User Reviews
Utility Billing Software by Creative Technologies
USER REVIEWS - All reviews
Purchased Date: April 01, 2008
Operator, Self
January 04, 2011
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Pros
FAst.Alot of options for customer classification. A good glossary. I like the customer search feature. Rate table calculator.
Cons
I miss the build your own report that the old version had. There is alot of options that most small utilities will never use. If the program could be bought like a shopping cart and add the options you want and have a price on each feature.. now that would awesome. The HP hand held could have a little better support. Program needs a "no charge" option for accounts that are not billed.
Overall
For the price it's close to fair. Still room for improvement. WHen designing a program get the utilities involved.
> Vendor Responses
01/04/2011 by Creative Technologies
Purchased Date: April 01, 2010
CFO, Systems 42 Ltd
December 08, 2010
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Pros
Our company provides billing services for a small water company. They asked us to do research for a new software to replace their Quickbooks billing system. The sales rep and tech support at Creative Technologies bent over backwards to provide us with a demo and all of the information that we requested.
We have found the El Dorado software to be very user friendly and the support is excellent. We had Creative Technologies import the history data for several years back for all of the accounts. This has been of great use to the Water Company.
Cons
We have no complaints
Overall
Highly recommend this software product
> Vendor Responses
Creative Technologies General Manager
12/08/2010 by Creative Technologies
Purchased Date: June 01, 2010
President, South East Water Management Services
August 27, 2010
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Pros
I have purchased this utility software based on price, features, and compnay providing services personnel. The product was easy to acquire and install. The private and personal overview of software was thorough, timely, and very informative. Further calls were made to clarify user procedures and immediate, instant attention was provided. Priority was placed onto our system at no extra charge. I look forward to expanding our system with the help of creative technologies and also feel secure that if and when we run into difficulties, we will have the support necessary to overcome issues quickly and effectively.
Cons
At this time we have not seen any cons other than we can not navigate from the account manager directly to the "print bill" tab. However, the system does allow us to enter mulitple invoices at one time to be billed. This issue maybe something that we are doing incorrectly at this time.
Overall
I would sincerely recommend this system to anyone entering or working in the utility billing industry. We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly. We were able to turn from signature of contract for services to bills being sent out in 10 days!!!
> Vendor Responses
We have taken your suggestion into consideration and feel it would be a useful addition to our product and for many of our customers. We are in the process of implementing the new feature and will provide you the updated version shortly - let me add there will be No Additional Charge to your organization for this new feature !
Please let us know if there are any other new features or functionality you would like to see. We are always open to customer suggestions.
Best Regards,
From the Creative Technologies Product Development Team.
08/31/2010 by Creative Technologies
Purchased Date: December 01, 2009
SYSTEMS ADMINISTRATOR , KOSRAE UTILITIES AUTHORITY
August 02, 2010
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Pros
We recently purchased the El Dorado Utility billing system and found the installation to be very easy and straight forward. Before switching to El Dorado we looked at many billing systems and found many of them to be overly complicated, short on functionality and overpriced. Our old billing system was too complex to use and caused us frustration every we used it, our staff had to spend hours trying to figure out the most basic functions or to make simple changes. We choose Creative Technologies for their expertise in the industry and superior customer service. Creative Technologies added features and functionality in the product to satisfy our particular needs, the reports are accurate, flexible and provide the extensive details and we need to report back to the accounting department. The product is feature rich, rock solid and exceeds our requirements.
We plan on expanding our system to bill both electric and water with the El Dorado Utility billing system.
Cons
I have no Cons.
Overall
Get access to the demo and try it yourself.
> Vendor Responses
Its very reassuring to know that our marketing and development staffs are in sync in making our products open, capable and affordable for our customers to use. We appreciate your business!
L J - Creative Technologies President
08/27/2010 by Creative Technologies
Purchased Date: July 01, 2010
Public Works Director, Scottsville Water Distribution
July 29, 2010
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Pros
We have been using El Dorado for many years and recently upgraded to the version 7 Utility billing system and found Creative Technologies staff to go above and beyond our needs for the installation and support. We recently had a computer hardware crash and the Creative Technologies team was ultr-responsive and flexible to meet our needs when we needed them most. We choose Creative Technologies for their expertise in the industry and superior customer service. The new version is as simple to use as the old one with a whole lot more additional features, reporting options and nice graphical interface with large buttons for each program funtion. I would recommend Creative Technologies to anyone looking for a easy to use and reliable utility billing system.
Cons
We can think of none
Overall
We find this product to be Excellant
> Vendor Responses
We know that we have to earn your business every day, and continually measure customer satisfaction rates; we are driven to outperform the industry in customer satisfaction of product quality, support and ease of use. Our entire team of US based development and support teams takes customer feedback into everything we do. We hope that we can continue to support your organization for many years to come.
Its a pleasure serving you
The Creative Technologies management team
08/27/2010 by Creative Technologies
