Mend vs Drift

Starting Price

Not provided by vendor

$50.00/month

Best For

10+ Healthcare Provider Groups Only. We specialize in medium to large healthcare organizations. We are not a vendor, we are a partner that will help guide you to a quick & successful implementation.

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.3 / 5
(131)
Read All Reviews

4.5 / 5
(135)
Read All Reviews

Ease of Use


4.2 / 5


  • "User friendly, revenue growth and better results because of reduced absences to consultations."

  • "Overall it is easy to access and use the parts we are using and the clients seem to appreciate it's ease of use."


4.4 / 5


  • "The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications."

  • "The "playbook" you build can also be as simple or complex as you want - due to the complex nature of our products, we use ours as more of a "reach out to us, we can help" chatbot."

Customer Support


4.5 / 5


  • "AS I mention before I really love the customer service, I had brought an issue before to them and within days it was resolve making my experience better than before."

  • "I have experienced a training with MEND and the customer support was excellent and easy to follow. Anytime you have a question, someone responds very quickly."


4.3 / 5


  • "The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform."

  • "This product is a great choice for people not sure if chat support is for them, with room to expand I think drift will acquire many customers who start on their free option."

Features & Functionality


4 / 5


  • "I really like the software, it has been really easy to navigate and I enjoy scheduling appointments in the software."

  • "My doctors office has multiple locations that I go to 3 buildings in a row so it helps me know which building to go into because it has an address in the text reminder with the time and date."


4.3 / 5


  • "The people are incredible. They are helpful, involved, and genuinely enthusiastic."

  • "Moreover, I can easily view the status if my agents through its magnificent properties and features to accommodate all the tasks in a required time period."

Value for Money


4.1 / 5



4.2 / 5


  • "Drift advertised as the best alternative but it doesn't provide the advertised features. According to their pricing, you can send Sliders and Proactive Messages in Standard plan."

  • "A good onboarding tool but with steep pricing plans."

Product Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management

Screenshots

View 5 screenshots 211356 thumb
View 5 screenshots 71391 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Mend vs Drift

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