User Reviews
WaterWorks by LMS
USER REVIEWS - All reviews
Purchased Date: July 01, 2011
Bookkeeper, Mt. Sherman Water Association
August 28, 2011
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Pros
Good company, good customer support.
Cons
I do not have any cons, Software is easy to understand
Overall
Highly recommend
Purchased Date: N/A
Secretary, South Claiborne Water Systems
August 25, 2011
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Pros
Love this program. I know if I can't remember or can't figure something out my trusted buddy (Terry) can. She is a phone call away & is always so nice - no matter how many times a day I may call her.
Cons
Wish their could be another way of dealing with accounts other than adjustments
Overall
LOVE it, LOVE It, LOVE it
Purchased Date: October 01, 1995
Billing Manager, Taney County Regional Sewer District
August 25, 2011
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Pros
After using for 6 years I find the product extremely easy to use. The reports are very helpful in tracking information and the Customer service is excellent. They are always there with a solution to a few problems we have. All in all an excellent product. I had never used a billing system before coming to TCRSD and John Brown and Terri Lawrence could not have been nicer and more helpful in helping learn the system. In 2007 we upgraded and Mr. Brown came to the office to Implement the new system and transfer all the information from the previous version. He also helped point out the differences in the new version and sat with me until I had it down.
Cons
The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out. I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.
Overall
I would definately recommend this company and their products to any company. We have approximately 2500 customers in six different locations (companies) and we have never had any major issues with the service, software, or programming.
Purchased Date: N/A
City Clerk, City of Everton
August 24, 2011
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Pros
The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use. The tech support is excellent! They are always so friendly and patient! I would recommend this program to any one.
Cons
None that I can think of.
Overall
Great product!
Purchased Date: April 01, 2004
City / Court Clerk, City Of Fordland
August 23, 2011
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Pros
This system is the best I have used. It's very easy to follow and if you ever have a problem you can call and talk to someone. Easy to add people and disconnect.
Cons
I really have nothing bad to say about the whole system
Overall
I highly recommend this company. They are always trying ways to improve to make it better.
Purchased Date: April 01, 2010
Secretary/Bookkeeper, Compton Water Association, Inc.
August 22, 2011
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Pros
???We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue. We appreciate their service and product! ???
Cons
Can't think of any!
Overall
I highly recommend this service and product!
Purchased Date: August 01, 1993
Deputy City Clerk, City of Sparta
August 22, 2011
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Pros
I have used the WaterWorks program since 1993. I have always found the software to be user friendly, easy to learn, easy for me to train others to use. Their staff is always so helpful and willing to assist you that it has always made it a joy to work with them. I am very grateful that we have their software and great customer service!!! Thank you LMS!!!
Cons
Can't think of any.
Overall
Highly recommended!!!
Purchased Date: N/A
City Clerk, City of Pilot Grove
August 22, 2011
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Pros
I am very pleased with LMS Waterworks, I myself have been using it for going on 14 years and it was installed before I became the City Clerk. Terri is amazing for help.. They Rock!
Cons
I can't think of any cons.
Overall
Terri and John are great.
Purchased Date: December 01, 2006
Office Manager, Nesika Beach-Ophir Water District
August 27, 2010
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Pros
This is a very easy program to work with. When I started this job 4 years ago, I was working in Das, and it had been that way for twenty years. They hired me to find a new product to work with. I really don't remember how I found John and Terri and the waterworks program. But thank God i did. It has been the easiest program to learn and teach others to use. There are some updates that have been done like the physical address labels for our meter reading books. Very cool! Not sure about the credit card programing yet. Just waiting to be told it is ready. All in all, very AWESOME!! Thanks to the crew and I just Love the waterworks program :)
Cons
Have not really found any cons. If i get stuck i will call Terri, and end up saying duh.
Overall
Everyone should use it.
Purchased Date: N/A
City Clerk, City of Weaubleau
August 26, 2010
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Pros
easy access
Cons
not for sure how to bring things over into excel
Overall
Since this is my first time working as city clerk, this is the only software that i am somewhat familiar with, it appears to be great.
