Who Uses This Software?

Over 1,000 tour and activity providers around the world use TrekkSoft to increase their overall efficiency by reducing the time spent updating inventory, taking bookings, and generating new sales.


Average Ratings

51 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Trekksoft
  • www.trekksoft.com/
  • Founded 2012
  • Switzerland

About This Software

TrekkSoft offer a 14 day free trial of their tour & activity software that helps manage bookings & inventory, while simultaneously optimizing online & mobile sales. Designed to increase customer purchases, TrekkSoft's streamlined booking and payment system guides visitors from an activity details page to the checkout page in seconds. TrekkSoft also connects you with untapped international marketplaces & strategic partnerships with other businesses for quick expansion.


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Features Checklist

  • Central Reservation System
  • Customer Database
  • Flight Booking
  • GDS / OTA Integration
  • Itinerary Creation
  • Marketing Management
  • Payment Processing
  • Promotions Management
  • Quote Management
  • Rental Car Reservations
  • Single / Group Reservations

Product Reviews

Our review of our first year experience of Trekksoft fors and room for improvement

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Found the support at the start very helpful. The on going emails and the helpful e-books.
Very disappointed in the bookings that we have received via this system during the first year so making it not cost effective. Disappointed in the way that it displays on our website and would like some improvement in this area. At the moment it works with a book now button taking the customer through to a display of the activities that we offer all in one list and the customers have to scroll down the list to find what they are looking for. Would prefer that when the customer is looking at an activity that a book now button against the activity takes you directly to that activity only with the options available for that activity so they don't have to scroll through all the activities so in a nut shell need to be a better customer experience on our website. Would also like to attract more customers to book via all the different avenues. If someone could please give me a call to discuss how to improve the customer experience that would be much appreciated

Pros: Customer support

Cons: How it displays on our website

Small Business Big Addition

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: As an owner of a small charter business in a third world Island in the Caribbean, TrekkSoft has provided the solution to the e-commerce challenge and much more.
Their dedicated team of professionals are ever ready to assist and keep things going from A-Z.
Highly recommended and hope to enjoy many years of positive interactions with the TrekkSoft team.

Pros: The huge benefits of working outside the office while doing business.

Cons: You must be computer savey and understanding as the software takes a lot of getting use to.

Exiting possibilities

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a group of tourism companies setting up TrekkSoft to streamline our operations, sales and customer service. We are thrilled to see full functionality when fully done but all looks great so far1

From little to BIG

4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Well, as luck would have it, I actually used Capterra as a tool to research software solutions for reservations management. I found it extremely helpful, so I'm adding my two scents to support Capterra in helping users like you and I to make informed decisions. Enough about Capterra... let's talk TrekkSoft.

The elevator pitch version goes something like this: TrekkSoft supports a wide range of company sizes from little to Big. The major attractions of TrekkSoft are a) It's ability to connect you to marketplaces; b) CSS/HTML control in select areas of the software; c) Interdepartmental connections between guest/inventory management, accounting, tour operations, and marketing; d) Online booking feature allows you to earn passive income while you focus on improving business.

The longer version of my review includes a few more gory details pertaining to functionality, company culture, software potential, and business potential. Our first few months with TrekkSoft were rocky. No sugarcoating here! The sales team over-promised on a few items, which was disappointing. Ask as many questions as you can and get things in writing - as you should with any company you are interviewing! The flip side to this coin is that they have worked with us on various functionality and features to resolve our issues.... some at a cost, and others not. Either way, their team has the rare trait of listening to feedback and implementing changes when possible. It has been an intense few months of getting set up and we are still working out some bugs. That being said, we are a larger, more established company than some of the smaller tour operators that might get set up in the average 14 days that they prescribe. Some changes were critical to our business process and others were user improvements that have showed me the potential for how TrekkSoft can truly connect multiple departments in our company to one hub. Not only to cut down on procedures that are disconnected, laborious, and manual, but to vastly improve collaboration. We are taking baby steps in this area, but the vision is tangible and attainable. Lastly, the online booking feature as well as marketplace channel manager is a reservoir of business growth that is waiting for us to tap into more. Again... baby steps. After all the plusses and minuses, I can say that we are in a better place than before we had TrekkSoft. We are growing and I believe things are only going to get better.

Pros: Inter-connectedness with guest management, inventory management, accounting, marketing.

Cons: The system can be slow at times. The reports are not as strong as I need them to be. These are concerns they are addressing with me.

Recommendations to other buyers: As a customer, you gain access to the TrekkSoft community forum which is a platform for idea sharing and collaboration among other TrekkSoft users. Super helpful!

BEST CHOISE!!!

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Trekksoft is the Alpha and Omega of our business success!!! I recommend it to everyone who wants to sell online tours and activities!

The best online booking system for tours and activities

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since I installed the Trekksoft on our websites, our online booking was increased twice. Very easy to understand and to do booking online, instead to respond to so many emails. We highly recommend Trekksoft for all tour companies.

The program is great, but the response time for the support is a bit too long.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: The program is great, but the response time for the support is a bit too long. All the features are great. We need it to be translated into Swedish.

Tour Operators Best New Asset

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very knowledgeable staff that are very experience and willing to share there experience to ensure that you leave each conversation better equipped to manager your business better.

Pros: It a cut above the rest and gives me the one stop advantage I have been looking against other tour operators. It is also allows for great flexibility the person who is always on the go.

Cons: Time to navigate through all the many features to fully understand what is being offered.

Recommendations to other buyers: No

Vendor Response

by Trekksoft on July 27, 2016

Thank you Andrew! I made sure to pass your compliments to the rest of the team. You've a great eye for business which made working together with you a great pleasure. - Ilse

Treksoft; very efficient

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I find Treksoft to be very user friendly. All the reports you need are there. Speedy in relying to any queries. All good!

Pros: Easy to use.

Vendor Response

by Trekksoft on July 22, 2016

Thanks for the kind words Lorcan!

A huge headache since the beginning!

2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I´ve been using Trekksoft platform for the last 4 months and we had a huge amount of problems since then. The person we deal with is a good guy but the technical support from the company is useless to correct the bugs that occur over the platform.

Pros: I like their platform and it´s very convenient since I can add as many tours and services the way I want.

Cons: Their Payment Gateway, which should be the best service available had an enormous amount of problems since we hired them. We missed lots of sales because of that.

Recommendations to other buyers: Think well before you hire them even more if you are thinking of only using their payment gateway! Be prepared and have lots of patience.

Vendor Response

by Trekksoft on July 19, 2016

Hi Luis, I'm really sorry that your experience with TrekkSoft has not been as positive as you expected. I've been talking to your account manager, Andre Mühlemann, and he promised me to reach out to you to look for a solution together. I'm happy that you like the platform, now let's make sure we fix the payment gateway issue as soon as possible so you will be able to make full use of it! - Ilse Schoemaker

not as easey as it looks

3/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: The demo looks so easy. In real you need a webmaster to take over it. I was getting more bookings without St that now that i have it. Better to hire a company that to use this. "do your own solución"

Review of TrekkSoft

5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Be aware about testing every functionality you want to use during the trial period.
Take the maximum approach you can and if you are not working with dollars or euros make sure you already have a payment gateway and all set on your bank to get correctly the payments.

You may get amazed with al the functionalities they offer. Just make sure your business is big enough to afford the expenses.

They will do their best to fit in your business and show you ways to grow.

I Love it

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Vom ersten Tag an hatte ich immer einen ansprechpartner an meiner Seite. Bei Fragen oder Problemen wurde mir binnen Minuten geholfen. Die Software ist auch für PC Laien nach ein paar Stunden gut zu bedienen. Am besten jedoch ist das Getway System. Die Zahlungen kommen prompt und jede Woche auf mein Konto.
Vielen Dank!!

lack of comunication,

1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: my company has used Trekk soft, which I have to say has left me feeling I wish I had never used them, they were quite helpful before we paid for the site, I cant say the same since it was completed, live chat nobody gets back, and the comment is always someone else deals with that. The bottom line is they don't want to know, which amazes me as they are dealing with tour operators, the last thing they need is bad press. We were listed on google in the top 5 for many years, since using TS we have completely disappeared from google.

Great Tool with very friendly customer Service - very good assistance in build up the solution

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy and uncomplicated process for a good Price, helps us to start fast and professional.
The competent Service is not only in the sales process activ, also later we can ask for adjustements and assistance.

Great - thx

Software made for Adventure Companies!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After using this software for a number of years now it is still satisfying to know there is no end to the technology. Great to have the Trekksoft team behind you developing tailor made solutions for our segment of the market. Can't wait to see what's next!

Easy to use for us and our guests!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Trekksoft for three years. It has been easy to learn and manage. We are able to actively manage our trip's capacities, while also designing our CMS page with many different options. Our guests are able to easily sign up for our trips, and the payment process is seamless online. I have used other booking systems in the past, and Trekksoft is more useful for our company as well as our guests!

Great startup solution

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using trekksoft we found an easy solution to get our business off the ground and quickly start taking bookings.

Perfect booking solution

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Solved our online booking issues with ease

A comprehensive solution to tour management, marketing and sales

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Trekksoft covers all bases with its powerful sales and marketing tools, 3rd party app integration and resource management, as well as boasting a full-featured set of accounting and reporting functions. We use it to run our business from A to Z.

Saved my Company

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am the owner of Costa Canyoning, a adventure business in Southern Costa Rica. We have been using Trekksoft for 2 years now and they are great! I was in a bad motorbike accident that almost cost me my life and if it weren't for Trekksoft and there booking system..... I might of had to close my business. They are Swiss based and that means a lot to me when it comes to someone else dealing with my finances!!

Great affordable tour booking software

5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had a really good experience with Trekksoft, the support is great, I can book via a number of platforms and its fully integrated with my website.

The only cons are that I have a learning gap although the support is that good it has made it all worth while

Final a software for us.

5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Hi, my name is Thomas Pereira and I am the partner and general manager of GoMontanita travel company located in Montañita, EC. For the past three years our company had been struggling with misleading programmers and unprofessional designers that wasted our money and most importantly our time, but in the process of this struggle we I personally remained on the look out for the right platform for GoMontanita´s website. Then one day checking my junkmail bin i saw trekksoft and gave it a little read and clicked on its home page link. From there Trekksoft won my heart. I made an appointment online and avery friendly gentlemen by the name of Anthony Rodrick helped me better understand the system and get started. The page looks and works great. In the end Trekksoft is a simple program that could be free to use or paid for depending on your needs. I highly reccomend this system to other travel companies and tour operators. Thank you Trekksoft.

Amazing product!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Trekksoft's booking engine since the launch of our company, www.visitmeteora.travel and they have never let us down.
A product that is really easy to use and takes our booking site to a new level. We do tours and with Trekksoft's booking engine we streamlined and automated the online booking procedure allowing us to focus on what we do best, that is selling!
No need to be code-savy, you can get the engine up and running in a matter of hours. All and all, a great product!

Great Software provider for Tour Operator

5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Trekksoft is a really good software for Tour Operators and it improves every year in order to make our job as easy as possible. We have been using it for 6 years now and we notice all the changes and the hard work they go through to improve the system.

It still has to adjust the accounting aspects in order to respect the laws requested from the different countries and improve some aspects related to martketing but besides from this, the software is great and it provides lots of tools for the Tour Operators.

We can customize our vouchers, website, emails, tour capacities and lots more. Also their team is always available to help in case of any difficulties or problems we might have with the website. We would recommend this software to all small or big tour operators.

Great Service and Easy to Use Comprehensive Tour Booking System

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using TrekkSoft booking system has brought our business operations to a new level and saved us hours of everyday tasks to keep our business flowing and prevent overbooking. We provide speedboat tours from Split to the nearby islands and what we needed was an easy to use booking system which will help us monitor available capacities at all times no matter where we are at the moment.

The biggest advantage of TrekkSoft booking system is the ability to integrate booking buttons right on our existing website . This was very important to us as we spent significant amount of time designing our website and making it easy to navigate and use.

The second big advantage of TrekkSoft system is of course its mobile application which enables us to instantly check and if needed change the capacities of each tour we provide on any available tour date. Application also enables us to scan our customer ticket making it very useful when our guests arrive at our office as we can find their ticket details in a blink of an eye.

Finally we really love the partner network which is another great feature of TrekkSoft which enables us to connect with different tour operators in the area and promote their tours on our website without the need to call them to check for the available capacities of a particular tour. Everything is automatized and connected making the booking of our partner tours as easy and fast as if we were booking our own tour.

All in all TrekkSoft is a great tour booking system but the great customer service they provide and the help that they offer regarding any question we might have makes it even better.

Great software!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Trekksoft has provided us with very useful tools such as online booking system, website building tool, SNS integration and much more. We are more than satisfied with Trekksoft. It is very easy to use and customer support is excellent! I strongly recommend TrekkSoft for tour operators.

Highly recommended!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We initially struggled to not only find a product that assisted us to display our tours in an attractive and informative manner, but also a product that gave us a suitable and effective payment gateway that actually functioned in South America - which we finally found in TrekkSoft.

The inscription process was easy, painfree and affordable, and the set up of our information and pages was super fast (allowing us to recoup the time we lost in our fruitless searches for a product that suited us and our location).

The user assistance and support provided by Anthony and Eric is particularly noteworthy in their dedication to helping, impressive level of customer service, quick responses and patience. They have seriously outdone themselves on several occaisions with the assistance they provided efficiently and effectively.

All round, TrekkSoft has been a godsend for our business, a dream to use, and an amazing solution that continues to tick all the boxes.

One Stop Software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Trekksoft was the best solution for our tour management system, including the easy to build, attractive and user friendly website and online bookings. They keep us up to date with developments and are receptive to innovative ideas to help improve their system to your benefit.

Good system

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great company filled with friendly, helpful people. The staff is always there when I need something, and their system has made my bookings run smoother on a day-today basis.

Perfect solution

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I originally started my business with TrekkSoft because it is pretty much the whole package. Payment gateway, booking solution and a great website building tool.. We can continue to grow our business without worrying about rebuilding our website or system. The checkout process is so easy, and the support is very good and reliable.

Perfect for my tours

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our environmentally focused tours are spread all over Peru and part of Bolivia with adventure treks, hikes, Amazon Jungle expeditions and trips to green farms. TrekkSoft lets us handle all of these different activities better than ever and we can take payments from everyone online. I am very happy working with them over the last year and I am sure they are going to keep getting better.

Awesome

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrekkSoft gave us a wonderful integration that fit perfectly into our website. We've increased sales and our customers have a great experience overall. The support is also amazing and they are always ready to help.

Great choice

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I decided to take a gamble by using TrekkSoft to improve my business, and TrekkSoft definitely paid off. Black Stallion Ranch is focused on fun, enjoyable experiences and TrekkSoft is a perfect solution to match our business. It gives me a great overview of my business and keeps things running smoothly.