Who Uses This Software?

TSheets offers solutions for everyone, from freelancers all the way up to Fortune 500 companies. TSheets has applications for every business that wants to track employee hours against specific jobs.


Average Ratings

1997 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
    See pricing details
  • Pricing Details
    $4 Per User Per Month +$16 Base Fee Per Month (paid annually)
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TSheets
  • www.tsheets.com
  • Founded 2006
  • United States

About This Software

Intuitive, easy to use time tracker with unlimited free phone or online support. Employees can track time anywhere using an Android or iOS mobile phone, computer, tablet, text, dial-in number and so much more with clock in/out punch card or manual timesheet flexibility. Managers can see who's working, where, on what projects - all in real time. Integrated with QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.


Features Checklist

  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Expense Tracking
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Time Tracking
  • Overtime Calculation
  • Time per Project Reporting
  • Vacation / Leave Tracking

Product Reviews

TSheets review

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: it's easy to use when being on the road or being in the office, it is also very easy to get around on.

Cons: my least favorite thing is that it drains my phone battery when in on the go also when I lose gps it clocks me out

Overall: its easier to track time and time sheets

Wonderful product! Amanda was amazing! She was very patient and helpful with our specific needs!

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use of the software, its practicality, and the customer service was exceptional. I believe I have finally found the job costing solution for my company.

Cons: Nothing as of yet. Seems to have a competitive advantage over all of their competitors. I would highly recommend to any company.

Emma is the bees' knees!!!!!

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: I LOVE how much time it saves me on time cards weekly! Everything is just sync'ed and ready to go for me to job cost.

Alicia was a great help, very polite, and knowledgeable.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: T- Sheets is a great use to our company, I use it on a daily basis, it really helps me save a lot of time.

Cons: I think that there could be improvement on project reports, sometimes I can't see the whole name of the client and it would be nice to roll my cursor on it and be able to see the whole name (it used to work like that before and it recently changed). Also, when I am in project reports and a client has several jobs and I exit one job it takes me back to the original screen with all the clients and then I have to go back into the same client to see a different job. Would be nice if when you exited it took back to the client job list and be able to exit from there to the list with all the client names.

Overall: saves me time

The software and support have been great. Emma especially.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Works well with QuickBooks and really simplifies our time keeping. This product has been a hit with both our management team and our employees

Cons: The only con so far is the app. It is good for the most part but we have had a few hiccups along the way trying to use it. TSheets has always been super helpful trying to help us figure out our issues.

Sarah was extremely helpful throughout our tutorial on the phone, 5/5 stars! giver her a promotion!

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the simplicity and user friendly format, email and mobile notifications are great as I will be off site majority of the time, thus leaving some sort of responsibility for employees in the office.

Cons: Some sort of communication system integrated into Tsheets would be perfect and I believe many of your customers would agree, maybe perhaps a chat bar of whoever is logged in.

Overall: I'm a fresh user, although I believe our team will benefit greatly

Use to track timesheet

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: As an employee it is easy to use and track daily, weekly and pay-period time. Is also easy to track mileage for reimbursement.

Cons: I'm not sure why the web app has a pop-up of my time card. It seems like it should be integrated into the page.

Overall: easy time card tracking

easy platform to navigate, awesome customer service

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: the software is easy to use, can easily make adjustments to employees clock in/out, can use on computer or using mobile app, so field and office workers can use it.

Cons: sometimes it is hard to find exaclty where to go to do what I want, but the customer service is so great if I can't find what I want I just live chat and get the answer.

Overall: makes time keeping less tedious

Anytime I have a problem I just call and they walk me through the solutuion

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: I like its compatibility to with QuickBooks and that it is very easy to work within the programs itself as well.

Cons: I have not found anything that I do not like about it yet. Well, it would be nice to track the time of a 1099 employee that is not set up in QuickBooks as hourly or salary for client billing purposes.

Overall: We are able to track the amount of time spent on each client.

We have loved using TSheets for time tracking on our jobs, the time and efficiency is wonderful!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The ability for timesheet tracking for the one or two of us with our company to monitor and validate employee time, especially in different locations has proven quite useful with this software. If there is ever a question of function, TSheets staff is remarkable in their knowledge, timeliness and ease of assessing an issue, to contact them makes it such a pleasurable experience.

Cons: For us, the feature I would like see improvement is GPS, and maybe this is beyond TSheets ability. Sometimes our employees do not register with the GPS. This becomes useful when our crews are divided. I would also like more time zone options, or time zones stated within the United States pertinent to specific cities.

Overall: time tracking

Our company loves using this app.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Its easy to use this program. Pulling timesheet reports are really easy.

My company began using this instead of paper time sheets and it's been great so far! Easy to use!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that there is a phone app. It's so convenient and easy to use. If I forget to clock in or out, I'm able to edit without turning on my computer.

TSheets has made my work so much easier and efficient in tracking our employees time.

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our small business was trying out a few different time-keeping apps, and Tsheets by far outranks the rest. I can follow-up on each employees' time easily. Tsheets syncs the hours with Quickbooks for each payroll. I can export the hours by each job for my records. TSheets can send notifications and reminders to every employee to submit their time or clock-in/out.

Cons: I wish it could print out the timesheet reports directly from the "Project Reports." Or before exporting the csv file, I could choose which columns I would need for it.

Making time management a whole lot easier to record!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How simple the layout is to use. I can click one button to record by time, to make notes, and to switch a job and or description. When I am too busy to enter anything I like that I can go back and add my time in.

Loving this app, it's so much easier to log my hours and submit time!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The simplicity of the app and the ease of navigation through both mobile and web interface is extremely user friendly. I find that using this app daily decreases the amount of time that I used to spend logging hours in excel.

Cons: I do wish there was a function to record mileage that could geo locate my travel so I didn't have to log my miles manually.

easy to use

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: easy to use for basic personal timesheets and for approving timecards for staff. report results are easy to understand and easy to breakdown in multiple views

Cons: that you cannot save a report (the parameters) and have to re-create the same report each time you are looking for the updated information

Got your help with resetting a new TSheets account and sync with a new QuickBooks data file.

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Flexibility! Great, quick customer service, with REAL people who care about helping you. So many options. New features coming.

Cons: No sample or practice file to test, learn and make mistakes in before going live. Not sure what else to say.

Dominic was very prompt very polite very personable and very helpful!

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Overall ease of use is phenomenal! its extremely convenient, my employees love it. the cloud access is probably my favorite feature. being able to add and edit job codes from the mobile app is great! theres just so many things i love about the software that i cant begin with a review and keep it under 1500 words. in short i like the: compatibility with xero, square and others, i like the functions it can provide with scheduling, job reports etc. the pto is simple and easy to understand which is great. The customer service is absolutely out of this world. i think that might actually be my favorite part of the software. i cant thank you guys enough for putting such an emphasis on that end of things! in todays day and age its a lost service and dealing with tsheets support is always pleasant, easy and fast! very very refreshing!!

Cons: the cons i have are, certain functions are a little hard to get the hang of, for instance the overtime calculator and job costs function, i wish there was a way to add expenses to each employee such as insurance, social security, medicare etc so i could have an itemized list of what each job actually costs and what percentage of it is fixed costs and what can be trimmed or cut out. The complexity and highly indepth nature could be considered a con or a pro its a double edged sword really, i love all of the functions but i feel as though i need to take a class just to understand all of the functions and how to properly use them to make tsheets as effective as it can possibly be. so the in depth nature is fantastic if i were to take the time to train myself or pay to train an employee but a bit of a con when i dont exactly have a ton of spare time to train myself and budgets are tight due to re investing into the company tools and etc. i realize calling that a con is a bit of a stretch because it should be figured into company budget for training/reinvesting but a simplified version could be good or step by step tutorials for each individual function would help so i can train myself on what immedeately is important vs training on the entire software on some stuff i may never need/use. hope that helps! your software is amazing! keep up the fantastic work!!

Overall: organization and time savings are the two biggest benefits

You always find a solution to any problems I have.

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Likely

Pros: It saves me so much time when doing payroll. It also saves me time when I have to invoice clients. I can easily see how much time was spent on each project.

Really good customer service! The best.

Apr 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Integrates with quickbooks and has scheduling. Can use gps to locate employees and make sure they start on time.

Cons: Integration with Quickbooks isn't intuitive enough, but after working with the customer service department I feel confident in how to use it.

Great Time Tracking Software

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent time tracking software. Very easy to use and good value for the money. Customer support is always there to help.

Working with Customer Service Rep "SUPER"

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: The support staff helped me to begin the process of narrowing down a problem and both proactively anticipated my needs and offered to elevate the issue (even though we were just ruling out the fact that it is not likely to be a Tsheets issue) to be sure that I could later focus on the real root of the issue. Real gem. Glad I landed in her queue.

Help from Our rep

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer Service

Cons: No way to upload mileage to QB. No timer that just times an work event - always tied to the clock. There is a need for that.

Overall: Our rep s patient, Knowledgeable and helpful - and funny too! Great Customer Service - as always from tsheets!

Adding Fields to TSheets

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: It's very intuitive and easy to use.

Cons: There are some tweaks that we'd like to make but overall it is accomplishing what we need it for.

Overall: Customer service rep was very helpful in trying to set up extra fields so we can get more information from our crews when they sign out.

TSHEET Review

Apr 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Tsheets seems to be a decent timesheet system to use that is mobile. I think the main item that is slowing us down as a company using Tsheets is the learning of how to setup the clients in tsheets and how to use the breaks.

TSheets set up

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great review of all of the features that are relevant to us - we need to maintain DCAA compliance which is very strict. Appreciate the help.

Great customer support from Brian

Apr 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very thorough coverage of all aspects of time and job reporting

Cons: can't easily duplicate week over week job schedules

Overall: Excellent support from Brian, who walked me through several sticky issues I could not resolve.
Very comprehensive software and fairly easy to use , once you get to know it!

Recommendations to other buyers: No. Great product!

TSheets has great support

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had the pleasure of dealing with Customer support representative
who assisted me in sorting out an issue with our client list. She was extremely helpful and sorted my issue as well as giving me some great reporting tips. Our phone call was long and she was very patient and helpful. Thanks

Great experience

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great ease-of-use

Cons: Haven't found any yet.

Overall: I had a great experience working with the customer service here at tsheets! I just set up an account with them and plan on continuing the account with them further on!

Recommendations to other buyers: Keep up the good work in customer service!

TSheets Customer Service Rep Harrisen H saved the day!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, mobility, functionality, and superior customer service.

Cons: none

Overall: I was having trouble updating my new admin from Employee to Admin Status on TSheets and kept getting an error. So I jumped on Live Chat and met our rep. When the problem persisted, he stayed with me, even setup a join.me and saw the problem on my end and immediately gave me a solution. He was wonderful -- everything a customer service rep should be. Good job TSheets! You have a winner in our rep!

TSheets is awesome!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple to use and excellent support. When I was looking for a specific report the TSheets team made it for me.

Cons: There are a couple of reports that I would like to have generate in TStheets rather than exporting to excel, but this is a minor thing.

Overall: From day one in signing up with the trial of TSheet to today being a full on paying member, I LOVE TSHEETS!

The product has loads of features and is super easy to use and learn, but the major thing that makes me recommend TSheets to anyone and everyone is the people and the customer service.

I have made many calls to work out kinks between QuickBooks and TSheets and more to just have help learning about the program. Every one of those calls has been answered by a polite, happy person who knows their stuff. In the one instance I had questions that stumped my happy tech support person they left me on a brief hold where I was assured that I was their favorite customer and then returned with the answers I need to help me out. My only regret is that I can't give Customer Support more than 5 stars or a hug.

For price, ease of use and support you can not go wrong with TSheets.

Recommendations to other buyers: Get it. Get in now

Harrisen The Hero

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, has great avenues for help if you get confused.

Cons: The app is a little slower to update than the computer...they don't always match up at first.

Overall: I am fairly new to TSheets, having just started working this job about a month ago. It's easy enough to use, but the real thing that impressed me with your services is the dedicated team members who are available to help. I've made a couple of mistakes (most recently I created a duplicate account when trying to re-subscribe), and I have received timely, efficient and extremely polite help from our rep. He always knows exactly how to correct my mistakes and he is always a pleasure to talk to. He is an excellent asset to your team.

Recommendations to other buyers: Just maybe the whole updating the app a little bit...the one complaint I hear from my guys is that they accidentally get clocked in and out sometimes because the app is always popping up with reminders, but that could be a matter of setting up their preferences.

Retroactive clock in

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used "Chat" for the first time and that worked as easily as phoning in. I am very impressed with the program and with your staff. Smart, friendly, knowledgeable, professional. Always a great experience.

Flexible Application

Apr 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Many different ways to track and edit time.

Cons: Loss of time stamps when time is altered through manual time cards.

Overall: Very flexible in terms of what we need to do. It can be a bit confusing when trying to update multiple jobs in one sitting (must go into several edits and then hit several saves before moving onto the next job). Customer service response time was almost immediate.

Best Customer Support Ever

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It works! My client is very happy with how easy it is to approve time & run payroll through our integrated software. Amazing customer service.

Cons: A bit pricey.

Overall: Every step of the way TSheets has gone above and beyond to make sure all of my needs are taken care of. They helped me onboard my bookkeeping firm, my first client, and have assisted with troubleshooting my Gusto integration. I don't really even know how to describe the customer service experience, other than saying no other company comes close. RM (assisting with Gusto integration) is quite possibly the best support agent I've ever encountered.

Recommendations to other buyers: As a business owner, I pay a bit more for the software that does what it advertises and has the support team to back it up. TSheets is now on that list.

Love Tsheets services and their customer service!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Besides what TSheets has to offer, the #1 reason I love them is their customer service! They are amazing and rock!

Laura Lee's Auto Sales Loves TSheets!!!!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use! Great customer service!

Overall: I LOVE Tsheets! I'm sure it will save me hundreds of dollars a month as well as hours doing payroll manual!

Recommendations to other buyers: I highly recommend this product!

Great product

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: You can clock in from anywhere. With this product you can run job reports to get the total number of hours for any signal job.

Cons: Sometimes the tech may hit their phone and clock out.

Overall: The company uses this product and it is very easy to use. I am able to pull up any techs sheet and check what job they are on or have just left.

Great Customer Support

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: They have great customer support. He spent a lot of time with me to help me get the reports I needed to complete my invoicing.

T sheets Keeping Real

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: customer support, bang for the buck

Cons: limited QB sync details and mapping, Break clock out. tighten tracking/gps spoofing, security: w/ mobile device...not letting employees switch devices w/o heads up...as if limiting a desk top. "authorize individual by cell phone type model/carrier"

Overall: Overall..... smooth. Bases covered plus extras. Support has this girl spoiled. Able to give feedback and get feedback. Fingers are crossed for some extra fluff users may be voting on.

Recommendations to other buyers: custom programming is time and money.....and i understand a small change could take moving a mountain. Nothing expressed is a complaint by any means

Great Service

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: saves time.

Cons: Not sure yet

Overall: Just setting up. Great service so far! Having problems with our QBO and the are doing everything they can to figure out problems that don't even relate to their product.

Excellent Customer Service

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had a blast on the phone with the support staff and she was not only super helpful, but a hoot to chat with. Knowledgable about the product and had patience while I figured out what the hell I was doing!

Love the Product! Love the Price!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Price

Cons: None I can think of. Maybe create a user blog???may already have

Overall: Customer service was fantastic! If I cannot find help on-line with the videos, I can always get the answer by either chatting or calling the support number. They've never let me down!

We love it and so do our clients!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use to streamline processes. Love the reporting and scheduling also.

Cons: I can't pull cost reports based on wage. All of the data is there so it seems we should be able to select a cost report that calculates time paid (regular, OT and DT) based on the employee wage by customer/job. Now that would be an amazing sell!

Overall: First and foremost, Tsheets customer service is A+. Thank you for always being there...love the live chat for ease of use as well. I would love tips on how to build a company culture that you have. Now for the product, it's great!! As a service based company that invoices on billable time, service codes and class codes, it has simplified our lives and we have the ability to produce productivity reports. I would love to see cost reports built into the program based on hours worked and wage rates. I'm sure that next to come...yes? Pretty please? Thanks BD1 for your recent assistance. I learn something new about the features every time I call. Thanks TSheets for producing and providing an excellent product and service.

Recommendations to other buyers: Cost reports, cost reports cost reports.

Great customer service!

Apr 12, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexible

Cons: Complicated at times, but mostly because it can adapt to almost any needs.

Overall: Happy to guide you through whatever you need, no matter how long it takes! I just had a beer and told them what i wanted to do!

Recommendations to other buyers: nope

Great Product Excellent Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Every time I call in for support every person I have spoken with is friendly, knowledgeable and very helpful!

TSheets support is great

Apr 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the ability for staff to access from the field

Cons: the quirks it has with QB's integration

Overall: We've had some bugs to work out as we've done setups but live chat and the folks who respond there have been great!

Love TSheets and their Awesome support team!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the ease of use and the great customer care, they are always there and the live chat is great, thank you JM1.

love this App

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: GPS tracking, android, and apple, QB sync

Overall: Have had a great experience with t-sheets. T-sheets has made payroll and time tracking a breeze! I recently spoke to customer service dept to add an employee and he walked me through the whole thing! A+++

Great choice!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service has been super-helpful with my nonprofit account. My first time using this kind of software.

Tsheets Tech Support personal are extremely accommodating

Apr 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: Worked with Customer support representative on an unique payroll coding issue. He spent over an hour on the phone with me walking through different scenarios and options to see if we could come up with a solution to my problem. We came up with a work around that solved my coding issue which will help to speed up my payroll processing and ensure accurate coding of our Salaried employees hours to their QuickBooks class. Also, worked with Sara the day before on some other problems with new employees not syncing to the Kiosk. Both were extremely friendly and willing to take time to ensure that I was completely satisfied with the outcome of our session.

Great Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hi, Customer support representative (BD1) give me an awesome twice when I was learning how to set up my account. The program has so many features and options for the manager to see what is best for the company.

100% Satisfied

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Almost impossible to believe how helpful these girls are. Customer support representative has helped so much that I do not know how to thank her. The service is 2nd to none.

Customer support representative is terrific!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Does what is it supposed to - tracks time

Cons: Permissions - I always have trouble with that

Overall: Customer support representative was so patient and had all the answers. It is always a pleasure to speak with customer service

Customer support

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Customer support representative did a great job in helping me out with the payroll import. She's great. I'll call back if I have any other questions.

TSheets is great!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Fabulous customer service and their team is always super helpful and efficient! I often work late at night and I always get a response within minutes no matter the hour.

TSheets has been a huge asset to our business

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TSheets remains my favorite part of our bookkeeping system. It makes my life so much easier. It seamlessly integrates with my Quickbooks company relieving me of hours of data entry. Also, the customer service is always incredible to work with when I need a hand. I highly recommend it.

Helpful Software, Helpful Customer Support

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Run reports to see how many hours you use. Scheduling is easy and allows for color coding. Integrates directly to Quickbooks and allows me to easily track hours by customer.

Cons: User interface is a bit intimidating at first, but once you get use to it it's no problem.

Overall: I needed a full feature time tracking software that I could integrate into Quickbooks and Tsheets Delivered! The software is easy to use and allows you to manage minor details about your scheduling, timesheets, and customer database. Switching from job to job is easy, and you can see exactly where your field contractors are at. When I called into get billing support the response was quick, and my agent RM was very kind and willing to help. Thank you Tsheets for making my life as a business owner easier. 10/10 would recommend for timeclock tracking needs!

Recommendations to other buyers: I don't know if I'm missing it our not, but I would like a BReak button for my employees to manage their own breaks.

AWESOME SERVICE

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: GOT AN ANSWER TO MY QUESTION REALLY QUICK AND REALLY FRIENDLY. COULD NOT HAVE SKED FOR A BETTER EXPERIENCE

Brad D is a Rockstar

Apr 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've had a couple of instances where I've had to reach out, and just today I had Customer support representative , helping me with setting up a manager. He's always been really friendly and helpful. Just wanted to give him a shout out for all the support.

Super Awesome Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My agent was amazing! she was quick efficient and helped me with my issue! She even went the extra mile to make sure that my issue was resolved!

WOW! Amazing service!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They are just a phone call away! I am new to TSheets and every time I have a question they are there to answer, even on a Sunday. I am very happy with the program and the customer service exceeds my expectations every time!

HooRa for Customer support representative

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's very user friendly

Overall: I was receiving error messages in the web connector and desperately needed assistance. Customer support representative provided amazing step-by-step support to resolve all of my issues, and now I can proceed with the project at hand! Thanks! You're the Best!!!

Recommendations to other buyers: It's a great company and a great software package. The staff is always extremely helpful in resolving issues.

TSheets sets the gold standard

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive and easy to use for beginners

Cons: Nothing yet!

Overall: We are new to using TSheets and our experience has been amazing. The interface is easy and intuitive for all our end users, which is reason enough to use the software. But what sets TSheets apart from all the others is their outstanding customer service. As the administrator I needed some assistance with a QB syncing issue. I called and spoke with RM who was friendly, knowledgeable and an absolute pleasure to work with. She was able to resolve my problem and walk me through the process quickly and efficiently, while teaching me along the way. What could be better than that? Well, I'll tell you. After we had resolved the issue she asked when I would be running another sync - so she could follow up with me to make sure the problem was permanently fixed. We are so glad we chose TSheets for our time tracking needs!

Tsheets Rookie!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Currently integrating Tsheets with my business. Running into a few minor quirks, which is like every other software, but the customer service from Tsheets has been outstanding. I have not waited more than one minute for someone to answer and they have quickly solved my issues. Well done Tsheets support!

Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service is always very helpful! I spoke to Customer support representative today and she was able to answer my questions quickly and without long wait time. TSheets has made our office life a lot easier!

Great Help!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative helped me figure out an archiving employee issue not syncing properly. She was very helpful and handled it with ease. Thank you Shannon!

Customer Assistance to New Customer

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: New to Tsheets, so far it has helped us keep track of employees location and hours. I was able to sink to my current online quickbooks. Customer support has been great in assisting me with all my questions. two thumbs up sos far

Great Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Customer support representative was amazing and very patient she even offered to order me lunch(I politely declined)!!!But Great Customer Service :) :) :) Looking forward to working Tsheets and integrating with QBO.

Amazing Customer Service!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service

Overall: My experience has been amazing! Excellent customer service and exceptional customer care! I would recommend TSheets to anyone! 5+ stars!!

Very knowledgeable!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was having issues getting my QuickBooks synched so called in. Not only did I get help getting the synch to work, she walked me through adding employees, their vacation and pay information, and also how to get the app for my employees to download. Excited to start using!

Customer Service is great

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Lots of options for contacting customer service, which is nice. Live chat today BD1 was able to answer my questions and I had the response in writing to show my employer. Made explaining things much easier. Thanks guys!

Excellent Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Always get my questions answered. Everyone who answers my questions does it in the most friendly manner.

Happy Camper

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly

Cons: nothing at this time

Overall: I cannot express enough how much I really enjoy working with TSheets employees. Don't ever make me pick just one favorite, because I won't be able to- they all are AMAZING!! I just got done with a live chat with Customer support representative and she was super wonder and friendly! Keep up the good work customer service is a skill and almost a dying art these days.

Recommendations to other buyers: not at this time.

Live Chat Experience

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My live chat experience was great. My question was answered quickly and efficiently. My live chat request was picked up quickly

help with managing T Sheets

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer support representative was very helpful and patient with me. We needed to add a manager to the T Sheets and access the employee logs.

UN-archived job numbers

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Not being able to unarchive/reactivate our job number ourselves as we were able to do in the past.

Overall: When we first started with TSheets, we were able to "UN-ARCHIVE" job numbers by uploading them the way they were entered, and all time would still be there. There has been a change, and now we have to contact you to un-archive these job numbers. It was much easier when we were able to do this ourselves. If you look at our account, you will see the amount of job numbers we use... so we archive jobs regularly to not bog down the app. My request is that we are able to un-archive the jobs ourselves. Customer service is very helpful, but would like to be able to do it ourselves. Thank you

Recommendations to other buyers: Allow us to manage our job numbers ourselves once removed from active list.

WebConnector Resolution from EM1

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: None

Overall: Outstanding customer service provided by EM1 to resolve issue with sync due to computer upgrade and no longer connected to webconnector. Great support and problem resolved in a very short time.

Customer support representative was extremely knowledgeable and helpful

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy and fun to use

Cons: Needs some changes to better accommodate employees on their cell phones out in the field. The calendar/schedule could also have some more features like google.

Overall: The support staff at tsheets is always friendly and helpful. No matter when I have questions the staff is always available to help.

Excellent Service at a Personal Level

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tsheets support is always helpful and quickly resolves any issues or concerns I may have. They must have a good working environment because I chat with the same knowledgeable people. (No turnover!) Customer support representative has assisted me several times and is always patient and helpful. I would highly recommend Tsheets.

Your Customer Service is Fantastic!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I contacted your help desk this morning and was wonderful! Very helpful and courteous. She answered my questions in a matter of minutes.

Great product great staff

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It does everything you can ask for and imports timesheets into Quickbooks. Saves me a lot of time and deciphering peoples timesheets

Cons: A little difficult to get up to speed when you first start out

Overall: I have only been using this on trial for about three days so I am not a ninja at it yet, but it seems to work great once I am starting to figure it out. The tech support from Tsheets is awesome. They respond quickly, they always have the answer and they speak English. They always solve your problem with minimal time spent weather by chat or phone. Something you never see these days with overseas outsourcing!

Recommendations to other buyers: You will have to spend a little time and studying to get it to do what you want it to

Works Great

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative did a great job helping me. In general, this product has been a huge time savings for my small business. Couldn't be happier. The support is second to none.

Awesome customer service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Would like more user friendly job costing reports.

Overall: There was a little glitch with the sync of a new employee. Customer support representative knew exactly what to do to fix it.

Amazing customer service!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy functionality

Overall: EM1 was fantastic. She helped me solve my problems and answer my questions. She was quick in response, very clear and informative and made it so easy for me. I love this program and its emploees.

Excellent Product!!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Extremely user-friendly. Top-notch customer service.

Overall: I couldn't be happier with this product. The customer service at TSheets is top-notch and they always leave me 100% satisfied. DM just helped me out with a problem I was having and got me back on track in minutes.

A picture worth a 1000 words- but well spoken knowledge is priceless

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to work with forgiving.... and I can track down our employees

Cons: Need a loud bell to tell people when it is time to clock out and every hour later that they are on the clock the bell becomes more pronounced.

Overall: Searched high and low to figure out the manuals wording.... Click on the left corner of the page...not an squishy in sight at the corner at all... but left a message and with in a few moments the an email came in with crystal clear precise short direction to solve my problem. Thank you !

Recommendations to other buyers: Geo fencing would be nice on the map as would different colors for each employee and the ability to see them at one time on the map.

Life Savers!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Customer support representative was amazing at saving my bacon on a payroll day. I updated to QB 17 and could not import my timesheet data. She jumped on my computer and had me up and running in no time. Confident, cheerful, and fast! I can't thank you enough. Excellent customer service.

Great job!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative did an excellent job with helping me answer the quetions that i had. Thank you! Will use your service again.

Lovin Tsheets Staff

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are new and have switched from using Exak Time. It has not been a flawless transition; however, the TSheets staff have been very helpful. I really like the family you have created. It is fantastic calling and getting familiar voices.
For Example, I have called a few time and have been on with Customer support representative many times.
He has been amazing. . He has been super patient with me, and very supportive throughout our transition.

Love the voice recordings for TSheets as well. :)

Now just personalize some reports for me and I will love you all even more! :)

Payroll export issues

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative was very helpful, and pleasant to work with. Solved our issues that we've had for a long time. Not a fault of Tsheets, but ours.

TSheets Rocks!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, this app has it all. Ability to track specific jobs. The Notes area makes it easy for me to know when a service call needs to be billed.

Cons: I have no complaints.

Overall: This app gives us all the features we need to track our employees - some of our customers have multiple locations - no problem. Paid time off - no problem. We work across 5 States, TSheets let's us specify which state our guys are working in. Seems there's nothing this app can't do!

Recommendations to other buyers: Technical support for TSheets is the single best experience I've ever had -- tech support knows their product!

Great customer service

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had a slight hiccup on setting up TSheets with Desktop QuickBooks. Online chat agent EM1 handled it quickly and professionally. Couldn't ask for better support!

EM1 Rocks and the app is easy to use

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy and friendly

Cons: Doesn't sync with another app I use

Overall: Great customer service. Friendly and easy to use chat interface. The app is great as well. I would love to see if tsheets could sync with other apps, such as doForms.

Recommendations to other buyers: Wish old schedule could be hidden or deleted from phone app

Excellent Time System

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Technicians can clock directly into jobs from their phones eliminating having to wait on paperwork to be turned in.

Cons: Can be tricky figuring out true overtime especially on weeks that holiday and PTO time is used

Overall: T-sheets has solved all of our time tracking needs. The customer service received to set it up and for minor issues along the way has been GREAT!

Satisfied customer service experience

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was on a vacation trying to run payroll and couldn't get it to work. Chat support was available. Customer support representative was great and got right to the issue and got me back to family time. Thank you!

Easy meets comprehensive

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The user interface is easy to navigate and very intuitive. Even though it has most of the features of more advanced systems, the interface is not cluttered.

Overall: Most payroll systems are either really easy to use but lack the feature set for a mid-sized company or have everything you need but feel bloated and daunting to use. TSheets is the first payroll system that marries a simple, intuitive and user friendly interface with almost all the features you would find on the big payroll systems.

Setting up the system was a breeze. Our on-boarding guide, Shandara was patient, thorough and an absolute pleasure to work with. I spent several hours reviewing other solutions but TSheets proved to be the best balance between ease of use for employees and payroll staff while including all the payroll and timekeeping features that our organization needed.

Recommendations to other buyers: The Quickbooks interface is great. If you are using Quickbooks, this is a good choice for your advanced Timekeeping needs.

This is Amazing!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That I am finally going to be able to track our PTO time and be able to track my traveling employees time

Cons: n/a

Overall: my experience has been wonderful.
The support staff walked me to every single step on how to set up our company, employees, iPhone, iPad, Kiosk computer and our complicated PTO time. She was Wonderful! I highly recommend TSheets and are so more than happy with the costumer service provided!

Recommendations to other buyers: not at the moment. at the moment I am very happy with the software

Payroll Help

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The simplicity and accuracy

Cons: having to validate and correct employee clock in and clock out errors

Overall: Awesome service in getting my new employee up and running so he can be paid for his hard work, now just get me a raise!

Outstanding

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Best customer service I have ever had! I actually look forward for speaking with them because they brighten up my day. Couldn't say better things about them.

Quick Books

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very costomizable

Cons: Can't think of anything.

Overall: Great customer service! Very help full any time there is a problem. And there aren't many!
This App works very well!

Best helper I've had thus far

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: She had patience for my crazy questions :) Thank Goodness T-Sheets has her on their team! You go girl!!

initial payroll

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff was friendly, patient, and very helpful! Even made a follow up appointment to complete payroll run by phone because of missing information on our end.

needed payroll adjustment

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: the person who helped me was informed and helped me make adjustments to pto. Very personable and professional

Helpful Support

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The support staff answered my question quickly and efficiently. I appreciate the time and how knowledgeable she was.

Love it and great customer service

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to keep track of my time via the mobile app. Sync's to QuickBooks without having to give it much though.

Cons: Can't think of anything that I don't like about it.

Overall: This product makes my life so much easier. And the couple of times that I have had to contact Customer Service they have been fantastic!

Easy Adoption

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer Support, Functionality, Ease of setup

Cons: Mobile app is a little harder to use than web

Overall: Easy to set up. Great functionality. Customer support made all the difference. Easy to contact and knowledgeable staff. Like the mobile app and location tracking feature.

Weights, Cookies and Hats

Apr 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff is very helpful. That don't cause me to drink overly much. I seldom bang my head on my desk after I talk to them. Even when I know they are pointing at the screen and laughing at my ignorance. He will have to actually pick up his weights. He cannot lay on them. He will have to prove she can make a tasty Paleo cookie, and the others staff will have to prove he has found a violin shaped back pack. 1st one wins the prize. Thanks to all the others also who have helped me and whomever I have said "use live chat, they are soo helpful!" :-)

Payroll Admin

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great chat feature! Every company should have. Only thing I would like to see added is the feature to be able to turn on OT for specific work days (weekends) as a union contractor we need this feature.

Excellent Customer Service!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use and the customer service is stellar!

Cons: I wish we could set it so that the times would round by quarter hour

Overall: The support staff was very helpful and friendly! She answered all of my questions and was thorough and efficient.

Connecting to Quickbooks Desktop

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Tsheets for 2 years now. Anytime I change computers and need to reconnect Tsheets with Quickbooks Desktop Edition, the Tsheets staff is so helpful walking me thru the process so I don't make a goof - which can cost many more hours to correct. As a business, companies that let me call with quick questions are always rated highly in my mind.

Excellent customer service!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It is always so easy to get the answers I need from the customer service at t-sheets! The support staff was very accommodating and fixed the mess I had made with ease. Thanks for having such a great team there to support our team!!

New Feature Help

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Got your email and tried a new feature with Breaks. I had a question and did the online chat and it was fast and helpful and great

customer support

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was having issues downloading my employees time cards, I decided to live chat, The support staff responded to my request and help me solve the issue, she was very patient and understood the type of trouble I was having ..she walked me step by step and help me trouble shoot the issue

The best review

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff was extremely helpful and I'm thankful I wasn't chatting with a robot :) So far Tsheets is pretty straight forward. The only thing I'd recommend improving is having multiple managers approve a time.

Sync issues with updated quickbooks version

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: system did a quickbooks update this morning, then went on to do our payroll.....
of course sync did not complete and a message that it aborted.
live chat used and very quickly was able to sync......
THANK you....on to payroll now.

Payroll is easier!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is fairly simple to use and customer service is always available to help with any questions or issues.

Overall: With Tsheets, preparing an accurate payroll is quick and easy. Once the great customer service staff helped with the set up, we were up and running.

Support knows TSheets

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Once in awhile I need to call support. They are not only great problem solvers but my attitude gets better because they are so happy.

Great Time Tracking Software!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The integration and the customer service. Ease of use, great aesthetics, performance and simplicity!

Cons: The inability to do several pay periods per company.

Overall: I truly enjoy the value that this product gives small businesses. I am also extremely impressed with the superb customer service provided by the Tsheets team! Their warm and courteous customer support makes this product even better. Every single small business should have TSheets!

Recommendations to other buyers: Would encourage to report hours based on location. This would help with certain payroll taxes based on different states or municipalities.

T-errific service :)

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: customer support and training
GPS tracking for on the clock employees is a good feature

Cons: no way to easily track Banked time
Needs Canadian options such as stat pay, and automatic 4% vacation pay.

Overall: I started considering TSheets since it was a better price than the other options, and fortunately less money does not mean less support; the customer service has been amazing. Someone called me right away after signing up, and Decker from customer support spent a long time answering all my questions, and helping me get everything set up. The customer service really what sets them apart.
The program itself is pretty straightforward and simple enough for anyone to use as an employee. It's a little confusing on the admin side but with great customer support to clear up any confusion I have no worries. I would have liked more customization and a feature for banked hours and STAT pay for us Canadians.
Overall I am happy with the product and relieved to finally move away from paper timesheets!

Rejected from Quickbooks

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I got kicked from quick-books to tsheets to have my problem resolved. The Australian guy that answered was extremely helpful. Not only did he resolve my issue but he also showed me a few pointers on using tsheets to address other issues that I had been having with quickbooks. I didnt know tsheets had all of those features.

Awesome Software

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great Support
Great Software. I have researched and tried multiple softwares. By far the best. Of course there is room for more but they are updating and improving all the time.

Great customer service!!

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Pretty easy to navigate and works pretty well for our needs. This software is really good, but the thing that makes TSheets truly extraordinary is the great customer service. I have called a few times and each time I speak with someone in the states, who is helpful and knows what they're talking about, and most importantly likes what they do. TSheets obviously takes care of their employees and that care is then passed on to the customer. It is palpable and consistent! So rare today. Even if they can't completely solve a problem, they always brainstorm workarounds and are happy to send off a request to their programmers.

I told the support staff I would give him a shout out for his excellent support today, but frankly, I have never been disappointed when I have called. I may just call the next time I am in a bad mood to see if their support staff can take care of that too!!

Thanks TSheets!

Terrific Customer Service!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It works

Cons: Takes some getting used to.

Overall: I had a few fairly complicated questions and the Live Chat agent, Brad, was unbelievably amazing. What I thought would take me hours to figure out was done in 20 minutes. Thanks T-Sheets.

Thank you Customer support representative !!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Needed a few adjustments to set features for our field contractors, Customer support representative made the changes immediately, thank you!

Great customer services answering ALL my questions

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I called because I had an error on my TSheets QB Sync log and it was because I updated my version of QB. I was assisted with correcting the problem and it was verified that it worked. While I was on the phone with the rep I was able to get answers to several other questions I had. Overall a VERY pleasant experience.

Still working out the bugs

Apr 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The fact that it gives reminders on our cell phones and integrates with Quickbooks Online is great!

Cons: Reminders don't work all the time; guys can't clock in or out.

Overall: I love the fact that we're linked with Quickbooks Online and our timesheets are integrated. It saves alot of work. However, we're still working out the bugs on each of the guys phones...They either can't clock in or out or their location isn't showing...we did however get the reminders working now. Its been a bit of a challenge, but then everything new takes time to get to know, especially when you're trying to deal with 10 guys working in different states...lol...I enjoy the staff, they are wonderful. I haven't had one bad apple, and I've talked to plenty. I thank you for being patient with us during our transition time.

Recommendations to other buyers: I think if we can get all the bugs worked out, it'll be a great asset for our company.

Always great customer service!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to use. Help functions, tutorials and videos are well done. I like being able to set up schedules and color code each day's activities.

Cons: I would like to be able to print our a draft schedule before it is published. Sometimes a manager may want to review it prior to publishing. The only way to get around this is to Print Screen. I have requested a print function from Tsheets. Hopefully this feature will be available soon.

Overall: We have been actively working with TSheets for 2-3 weeks now. Every time when I have had a question, my needs have been met as I have visited by phone with the great customer service people at T Sheets. Obviously they love their jobs and understand the great customer service is really what TSheets is all about. I love that the customer service rep can immediately see what I am seeing on my screen and can walk me the through the new steps, processes or error corrections I have called about. I would give Tsheets my highest endorsement both in their software products and their exceptional customer service.

Recommendations to other buyers: It would also be helpful to have a Copy/Paste function available on Schedules so that daily schedules with could be copied and pasted for all or a portion of a day's schedule.

Awesome Customer Service!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So easy to get a hold of a crew member regarding any questions or concerns I had! Excellent customer service so far!! Very impressed.

Great Product, Great People!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has had nothing but awesome experience and customer service from TSheets. The product is great and provides everything that our company needs and the TSheets staff are always so helpful and friendly. We have been very pleased thus far!

Awesome product!

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love T-Sheets and the support. I would love to see an option to lock a maximum hours per week, unless overtime is granted previously.

Operations Manager

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Always a pleasure. The system is so easy to use that I have only had to call in twice and both times I have been very impressed with the since of respect and appreciation that the T Sheets team impresses upon me.

easy customer service, love the online chat

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love online chat service, fixes my problem in minutes any time i have an issue! Thanks for the efficiency!

T-sheets products and customer service

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use and tech support is great.

Cons: This is not a fault of the software, it's a fault of Quickbooks. I can't get mileage to transfer directly into the mileage tracking function of Quickbooks. Quickbooks doesn't give any third party software the option to do that.

Overall: T-sheets products and customer service are great. I've worked with the support staff several times now and he is friendly and responsive. No one I have worked with there sounds like a robot. It's one of the reason I chose this software. I can get live tech support, who are very responsive and don't sound like they are reading from the owner manual, with no ability to think on their feet. Most of my questions are answered via live chat, which is awesome because I then have a record. The reason I am using tech support is because they are quickly walking me through some of the more advanced features of the time tracking software. Overall, I recommend the product, the company and tech support. I think they all do a great job!

The support staff was very helpful and made my day much much better

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: She was very knowledgable and made the connection to fix the issue quickly. Thank you so very much for your help

Exceptional

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Your chat option was extremely helpful and the agent was very fast and knowledgeable! I will definitely reach out to your team first in the future.

Outstanding CS

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: She was very knowledgeable and professional. She told me the function I was looking for wasn't available but put in a request so maybe one day it will be. it was a quick call (which I appreciate because Mondays are busy) and even though she didn't have the answer I was looking for she made me smile the whole call!

Fantastic Customer Service

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: