FleetMatics REVEAL

3.5 / 5 17 reviews

Who Uses This Software?

Small to mid-sized businesses with vehicle fleet sizes over 4 vehicles. HVAC, Landscaping, Electricians, Trucking, Pest Control, etc.


Average Ratings

17 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • FleetMatics
  • www.fleetmatics.com
  • Founded 2003
  • United States

About This Software

Improve safety and stay compliant with Fleetmatics GPS management solution. Alerts notify you in near real-time when vehicles are speeding over a predetermined speed, being driven harshly, or start up after hours. Use Driving Style Reports to get visibility into individual driving habits. Fleetmatics LogBook helps you to stay compliant with the ELD Final Rule & track Hours of Service. Use the Multi State Mileage Report for faster IFTA mileage calculations each month or quarter


Features Checklist

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Driver Management
  • Driver Settlements
  • Fuel Card Management
  • Fuel Management
  • Load Optimization
  • Maintenance Management
  • Mileage Tracking
  • Quote Management
  • Recruiting Management
  • Routing
  • Scheduling
  • Trip Logs
  • Vehicle Tracking

Product Reviews

Would cancel today if we could get out of contract!

2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have had nothing but problems since Day One with the product and the company. From a customer service standpoint, the "Customer Experience" folks tend to be very unresponsive (e.g., not returning phone calls, etc.) with horrible follow-through. We are in an geographic area where cell phone coverage is not great, so it's been frustrating when you require real-time tracking of where your crews are located. Lastly, we have a small fleet of seven vehicles and in the past few months we have had at least 20 instances of the tracking unit hardware not operating. We had five of our seven vehicles not registering a month and a half ago, now two of those same vehicles have to have their units replaced again. IMO, the only reason to buy this service is for the real-time tracking, but since the hardware is clearly prone to failure, my suggestion to anyone is to purchase satellite-based GPS tracking units for your vehicles.

Pros: Real-time tracking (when it works), "replay" function

Cons: Faulty hardware (20+ problems in 7-vehicle fleet in past 4 months; 6 units replaced); unresponsive & unreliable "Customer Experience"

Recommendations to other buyers: If you want real-time tracking, purchase true satellite-based GPS units for your fleet.

Reporting Functions Crash all the time!!!

1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: All's this program is good for is seeing where your vehicles are. Do not purchase this program if you would like to take advantage of it's reporting and vehicle assignment function. We have had two other issues with the reporting functions in the past 8 months and are now on our third. We were using vehicle assignment function to produce the daily time card reports to distribute to supervisors for time card review and approval until the clock time assignment stopped working. We are now going on five weeks and their incompetent IT department still has yet to fix it!!! I have spoke to three of their IT representatives, between my co-worker and I we have spent probably close to three hours each explaining and reviewing this current issue at hand. I just keep getting bi-weekly calls to let me know they still have yet to fix it and are still trying to create a "patch" or correct this issue and the problem is still in "development". We pay $2,000.00 a month to have this program work, this is just down right ridiculous and very frustrating!!!!

Pros: We can track where the company vehicles are.

Cons: Their incompetent IT department that hasn't the first clue on how to fix issues that arise.

Recommendations to other buyers: Yes, do further research before you consider this program, their customer service is terrible and their IT department is incompletant!!

Like all the rest of the honest reviewers, we have been swindled

1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: When your peon employee steals all of your customer information and sells it to your competitor, maybe then you'll come to realize just how important keeping customer information confidential and compartmentalized is. After we signed up and Fleetmatics told us that we wouldn't get the promised levels of access, they told us that they never had that feature but could put in a 'request' for it. So everyone we give access to our account, even if only to input parts into inventory, would have the same access as our CEO. Then, even after they failed to meet every one of their own promised deadlines, they refused to stop billing us when we requested to cancel. I wish I had read their reviews beforehand.

Pros: Low level customer service is of no use but they answer with a cool accent. The guys you need to actually talk to never call you back, though.

Cons: At this point, inability to cancel. Beyond that, it was their inability to keep their promises. Behind that was the lack of access control.

Recommendations to other buyers: If you wouldn't mind having your customer details published online for your competitors to see and like waiting for months for basic customer service response, this software could work for you.

Lack of support from company

1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Buyer Beware!!!!!! Fleetmatics has not lived up to our expectations and they do not stand behind their product. Our company was involved in a multi million dollar litigation that involved an accident where three individuals were killed. The GPS showed our vehicle to be several miles ahead of the accident and there was no evidence physical or otherwise on our truck, however an anonymous phone call reported our vehicle near the area. Fleetmatics refused to be deposed or testify on the accuracy of their product. We have now fulfilled our three year contract with Fleetmatics and submitted a cancellation notice and they are trying to hold us in contract for another 12 months. Where will your unprofessional-ism end?

We were forced to upgrade to a far inferior product when Reveal came out.

2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Cons: Their detail reports are highly inaccurate when determining drive time. They know this, but fail to do anything about it. By far the worst customer service I have ever seen with a company. They do not listen to their customers and always have excuses - but no solutions. I would highly recommend not even wasting your time with this company if accurate reporting is what you are in need of.

Shutdown Issues

2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Pros: Find nearest vehicle is the best future.

Cons: 1.The system shutdown
2.Vehicles are not positioned accurately
3.Complicated Reporting
4.Out of service vehicle can't be removed from the system
5.Poor customer service

Overall: We do not recommend them

Fleetmatics GPS Money Saver

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use
Accurate for dispatching
Great Customer Service
Unlimited Training
Fair Price
2 way messaging between dispatch and driver

Cons: None at this time

Overall: Fleetmatics is a money making software, I have saved over 10K dollars in the last year on fuel alone. Tracking is not about being big brother, it's about job security for all in this economy.

Fleetmatics Usefulness

3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Pros: GPS tracking is very useful. Service techs are responsive.

Cons: The reports are sometimes difficult to manage

Overall: Recommend to members in industry

The feeling of security that running with Fleetmatics brings to our day to day operation.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Risk of theft by hirer erradicated.
Ability to monitor vehicle location with a view to return times. Customers who are awaiting a vehicle can be kept informed of how long their wait will be.
Accurate vehicle usage billing easily obtained by various report methods.
Fuel usage discrepancies easily resolved by route replay.
Easy vehicle location identification in the event of breakdown.
Fleet maintenance simplified.
Prevention of unauthorised overseas travel.
Easy recovery of vehicles from overdue customers.

Cons: There is no down side to having the fleetmatics system on your fleet. Yes as in life everything costs but we have saved probably in excess of ¿¿20,000 already in theft prevention alone. With the added facilities for monitoring time at idle and service requirements this saving is sure to rise.

Overall: I would strongly recommend Fleetmatics to any company whether running single or multiple vehicles. An easy to use yet extremely intelligent system, Fleetmatics will instantly give you peace of mind and will over time save you money.

Trackers Usage Review

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: god easy to use tracking systemwith a comprehensive reporting system that is eay to use and understand

Cons: HAVE YET TO FIND ANY FAULTS WITH THE PRODUCT

Overall: I would recommend any transport fleet to use this system

Survey

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Awesome application and price

Cons: Contract pricing doesn't allow flexability for down turns. Always allowed to edit the contract for additions, but impossible to remove units no longer in use.

Overall: Buy - worth the price

Ease of Use

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Plug and play

Cons: doesn't work on Mozilla

Overall: go for it!

Fleet Director

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The Fleetmatics units are doing a great job for us. The units update every minute allowing dispatch to know where the units are at all times. For maintenance we have updated miles every day. I cannot ask for any more information than we are now getting.

Cons: I do not have any complaints

Overall: I highly recommend Fleetmatics performance and service

best thing we ever did

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We looked into several companies for a GPS tracking system, but found from the start that Fleetmatics has the most affordable, user friendly system out there. The demo they provided orginally really got our attention. We have saved tens of thousands of dollars in using this system for coordination of scheduling and in payroll. We also saved hundreds of thousands of dollars when our truck was stolen along with all of the equipment in it. With our live fleet tracker, we relayed to the police exactly where the truck was going and they were able to stop and arrest the thief. We love the system, their customer service and would never even consider changing.

Cons: We have not found anything wrong with this system.

Overall: Highly recommend for ANY company and have given them numerous referrals.

Invaluable Tool for Any Business With a Fleet on the Road

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: - Excellent value for money
- Easy to use
- Simple means of monitoring driver speeds, costs, hours etc
- Fantastic way to locate drivers at all times

Cons: There are no downsides to this product!

Overall: Can't recommend this product highly enough. It's an excellent management tool for any business with a fleet of vehicles on the road.

Useful

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great for when customers call and say we weren't there that long and I can print a report.

Cons: We ae very happy with the online tools - no cons to report

Overall: I would highly reccomend this tool. It is very easy to use.

love this product/service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: user friendly, helps to identify where our drivers are. it's the first thing i open up on the computer every morning. also helps that it can be used from another location (home on the weekend). also many vital reports, from verifying time cards to service alerts. really helps rescue drivers when lost, especially with the new upgrades, where you can see satelite images of the area they are in. just yesterday we helped out agian with the use of this tool.

Cons: hate that is a 4 year committment, but don't know what i'd do without it. that's the thing about a product/service it sells itself and shouldn't need to have a 4 year commit. my committment is coming up soon, now i have to decide whether to remain with fleetmatics or shop around. i'm defenitely sold on the concept, performance and ease of use.

the one thing i really dislike is the property tax that the third party vendor attaches to these units. i don't know if it happens in any other state, but in the state of michigan equipment that is in a vehicle is not subject to property taxes. i know this as we used to run with radios in the vehicles to dispatch our drivers. this was never part of a property tax bill, even though those units ran around 1K each.

Overall: i love this product, the fact that it is consistantly upgraded and tweaked. i really never have taken advantage of any training because it is so easy to use, even a dummy like me can utilize it, and my other managers get the reports they need.