User Reviews

( 6 customer reviews )

Pros

Easy to set up new customers and issue billing invoices.

Cons

The program "locks up" occassionally but the solution is to exit and restart and no data is lost. Limited space to keep notes on customers. Reports need to be checked for accuracy if a customer has a billing end date listed in their file. Mine was dropped from the report even though they had a balance due.

Overall

I'm very pleased with the program & would highly recommend it to anyone who needs a simple billing software.

Pros

Fairly user friendly, GREAT Customer Support, willingness to try to make the Program more of what is needed by taking Customer suggestions and trying to implement them.

Cons

Lacks a lot of reports needed to prepare for Rate Cases.

Overall

Make it possible to close payments on a daily or range of dates basis instead of only at month end close.

Pros

support is excellent - easy to use

Cons

meter readings not what we need - could be blacked out for our usage - all of the functions we do not use.

Overall

good - overall user friendly - wonderful tech support

Pros

This billing system is very easy to read and provides plenty of information that is necessary in running any size water association.

Cons

I do not have any cons for this product.

Overall

I recommend that if you want an easy billing system this is the one to purchase.

Pros

Easy software to learn and use. Very dependable. Great Customer Service. This software is perfect for the size system that we read meters and bill. When we need forms and place the order, items are shipped almost immediately.

Cons

There are a few reports that could use some flexibility in printing fields. The only other issue is that my software is on a computer that is not connected to the internet so I have difficulty getting any software updates. It would be nice if the updates could be sent out on disk or to my email address with instructions of how to update the software with the downloaded file.

Overall

Strongly recommend. When we were looking at software products for utility billing we didn't know what we needed since water and sewer billing was a new endevor. TAK Technology took the time to explain their software prior to purchasing and supported us through the start up period. I have had other small utility systems contact me and I always recommend QwikWater Rural and TAK Technology.

Pros

Able to use palm or bar code units. Excellent customer service. Able to customize billing & some reports to our specific use.

Cons

Some Knowledgebase instructions are difficult to follow. Unable to schedule notices to take action, such as when disconnects should be done. Account history is difficult to follow. Needs to be put into a different format

Overall

This system works well with proper training. Customer service responds quickly to requests and will modify the program when able to. Program is set up to give you choices for bill format, such as a single page or 4 postcards per page.