Idexx Laboratories

Cornerstone Practice Management

by Idexx Laboratories

2 / 5 5 reviews


Average Ratings

  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

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About This Software

Veterinary practice management software that provides an appointment scheduler, time clock for employees, tracks inventory, and more.


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Features Checklist

    Vendor has not completed this information.


Product Reviews

Review This Product!

Works well for our busy hospital and we love the new options!

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Terrific customer service when needed, very functional and integrative, client portals via Petly, easy to train team members, new innovation every year... I was very surprised by the negative reviews. We love Cornerstone and Idexx.

, Hospital Manager at Murrells Inlet Veterinary Hospital

Behind the times

1 / 5
Overall
3 / 5
Ease of Use
4 / 5
Customer Service

Comments: The software is behind the times. Feels like the amount of $ paid for support there should be more updates. We want a portal for clients.. never gonna happen.

, owner at timberland

Absolute Nightmare

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Worst software I have ever used in my many years as a practice manager. Software is horribly buggy, crashes constantly, loses medical notes, changes prices, deletes items from patient visit list, and the problems go on and on. Their support people have been out to our practice for 12 hour days at a time on multiple occasions as well as making us spend hours on the phone with them trying to "assess the problem", to no avail. They have blamed it on our "workflow", "environmental factors", our cell phones being too close to the computers (???), and much more, but never admit that perhaps it is Cornerstone's issue. We want the software removed and our money refunded, which they refused. The next step is a lawyer. Just horrible.

, Practice Manager at Big River Veterinary

Absolute Nightmare

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Worst software I have ever used in my many years as a practice manager. Software is horribly buggy, crashes constantly, loses medical notes, changes prices, deletes items from patient visit list, and the problems go on and on. Their support people have been out to our practice for 12 hour days at a time on multiple occasions as well as making us spend hours on the phone with them trying to "assess the problem", to no avail. They have blamed it on our "workflow", "environmental factors", our cell phones being too close to the computers (???), and much more, but never admit that perhaps it is Cornerstone's issue. We want the software removed and our money refunded, which they refused. The next step is a lawyer. Just horrible.

, Practice Manager at Big River Veterinary

Embarrassingly bad software

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Good
You can use it for scheduling. You can maintain your records in it and it can be looked at any where. You can e-mail your records to others.

Bad
This software is very ineffecient. Our staff is spending all their time doing redundant things. It is not user friendly. It is not attractive. It is not efficient. There is no excuse in this day and age for software this bad!

Overall
Look for something better. If there is nothing better, keep using paper.

, Associate Veterinarian at Animal Hospital Champions Northwest