User Reviews
ProBusinessTools by Prosite Business Solutions
USER REVIEWS - All reviews
Purchased Date: April 01, 2006
Operations Manager, Zigmo, LLC
September 03, 2010
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Pros
Development team that understands the services business.
Flexible - yet powerful software.
Ability to schedule complex work orders more efficiently than other apllications.
Cons
Noing of note. At the time, the interface needed some streamlining.
Overall
With a network of nearly 2000 installers and 600+ stores requiring use of a work order mgmt. system, we turned to ProBusinessTools (PBT) on a temporary basis until a fully integrated solution was provided by our very large IT partner. We went from contract signing to full deploy in 4 months. The application was robust enough to meet all of our back office needs, yet streamlined enough for store associates and third-party partners to incorporate into their everyday business. For 3 years, our temporary solution provided us the ability to grow our network and our business with few internal resources. The PBT team supported and continually adapted to our evolving business model. Their understanding of the services business and anticipation of our needs proved an invaluable asset. As a result, our fully-integrated solution wasn't deployed. I would recommend PBT to any organization that is looking for a robust yet flexible system that will grow with their business.
Purchased Date: March 01, 2003
COMMERCIAL SALES MANAGER, A-ALPHA SATELLITE SERVICES
August 27, 2010
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Pros
ALL STAFF MEMBERS AND FIELD CREWS CAN SEE THE SAME, REAL-TIME, INFORMATION FROM THEIR OFFICE OR FROM THEIR SERVICE VEHICLE. SOFTWARE IS VERSATILE AND KEPT UP TO DATE AT ALL TIMES. CUSTOMER SERVICE AND SECURITY IS EXCELENT.
Cons
SOFTWARE IS A LITTLE EXPENSIVE. HOWEVER, FOR MANAGING A WORK-ORDER BASSED BUSINESS IT IS WORTH EVERY DIME.
Overall
HIGHLY RECOMMENDED TO ANY SERVICE BASED COMPANY
Purchased Date: N/A
Operations Manager, Buccaneer Communications inc.
August 27, 2010
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Pros
Very helpful in customer support, and user friendly software
Cons
havn't found any substantial.
Overall
This service is Very user friendly, and has very good tech support...I would recommend this service...We have currently all of our techs across the county utilizing this as well.
Purchased Date: February 01, 2008
Manager of Information Systems, Anti-Cable/High Def Installations
August 27, 2010
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Pros
The ProBusiness Tools product handles the scheduling and technical details of our installations in a very efficient manner. We are pleased with the features we have implemented in the software and look forward to the ongoing enhancements that will make the components of the system that we are currently using more robust and practical in helping us grow our business.
With the installer base we currently manage and the number of work orders that we process daily through ProBusiness Tools, we would not be able to do the volume we do in our industry without this software.
Cons
The main issues we currently experience with ProBusiness Tools are relatively minimal in comparison to the benefits we see from using the product.
We would appreciate more notifications on the system maintenance and upgrades that take place. Whether it be notification of implementation of changes/upgrades, or documentation of new features added to the system. More communication of these changes and upgrades would help us to be more aware of changes and enhancements that directly affect our daily operations.
More thorough testing of changes before they are implemented would also help to alleviate some of the issues we have seen as a direct result of changes to the system. Changes are made to improve the product, and we appreciate the enhanced feature set as the system matures. But we do struggle at times with parts of the systems not working to their maximum potential after changes have been implemented. This has caused our staff and installer base problems in the past.
Overall
Overall, ProBusiness Tools is a great product that has helped us grow our business to where it is today. It has been invaluable in positioning our company to be what it is.
Anyone who is in an industry that can benefit from the features and functionality in ProBusiness Tools, is doing their company a disservice by not using this as their primary scheduling and ticket management system.
Purchased Date: January 01, 2003
Owner, Premier Home Technicians
August 25, 2010
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Pros
Point of Sale scheduling; Endless tracking/reports; Mobile tracking of employees to include, in-house, subcontractors; you are able to maximixe the hours of the day with the distance between job feature and how long it is taking someone to get a job completed;
Accounting, to include follow through from sale, with inventory, to recurring invoicing;
Payroll; Continued database of workorders
No down loads of software; available 24/7/365
Cons
I have none! If I need something special or have an issue, I place a work order in the system and their efficient team handles it and I might add, in a timely manner.
Overall
This software does it all! I could not run my busines without it! It saves so much adminisration time. Are you spending your life on the computer and telephone, writing those sticky notes, trying to keep track of your team, payroll, scheduling, inventory? I'm not, I love this software!!
Purchased Date: January 01, 2004
President, Livewire
August 25, 2010
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Pros
Built for installers by installers.
Cons
A little pricey but worth it.
Overall
ProBusiness Tools is hands-down the best software for installation management. We've used them all and PBT stands out from the crowd because of it's ease of use and feature rich dashboard. We just conducted a thorough analysis of tools and PBT came out ahead again. We're into our second company now and PBT will be leading the charge.
Purchased Date: March 01, 2010
President, Direct Demos
August 24, 2010
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Pros
Easy to learn,customer support very knowledgable and helpful,easy transition,the software grows with you.As a demonstration company with many different employees in many states this tracking and billing would be impossible.Equiptment tracker and po system is excellent!
Cons
Invoicing is very time consuming and the print version of the invoice is not impressive to vendors.
Monthly fee per user.
Overall
I would highly reccomend this software to anyone. It has been a great help to us especially as we are growing fast and need the organization this software provides.
Purchased Date: March 01, 2007
CTO, Green Dot Ltd
August 23, 2010
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Pros
A fully hosted solution, easy to get going. You can instantly start using basic functionality and as you become more familiar with it, you can start to use other features. It is backed by a fully dedicated team all the way up to the CEO, with whom we have regular conversations and whom is involved directly with his clients. They actually listen to you, understand your business needs and then build solutions for you. In our particular case, we have requested many modules and features and increased the use of pro in our organisation. An extensive set of API's has been developed for us, allowing us to integrate Pro to our in house systems allowing us to build an extremely automated business flow.
The best customer support/experience I have encountered, and we have been working with them for over 3 years.
Cons
Not a full CRM or ERP solution yet, and sometimes does not have all the features we need, but they more then make it up to us by developing API's so we can build our own portals around it. Then again I believe we are an extremely demanding or ambitious customer.
Some modules are not integrated as much as we would like, means a little more work on our side for now, although this should not affect most other users.
Although you can start to use it instantly, it does take a little while before you start to use other modules and start to harness the power, this may no longer be the case, as much development has taken place since we first started to use it.
Overall
A fantastic piece of software, that continues to evolve and develop in line with our business needs. Although they have many customers, I sometimes believe that the tool is being developed for our exact needs. The structure is so flexible that it can fit almost any organisation with a similar operation. It has streamlined our operations, reduced staff levels, empowered users with real data and gives management real time visibility with numerous reports.
The biggest reason for choosing pro is because of the team, they will help you, they will listen to you, and understand you exact needs, most of all they are aggressively responsive.
Finally pro has allowed us to build a huge amount of operational growth capacity.
