User Reviews
NorthStar by Harris Computer Systems
USER REVIEWS - Sorted by Date
"NorthStar v6.3.1"
Purchased Date: March 01, 2009
East Region Sales Manager, Harris
July 24, 2009
David Jordan
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Ease of Use
Implementation
Fits Needs
Features
Customer Service
Pros
Red Flag compliance Secures Customer Sensitive data such as financial and personal identification numbers.
Rules Engines that supports uniqueness of a utility's workflow to be "configured" vs "$$customized$$" as part of industry best practices.
Excellent Customer Self-Service via the web modules.
Strong cashiering/payment functionality.
Intergrated Financials.
Cons
Weak on Customer Relationship Management functionality.
Overall
Perfection solution for multi-service utilities or municipalities with 10,000 to 100,000 customer accounts.