Customer Service Management
by Cogsdale
Cogsdale Customer Service Management systems enable our clients to integrate superior customer relationship management with their day-to-day business process requirements. Designed to accommodate the complex billing requirements of utilities and municipalities, Cogsdale CSM does what technology is supposed to do: streamline operations, reduce costs, and deliver the best quality service to customers. Cogsdale CSM extends and enhances the capabilities of MS Business Solutions Great Plains.
- Account Notes
- Accounting Integration
- Barcode Printing
- Bill Templates
- Billing & Invoicing
- Billing History
- Collections Management
- Credit Card Processing
- Custom User Interface
- Customer Database
- Customer Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Handheld Meter Reading
- Metered Billing
- Mobile Service Orders
- Multiple Rate Schedules
- Non-Metered Billing
- Online Help Access
- Online Payment Processing
- Penalty / Cut-Off Processing
- Reporting
- Software Development Kit
- Work Order Management
Available on the following platforms: Windows
Support available: Regular Business Hours
About Cogsdale
Year Founded: 1997
Location: Prince Edward Island - Canada
Industries Served: Local Governments, Utilities
