Who Uses This Software?

TSheets offers solutions for everyone, from freelancers all the way up to Fortune 500 companies. TSheets has applications for every business that wants to track employee hours against specific jobs.


Average Ratings

1392 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
    See pricing details
  • Pricing Details
    $4 Per User Per Month +$16 Base Fee Per Month (paid annually)
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TSheets
  • www.tsheets.com
  • Founded 2006
  • United States

About This Software

Intuitive, easy to use time tracker with unlimited free phone or online support. Employees can track time anywhere using an Android or iOS mobile phone, computer, tablet, text, dial-in number and so much more with clock in/out punch card or manual timesheet flexibility. Managers can see who's working, where, on what projects - all in real time. Integrated with QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.


Features Checklist

  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Expense Tracking
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Time Tracking
  • Overtime Calculation
  • Time per Project Reporting
  • Vacation / Leave Tracking

Product Reviews

TSheets Customer Service experience

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Live help available via phone, well trained staff providing excellent customer service, a cloud based service that gets right to the point in providing me with everything I need in the realm of time keeping and mobile management of my employees.

Cons: I have yet to encounter one but I am sure they will be proactive in listening to my concerns and will implement my suggestions if I have a problem in the future.

Overall: The Support staff helped us with some technical questions regarding reporting and integration with our accounting program, cloud based - Xero. Not only did she help us using screen share tech to make the process painless, but I am pretty sure she worked right past her clock out time to help us to get the critical assistance needed and she made sure we understood completely before she got off of the phone.

Once again, I would like to share that my interaction with TSheets has been nothing short of amazing. The company culture at TSheets is World Class...

Thank you.

Recommendations to other buyers: seamless integration with Xero robust but simple to operate and deploy a key component in billing my customer accurately and honestly saves me money every week provides me the employee records and proof I need to effortlessly operate without worry in the cloud; I never have to worry about loss of records

Great platform, AWESOME customer service!

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Calendar scheduling tool and app.

Cons: PTO tracking tool is terrible for the employer to input requested employee vacation time. And I can't see that they're not available when using the scheduling tool.

Overall: Called to work through billing and spoke w/ Dom. Not only did he fix my issues, he took as much time as I wanted to review functionality, answer any questions I have, and helped me out w/ some areas that were giving me trouble (PTO). Can't say enough about the level of customer service I experienced w/ Dom and would recommend TSheets based on that alone.

Things I'd like to see improved so I can offer 5 stars:
1. Better PTO tracking - I can't even tell which employee I'm inputting vacation for b/c the name doesn't stay on the screen. Thought I was taking care of an employee, ended up putting it in for myself.
2. Put PTO dates on the scheduling calendar so I can see who's available and who's not on any given day.

Great experience so far. Thanks for the assist Dom!

Recommendations to other buyers: Fix PTO so that employer can more easily input dates/codes for employees and add non-avail to scheduling calendar.

Simple to navigate and amazing customer support!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love using Tsheets! Our employees can easily clock in from any job location that their at and it integrates well with Quickbooks for when it comes time to do payroll. Additionally, the customer service is impeccable. I ran into an issue syncing the hours (my mistake) and I called and spoke to the staff that helped me through it. She was incredibly helpful and pleasant to speak with.

Customers Headache

Mar 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I haven't had the chance to really play with it, until today. I'll let you know what I find out.

Cons: I haven't had the chance to really play with it, until today. I'll let you know what I find out.

Overall: I started using TSheets today, although I signed up months ago. I connected to a QuickBooks test environment when setting up my TSheets account (blame it on trust issues), but every time I tried to use TSheets, all those customers from QuickBooks would bog everything down until the system froze, leaving me with Ctrl-Alt-Del fever. Many days I didn't even bother opening the program because I didn't want to deal with the frustration of it all. Finally, I buckled down and tried to solve it myself - remember I'm the tech savvy genius that loaded the customers in the first place - to no avail. I was practically at cartoon-levels of angry, but I had resolved to fixing this stupid issue today, so I reached out to TSheets for help. The staff answered the call (email). She is a rock star at customer service! She helped me right away, even though my email was full of contempt (sorry about that Tiffany). I was 1 email away from closing my account for good, but she solved my problem quickly and professionally. She seems to really care about customer satisfaction, and for that I give her 5 gold stars!

Recommendations to other buyers: Make it easier to remove customers from your timecard. You never know what sort of goofs like me might be installing it.

WONDERFUL!!!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: So easy to use! Great customer service!

Cons: I can't think of any

Overall: The product is incredible and I will recommend T-Sheets to everyone for their business! It is an easy product to use and I've never had a major problem with it. The Customer Service is the most incredible person I've ever talked to on the phone to help me with any computer issue. He was friendly and happy the whole time. My problem that I was having with T-Sheets was not an easy fix and he did a great job. I am so impressed with the customer service that this product has!

GREAT customer servie

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly and mainly the customer service

Cons: nothing that can't be turned into a pro

Overall: I called in about a couple of questions and I worked with the staff. He was great with explaining everything to me and walking me though things about the app that I had no idea was even there. Thank you for your time and answers.

Recommendations to other buyers: none at this time

EASY BREEZY!!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The easy navigation and no frills functions!

Overall: We just bought the software for our small business, having a small team of drivers can be challenging to keep track of however this is so seamless that it's already taking so much work off our hands. Easy to navigate and the online support is awesome!! Super friendly and ready to help and look at your account in seconds!! Really pleased and will spread the word about this program to my fellow small business colleagues!!

AMAZING customer Service

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the live chat support they have online. I especially like that I have gotten familiar with some of the support specialists and have built a commradorie. I get him often, and he is so accomodating, he knows who I am when we are connected and always done a great job. Very friendly - it makes having to get ahold of the support staff when you're having an "issue" enjoyable, which at most places that is NOT the case! Thank you keep rocking!

Quickbooks integration

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Super easy

Overall: The customer support helped me today with re-integrating Quickbooks and TSheets together. He was a HUGE help and made the whole process very easy. T-Sheets has the BEST customer support I've ever experienced! Thank you!

Absolutely Amazing!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Software is Great! The Service is Excellent! The updates are frequent with useful improvements. Thanks for Simplifying our Lives!

Customer Service

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The customer service I received today was quite helpful. They made sure all my questions were answered. Overall happy with the experience.

I've used the app to clock into work for a while, so far it seems really solid. No complaints.

t sheets - the best customer service in recent times.

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: functionality, easy to use.

Overall: I'll be honest, at first i was a little skeptical about t sheets, including the customer service. But after a few phone calls, I'm convinced it's the best timesheet software out there. Every time i've called in for customer relations questions, my phone call has been answered in less than 2 minutes with every person i spoke to cheerful and ready to help me get my problem solved. I would have to point out her from the customer service team. No matter how many questions i have and how easy the solutions are, she is there helping me along the way. T sheets should keep her as an employee as she is an asset to the company and the customer relation team.

This time tracking software is awesome and the customer support couldn't be better.

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Any questions i've had or problems i have created or encountered have been quickly and professionally resolved. It is a good experience to use this tool in my business.

JM1 is Awesome!!!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My questions were answered quickly and in a way that I could understand them. The only issue I have is that this review is requiring me to write 100 characters in my comment, and frankly I am a pretty busy person and don't have much more to say.

Awesome Customer support

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy of use and helpfulness through your support line!

Cons: N/A

Overall: The Customer support was extremely helpful, professional and positive- an absolute pleasure and easy to deal with - thank you!

TSheets Has the Best Employees

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software is user friendly.

Cons: I wish I could individually approve employees and all that were approved within that time frame would automatically go behind the scenes into one category. Instead of waiting for everyone to have their hours entered to do this under one category. I hope this makes sense.

Overall: I just got off a live chat with the support staff and once again I am not disappointed. He was very helpful and knowledgeable. He offered to wait patiently for me as I went through each step. Thank you for having a team of wonderful and personable employees. Have a golden day! Joyce

Recommendations to other buyers: maybe creating something to work as I mentioned in Cons.

The support staff IS THE BEST

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I get too many emails from employees and she walked me through how to get rid of them. I tried for a straight hour until I asked and it was taken care of in minutes.

So GLAD I found Tsheets!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use, functions that help our company

Cons: I use the weekly view most often. I'd like to see the next 5 days ahead instead of just one week at a time. (once Monday and Tuesday are gone, I want to only see NEXT Mon & Tue)

Overall: I have had nothing but positive things to say about this company and their product over the past year. There is a learning curve with anything new but it is so easy to get in touch and get a resolution, get training, and learn about new features. They are always adding new features that are very helpful to companies. Most importantly, the basic nature of the program doesn't change so there isn't new system to learn each time. Just subtle really helpful things to help productivity and ease of use. Really like the GPS feature! We save time and $$ by using Tsheets. Today, the stsff was awesome about helping me with my silly question (and my not so silly question too). Thanks Tshets team!!

Customer support review

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it syncs with my quick books software

Cons: none so far

Overall: product works well for me.
She was fast and accurate in her diagnosis and solution. excellent job.
thanks.

Satisfied New Customer

Mar 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: IOS and Quickbooks integration! Easy to log time for multiple IT consulting actions throughout the day.

Overall: WOW. Customer service is a 6 Star. It is clear they understand that providing outstanding customer service makes Loyal Customers. I am a one person business just starting. The pricing model made me focus on TSheets to determine its value. As I add staff, I clearly will consider this as the FIRST choice. It is also apparent they are committed to improving the product. Keep your pricing model competitive and you'll crush the competition.

Love TSheets

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use; great support.

Cons: Nothing.

Overall: Always great support from TSheets. Very friendly and helpful people to help resolve your issues. She was great today. Thanks for the help!

Recommendations to other buyers: Don't fix it if it ain't broken!

Sync Issue

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: She was great..helped with one issue and took care of another..thanks a bunch! and so pleasant to talk to :)

Great Customer Support!

Mar 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We decided to continue after our free trial finished and use it for payroll. She helped me each step of the way to integrating the program with Quickbooks desktop. She knew exactly where to click and could answer all my questions. Tsheets is worth what they charge and once you learn how to use each feature through their clickable tours, it is fairly easy to navigate and understand how to manage our employees timesheets! And our employees love it to clock in and out with our different jobs as they get on-site!

Very good customer service

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I need help for setting my tsheets and I spoke with her. He gave me all the information I needed and made it very esay to understand even though my english is not very good. I recommand this product.

She was a big help on teaching to add time sheets, and walk me through the process.

Mar 21, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Needed help through the process of adding new time, She walked me through the process and taught me a little more about the T Sheets.

Unpaid time off

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: What a great experience with EM1 she was so helpful with my question and help me understand how to get what I needed done. GREAT job!

Excellent!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Received help from the support staff and she was very knowledgeable and sweet! Glad that she was able to help me :)

EM1 support

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Got help very fast. It was professional, great customer support, fast turn around, very understandable

User friendly and affordable

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This app has made time tracking for our projects much more efficient and syncs well with quickbooks. The customer support has always been very helpful and friendly. Just today with the staff helped me resolve an issue very quickly and was a pleasure to work with.

Customer Service is good

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy and appreciate all of it's tutorials if I ever get lost.

Cons: So far nothing.

Overall: Super helpful and friendly. She answered all my questions and gave me more insight with the website and all of it's capabilities. Definitely will call back and request her if I have any more questions.

Recommendations to other buyers: Not at the moment

Tsheets Help

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The app is very easy to use and upload to quickbooks.

Overall: The staff was super helpful with helping me set my owner up to be able to use the app. I love the app. It makes payroll and timesheets much easier to manage. She helped me with the maps and recommended a way for me to print the gps maps.

Quick Knowledgeable Staff

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to track time with GPS location service

Cons: Using windows 7 i have to use my slide bar to be able to go back n forth to see all af the timesheet to be able to edit.

Overall: I called about GPS location services on the Tsheets app & all my questions were answered within minutes. Very knowledgeable Staff. Thanks again for your help.

Recommendations to other buyers: Make the whole time sheet screen view able without having to use the slide bar horizontally or vertically. Horizontally would be the best if only one of these casn be done.

Excellent Program for Businesses of All Sizes!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nothing but a great experience. Customer service is awesome. Spoke with the staff who helped us with a technical issue. She had it fixed with us within the same business day. Couldn't be happier!

Great Time Tracking Software

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: As a small business owner the past 18 years I've used paper, spreadsheets, local software, and now TSheets and I can say TSheets is the best solution we've ever used for tracking employee time. I would recommend it to any business wanting to track employee time or pto.

Tech Issue Resolved!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The staff was able to solve my tech concern in record timing. A setting was somehow turned on and prevented me from clocking out. She was able to get it fixed quickly because she knew exactly how the software works. I've had experiences when tech support seemed to have no idea how to use the software they supported. Ive never had that problem with TSheets!

great time tracking app

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: specific task tracking

Cons: too new to know yet

Overall: Brand new user to the time maintenance app, easy to use with good output of tracking data.
Once we have spent some time with all employees and tweaked it to suit our field it will be very beneficial to reducing our on-site costs
The customer service was a great help, listened to my requests, did not talk over me, and provided the answers i needed. When i asked for more detailed info in the app version he assured me that he would pass that request on and if it happens to be released in future versions we would be the first to know.

TSheets Customer Service is AWESOME!!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is so functional and works so great with QB.

Cons: Administrative access panel. To much extra stuff having to be an employee.

Overall: Every time I call you guys you rock! Always quick and helpful.

Today the staff really knocked it out of the park. She not only helped me with my issue but offered to teach me how to fix it myself next time.....

as the saying goes......teach a man to fish...... well I can fish now.

Thanks TSheets

Recommendations to other buyers: LOVE IT LOVE IT LOVE IT!!!!

Great Service

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: She helped me so much. She was able to direct me through the site and find what I needed. She had patience and willing to give me the information I needed.

Great Customer Service

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: * Great Customer Service
* Great Customization Options

Cons: * Too early to say. So far, it has met and exceeded my expectations

Overall: Our company has recently started using TSheets, and we are happy with it so far. I especially love their customer support. Today I called and got a friendly agent named Sherissa. She answered all my questions simply and effeciently (no overwheming tech jargon), and had me back in business in about 15 min. Fantastic!

New User - 2 Thumbs Up!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simplicity. Ease of use!

Cons: Not sure yet, so far I like everything!

Overall: We are at the end of the two-week free trial and I am really impressed with TSheets and the customer support they provide. I have used the Live Chat and the telephone for setup assistance/questions several times and the level of support has been outstanding! Staff is knowledgeable and helpful - they are also very positive and upbeat!

TSheets is so user friendly, incredibly simple to set up. It integrated with my QBS desktop without a hitch! All in all, I highly recommend TSheets!

Impressed!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Haven't found anything yet that I don't like about the software.

Overall: BD1 was awesome! Patient and knowledgeable. The more we talked, the more I learned. Don't be afraid to ask questions.

Good product, great support

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I'm a Quickbooks Pro Advisor, focusing on Quickbooks Online. I recommend T-Sheets to all my clients who need time tracking. Good product, great support. Have been using this several years now.

Latest interaction with EM1 only confirms my opinion.

TSheets changed our business in ways we couldn't imagine.

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, makes payroll a breeze.

Cons: Honestly, no complaints. I have yet to find anything with the program a member of their personnel wasn't able to address and correct.

Overall: We have been using TSheets for years and I'm not sure if it's the easy-to-use functionality, the amazing support staff who connect with you like a person and not a corporate paycheck, or the massive payroll headaches being almost completely eliminated; but this company and it's team continues to go above and beyond our company's needs each and every time we interact with them.

Recommendations to other buyers: Nothing paid about this. If you are looking for a better way to do time-sheets with easy-to-use integration with payroll systems you're in the right place.

Customer service

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and saves me time in my quick books.

Cons: nothing

Overall: Talked with the support staff today and she did an easy fix with the problem I was having. Very friendly and personable. I love TSheets........ I have recommended you guys to many business's. Keep up the good work and the friendly people. :)

Outstanding customer support

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very user friendly

Cons: ?

Overall: The staff was extremely friendly, courteous, and knowledgeable. She helped me sync our Quickbooks to our TSheets program. It was very easy to do with her assistance.

Questions regarding mobile aps

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its so easy to use and my employees catch on pretty fast.

Overall: The staff was a great help and got the information to me I needed super fast. He looked up the information I requested and gave me exactly what I was looking for.

The staff provided outstanding product support!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a new user that contacted support with MANY questions. she was extremely polite, patient and very knowledgeable about the T-Sheets product. It looks like it will be highly efficient and beneficial to our company.

The staff is the best !!!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: TSheets customer service is extremely useful and friendly. My account specialist, understood exactly what I was looking for. She is friendly and goes out of her way to make sure I have all the tools needed to succeed.

Great Service Both people and product

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Interface with QB desktop and QBO

Cons: Has a lot of moving parts...but ultimately gets me what I need.

Overall: Friendly service, software provides what we need. In the last couple of months, maybe weeks, I have needed support and each time I was able to get my issued resolved by calling in. I appreciate that!

Recommendations to other buyers: QBO and QB desktop function slightly differently. We use QBD and QBO so knowing that was important.

Love the TSheets program and the staff!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using TSheet for four months. It has a ton of great features... everything our business needs to track time, approve time, generate reports, anything we need to streamline our payroll. The staff is always friendly, willing to help; they are fast with answers and responses, and very knowledgeable about the program. I recently chatted with the support staff who was very pleasant and knew the answer to my question immediately. Thank you Tsheets for being so wonderful!

Customer Support

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was having some problems getting my TSheets integrated with Quickbooks. I called in and the staff helped me get everything set up. She answered all my questions and showed me how to access the help tutorials. Her pleasant attitude turned something that was frustrating into a pleasant experience. Thanks .YOU ROCK !!!!!

Excellent Troubleshooting

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: EM1 assisted me with a very lengthy issue, she was patient and very helpful. I am very grateful for the lessons I learned as well! I am familiar with QB/Tsheets but this was not a quick easy fix and she made it less painful. Thanks so much!

TSheets Rules

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The whole Team at TSheets seem to really care about your company needs! The program is robust and does what it promises. And when something does happen they take great care of you!

Excellent customer support

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I just began a tsheets trial and the customer service that I received from them was exceptional. I'm just learning about the software and will have a better sense of how it works for our company once payroll day comes.

TSheets Rocks

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Everyone in our office always has a great experience with Tsheets and their employees! He helped me this morning - super friendly and super helpful! Thanks

T-Sheets has made my life easier and their customer service deserves a 10.

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: nothing

Overall: We've been with T-sheets for over two years now and I cannot express enough what a wonderful app T-Sheets is for tracking hours for our employees. It makes my life so much easier. Their customer service is superb and my questions are always answered.

Recommendations to other buyers: Keep up the good work.

Tsheets rocks

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have never experienced such good customer service. The must spend tons on training their CSR's! Just finished a chat with the staff and she solved my issue with no frustration!

Great support

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The agent EM1 answered all questions, quickly and precisely. We were able to resolve the error while on the chat.

The staff was amazing!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Having access to the time, everyday; so as to make my payroll job much easier.

Cons: I really have not found any issues yet..

Overall: The support staff did a great job in helping me today! As do all the tsheet reps! I have never hung up the phone without getting my answer, and being helped out of a little rut! Never have really big issues, just a little hiccup now and then! Thanks Tsheets for making my job easier and for always being available without a 1/2 day wait on hold!!

Recommendations to other buyers: The fact that you will always know if your employee is actually on the job, or at home is amazing!!

Great customer service

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: very friendly and helpful She was great!
Solved the problem in a very timely manner. Loved his personality and knowledge of fixing the issue

Best support ever!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive and support is great

Cons: Would like a little more control on report outputs.

Overall: The staff helped with errors after updating to Quickbooks 2017. Clear, concise and fixed in 5 minutes, all through Live Chat. Wonderful!

Great experience

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: None!

Overall: She was very helpful in answering several questions quickly and accurately, was glad to have had her help.

New laptop setup

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I asked for support to call me to help me set up my new laptop with Tsheets and integrate with QuickBooks. I appreciate an email to confirm the call, received the call on time and the person helping me knew exactly what needed to be be done. Thanks very much!!

Unreal amount of features, well executed, great customer service

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: TSheets was exactly what I needed, and a whole lot of things that I didn't know I needed too! I needed a Kiosk-style clock-in option, as many of my workers don't have smartphones, and that alone was good enough for me. The various data export options, clever functions for breaks and expenses, and ability to organise groups and manually enter after the event are great. I haven't used scheduling yet but I can see it will be useful in the future. Every time we've had questions, I or my workers have been able to ask the customer support team and get great advice immediately. Jared has been great, helping me super-fast with my account even when I would have thought the office would be closed! Great job, guys. Thanks for the great product and keep it up!

Customer Support you can Count on

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of Use

Cons: Paying of course

Overall: Had an issue Brad aka BD1 was able to walk me through it in a matter of minutes! Thats the kind of service a business owner requires!

Recommendations to other buyers: Nadda

Customer Support is great!! BD1

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The costumer support is top notch! They are so helpful, easy to talk to, you don't feel like an annoyance, and the help comes FAST! They are a great company!

Excellent Customer Service

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: So far I am pleased with the ease of use.

Cons: N/A

Overall: I am a new customer of TSheets and I needed a lot of helping setting up my account. Antony was extremely patient and walked me through the entire process. Most companies lack customer service, I am genuinely delighted with the level of support I received today, and glad I made the decision to become a customer.

Recommendations to other buyers: N/A

Easy to set up and use, improved employee tracking

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using TSheets for the past few weeks and we are quite impressed. We moved over from ADP's ezLaborManager, which was anything but easy, and we have been pleasantly surprised with the amount of reporting and tracking that we are able to do with TSheets.

One of our biggest concerns was getting our guys to actually use the new system, and after a company meeting where we presented it, we have actually found that our employees are about 40% more likely to clock in and out using TSheets than they were with our previous system. Part of it is, I'm sure, the novelty, but the app or email reminders have also helped tremendously.

We chose TSheets because it syncs with both Quickbooks Online and ADP Run, which we use for our accounting and payroll. However, we have struggled to set it up in a way that makes sense to our company on our own.

Luckily, TSheets customer service has been outstanding. I have reached out to them on several occasions and dealt with Brad D (BD1) three times. He has always been helpful and extremely easy to deal with. Brad has also helped us set up features that will make us so much more efficient in the future, that our company will be better for it for years to come.

All in all, TSheets is helping us be more profitable, efficient, and is giving us great tools to make better scheduling and payroll decisions

Great and easy to use

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: none

Overall: Janine D. helped me with a bunch of random questions I had and integrated TSheets with my Quick Books desktop, to save me even more time while processing Payroll.
Thank you TSheets!!!!!

Tsheets is great for our small business!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy use, great support

Cons: its name. it insists upon itself.

Overall: Great customer support. Reece, with Tsheets, made it easy to keep up with my crew and projects and helped me sync with Quickbooks in no time. A+

Great experience

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tiffany B made my experience fast, easy and informative. Very helpful got to the point of what I needed and more!

Real Customer Service!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Janine was genuinely friendly and a pleasant pleasure to speak with. She was very helpful and not hesitant to openly and honestly let me know when she had to do any quick research to accurately answer some of my unorthodox questions. This added legitimacy to the tutorial experience.

Great APP!!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This app has made time tracking for our jobs much easier and syncs well with quickbooks. The customer support has always been very helpful and friendly.

Sean was excellent!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Sean helped me on my phone call with various payroll related tasks for over an hour! She was patient, helpful, and super professional. Great experience overall!!!

Jared M. was awesome over Chat!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service did a great job assisting me over Chat. He was courteous, knowledgeable, and patient. The Chat service helps me maximize my time by not being held on the phone when I need to be answering calls while fixing the Tsheets issue.

Thanks for the help!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Updated my computer and had to reconnect a lot of programming. Syndy quickly found my solution and had my quickbooks talking to Tsheets in no time at all.

Amazing support in learning how to use Tsheets

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Antony was very helpful in explaining how to run TSheets in an easy way. Very easy to get a hold of someone in customer service!

Thank you, Angela

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Angela was able to help me with getting our Tsheets integrated with our Quickbooks and she was a great help. Being able to let her see what was on my screen through the join.me was really neat and made the process so much easier. Her ability to solve problems and assist me was two thumbs up!

Quick and Easy!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My request was done very quickly and efficiently with no issues. I appreciate this very much because it gets me back to my job and duties quickly.

Awesome customer service and help!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Support and customer service are amazing -- every time I have a question, I get fast and helpful answers with almost no run around. Today, had a problem syncing with Quickbooks that I thought was going to be an all day ordeal to sort out. But a quick 30 sec live chat with BD1 and he was able to fix it no problem! It's so great to have fast, helpful support!!

Customer Service - Alexandra

Mar 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I spoke with Alexandra today to set up my first sync with QB and she was a tremendous help in assisting. We had a few laughs; she was very patient, knowledgeable, and provided easy instructions to follow. Excellent customer service!

Excellent!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to navigate

Overall: I love T-sheets! Easy to navigate and great for the crew to easily clock in and out. Not to mention the customer support is beyond helpful and friendly. I spoke with Sherissa K. and not only was she super knowledgable about the program, but also very friendly and personable. I felt like we could've been friends! What a very pleasant experience!

Amazing customer service!!!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am new to TSheets so I have had some questions along the way. I call and do not have to wait on hold for very long before a representative can help. Reece and the entire staff is amazing to work with. I love TSheets and their customer service!

Great Service

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Sydny was a delight to work with and solved my issue quickly. He was very knowledgeable and found the problem and could make the fix.

Great customer service!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: While the app generally runs flawlessly, occasionally we run into a small hiccup. The company's customer service agents are always extremely helpful. Today I did a live chat with Jared M. and he was able to solve our problem in just a few minutes. Thanks TSheets!

Willingness to improve product to meet customer needs

Mar 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great understanding and support from Elaina M.

Couldn't have asked for better support. So give her a paddle board :)

*******Her code is EM1******

Great Customer Support

Mar 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great tracking. Great integration with other software.

Cons: Nothing

Overall: Used live chat for an error I was receiving. Tiffany B was very quick to respond. Within a few minutes she had TSheets fixed. I was back up & running.

Solving an Issue

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to work with.

Cons: It's always about 4 minutes behind the real time.

Overall: I contacted Jared from T-sheets chat with a problem to login into my T-sheets. He solved the problem in less than 15 seconds, which was telling me that my employer has 2 accounts and I was using the old one. So I logged in to the new one and it worked. Problem solved thanks to Jared.

Recommendations to other buyers: None.

Amazing Product!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TSheets has made such a positive impact in our business. It was much easier to implement than we could have imagined. The support we receive from them has been great as well. The customer service team is always quick to answer any questions we have. We highly recommend TSheets!

Excellent Program

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use both for the employees and myself as payroll manager.

Cons: I'm not sure yet as I have not come across any major stumbling blocks.

Overall: I have found this program to be easy to use. Transmitting information back and forth between Tsheets and QuickBooks has been so easy to use. Employees have started to learn the program with ease. I would recommend this program to anyone, especially if their employees at not at one location such as ours due to being in the construction industry with many job sites.

Recommendations to other buyers: If you are considering doing a Time Sheet program for your company, I would highly recommend that you give T Sheets a try.

Customer Support

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Customer servive helped with my questions today concerning termination of an employee. It was quick to response and very clear on direction

EM1 did a great job helping me log in this morning 5 stars!!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: EM1 did a great job helping me log in this morning 5 stars!! Still awaiting reset of my log in and password but should be addressed today she was very helpful.

Customer Service/Jared M.

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly

Cons: needs more 'flexibility' on what you can do with it.

Overall: I contacted customer service for some questions on tsheets scheduling app. I used the chat option and was connected to Jared M. He was very helpful and answered all my questions.

EM1 was terrific!

Mar 19, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Almost everything

Cons: You need to change the approval section, so when the manager goes in on Monday, they don't accidentally approve the current week.

Overall: My chat help analyst was awesome getting our problems fixed this morning. Her attitude and assistance was greatly appreciated.

Helped me at 7:15 am

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: EM1 was great to work with. She answered my questions quickly and got me using Tsheets in a way that benefited my company. I wasn't sure I get someone to answer at 7:15 am but they did.

Time tracking made easy.

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had some issues with syncing TSheets and Quickbooks online, I exchanged a couple of emails with support then saw there was a chat option, my support tech was Brad and he saved the day. Turned out to be an issue with the browser cache, he had me trash the cache and everything works great now.

New user set up - easily integrates with QBO

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Syncs with QBO; location lock; ease of use

Cons: Time sheets cannot be unlocked for changes after the sync except through technical support

Overall: Sydny assisted me with setting up a new client that had a technically challenging issue with the QBO sync and he came up with a solution to the problem and they will be able to use the sync capabilities of the software saving lots of valuable time.

Great Customer Service!!

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: I got a little confused about importing from quickbooks but that is my own fault since I hadn't watched any training videos

Overall: Antony was SUPER helpful getting my account set up and setting me up with training. Looking forward to some better

Tsheets is amazing.

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Sherissa from Tsheets helped me with some customer service today. Tsheets always has amazing service, answers the phone immediately and always has been able to solve any issue I have in minutes. I don't know how our company survived without Tsheets in the past. Time tracking with maps for all our employees helps us keep track of our employees and keep time tracking records accurate. Highly recommended!

Thanks For Making Me More Efficient!

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Brand new to the product but very excited! Had shopped around in the past but never found one with the options and customization that TSheets offers. Their support team seals the deal! Needed an assist with an issue today and Shawn had me fixed up in no time. Looking forward to saving both time and money. Thanks TSheets Crew!

AWSOME!!!!

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: sherissa has been one of the best customer services reps I have ever talked to. She made this so easy to understand and answered all my questions. We sent a little over an hour on the phone and it was not boring at all. TSheets has exactly what I we need to work more efficiently.

Excellent Customer Service!

Mar 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: BD1 rocks! Customer service is fantastic. Responsive and knowledgeable. Chat online with Brad D was incredibly helpful.

Payroll tracking at it's best

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: To Lauren W and the whole Tsheets team you all rock. This is a very user friendly software and your team just makes it easier anytime I have a questions. Thanks a bunch

Great product

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software has been a huge time saver for me. No more spreadsheets to process and easy Quickbooks integration. Customer service is amazing. I recommend BD1 for his work with me!

Very Helpful

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use

Cons: Import and Export its complicated to use CSV files especially

Overall: She was very helpful with all my questions, She was able to help me with my jobs listing. She also gave me a better understanding of what features TSHEETS has

Recommendations to other buyers: Very helpful with tracking employees

Wonderfully easy

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: I am in construction and have a couple of crews spread over numerous jobsites. Tsheets makes payroll extremely easy. My employees punch in and out right on their phone. The GPS feature is great to make sure that they don't punch in or out early.

Amazing Program

Feb 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Very intuitive app and pretty simple to figure out by playing. The customer service is top notch. Providing well-trained expert assistance in the set-up, establishment, and training of their product.

Great time keeping app for Quickbooks

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Does everything we need for our professional services business.

Cons: Editing of approved time sheets limited.

Overall: Ease of use with integration to Quickbooks via a web connecter. Perfect for those businesses with multiple customer contacts daily.

Easy to use

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company uses TSheets and we all love it! It is incredibly easy to use and navigate and it makes clicking in and out super simple and easy to keep up with.

Superb Tech Support

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and wonderful tech support on the rare occasion there is an issue.

Cons: Tsheet PTO default codes are not able to be deactivated. We have our own PTO codes and employees select the wrong codes for their timesheets.

Overall: Allows the employee to enter time by job and task code. Easy for managers to approve and submit. Takes the pain out of entering handwritten timesheets. Very limited issues and when something comes up, tech support is able to help quickly and efficiently. The live chat/instant message tech support is just as good as the phone-in tech support. Highly recommend. The only thing I wish we could adjust is the default PTO codes in T-sheets. We have our own PTO codes and we are not able to deactivate the default t-sheets codes. Some employees use the wrong (Tsheet default PTO) codes and it has to be changed manually in QuickBooks once imported.

Correcting timesheets

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This product is very user-friendly. There is a lot of useful information that we pull from this system to assist with job costing.

Cons: I liked the system better when we got to choose to sync the timesheets with QuickBooks.

Overall: Many times our timesheets get approved by supervisors and exported to QuickBooks with errors. We in the payroll department discover the errors and have to correct them. Luckily the associates with TSheets are always ready to help. They unlock the timesheets after we delete the incorrect entries in QuickBooks to make the corrections. And they are always willing to stay on the chat board until all corrections are made - which can be several different entries for different employees. We truly appreciate all their help and patience.

Recommendations to other buyers: This is definitely a great resource for timekeeping. The accuracy is phenomenal. I like that everyone clocks in and out and are paid up to the single minute as opposed to rounding a day's hours from 8 to 5.

Very nice online service

Jan 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy!

Overall: Integrates well into Quickbooks Desktop.
Fairly easy to set up.
Employees find it easy to use on the go.

Recommendations to other buyers: Great virtual software, for companies with people on the go and need to keep track of billable time.

Works great for a small company like us.

Jan 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Works great for a small company like us. We don't need some big fancy program. There are just some things that would be nice to add.
-Maybe allow us to require notes in some projects? At other companies I could check a box if we required notes for some jobs. This is good because it doesnt let an employee submit and get away with not letting us know what they worked on.
-Fix glitches with time getting split. For example, I have had employees that worked 8 hours on the same project with the same notes, they have it listed on one line item in Tsheets. But for some reason when it imports into Quickbooks it will break that into 2 line items at 4 hours each. I called customer service and was told that this is because we are using the clock in/out feature. BUT we are not. so this sounds like there is a glitch that is causing this. It isnt a huge deal but when others are looking at reports they think they are duplicate hours rather than broken out hours.

Other than that I think it works great so far.

Thanks!

we really really really like t-sheets

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: flawless customer service, unbelievable amount of time and suffering saved , super easy to show people how to use it.

Great online tool, mobile app needs work.

Jan 13, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Employee GPS tracking, ease of online use.

Cons: Mobile app does not work properly all of the time.

Overall: Tsheets has helped us a lot in our business with our payroll and employee tracking needs. The only complaint we have is that we do have issues from time to time with the mobile app and our employees seeing the jobs that are published for them. We will continue to be Tsheets customers.

Recommendations to other buyers: Great for companies with employees who go out to work on t

Effective Simplicity

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: I would like it to offer more govt grant compliance features for small businesses.

Overall: T-Sheets is easy to work with as both and accountant (provider) and a user. We use it internally because it allows my staff to easily keep up with their timekeeping either on the phone or on the computer and it allows me to review the time easily.

In addition, it integrates flawlessly with quickbooks so we can use the time to easily bill our clients.

Recommendations to other buyers: Setup is always key. Take the time to set up the program properly and you will love it

TSheets is Best

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly.

Cons: No complaints.

Overall: Our company has been using TSheets for some time now and we have been pleased since day 1!!
All employees love the user-friendly timesheets and the reports function is very useful. The customer service is and always has been prompt and very helpful. I would recommend TSheets !!

Recommendations to other buyers: Very pleased with all aspects.

Why didn't I do T-Sheets sooner!!!

Mar 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: MMI is a Small Subcontractor, with 10 employees and growing.
We use T-Sheets for our employee's time card program which is linked to our QuickBooks. With a hit of a button T-sheets and QuickBooks are synced, which makes time entry, time verification, job reporting, so much easier.
T-Sheets is so easy to use for the employee and employer. Customer support is right there via chat or after hours you¿re able to send an email and usually before I get into work I have my answer. I am a Penney pitcher and the cost is well worth it. We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all, we/ I am very happy with T-Sheets

Cons: We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all we/ I am very happy with T-Sheets

Overall: MMI is a Small Subcontractor, with 10 employees and growing.
We use T-Sheets for our employee's time card program which are linked to our QuickBooks. With a hit of a button T-sheets and QuickBooks are synced, which makes time entry, time verification, job reporting, so much easier.
T-Sheets is so easy to use for the employee and employer. Customer support is right there via chat or after hours you¿re able to send an email and usually before I get into work I have my answer. I am a Penney pitcher and the cost is well worth it. We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all, we/ I am very happy with T-Sheets :)

Confidence

Jan 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Interface and GPS

Cons: It's hard to get the employees time item separate.

Overall: The program gives confidence that your employees are entering their time honestly and accurately. Also the ability to import their time to QuickBooks is a huge time saver.

Not accurate

Jan 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to use

Cons: It would be perfect if the GPS-clock in/out synchrony was more accurate.

Overall: I use TSheets for housekeeping staff and facilitate the charge to the owners of houses they clean. I had issues in instances when the GPS does not activate at the same time the clock does, so in some instances, it seems as if the staff was activating the clock when they were not actually in the house. This cause trust issues, as I need it to be very accurate to defend the working hours with owners.

Excellent Tool

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I used TSheets for years and then sold my practice and when I started working at a new firm, I realized how much I missed TSheets. For me, it's not for keeping an eye on the employee but rather keeping an eye on the client that is taking so much of your time.

TSheets is #1 no need to look at any other time tracking

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Efficiency, Fabulous customer service

Overall: TSheets is the easiest way to track your employees time for accurate payroll processing. With the new integration into Intuit Online Payroll, the process to pay my employees takes only minutes a month. Best customer service team as well. #Badass

Tsheets is a game changer

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tsheets is an integral part of billing and job costing. They keep adding new features that make clients jobs easier!

LOVE, LOVE, LOVE this product!!

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you have employees that track time, you NEED to use this software. There is a mobile app so easy to use! My employees love it too!

Glad we finally got to this product

Nov 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use; customer service

Overall: We have had great experience with customer service, set up and training. Doesn't
Take long for client to learn so not time consuming

Keeping track of employees has never been easier

Nov 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I absolutely love Tsheets. This software has made tracking my employees time cards simpler than ever! GPS tracking allows users to clock-in and out from their mobile device while still allowing me to know that they are clocking in from their assigned work station. Easy editing allows user errors to be fixed with ease and the software overall is very user friendly. I definitely recommend this to anyone who needs to track employees times.

Quick, simple time tracking software!

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is very portable with the mobile app and it is very easy to use. It allows you to assign quick notes to remind yourself later, what it was that you were doing for that customer as well.

Cons: I guess I would have to mention that the browser app, the google add-on app, and the mobile app are all a little bit different. Each one performs the same general functions, but they all do them in a little different ways. It can be a little bit annoying to remember how to run each app separately.

Overall: Our small business with 7-10 employees use TSheets to track our billable hours. As we are always on the move and rarely in our desks, the mobile app and the browser based systems work great for us. They allow us to quickly shift between customers and projects.

Recommendations to other buyers: It is great app for tracking you time while out of office or in your desk. Simple reporting allows you to print your week end details in a snap.

Awesome program! Easy to Use, both front end & back end of the company!

May 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Out maintenance team learned to use this program very quickly and it freed up so much time with our staff entering timesheets every week. The office also picked up the program very easily. The transfer to QuickBooks is seamless also!
The only thing we would like to see is a search option.

Vendor Response

by TSheets on May 09, 2016

Hello Tanya, Thank you so much for taking the time to post your review. I'm glad to hear you guys were able to learn TSheets easily. If you need help with anything, please don't hesitate to contact us. Thanks again, Team TSheets

Best business decision made for the better!

May 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: T Sheets has eliminated many problems when it came to monthly Job Tickets and Invoicing.
So easy to get up and running, our sub contractors just love it for its versatility and simplicity.
Certainly makes our life easier at the end of each month. Extremely affordable and very simple to use.

Vendor Response

by TSheets on May 03, 2016

Hello Tania, Thank you so much for taking the time to post this review. I'm glad to hear TSheets has helped eliminate some of the time consuming tasks you have. If you need help with anything, please don't hesitate to reach out to us. Thanks again. Team TSheets

T-sheets

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Its very easy and convenient and it helped us to create the report we were looking into this software. Chelsea Scheets was very helpful and answer my question accurately and in timely manner. Thanks chelsea for the great support.

Vendor Response

by TSheets on March 02, 2016

Hi Khyati, Thank you so much for taking the time to post your review. It's good to hear TSheets was able to help you create the report you needed. I'm glad Chelsea was able to help you with your questions. If you need additional help with anything, please don't hesitate to contact us. Thanks again, Team TSheets

T-sheets

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Its very easy and convenient and it helped us to create the report we were looking into this software. Chelsea Scheets was very helpful and answer my question accurately and in timely manner. Thanks chelsea for the great support.

Vendor Response

by TSheets on March 02, 2016

Hi Khyati, Thank you so much for taking the time to post your review. It's good to hear TSheets was able to help you create the report you needed. I'm glad Chelsea was able to help you with your questions. If you need additional help with anything, please don't hesitate to contact us. Thanks again, Team TSheets

Love TSheets!

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the application, love the great-quality service, especially Chelsea.

Vendor Response

by TSheets on March 02, 2016

Hi Teddy, Thank you so much for taking the time to post your review. It's good to hear you love TSheets! If you need help with anything, please don't hesitate to contact us. Thanks again, Team TSheets

Love TSheets!

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the application, love the great-quality service, especially Chelsea.

Vendor Response

by TSheets on March 02, 2016

Hi Teddy, Thank you so much for taking the time to post your review. It's good to hear you love TSheets! If you need help with anything, please don't hesitate to contact us. Thanks again, Team TSheets

Awesome Customer Support

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with Tsheets for over 2 years now and I must say they have one of the best customer supports groups. I recently worked with Chelsea Scheets on the QB web connector and she was such a pleasure to work with. She took as much time as needed to help me resolve the issue. The product is continually improving with each new feature that is added.

Vendor Response

by TSheets on March 01, 2016

Hi Ernie, Thank you so much for taking the time to post your review. That's one of the best compliments we've ever received, it made our day! I'm glad Chelsea was able to help you with your Web Connector. If you need additional help with anything, please don't hesitate to contact us. Thanks again, Team TSheets

Awesome Customer Support

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with Tsheets for over 2 years now and I must say they have one of the best customer supports groups. I recently worked with Chelsea Scheets on the QB web connector and she was such a pleasure to work with. She took as much time as needed to help me resolve the issue. The product is continually improving with each new feature that is added.

Vendor Response

by TSheets on March 01, 2016

Hi Ernie, Thank you so much for taking the time to post your review. That's one of the best compliments we've ever received, it made our day! I'm glad Chelsea was able to help you with your Web Connector. If you need additional help with anything, please don't hesitate to contact us. Thanks again, Team TSheets

Excellent product-Highly Recommend

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Chelsea was awesome to work with. Your product and service is AAA+++.

Vendor Response

by TSheets on March 01, 2016

Hi Margaret, Thank you so much for taking the time to post your review. I'm glad to hear you enjoyed working with Chelsea. If you need additional help with anything, please don't hesitate to contact us. Thanks again, Team TSheets

Excellent product-Highly Recommend

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Chelsea was awesome to work with. Your product and service is AAA+++.

Vendor Response

by TSheets on March 01, 2016

Hi Margaret, Thank you so much for taking the time to post your review. I'm glad to hear you enjoyed working with Chelsea. If you need additional help with anything, please don't hesitate to contact us. Thanks again, Team TSheets

Great way to track time with employees in the field!

Mar 03, 2016
5/5
Overall
5 / 5