Drift vs Instal

Starting Price


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Best For

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

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Ideal number of Users

1 - 1000+

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4.5 / 5
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Ease of Use

4.4 / 5

  • "The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications."

  • "The "playbook" you build can also be as simple or complex as you want - due to the complex nature of our products, we use ours as more of a "reach out to us, we can help" chatbot."

Customer Support

4.3 / 5

  • "The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform."

  • "This product is a great choice for people not sure if chat support is for them, with room to expand I think drift will acquire many customers who start on their free option."

Features & Functionality

4.3 / 5

  • "The people are incredible. They are helpful, involved, and genuinely enthusiastic."

  • "Moreover, I can easily view the status if my agents through its magnificent properties and features to accommodate all the tasks in a required time period."

Value for Money

4.2 / 5

  • "Drift advertised as the best alternative but it doesn't provide the advertised features. According to their pricing, you can send Sliders and Proactive Messages in Standard plan."

  • "A good onboarding tool but with steep pricing plans."

Product Features

  • Analytics
  • Campaign Personalization
  • Customer Segmentation
  • Engagement Monitoring
  • Lead Nurturing
  • Lead Scoring
  • Progress Tracking
  • Prospecting Tools
  • Target Account Identification
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  • 24/7 (Live Rep)
  • Business Hours
  • Online
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  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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Drift vs Instal


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Instal vs Drift