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Field Force Tracker

Field Force Tracker

4.3 (25)
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PRICE

Pricing starting from:
$19.99 Per Month
Pricing Model: Per User
  • Yes, has free trial
  • No free version

REVIEWS

  • Ease of Use
    4.5
  • Customer Service
    4.5
  • Value for Money
    4.6
Likelihood to recommend
84%
Read All 25 reviews

TOP FEATURES

  • 5.0
  • 5.0
  • 5.0
  • 5.0
  • 5.0
VIEW ALL FEATURES

What is Field Force Tracker?

Field Force Tracker is #1 most recommended mobile enabled work order management software. It will streamline Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenanc...

Who uses Field Force Tracker?

Field Force Tracker, with its advanced features, fits the needs of all residential and business service companies in HVAC, Plumbing, Office Equipment, Medical, Electrical, Copier, Fitness, Home etc

Field Force Tracker Video and Images

Analytics and Home landing page
Application alerts and analytics
Excellent Customer Management
Advanced Invoice Creation
Powerful Mobile Applications

What does Field Force Tracker offer?

Implementation
  • Cloud, SaaS, Web-Based
  • On-Premise Windows
  • On-Premise Linux
Support
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)
  • Email/Help Desk
  • Chat
  • Knowledge Base
Training
  • Live Online
  • Documentation
  • Videos
  • In Person
  • Webinars
Contact Details
  • Rapidsoft Systems
  • Located in United States Of America
  • Founded in 2006
  • http://www.fieldforcetracker.com

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How much is Field Force Tracker?

Starting From:
$19.99 Per Month
Pricing Model: Per User
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
For 1-25 users, prices start from $19.99/user/month. Multiple Advanced modules to add industry specific functionality and other features. Special pricing is available outside the US and Canada. Contact Field Force Tracker for full pricing information.

Field Force Tracker Features

What solutions does Field Force Tracker provide?

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Field Force Tracker Reviews

Showing 5 of 25 reviews
Overall
4.3
Ease of Use
4.5
Customer Service
4.5

Pros

  • My overall experience is very good like support team management or software very nice simple effective to improve business efficency.

  • Excellent" Help to manage over all Business Like Scheduling or Inventory.

  • The ability to track and response rate associated with this app are great. Easy to interact with the team.

  • The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.

Cons

  • Sometimes customers do not get invoices and they go into spam.

  • Updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

  • Sometimes Recurring charges are too high other than these high charges, its all good.

  • The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.

Read All 25 Reviews

Most Helpful Reviews for Field Force Tracker

Avatar Image
job M.
senior staff
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
July 25, 2018
"all in one fsoftware"
Pros: Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro
Cons: with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work
Teresa L.
Administrative Assistant
Business Supplies and Equipment, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 13, 2021
"Impact Office Systems"
Overall: Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it.
Pros: Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing
Cons: When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.

Vendor Response

By Rapidsoft Systems on May 3, 2022
Thank you - Teresa. We greatly appreciate your positive comment. It is great customer like you that help us in continuously improving software.
Verified Reviewer
President-Owner
Business Supplies and Equipment, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
December 4, 2018
"Equipment sales"
Overall: We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.
Pros: Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.
Cons: Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

Vendor Response

By Rapidsoft Systems on December 13, 2018
Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them. An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins. Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.
Derek D.
owner
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 30, 2021
"Use of Field Force Tracker"
Overall: Great experience.
Pros: Ease of use and scheduling feature. Also has good support contract module.
Cons: Does not text or email you when support contracts are due.
Alternatives Considered: Salesforce Service Cloud
Reasons for Choosing Field Force Tracker: Ease of use and cost.

Vendor Response

By Rapidsoft Systems on May 3, 2022
Hi Derek, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. Thank you again for sharing such a positive experience. It means the world to us.
Todd P.
Plumbing and heating service technician.
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 1, 2021
"Excellent app"
Overall: Dispatching is easier. Customer history is a huge feature.
Pros: Integrating had some bugs. Makes tracking and getting info on jobs easy.
Cons: Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.

Vendor Response

By Rapidsoft Systems on May 3, 2022
Hi Todd, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Field Force Tracker, please accept our sincere thank you!
Read All 25 Reviews

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