User Reviews
CBSW / UMS.net by Continental Utility Solutions
USER REVIEWS - All reviews
Purchased Date: January 01, 2008
City Clerk, City of Truesdale
March 03, 2010
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Pros
I set up the program while undergoing radiation treatment for breast cancer. The tech support was so great. They made the set up easy and had so much patience with me during my training. Caring, very informed tech support staff that take the time to be sure all the questions are answered and in a very timely fashion. So many reports available already but they can set up special reports to fit your needs.
Cons
After all this time in use, I can not think of any cons to this program and the staff. I wish more companies would trade their tech support to be like CUSI tech supporters-there when you need them and they never make you feel that you are a bother to them. They look at a problem as a chance to work with you to resolve the issue.
Overall
Great. I looked at several programs before I decided on this one and I have not regretted this choice.
Purchased Date: January 01, 1998
Manager, Southwest Rural Water Supply District No. 1
March 02, 2010
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Pros
Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor.
We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!"
Cons
We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning!
Overall
We highly recommend CUSI to any utility company looking to streamline their billing system.
Purchased Date: March 01, 2008
Office Manager, C-Public Water Supply Dist No. 2
February 23, 2010
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Pros
Cutting Edge, user friendly, multiple reports, great customer history. Staff is very knowledgeable and has a quick response time. Constant upgrades and updates.
Cons
None at this time.
Overall
Great program.
Purchased Date: August 01, 2006
BILLING CLERK, CITY OF PAXTON UTILITIES
February 16, 2010
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Pros
This program is such a great improvement over our previous program. There are not enough good words to say. The great customer support is there from day one, they will walk you through EACH and EVERY step to get you started, then if you should need continued help, they are just a quick call away. But it doesn't stop there - Customer support will call you every week over the first couple of monthes just to see if you have questions or problems they can walk you through.
This program has made a huge difference in the way we process our billing. It is very easy to use and has so many functions that you truely do not have to do anything - the program does it all for you. The reports that this program can generate is amazing, I have yet to find something that I couldn't make into a report.
Cons
At this time I can not think of anything.
Overall
I recommend this program to any utilities business - although we are a small community, I feel that this program can handle much more than we use it for.
