Idexx Laboratories

Cornerstone Practice Management

by Idexx Laboratories



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

Veterinary practice management software that provides an appointment scheduler, time clock for employees, tracks inventory, and more.


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Product Reviews

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December 09, 2014

Absolute Nightmare

Overall
Ease of Use
Customer Service

Comments: Worst software I have ever used in my many years as a practice manager. Software is horribly buggy, crashes constantly, loses medical notes, changes prices, deletes items from patient visit list, and the problems go on and on. Their support people have been out to our practice for 12 hour days at a time on multiple occasions as well as making us spend hours on the phone with them trying to "assess the problem", to no avail. They have blamed it on our "workflow", "environmental factors", our cell phones being too close to the computers (???), and much more, but never admit that perhaps it is Cornerstone's issue. We want the software removed and our money refunded, which they refused. The next step is a lawyer. Just horrible.


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Lisa Dowaliby, Practice Manager at Big River Veterinary

December 09, 2014

Absolute Nightmare

Overall
Ease of Use
Customer Service

Comments: Worst software I have ever used in my many years as a practice manager. Software is horribly buggy, crashes constantly, loses medical notes, changes prices, deletes items from patient visit list, and the problems go on and on. Their support people have been out to our practice for 12 hour days at a time on multiple occasions as well as making us spend hours on the phone with them trying to "assess the problem", to no avail. They have blamed it on our "workflow", "environmental factors", our cell phones being too close to the computers (???), and much more, but never admit that perhaps it is Cornerstone's issue. We want the software removed and our money refunded, which they refused. The next step is a lawyer. Just horrible.


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Lisa Dowaliby, Practice Manager at Big River Veterinary

November 20, 2014

Embarrassingly bad software

Overall
Ease of Use
Customer Service

Comments: Good
You can use it for scheduling. You can maintain your records in it and it can be looked at any where. You can e-mail your records to others.

Bad
This software is very ineffecient. Our staff is spending all their time doing redundant things. It is not user friendly. It is not attractive. It is not efficient. There is no excuse in this day and age for software this bad!

Overall
Look for something better. If there is nothing better, keep using paper.


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Corey Hill, Associate Veterinarian at Animal Hospital Champions Northwest