have researched and tried multiple softwares. By far the best. Of course there is room for more but they are updating and improving all the time.

Great customer service!!

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Pretty easy to navigate and works pretty well for our needs. This software is really good, but the thing that makes TSheets truly extraordinary is the great customer service. I have called a few times and each time I speak with someone in the states, who is helpful and knows what they're talking about, and most importantly likes what they do. TSheets obviously takes care of their employees and that care is then passed on to the customer. It is palpable and consistent! So rare today. Even if they can't completely solve a problem, they always brainstorm workarounds and are happy to send off a request to their programmers.

I told the support staff I would give him a shout out for his excellent support today, but frankly, I have never been disappointed when I have called. I may just call the next time I am in a bad mood to see if their support staff can take care of that too!!

Thanks TSheets!

Terrific Customer Service!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It works

Cons: Takes some getting used to.

Overall: I had a few fairly complicated questions and the Live Chat agent, Brad, was unbelievably amazing. What I thought would take me hours to figure out was done in 20 minutes. Thanks T-Sheets.

Thank you Customer support representative !!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Needed a few adjustments to set features for our field contractors, Customer support representative made the changes immediately, thank you!

Great customer services answering ALL my questions

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I called because I had an error on my TSheets QB Sync log and it was because I updated my version of QB. I was assisted with correcting the problem and it was verified that it worked. While I was on the phone with the rep I was able to get answers to several other questions I had. Overall a VERY pleasant experience.

Still working out the bugs

Apr 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The fact that it gives reminders on our cell phones and integrates with Quickbooks Online is great!

Cons: Reminders don't work all the time; guys can't clock in or out.

Overall: I love the fact that we're linked with Quickbooks Online and our timesheets are integrated. It saves alot of work. However, we're still working out the bugs on each of the guys phones...They either can't clock in or out or their location isn't showing...we did however get the reminders working now. Its been a bit of a challenge, but then everything new takes time to get to know, especially when you're trying to deal with 10 guys working in different states...lol...I enjoy the staff, they are wonderful. I haven't had one bad apple, and I've talked to plenty. I thank you for being patient with us during our transition time.

Recommendations to other buyers: I think if we can get all the bugs worked out, it'll be a great asset for our company.

Always great customer service!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to use. Help functions, tutorials and videos are well done. I like being able to set up schedules and color code each day's activities.

Cons: I would like to be able to print our a draft schedule before it is published. Sometimes a manager may want to review it prior to publishing. The only way to get around this is to Print Screen. I have requested a print function from Tsheets. Hopefully this feature will be available soon.

Overall: We have been actively working with TSheets for 2-3 weeks now. Every time when I have had a question, my needs have been met as I have visited by phone with the great customer service people at T Sheets. Obviously they love their jobs and understand the great customer service is really what TSheets is all about. I love that the customer service rep can immediately see what I am seeing on my screen and can walk me the through the new steps, processes or error corrections I have called about. I would give Tsheets my highest endorsement both in their software products and their exceptional customer service.

Recommendations to other buyers: It would also be helpful to have a Copy/Paste function available on Schedules so that daily schedules with could be copied and pasted for all or a portion of a day's schedule.

Great Product, Great People!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has had nothing but awesome experience and customer service from TSheets. The product is great and provides everything that our company needs and the TSheets staff are always so helpful and friendly. We have been very pleased thus far!

Awesome product!

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love T-Sheets and the support. I would love to see an option to lock a maximum hours per week, unless overtime is granted previously.

Operations Manager

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Always a pleasure. The system is so easy to use that I have only had to call in twice and both times I have been very impressed with the since of respect and appreciation that the T Sheets team impresses upon me.

easy customer service, love the online chat

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love online chat service, fixes my problem in minutes any time i have an issue! Thanks for the efficiency!

T-sheets products and customer service

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use and tech support is great.

Cons: This is not a fault of the software, it's a fault of Quickbooks. I can't get mileage to transfer directly into the mileage tracking function of Quickbooks. Quickbooks doesn't give any third party software the option to do that.

Overall: T-sheets products and customer service are great. I've worked with the support staff several times now and he is friendly and responsive. No one I have worked with there sounds like a robot. It's one of the reason I chose this software. I can get live tech support, who are very responsive and don't sound like they are reading from the owner manual, with no ability to think on their feet. Most of my questions are answered via live chat, which is awesome because I then have a record. The reason I am using tech support is because they are quickly walking me through some of the more advanced features of the time tracking software. Overall, I recommend the product, the company and tech support. I think they all do a great job!

The support staff was very helpful and made my day much much better

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: She was very knowledgable and made the connection to fix the issue quickly. Thank you so very much for your help

Outstanding CS

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: She was very knowledgeable and professional. She told me the function I was looking for wasn't available but put in a request so maybe one day it will be. it was a quick call (which I appreciate because Mondays are busy) and even though she didn't have the answer I was looking for she made me smile the whole call!

Fantastic Customer Service

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, syncs well with quickbooks.

Cons: Our first sync was time consuming, but its been easy sailing since then =)

Overall: Tsheets is a very user friendly app, on both the desktop and on smart phones. Their customer service is the BEST, I can't say this enough! And I think that is their greatest asset. We use Quickbooks on a remote server, and once you have it set up, it syncs very easily. Highly recommend this great company!!

Recommendations to other buyers: BEST customer service!!

Great Customer Service

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use. Able to track employees

Cons: Reports could be a littler better

Overall: Had an issue regarding adding a time sheet. Turned out it was only the time zone - had to remember to take that into consideration.

Phone call with the support staff

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Saves me so much time! Employees like it too.

Cons: N/A

Overall: The support staff was so awesome!! I am so pleased with his knowledge and professionalism. He was very patient. I now love TSheets even more than I did before. I've tried Schedulicity, Zoho and others-TSheets blows them all away!

Recommendations to other buyers: No

I just love T sheets.

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: saves me time

Cons: nothing

Overall: The only thing better than the actual software is their amazing customer service. It seems like every time I call they do a better job helping me than the last time I called. Always happy and eager to lend a hand.

Recommendations to other buyers: If you need a time keeping system you need to get this one.

T-Sheets is amazing!

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once I set it up it will be a lot easier to keep track of what is being done and who is where.

Cons: With anything we have to put in the initial time to set it up

Overall: The support person helping me has done an amazing job! Easy to talk to and very helpful with the thousand questions I had. I am very hopeful that this will help our business run smoothly and plus all our employees love using their phone to clock in.

Recommendations to other buyers: no

Very useful app

Apr 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: support

Cons: none so far

Overall: Support is critical. Quick answers from obviously well trained and seemingly happy employees. Really wish our non-profit could also track volunteer hours in the same way, but it is cost prohibitive.

Recommendations to other buyers: get a qualified person to set it up right with quickbooks from day one.

Best Support Help!

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was chatting with the support staff and she was awesome! she guided me through every step and helped me understand the way to do it. If I can hand out stars I will give her 10 :) GREAT JOB!!

Effortlessly Increases My Bottom Line

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm a sole proprietor, multi client accounting practice. I used TSheets last week to keep track of billable time. Directly turned those timesheets into invoices in minutes. It is as easy as selecting the client and clicking Log In. I type the description that I want on the invoice on the timesheet and go to work. When the task is complete, simply clock out. Seemless integration with QB online.

Day One Experience

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great customer service, easy to use, and loads of tools provided to learn more.

Cons: So far, no real cons.

Overall: So far, TSheets and their team of customer service has been the most helpful service group I have had the pleasure of working with. This product is exactly what my job was looking for and the welcome I received was phenomenal.

New User Review

Apr 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have only been using the software solution for three weeks but the customer support has been great and they have made getting used to the software a simple task1

The Customer Service is the best!!!!!!!

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I made a call to customer service today and He was fantastic. He helped me get what I needed and was so sweet and funny. Thanks so much.

The support Staff rocks

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I called in out of the blue; was transferred to the support staff who helped me for 1 hour and 20 mins out of the blue... It was great.

Thank you.

Tsheets Review

Apr 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The experience has been good! Customer service has been great. I appreciate that I get a live person fairly quickly who are very helpful and knowledgeable. The transition to a time clock is new for our company, but I feel that the use of Tsheets is fairly simple.

Excellent Customer Support

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I "chatted" with the support staff and spoke to her on the phone. Both experiences were excellent - the asked appropriate questions to make sure they understood my issues, we worked on the issues step by step to determine where the problem was and elevated to the next level when they found the problem. These ladies were wonderful to deal with, as are the other customer support techs I have contacted in the past. No matter how good the product is, if you don't have support behind it to help when customers get "stuck", it's not worth much & TSheets has wonderful support! I would give Customer Support 10 stars if I could!!

The Customer Support is the best!

Apr 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Any time I have had a problem customer services has been very helpful and friendly. This makes the system easy to use.

Employee problem with access

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy

Cons: nothing really

Overall: I used the live chat and spoke to the support staff. She was fantastic and took me step by step thru the process of updating the employee information. She was very helpful. We resolved the issue with in 10 minutes.

Recommendations to other buyers: no

Awesome software

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I do not have to manually enter employees times

Overall: I have called TSheets multiple times and everyone has been so helpful! She was great and helped me get my Quickbooks running correctly with TSheets. I would recommend TSheets to anyone!

Wonderful Customer Support Makes the Price Worth It

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: At first when we purchased TSheets it was to keep track of an employee with a troubling history of disappearing for long periods of time when sent on errands. As a small business we were dependent on this employee for running errands so simply picking someone else was not an option. TSheets' helpful customer service folks held our hand through the entire process and have made it well worth monthly cost. We have since moved on from relying on that employee but have not moved on from relying on TSheets.

Great Tool for remote employees

Apr 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Fairly easy to use, and lots of different options. Feels a little expensive, but worth it if you are using a lot of the features. Reports are lacking some crucial ones, like more options in job cost tracking, but they do continue to improve it, and seems really listen to feedback. Also the report exports are not nearly as pretty as the graphics on the site. Would like to see the ability to build a custom report so as to only export the data one really needs. Customer service is excellent in generThe support staff deserves a shout out.

Great customer service

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software has covered most things, that I need, to make it easier for me as a customer and my employees

Cons: I need to spend some time learning the whole process but once I do, it is easy to navigate.

Overall: I created a new company and was falling behind on manual tracking of hours, I had access to TSheets, but didn't make the time to call them for help. Big mistake on my part, I should have called sooner. Their customer service is the best I have experienced in years. The representative made everything very simple for me and I was up and running in less than 45 minutes. TSheets works flawlessly with Quickbooks and now everything is all in one place for me and my employees.

Great Tech Support

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Any time that I needed help while setting up the interface with QuickBooks and even after the Customer Support has been fantastic.

Great Staff!

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: All the questions that I have called in to ask about TSheets options and limitations, The support staff has been amazing and very helpful!

High Quality Support

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I called in and had questions about scheduling on the desktop version of this product and the customer service was outstanding. I got walked through step by step to get this figured out.

Just a phone call away

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service is best. Companies and nerds underestimate how important this is. If your customer service hides behind email or chat, that's fine. Just realize someone like Tsheets is going to kick your butt.

Cons: The GUI is a little strange. As admin, you can have multiple windows open at the same time and move them around to have things open side-by-side. Not sure what API or language they used, but it gets the job done more or less.

Overall: Great customer service. The rep that answered my call was really nice and walked me step by step through my issue. Everything is as it should be, and I'm a very happy client. Been with them over a year, and I have zero complaints about Tsheets.

T-Sheets is the best!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything really.

Cons: No issues.

Overall: T-Sheets is the best and has made my hour tracking a breeze! I can easily connect with them right away on the phone, they know who I am and have such patience walking me thru any questions I have. Customer service should get 10 stars!

Recommendations to other buyers: No.

Great Service, Query resolved - 5 Stars

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Staff Tracking, Project Time tracked against allocated costs. Live chat.

Overall: My query was resolved seamlessly now I can pass this information onto my colleagues. The support staff is very knowledgeable with the T Sheets database and system and a pleasure to chat with. The Live Chat portal is a great way to answer technical queries for your clients.

Excellent service!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A client needed some help with the sigh-up. I messaged the Help Line for advice. Got my answers quickly, thoroughly and with outstanding courtesy.

Tsheets works great for us!!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This company is always at the ready for any questions or on-line tips; This service has taken a lot of stress out of timecards. I love working with TSheets!

New customer, and the service is excellent!

Apr 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I did the trial and even with a small startup I am finding tremendous value in this software. Thank you to the support staff for your help as well as several others there at TSheets!

Love this company!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used T-Sheets for a week and simply love it. My staff has transitioned into using T-sheets without hesitation. Thank you to T-sheets and their customer service for their great support!

Great program

Apr 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and great customer service

Cons: Some of the reporting formats could be better, or more formatting options

Overall: TSheets has helped us to track hours per job that we are working on with a great ease of use for our staff at an affordable price. The customer service is exceptional. Response time is great, staff is always friendly and knowledgeable, and they will spend as much time as is needed to solve any issues or give instruction.

New to product, but so far, so good.

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use