Segment vs Drift

Starting Price

$100.00/month

$50.00/month

Best For

Segment is helpful for almost any company that relies on cloud-services for running its business. From mobile apps, to SaaS startups, even brick & mortar retail.

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Ideal number of Users

1 - 99

1 - 1000+

Rating


4.6 / 5
(32)
Read All Reviews

4.5 / 5
(135)
Read All Reviews

Ease of Use


4.4 / 5



4.4 / 5


  • "The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications."

  • "The "playbook" you build can also be as simple or complex as you want - due to the complex nature of our products, we use ours as more of a "reach out to us, we can help" chatbot."

Customer Support


4.3 / 5



4.3 / 5


  • "The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform."

  • "This product is a great choice for people not sure if chat support is for them, with room to expand I think drift will acquire many customers who start on their free option."

Features & Functionality


4.6 / 5



4.3 / 5


  • "The people are incredible. They are helpful, involved, and genuinely enthusiastic."

  • "Moreover, I can easily view the status if my agents through its magnificent properties and features to accommodate all the tasks in a required time period."

Value for Money


3.8 / 5



4.2 / 5


  • "Drift advertised as the best alternative but it doesn't provide the advertised features. According to their pricing, you can send Sliders and Proactive Messages in Standard plan."

  • "A good onboarding tool but with steep pricing plans."

Product Features

  • Analytics
  • Campaign Personalization
  • Customer Segmentation
  • Engagement Monitoring
  • Lead Nurturing
  • Lead Scoring
  • Progress Tracking
  • Prospecting Tools
  • Target Account Identification
  • Analytics
  • Campaign Personalization
  • Customer Segmentation
  • Engagement Monitoring
  • Lead Nurturing
  • Lead Scoring
  • Progress Tracking
  • Prospecting Tools
  • Target Account Identification

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Segment vs Drift

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