User Reviews
Fishbowl Inventory by Fishbowl Inventory
USER REVIEWS - All reviews
Purchased Date: November 01, 2010
CEO, NAP
May 04, 2011
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Pros
Great Sales Team
Cons
Terrible/Non-Existent Integration
Terrible Support (read other review sites and even their own forums)
Refund Policy = SCAM
Overall
The only way you can qualify for a software satisfaction guarantee REFUND is to buy their extremely expensive Training that is non-refundable. They sold us software, we added in-house integration/training, but their person (and their support team) never got to properly integrated Fishbowl into our system and never got it to work. We lost 2 months dealing with them and finally asked for a full refund, but had to walk away with $8,000 loss. They only issued refund for Software and nothing else (training, mobile scanner, EZ connector etc.). We know of two other companies that are sitting on a non-integrated software, but cannot get refund because they never paid for their training. You lose either way. Please - buyers beware when dealing with this company.
Purchased Date: May 01, 2009
Systems Controller, Fastech Asia Ltd
March 15, 2010
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Pros
The software works good
Cons
If you have any problem or questions you will have to wait 5 hrs for someone to call you back and there phone support you can not get ahold of anyone you just have to leave a message sit around and hope they call you back. So if your a fast paced business and cant afford a day of not being able to fix something def not recomended to go with fishbowl
Overall
If you need support dont by it cuz they are horrible
Purchased Date: N/A
Business Manager, Trimax Medical Management
September 14, 2009
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Pros
The two day onsite training that was conducted by Luke Miller was exceptional. Luke was extremely knowledgeable and a huge help in identifying areas where we could improve our current setup. We trained 4 new people and all are now productive on Fishbowl.
Cons
Three days would have been the perfect length for this training.
Overall
I highly recommend the onsite training for any Fishbowl user. Even if you have been using Fishbowl for a number of years, you will still find this training to be beneficial and cost effective.
