Integrating SageQuest’s real-time GPS fleet tracking data with ARRIS WorkAssure™ software provides a superior workforce management solution to the broadband and telecom industries.
Cleveland, Ohio (Vocus) June 12, 2009 -- Building on an established relationship, SageQuest LLC and ARRIS (Nasdaq:ARRS) introduce the next generation of integrated vehicle and workforce management solutions. This expanded integration combines ARRIS WorkAssure work order data with real-time vehicle location data from SageQuest's Mobile Control to deliver a seamless solution enabling customers to dramatically improve the productivity of their mobile workforce. The improvements to the integration are based upon feedback from shared customers who used the original integration when it was first introduced in 2006. Today, the new integrated solution serves thousands of technicians and vehicles in the broadband and telecom industries nationwide.
At the heart of the improved integration is SageQuest’s ability to utilize two-way data flow with WorkAssure to connect work orders to both real time and historical vehicle activity. In addition to improved mapping that displays real-time vehicle location along with current work order status from WorkAssure, customers now have access to expanded reporting capabilities that focus on key performance metrics across their workforce and quickly identify best practices and opportunities to improve efficiency and customer service.
"The combined technologies of ARRIS WorkAssure and SageQuest's Mobile Control provide customers with an array of benefits and efficiencies comparable or better than anything available in the industry today," said Bailey Shewchuk, Vice President and General Manager, ARRIS Assurance Solutions Division, Media and Communications Systems. "ARRIS customers now have a more accurate view of their technicians and vehicles, enabled by actual location data. Our collaboration with SageQuest clearly indicates the depth of understanding they have for workforce management requirements in the cable and telecommunications industry."
SageQuest, a provider of GPS vehicle tracking and management solutions and ARRIS, a global communications technology company specializing in the increasing demand for intelligent network, service and workforce assurance solutions, began collaborating in 2006. They brought to market the first generation of integrated vehicle tracking and workforce management and made it available to select cable customers. For the first time, dispatchers were able to improve efficiency by integrating work orders with their vehicles' exact physical location to identify the closest technician to a job and provide exact directions to customer appointments.
"We're proud of the longstanding relationship we have with ARRIS," said Karl Weber, Director of Broadband Market for SageQuest. "The combined efficiencies offered by the ARRIS WorkAssure software and SageQuest’s Mobile Control create a new standard for managing workforce in the cable and telecom industries. Now this second generation only strengthens our ability to provide customers with a more accurate view of workforce performance."
ABOUT ARRIS
ARRIS is a global communications technology company specializing in the design, engineering and supply of technology supporting triple- and quad-play broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver reliable telephony, demand driven video, next-generation advertising and high-speed data services. ARRIS products expand and help grow network capacity with access and outside plant construction equipment, reliably deliver voice, video and data services and assure optimal service delivery for end customers. Headquartered in Suwanee, Georgia, USA, ARRIS has R&D centers in Atlanta; Chicago; State College, PA; Beaverton, OR; Wallingford, CT; Cork, Ireland; and Shenzhen, China, and operates support and sales offices throughout the world. Information about ARRIS products and services can be found at www.arrisi.com.
ABOUT SAGEQUEST
SageQuest LLC provides proven GPS fleet tracking and management solutions that improve the efficiency and productivity of mobile workers for utility, cable and broadband companies throughout North America. SageQuests’s Mobile Control compliments workforce management tools to provide real-time insight into technician and vehicle activity, providing actionable decision-making information for dispatchers, supervisors and executives. Mobile Control is a software-as-a-service (SaaS) solution which helps customers minimizes their upfront capital investment. For more information about SageQuest, visit www.sage-quest.com, or call 888.837.7243.
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