--- title: "Best AI Agents for Customer Support Software 2026 | Capterra" description: "Find the top AI Agents for Customer Support software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/ai-agents-for-customer-support-software/" page_type: "category" language: "en" --- # Best AI Agents for Customer Support Software 0.0 (0) MORI AI, an AI voice agent, handles dealership calls, schedules service appointments, and connects customers to the right team 24/7.  [Learn more about MORI](https://www.capterra.com/p/10043665/MORI/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management [4.5 (3486)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 88% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Cloud-based B2B customer support platform with ticketing, AI-assisted replies, sentiment tracking, and customer distress alerts. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 82% recommend this product [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (734)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 83% recommend this product [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 85% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (582)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (487)](https://www.capterra.com/p/132405/Five9/reviews/) Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management [## Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Cloud-based phone and call center tool for voice, SMS, and WhatsApp with AI conversation intelligence and 250+ CRM integrations. [Learn more about Aircall](https://www.capterra.com/p/184709/Aircall/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management [## Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) [4.6 (310)](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/reviews/) #1 platform of ONC-certified products and services that span the full-cycle of patient care. Now available with AIScribe technology! [Learn more about Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 80% recommend this product [## ContactPigeon](https://www.capterra.com/p/168153/ContactPigeon/) [5.0 (308)](https://www.capterra.com/p/168153/ContactPigeon/reviews/) Cloud-based omnichannel engagement platform for retail brands, combining a built-in CDP, marketing automation, and channels like. [Learn more about ContactPigeon](https://www.capterra.com/p/168153/ContactPigeon/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 99% recommend this product [## Front](https://www.capterra.com/p/132901/Front/) [4.5 (290)](https://www.capterra.com/p/132901/Front/reviews/) Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. [Learn more about Front](https://www.capterra.com/p/132901/Front/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 81% recommend this product [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce. [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management [## JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management [## HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) [4.8 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) Cloud-based customer communication platform with live chat, shared inbox, knowledge base, chatbot, email marketing, and website popups. [Learn more about HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 89% recommend this product [## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) [4.4 (193)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management [## Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (173)](https://www.capterra.com/p/158117/Freshchat/reviews/) Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. [Learn more about Freshchat](https://www.capterra.com/p/158117/Freshchat/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management [## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) [4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. [Learn more about Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 88% recommend this product [## Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (140)](https://www.capterra.com/p/156723/Gladly/reviews/) The only CX AI delivering cost savings AND customer devotion. Purpose-built to engage, not deflect. Learn more at gladly.ai [Learn more about Gladly](https://www.capterra.com/p/156723/Gladly/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 91% recommend this product [## Gorgias](https://www.capterra.com/p/155357/Gorgias/) [4.6 (135)](https://www.capterra.com/p/155357/Gorgias/reviews/) The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo [Learn more about Gorgias](https://www.capterra.com/p/155357/Gorgias/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 86% recommend this product [## Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) [4.7 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) Cloud-based and on-premises omnichannel platform for managing live chat, AI chatbots, ticketing, email, and social messaging from one. [Learn more about Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 90% recommend this product [## Shelf](https://www.capterra.com/p/146524/Shelf/) [4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/) Transform documents into AI-ready knowledge for faster, more accurate AI with automated governance and business context [Learn more about Shelf](https://www.capterra.com/p/146524/Shelf/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management 93% recommend this product [## Zingtree](https://www.capterra.com/p/137736/Zingtree/) [4.4 (95)](https://www.capterra.com/p/137736/Zingtree/reviews/) The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action. [Learn more about Zingtree](https://www.capterra.com/p/137736/Zingtree/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management [## My AskAI](https://www.capterra.com/p/10006737/My-AskAI/) [4.5 (82)](https://www.capterra.com/p/10006737/My-AskAI/reviews/) An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets.  [Learn more about My AskAI](https://www.capterra.com/p/10006737/My-AskAI/) AI Agents for Customer Support features reviewers most value Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Natural Language Processing Proactive Chat Ticket Management Page 1 of 13 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (579) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Autonomous Task Execution Communications Management Contextual Guidance CRM Integration Dashboard Data Security Inquiry Routing Natural Language Processing Proactive Chat Speech Recognition Ticket Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Virtual Assistant Software](https://www.capterra.com/virtual-assistant-software/)[Customer Support Software](https://www.capterra.com/customer-support-software/)[Conversational AI Platform Software](https://www.capterra.com/conversational-ai-platform-software/) I'm looking for AI Agents for Customer Support Software that is: [For Android](https://www.capterra.com/ai-agents-for-customer-support-software/s/android/)[Free](https://www.capterra.com/ai-agents-for-customer-support-software/s/free/)[For iPhone](https://www.capterra.com/ai-agents-for-customer-support-software/s/iphone/)[For Mac](https://www.capterra.com/ai-agents-for-customer-support-software/s/mac/)[For Small Businesses](https://www.capterra.com/ai-agents-for-customer-support-software/s/small-businesses/)[Web-Based](https://www.capterra.com/ai-agents-for-customer-support-software/s/web-based/)[For Windows](https://www.capterra.com/ai-agents-for-customer-support-software/s/windows/)