User Reviews
PC Scale Tower Software by PC Scale
USER REVIEWS - All reviews
Purchased Date: February 01, 2010
IT Administrator, Alaska Waste
January 05, 2012
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Pros
Lots of features
Always improving
Awesome Tech Support
One Stop Shop for all your Hauling Needs
Cons
Would be nice to have some more accounting features
Overall
Through the entire Implementation and the following 2 years, all our users always say.. "Power or Tower"
With all the hauling software out there, PC Scale Tower has all the right pieces.
Purchased Date: July 01, 2008
CIO, United Waste Management of NE
December 13, 2011
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Pros
This product has all the features that a waste management company would need to run and integrated transfer station with hauling operations. The fact that they combine it with great customer support and always try to make enhancements to improve the product without causing upgrade hassles for the end-user is very positive.
Cons
Currently the hauling and transfer agent scale operations user interfaces use different sql databases connected with a common web service. However, this limitation to require two sql databases should be removed with the much awaited version 7.0 upgrade.
Overall
Rarely do you see companies with so much domain experience in a single industry that can turn that knowledge into a system which addresses the challenges of its clients as well as our Tower support team. If you are in the market for waste management software, you should consider this product.
Purchased Date: January 01, 2004
Director of Information Technology, Action Carrting
December 13, 2011
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Pros
Tower and PC Scale both extremely feature rich with endless modification end enhancement possibilities.
Tower-PC Scale interface works well
Cons
Support structure
Upgrade process
Not software related, but some members of the support staff could use a lesson in customer service skills.
Overall
I would recommend to 90% of comapnies in this business, only not to those who couldn't afford it.
Purchased Date: February 01, 2006
Office Manager, Nature's Calling, Inc.
December 13, 2011
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Pros
Very easy to use. Love the color-coded dispatch screens. Consistant updates bring new features. Excellent features for dispatch, collections, billing, reporting, etc. There is nothing that is not covered by a portion of the Tower software.
Cons
Slow to assist when there are issues. Have 2 open issues for over 10 days now.
Overall
Excellent product. Could use some improvement on the support, problem resolution end.
