Idexx Laboratories

Cornerstone Practice Management

3 / 5 16 reviews


Average Ratings

16 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Idexx Laboratories
  • www.idexx.com.au

About This Software

For any type of visit, Cornerstone software provides an intuitive, feature rich platform that can advance your entire practice.


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Features Checklist

  • Appointment Management
  • Appointment Reminders
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Labeling
  • SOAP Notes
  • Treatment Management

Product Reviews

Good robust Practice Management System

4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Comments: Cornerstone's integration ability from in house lab, merchant services, and IDEXX Lab made it a clear choice for our clinic. It is packed full of features and was easily customized to fit our needs. I'd recommend this product to other clinics with a little computer know-how as this is an advanced system. The learning curve is a little high, but it's definitely worth the time and energy. Oh yeah and customer support is available 6 days a week which is excellent!

Pros: Customization and Integration

Cons: Ease of Use and Design Scheme

Recommendations to other buyers: Take the time to do the training videos to use the features appropriately. ESPECIALLY for the ordering list and inventory managment.

Great vision, substandard implementation

3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I have been using Cornerstone for about 10 years now. It is a very powerful program but is a daily source of frustration for us. The program has a checkered history- it started life as a diet calculator, but then features were bolted on over the years until it is now a full-blown practice management system with support for digital radiography, inventory management, medical notes, the works. Unfortunately this haphazard development history shows: the program is inconsistent in operation from one screen to the next, and many parts of the program don't work well with one another. Also, and perhaps most frustratingly, bugs do not get fixed: updates contain new features and new bugs, but old bugs are rarely fixed. Here's an example: there is a rounding error in the quantity on hand calculation that occasionally makes it impossible for certain inventory quantities to go to zero. Even entering zero manually does not set the quantity to zero. Unfortunately it is impossible to move an item to a new location if the QOH is not zero - a step necessitated by a design error in the program that I won't go into - so one has to contact customer support, have them remotely connect to the server, and edit the data using database tools. This needs to be done every few months. Some features are extremely hard to use - for example, simply selecting a lot number for a vaccine requires 3 windows, 7 clicks, and one double-click on a non-obvious location. It is so tedious that we had to disable expiration date tracking for everything except vaccines. There are at least 3 different ways to enter dates in different parts of the program. Error messages appear at random and are not helpful. User errors made cannot be corrected (!) - for example, if we enter the wrong provider on an invoice, the entire invoice needs to be voided and recreated - it cannot be changed, even by a supervisor with special clearance. Etc. I could go on for hours.

Pros: Great vision and a huge feature set

Cons: Crash-prone, hard to use, inconsistent

Longtime Cornerstone User

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I have been using Cornerstone software for over 15 years in multiple practices. It is hands down one of the best veterinary practice information management systems on the market today. If you're looking for a software to help you take control of your practice and maximize your potential, Cornerstone will help get you there.

Pros: Cornerstone has features that impact all areas of practice. From integrated laboratory reporting and electronic medical records, to appointment scheduling and invoicing; Cornerstone covers everything in your practice and is designed to keep you focused and efficient in your work. Customer service is thorough and attentive and will eagerly help walk you through how to do something.

Cons: Visual aspects can feel a bit dated. Reporting outputs could be improved some to give greater flexibility of information.

Recommendations to other buyers: In all, Cornerstone is a powerful tool, capable of much more than most realize and taking the time to learn is a necessary investment. Pay particular attention to hardware and network requirements for running most recent versions of Cornerstone to allow for the best user experience.

Longtime Cornerstone User

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Cornerstone software for over 15 years in multiple practices. It is hands down one of the best veterinary practice information management systems on the market today. If you're looking for a software to help you take control of your practice and maximize your potential, Cornerstone will help get you there.

Pros: Cornerstone has features that impact all areas of practice. From integrated laboratory reporting and electronic medical records, to appointment scheduling and invoicing; Cornerstone covers everything in your practice and is designed to keep you focused and efficient in your work. Customer service is thorough and attentive and will eagerly help walk you through how to do something.

Cons: Visual aspects can feel a bit dated. Reporting outputs could be improved some to give greater flexibility of information.

Recommendations to other buyers: In all, Cornerstone is a powerful tool, capable of much more than most realize and taking the time to learn is a necessary investment. Pay particular attention to hardware and network requirements for running most recent versions of Cornerstone to allow for the best user experience.

Love it and you will too!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Cornerstone gives me everything I need to run my practice. The support is amazing! I can customize it all I want and make changes as needed.

Pros: Ease of use (once you get used to it - as it is with any program), integration with the Idexx reference lab, the support is always friendly and thorough.

Cons: Pricey as is the support.

Recommendations to other buyers: I like that you look to users for update advice, I love the support - how do you do it, everyone is always so nice and helpful, keep up the great work.

Cornerstone

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We bought Cornerstone several years ago, at that time we were a busy 4 doctor practice. Installation was relatively seamless with our antiquated Better Choice system. It does take some getting used to and it is so powerful it has many features, but many ways to accomplish the same thing. You do need to have a solid understanding of windows but I find our staff catches on easily. We are now a busy 8 Veterinarian practice (mixed animal) and we continue to use many of the features Cornerstone has available. Cornerstone also grows with us.

Pros: There are many ways to accomplish the same thing. It is quiet intuitive after you have received the basic training. I have found service support to be timely and effective. It is so versatile I can't imagine it wouldn't be a good fit for any size, growing practice. It integrates very, very well with all of our equipment.

Cons: It is a beast! It can accomplish so many things it can be intimidating at first but with patience and the willingness to call the support team for help and if you take the time to watch the snippets online. It is an awesome program.

Recommendations to other buyers: Be patient, spend the extra time and money to have it set up right the first time. Have the computer geek on your staff in on the training so you can customize templates easily. We have a huge staff and once we customized our templates we all enter data and soaps the same so that we can follow each others exams easily.

Cornerstone Fan

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We use Cornerstone in our practice. We have transitioned to all electronic medical records and find it quite easy to use. We also use support quite a bit. The techs are very knowledgable and helpful

Pros: The flexibility of the program. It is able to be adapted to almost every situation. We alo appreciate that it is always evolving.

Cons: Some search features that could be added. Some of the reports are not intuitive to create.

Recommendations to other buyers: It is an enormous program that has almost anything that you need. Do not be shy about calling support if you can't find a function. There are educational snippets to help find and implement parts of the program.

Overcharging for any customer service with the program.

3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: We purchased this software program for around 30,000. Prior to purchase we were not made aware that if we have any problems with the program we would have to pay $170/15 min or several thousands of dollars a year for service. Though I am sure this is in the contract somewhere it was not mentioned prior to purchase. However we chose not to participate in the service agreement and have only had small glitches here and there. However our program got hacked and as a result we had an IT guy come in to clean the system and restore our network. Come to find out that Cornerstone at the time of installation was suppose to leave a disc with out system so we could restore but they did not so in order to restore the program we had to contact their service. This particular computer had already had the system in place but needed to be restored. After several attempts by several technicians it was finally accomplished and our technician informed us that they kept making him repeat the same thing over and over again until they figured it out how to get it downloaded. Also was enlightened to find out that Cornerstone had already had 30 clients or so also hacked and made the comment that anyone who had not changed the initial passcodes used during installation appeared to have been the targeted and accessed. I then received a bill for over $2200 and called them to complain that my IT would not have needed to call them at all had they sent me my system disc the first time and also that it showed a true ineptitude that their technicians could not get the program reinstalled to a computer that had already had the program to begin with. After waiting for three weeks for a reply from a supervisor we received a call from a receptionist instead and was told they would only discount the bill $500 for not giving us our original system disc. I find this unacceptable on several levels. This bill would not have been incurred if they had given us our original disc to begin with and also had they contacted us as a client to inform us they had already had issues of their program being hacked and that the passcodes used during installation needed to be changed and the open port to their system closed. I believe that there is no reason why they shouldn't have been able to download our program in only a few minutes and that they were negligent not informing us that their was a security issue with their system.

terribly written software

2/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wrote my own software that ran my 3 hospitals for years. But being a full time programmer and practicing vet and IT department became too much so we switched to Cornerstone. As an amateur software developer i think Idexx should be ashamed of their product. It has some nice features but so poor to use. You need to click 3 ok buttons to record a weight, and that's typical of how this software is set up. It doesn't follow Microsoft's basic use patern so it is difficult to learn and kludgy to use. Idexx bought this software to sell their lab work. I've heard rumor that no one at idexx really knows how to modify the software so forget about updates fixing any basic problems. I have it because i got it for free with lots of computers just because i signed up to continue using their lab. When my 5 year stint is up, I'll look at another software package because this one stinks.

Worst software I have ever used

1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Obviously written by people who are not involved in veterinary practice. I can only assume it was supplied free of charge by IDEXX. No one in their right mind would pay for it.

Horrible!

1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Don't even think about starting out with this software. Buggy, slow, and if I could give customer support a negative review I would. Our hospital has lost literally thousands of hours to trying to Macgyver this junk into working. It has always been inefficient and had the feeling that it was kludged together, but now, months after upgrading to the recommended latest server and version of Cornerstone, it still isn't running properly, and Idexx shows zero inclination to help us. It fails to properly transfer from the lab to records. The server needs to be constantly restarted as the latest version leaks memory and eventually the server grinds to a halt. The accuracy of our records is becoming compromised, and the frustration of dealing with Cornerstone as our backbone is having an impact on morale. We are a seven vet hospital with 22 workstations, and we are now actively inspecting alternatives.

Horrible experience

1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Lousy organization, way too many clicks to accomplish the most simple of tasks! EXTREMELY expensive. Moved to AVIMark and life's a breeze.

Works well for our busy hospital and we love the new options!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Terrific customer service when needed, very functional and integrative, client portals via Petly, easy to train team members, new innovation every year... I was very surprised by the negative reviews. We love Cornerstone and Idexx.

Behind the times

1/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: The software is behind the times. Feels like the amount of $ paid for support there should be more updates. We want a portal for clients.. never gonna happen.

Absolute Nightmare

1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Worst software I have ever used in my many years as a practice manager. Software is horribly buggy, crashes constantly, loses medical notes, changes prices, deletes items from patient visit list, and the problems go on and on. Their support people have been out to our practice for 12 hour days at a time on multiple occasions as well as making us spend hours on the phone with them trying to "assess the problem", to no avail. They have blamed it on our "workflow", "environmental factors", our cell phones being too close to the computers (???), and much more, but never admit that perhaps it is Cornerstone's issue. We want the software removed and our money refunded, which they refused. The next step is a lawyer. Just horrible.

Embarrassingly bad software

1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Good
You can use it for scheduling. You can maintain your records in it and it can be looked at any where. You can e-mail your records to others.

Bad
This software is very ineffecient. Our staff is spending all their time doing redundant things. It is not user friendly. It is not attractive. It is not efficient. There is no excuse in this day and age for software this bad!

Overall
Look for something better. If there is nothing better, keep using paper.