Idexx Laboratories

Cornerstone Practice Management

by Idexx Laboratories

1.5 / 5 10 reviews


Average Ratings

  • 1.5 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Idexx Laboratories
  • www.idexx.com.au

About This Software

For any type of visit, Cornerstone software provides an intuitive, feature rich platform that can advance your entire practice.


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Features Checklist

  • Appointment Management
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Labeling
  • Reminders
  • SOAP Notes
  • Treatment Management

Product Reviews

Review This Product!

Overcharging for any customer service with the program.

3 / 5
Overall
3 / 5
Ease of Use
1 / 5
Customer Service

Comments: We purchased this software program for around 30,000. Prior to purchase we were not made aware that if we have any problems with the program we would have to pay $170/15 min or several thousands of dollars a year for service. Though I am sure this is in the contract somewhere it was not mentioned prior to purchase. However we chose not to participate in the service agreement and have only had small glitches here and there. However our program got hacked and as a result we had an IT guy come in to clean the system and restore our network. Come to find out that Cornerstone at the time of installation was suppose to leave a disc with out system so we could restore but they did not so in order to restore the program we had to contact their service. This particular computer had already had the system in place but needed to be restored. After several attempts by several technicians it was finally accomplished and our technician informed us that they kept making him repeat the same thing over and over again until they figured it out how to get it downloaded. Also was enlightened to find out that Cornerstone had already had 30 clients or so also hacked and made the comment that anyone who had not changed the initial passcodes used during installation appeared to have been the targeted and accessed. I then received a bill for over $2200 and called them to complain that my IT would not have needed to call them at all had they sent me my system disc the first time and also that it showed a true ineptitude that their technicians could not get the program reinstalled to a computer that had already had the program to begin with. After waiting for three weeks for a reply from a supervisor we received a call from a receptionist instead and was told they would only discount the bill $500 for not giving us our original system disc. I find this unacceptable on several levels. This bill would not have been incurred if they had given us our original disc to begin with and also had they contacted us as a client to inform us they had already had issues of their program being hacked and that the passcodes used during installation needed to be changed and the open port to their system closed. I believe that there is no reason why they shouldn't have been able to download our program in only a few minutes and that they were negligent not informing us that their was a security issue with their system.

at Surfside Pet Hospital

terribly written software

2 / 5
Overall
2 / 5
Ease of Use
5 / 5
Customer Service

Comments: I wrote my own software that ran my 3 hospitals for years. But being a full time programmer and practicing vet and IT department became too much so we switched to Cornerstone. As an amateur software developer i think Idexx should be ashamed of their product. It has some nice features but so poor to use. You need to click 3 ok buttons to record a weight, and that's typical of how this software is set up. It doesn't follow Microsoft's basic use patern so it is difficult to learn and kludgy to use. Idexx bought this software to sell their lab work. I've heard rumor that no one at idexx really knows how to modify the software so forget about updates fixing any basic problems. I have it because i got it for free with lots of computers just because i signed up to continue using their lab. When my 5 year stint is up, I'll look at another software package because this one stinks.

, owner at Mid Hudson Animal Hospital

Worst software I have ever used

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Obviously written by people who are not involved in veterinary practice. I can only assume it was supplied free of charge by IDEXX. No one in their right mind would pay for it.

, Manager at Home Veterinary Services

Horrible!

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Don't even think about starting out with this software. Buggy, slow, and if I could give customer support a negative review I would. Our hospital has lost literally thousands of hours to trying to Macgyver this junk into working. It has always been inefficient and had the feeling that it was kludged together, but now, months after upgrading to the recommended latest server and version of Cornerstone, it still isn't running properly, and Idexx shows zero inclination to help us. It fails to properly transfer from the lab to records. The server needs to be constantly restarted as the latest version leaks memory and eventually the server grinds to a halt. The accuracy of our records is becoming compromised, and the frustration of dealing with Cornerstone as our backbone is having an impact on morale. We are a seven vet hospital with 22 workstations, and we are now actively inspecting alternatives.

, Communications Manager at Blue Cross Animal Hospital Toronto

Horrible experience

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Lousy organization, way too many clicks to accomplish the most simple of tasks! EXTREMELY expensive. Moved to AVIMark and life's a breeze.

, Hospital Manager at Partridge Animal Hospital

Works well for our busy hospital and we love the new options!

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Terrific customer service when needed, very functional and integrative, client portals via Petly, easy to train team members, new innovation every year... I was very surprised by the negative reviews. We love Cornerstone and Idexx.

, Hospital Manager at Murrells Inlet Veterinary Hospital

Behind the times

1 / 5
Overall
3 / 5
Ease of Use
4 / 5
Customer Service

Comments: The software is behind the times. Feels like the amount of $ paid for support there should be more updates. We want a portal for clients.. never gonna happen.

, owner at timberland

Absolute Nightmare

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Worst software I have ever used in my many years as a practice manager. Software is horribly buggy, crashes constantly, loses medical notes, changes prices, deletes items from patient visit list, and the problems go on and on. Their support people have been out to our practice for 12 hour days at a time on multiple occasions as well as making us spend hours on the phone with them trying to "assess the problem", to no avail. They have blamed it on our "workflow", "environmental factors", our cell phones being too close to the computers (???), and much more, but never admit that perhaps it is Cornerstone's issue. We want the software removed and our money refunded, which they refused. The next step is a lawyer. Just horrible.

, Practice Manager at Big River Veterinary

Absolute Nightmare

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Worst software I have ever used in my many years as a practice manager. Software is horribly buggy, crashes constantly, loses medical notes, changes prices, deletes items from patient visit list, and the problems go on and on. Their support people have been out to our practice for 12 hour days at a time on multiple occasions as well as making us spend hours on the phone with them trying to "assess the problem", to no avail. They have blamed it on our "workflow", "environmental factors", our cell phones being too close to the computers (???), and much more, but never admit that perhaps it is Cornerstone's issue. We want the software removed and our money refunded, which they refused. The next step is a lawyer. Just horrible.

, Practice Manager at Big River Veterinary

Embarrassingly bad software

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Good
You can use it for scheduling. You can maintain your records in it and it can be looked at any where. You can e-mail your records to others.

Bad
This software is very ineffecient. Our staff is spending all their time doing redundant things. It is not user friendly. It is not attractive. It is not efficient. There is no excuse in this day and age for software this bad!

Overall
Look for something better. If there is nothing better, keep using paper.

, Associate Veterinarian at Animal Hospital Champions Northwest