Link Computer Corporation

Muni-Link

5 / 5 8 reviews

Who Uses This Software?

Municipalities and Authorities who bill customers for utilities


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Link Computer Corporation
  • muni-link.com
  • Founded 1980
  • United States

About This Software

Cut time spent on billing in HALF! The most complete, user-friendly intuitive utility billing software on the market. E-billing and CASS certs saves time and money. Customer portal means fewer incoming customer calls & payments post automatically into your account. Cloud-based means no hardware or software to purchase, access your information 24/7 with NO DOWN TIME or costly software updates, just low all-inclusive monthly pricing. Integrates with accounting software and automatic meters


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Features Checklist

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Product Reviews

Muni-Link is very user friendly, efficient and practical.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since converting to Muni-Link in October 2015 our company has noticed significant changes within the billing, payments, and collections structure. When compared to our previous billing software company, Muni-Link is 2nd to none. When confronted with a question or concern their support staff will provide a response quickly. They are very helpful and informative providing great support throughout the entire process. Everyone that I have met at Muni-Link has been very courteous and well-educated in their specific line of work.
The billing/collections side of the software is wonderful. The proof in the numbers speaks for itself. We have noticed positive changes in our collections process, payment plans and an overall increase in monies coming in. With our previous billing company these numbers only grew negatively and were never addressed or resolved. It was comforting knowing that Muni-Links' software already has features installed to collect on those monies immediately. We have a 25,000 customer base that changes daily and Muni-Link efficiently tracks customer deposits, refunds, past-dues, etc. Overall we are very pleased with the services provided and the cost for those services. I would recommend Muni-Link to others in the utility billing industry!

Vendor Response

by Link Computer Corporation on February 22, 2016

Thanks Cheryl for such a wonderful review! We are proud to have you as a customer! Sincerely, Mac Rosenbaum, SVP Sales & Marketing, Muni-Link.

Muni-Link was just what we were looking for when we needed to switch to a new billing software.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Up until May of 2009 we did our own sewer billing. The software program we were using was no longer being supported, so we needed to come up with another program. The water company had wanted to do our sewer billing for years, saying they would simply add our sewer charges to their monthly water bills. We had the water company do our billing from June 2009 through July 2012. Without going in to detail, having the water company do our billing was certainly not ideal. When we did our own billing (approximately 2,400 customers) we billed quarterly. Once the water company did our billing, our customers were used to receiving a monthly bill. We wanted to keep billing monthly, but thought we couldn't handle the work load, so we looked for a service bureau to do the work. This decision was less than desirable and resulted in unnecessary work for us. Then Muni-Link walked in the door! We were impressed with their demo. We went with Muni-Link as soon as we could free ourselves of our commitment with the previous company. We collected receipts in March of 2014 and did our first billing in April of 2014. The individual doing the setup and training was great, made himself available outside of normal business hours to get the job done. If something needed to be or corrected for us, either he or the team was on it. Once we were through the training process, he moved on to set up others and we were shifted to the support staff. The support staff is very friendly and eager to help, from a simple question of I forgot what to do, how to accomplish a task not previously done. We needed a quarterly report showing specific information. They provided us with the info and will create a report specifically for us to run in the future.
When we needed to look for another software program in 2009 and 2012, we asked our auditors if they had any recommendations and they did not. However, now that they have seen Muni-Link (they were immediately impressed), and will now be able to say Muni-Link. The screens are easy to look at and well organized, steps to follow to complete a task are logical. It is very obvious there were countless hours of thought, design and work that have gone into producing this software and they continue to improve it. Everybody wants to find a product as great as this one, along with good support. We are so happy we made the switch and are confident that anyone else who chooses Muni-Link software will not be disappointed.

Vendor Response

by Link Computer Corporation on May 21, 2015

Judi, thank you so much for the wonderful review and positive feedback! We are proud to have you as one of our Muni-Link customers. Best regards, Mac Rosenbaum.

I am the office manager, Ive seen MuniLink converted over-- to full operation, smooth transition.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Muni-link creates an efficient work day for all of our users. Both new and old.

Vendor Response

by Link Computer Corporation on April 28, 2015

Michelle, thank you very much for the nice review! We are proud to have you as one of our customers and look forward to working with you and your staff further. Mac Rosenbaum.

Excellent

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the best software I have ever worked with. Very user friendly.

Vendor Response

by Link Computer Corporation on March 26, 2015

Hi Karen, thank you for the great review! We are proud to have you as one of our Muni-Link customers and appreciate the kind words. Sincerely, Mac Rosenbaum.

Deceptively strong program!

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We converted over from our DOS based program to Link in March of 2013 and have been exceptionally pleased with this programs performance. Customer support has always been very responsive, and their new implementation of monthly webinars is very helpful.

The only reason for not giving an overall rating of 5 stars is the lack of ability to create custom reports. While they have a variety of reports available, they sometimes give more info than needed or not exactly what we are looking for combined in one report. If there was a way to select the info elements and order to be shown on one report, that would make this perfect!

Vendor Response

by Link Computer Corporation on March 11, 2015

April, thank you very much for the positive review of Muni-Link. We are proud to have you as one of our customers. We are continuously improving our solution, and one of the areas we are working on is more reporting and increased data exporting capabilities. Again, thanks for the positive review. Mac Rosenbaum, Muni-Link.

Muni-Link Review

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great billing software to use. It is very user friendly and easy to learn. The system methodically takes you through steps to create bills to ensure accuracy and provides reports to review in order to catch or correct mistakes prior to creating bills.

Posting payments is very quick and easy as the system automatically calculates and applies payments to the correct categories. I love that the system prints out customer receipts along with payment reports which shows the amounts posted to each category. This report is used for banking purposes which shows the amounts to be deposited into various accounts. The system will generate reports for accounting and auditing purposes which is a wonderful feature.

The system has alerts that you can place on accounts to quickly inform you of any unusual circumstances. There is a section for notes so you can keep track of customer issues.

The customer service is excellent! The customer service reps are very knowledgeable, friendly and great to work with. There is never a delay in getting help as phone calls are answered quickly and promptly. Emails are responded to within a short time frame.

The program is very affordable and is an excellent value. It reduces time, workload and stress. I have used this program for over a year and have not had any regrets or stressful issues with it. As with all software programs, there are always some small problems in the setup or in the first year while learning the program, but even those problems are quickly resolved.

Vendor Response

by Link Computer Corporation on February 10, 2015

Donna, thank you for the great review of Muni-Link. We are honored to have you as part of the Mun-Link family of customers. Regards, Mac Rosenbaum.

Review of the soft ware services.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software services we started in October in 2014. Being that I was new going into the billing I really had a lot of support from muni-link. There are a lot of pros than cons. The employees are so positive in showing the system to me. We are in the 4 month of the system and I have learned a lot from the employees. My hands go off to Leigh, Jessica & Ashley for being so professional and kind to me on the new system. The system really is computer friendly and will be compatable to my needs near future.

Vendor Response

by Link Computer Corporation on February 03, 2015

Hi Kim, Thank you for taking the time to write this review of Muni-Link and we are proud to have you and Somerset Borough as part of the Muni-Link family! Mac Rosenbaum.

Great Experience with Muni-Link

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When Muni-Link was first introduced to me I was a bit nervous with the change. The change over went smoother than I anticipated. Of course there were some growing pains, but the Muni-Link staff and customer service were excellent. I really want to let everyone know that Muni-Link's help desk is the greatest. If they can not give you the answer to your question right away you can guarantee they will get you the answer you need in a timely manor. We had Inhance as our last billing system and Muni-Link is so much better. They are definitely more user friendly with so many different options that I never knew even existed. I would recommend Muni-Link to anyone that is thinking about updating to a new billing system.

Vendor Response

by Link Computer Corporation on January 15, 2015

Thanks Susan! We are honored to have you as a Muni-Link customer and appreciate your positive feedback. Sincerely, Mac Rosenbaum and the Muni-Link team.