User Reviews
Lodgix.com Vacation Rental Management Software by Lodgix.com
USER REVIEWS - All reviews
Purchased Date: August 01, 2012
property manager, Villas of Tortola
April 25, 2013
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Pros
The support is phenomenal - questions are answered and problems are often sorted in minutes rather than the days you usually have to wait on other websites. I am EXTREMELY technically-challenged but with the awesome and extremely detailed manual (and often Brent's help) have been able to get to a point where I am confidently able to run more and more of my business directly through Lodgix, using my iphone or ipad as much as my desk computer. This is important to me as I manage 20 + villas as well as take bookings for them - so I don't necessarily have enough time at my desk as I could do with! I can now write up and send out invoices or receipts from my phone as I sit in line at the bank. I reckon I am still only utilizing about 25% of the settings and modules available with the general subscription, I discover new time-savers constantly. The site is extremely well set out too - easy to access anything anytime and go from one screen to another.
Cons
Any problems that I have encountered have generally been because of our somewhat remote location in the Caribbean. Most of this been overcome however.
Overall
The fact that you can see availability at multiple properties on one page is what drew me to Lodgix. After much searching for a booking calendar that would make things easier rather than just work for me, I got a free trial. I have never looked back....as with anything that makes life easier in the long run, there is a set-up period that can be tedious with lots of data entry. Even this they make quicker by allowing you to easily copy any relevant input from one property to another. With a busy season approaching I was eager to skip things and just get the basic calendar online. It is only as and when I have had periods of time to browse through the site that I have implemented more and more of the settings available. Each one makes my life easier and frees up more of my time in the long run. It seems that everything has been thought of, and if I think of anything that would be useful to me personally Brent invariably makes it happen! I cannot recommend Lodgix highly enough!!
Purchased Date: March 01, 2012
Owner, Home in the Hawthorne
August 09, 2012
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Pros
My "real job" requires me to be available 24x7, so I knew I needed a system that could automate everything in VRBO business the way *I* wanted it automated and this system is it!! I tried a few others but I knew they weren't for me when I was still trying to learn them three days later.
With the Lodgix system I was up and running within a day because the system is *super intuitive* and just that easy to use.
I think the one of the best testaments to the system is every time I ask myself "I wonder if I could have the system do X" and it can.
Like others I enjoy:
1) Waking up in the morning to bookings that occurred over night while I slept.
2) Reading emails from my staff confirming job assignments that were automatically assigned by the system based on bookings.
3) Being able to handle all credit card transactions within the same system.
Finally, I have been able to achieve a 70% occupancy rate through mid 2014 with no effort since Lodgix does all the work!
Cons
Not a one!
Overall
When only the best will do - get Lodgix, there is simply nothing better!
> Vendor Responses
08/09/2012 by Lodgix.com
Purchased Date: December 01, 2011
Co-Owner, Cook Forest Top Hill Cabins
March 08, 2012
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Pros
While the reservations seem to come in on-line all the time, we at Cook Forest Top Hill Cabins sometimes have 4 to 5 on-line reservations first thing in the morning from the night before. Our total reservations, since we started with the on-line bookings, are up overall by about 25% per month and we expect it to increase even more as time goes on. We also really like the merchant processing system that is in place, cdgcommerce.
Thanks for your great service!
Cons
One Con was in setting up as I misunderstood what was required. We have a merchant account that we use in our office when people check in. So when I was asked if we had a merchant account, of course, I said that we did. BUT, I did not understand that we needed an ON-LINE merchant account. This on-line merchant account is a totally separate account from what we have in our office. It took a few weeks longer to get up and running but the wait was worth it. We love CDGcommerce, the company that we went with for the on-line merchant account and things are working very smoothly now.
Overall
I would highly recommend this on-line booking system to any business who wants to increase cabin or cottage bookings. I would also recommend Lodgix.com for their design work that they completed on our website. It is very functional and is much more useable than the old site. I love blogging right on our new web site and having customers write their reviews has been a boon! I can post upcoming events to let our customers know what is going on in our area.
> Vendor Responses
Brent
08/09/2012 by Lodgix.com
Purchased Date: November 01, 2011
CEO, The Home Collection
March 08, 2012
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Pros
There are literally too many features to list, all of which work seamlessly with each other. Some of the ones that have helped us the most:
1)autoresponding to inquiries (even automatically suggesting comparable properties when the inquiry is for a booked property)
2) building a trackable database of all inquiries and guests
3) sending emails based on specific triggers
4) alerting housekeepers to checkins and checkouts
5) Online booking--no more paypal invoices! No more paypal period!!! Literally get bookings while you sleep, click 3 buttons, and the reservation is accepted, the guest credit card is charged and a confirmation email is sent out (and the email is property specific) Money in the bank!
6) Highly customizable, from discounts, to coupon codes, to custom variables like lockbox codes
7) Simplifies all finances, accounting, tax reporting, allows analysis of your business based on occupancy rate, revenue per unit, etc. so you truly understand and can grow your business.
Cons
Really none. There are ongoing improvements to every aspect of the software based on client feedback.
Overall
This is the most well thought-out product I've ever purchased. It has every option you could possibly want, and has contributed to our significant growth in the few months we've been using it. The company is incredibly responsive to suggestions and customer service is top notch. It's clear they have an in-depth understanding of the needs of small- to mid-sized vacation rental businesses. They're a true partner and want you to succeed so they do, too. My advice is to buy this software from the moment you enter the vr business rather than fumbling around with different payment methods (paypal, squareup, etc), trying to keep track of inquiries, lying awake at night worried about double-bookings, forgetting to enter a reservation on your calendar and having someone show up unexpectedly, making sure you collect the balance due from guests prior to arrival, properly accounting for taxes, etc.The amount of time and effort to successfully do that without this software is overwhelming.
> Vendor Responses
03/08/2012 by Lodgix.com
Purchased Date: July 01, 2011
Property Owner, Honeysuckle Cottage
September 03, 2011
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Pros
* Lodgix.com vacation rental management software on a scale 1 (worst) - 10 (best) Lodgix.com rates 10+++,
* The software has an intuitive interface
* Guests can easily reserve and book a rental online
* Outstanding Customer Service
* Lodgix is highly professional and attentive management team committed to the highest standards of service
* Problem-solving strategies with online documentation
* Lodgix vacation rental management software is the best software on the market!
Cons
NO CONS, JUST PROS!
Overall
I did some extensive research on the internet for vacation rental software without success until I found Lodgix.com Website I immediately downloaded the free 30 day trial. One night, shortly after registering I was struggling with setting up my weekly, daily rates, learning the software, etc. I received an email from Brent M. Kleinheksel (President) of Lodgix. Brent jumped in and started helping me configure my weekly, monthly rates for my vacation rental. I was surprised, extremely impressed and thankful! Brent was obviously engaged and willing to spend the time necessary to ensure I was successful with setting up my vacation rental software. Phone calls and emails are always answered, quickly. At this point, I was convinced this is the software I am going to use for my online vacation rental management software. I would highly recommend Lodgix.com vacation rental management software!
> Vendor Responses
Thanks again for your kind words and congrats on your first rental!
09/04/2011 by Lodgix.com
Purchased Date: March 01, 2011
Partner, Be Our Guest LLC
September 01, 2011
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Pros
Easy to configure, flexible, superb customer service. A request for customization for a report was done within hours. Lodgix is completely open to suggestions to make the product fit the needs of the customer. the most responsive software vendor I've ever dealt with!
Cons
None at this time
Overall
This product has enabled our company to launch our business quickly and with every confidence that our back office and web site integration were seamless. Lodgix was very happy to work with our web developer on customization and they continue to be incredibly supportive.
Purchased Date: May 01, 2011
Developer, Kauai Vacation Deals
June 30, 2011
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Pros
- Guests can easily book and pay through our website
- Robust backend reservations system for internal use
- User friendly and attractive design
- AMAZING customer support. They got back to all support requests immediately.
- Integrates with Wordpress.
- PayPal integration is slick. Easily see pending transactions and past due payments on backend.
- Booking widget embed code to place anywhere.
- Low monthly subscription price
- Cloud based, so no tricky installations, instant upgrades, no need to back up.
Cons
Just a minor thing, but Wordpress integration did require me to modify the plugin code slightly to get auto generated pages to look nice with our WP theme. Only took a minute to tweak.
Overall
If you are marketing any rental properties online, this is a no brainer. When potential guests use the Lodgix reservation system, it adds a ton of credibility and professionalism.
In just a couple of months the rental payments we've captured have brought us a huge ROI over the low monthly subscription fees.
Purchased Date: March 01, 2011
Owner, LuxuryInBreckenridge.com
March 24, 2011
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Pros
- Customer Services: Soon after registering for my free 30 day trial, the President of the company jumped in and started helping me configure the app. to fit me specific needs (pricing model, etc..). I was surprised, impressed and thankful! He was obviously engaged and willing to spend the time necessary to ensure I was successful with his solution. I knew then that I would be able to pick up the phone or e-mail to get a question answered, quickly.
- GUI: Seems to be the most up-to-date one in my price range.
- Price: STRONG value.
- Intuitive: Obviously, you have to move through various screens to manage different aspects of the application and customer information ¿¿¿ however, all in all pretty easy navigation.
- Functionality: everything ¿¿¿ and then some ¿¿¿ that I need.
Cons
There is a learning curve. However, I got through it with some quick responses from tech support.
Overall
Yes - I have and will continue to recommend this product. It's a lot of value for $19.95 per month. I also like the fact that I don't feel like any old customer. Being in the technology business I hear a lot about partnering. However, I had never really experienced it until I started working with Lodgix.com. even though this is a micro business - it is my business and it is important to me. it's good to know I have a "partner" i can reach out to for help in this area.
Additionally, I think the leaders of Lodgix,.com have built - and will continue to build - their business on their genuine commitment to help VR owners be successful - rather than building a business on sales - which frankly, I see too much of in today's ultra competitive business environment.
Lastly, I am not a relative of one of the owners. Just found these folks through and internet search on Google less than 30 days ago. As a matter I have not even paid them yet
Purchased Date: N/A
Mr, City Style Apartments LLC
March 23, 2011
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Pros
Easily implementable and takes no time to be up and running. Has very flexible pricing options which helps a lot to get started . You can set your prices in a various ways (days /weeks /months) which is very important in the apartment rental business. Triggers option lets you automate the most tedious but important parts in the communication with employees and customers.
Cons
Can't think of anything.
Overall
Definitely will recommend to property owners who value their time and the the time of their customers
> Vendor Responses
03/23/2011 by Lodgix.com
Purchased Date: February 01, 2011
owner, Storybook Villa
March 04, 2011
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Pros
I have to say that your interface is soooo user-friendly. Its built to handle online bookings, over the phone bookings, whatever... you have already thought of it and its in there! I love Lodgix. Not only is the back-office software user-friendly, but the online availability calendar that my customers use to click-n-drag, get quoted, and then proceed to their reservation --- its the best I have seen. Its so easy to use, and its "live" so it makes my life easy. Potential guests can always be pointed back to my calendar online because I know its up to date and accurate.I am so happy you've been in this business and you designed the software with the owners in mind. I've only been doing this for a week but I can already tell it will not only save me a ton of time and stress, but it comes across much more professional to the customers as well, which I think leads to more bookings.
Cons
Thought about it... still thinking.
Overall
Get this product. You'll love it. Your customers will love it. Worth every penny!
> Vendor Responses
Brent M. Kleinheksel
CEO, Lodgix.com
03/04/2011 by Lodgix.com
Purchased Date: January 01, 2009
President / Real Estate Broker, Sanford Realty, Inc.
January 17, 2011
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Pros
I found Lodgix.com almost two years ago when I was looking for a comprehensive, convenient, and contemporary system to manage a number of highly frequented vacation rental homes in Southwest Florida.
With Lodgix.com I have met the most competent partner imaginable. It is a very upscale, highly professional system, very easy to navigate and virtually fool proof. The organizational structure, communication, and accessibility are very user friendly. Problem-solving strategies are in place and all issues are addressed in real time with not waiting times. I had expressed the desire to have some extra features added and all my demands were met in all regards while the areas I had requested to be changed were tailored exactly to my requirements.
I have only the best things to say about Lodgix.com and I am glad to be working with a reliable and competent partner.
Cons
none
Overall
would recommend it anytime
Purchased Date: July 01, 2010
Owner, Island Real Estate
December 29, 2010
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Pros
Easy to use and full featured software. Customer support and web site building was timely and very well done.
Cons
None really yet.
Overall
Great product and very well priced for the features. I am working with the developer all the time to update and add more services which has always been done in a timely manner with full communication all the time which is a real plus for me as I have had issues with this in the past. I would readily recommend this product.