Spoke vs A.L.I.C.E.

Starting Price

$1.00/month/user

$19.00/month

Best For

Spoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, and operations, and office management.

AIML-enabled, web-based chatbot development and deployment platform that lets businesses of all sizes manage customer service queries, internal IT processes and more using B2C messaging.

Rating


4.8 / 5
(33)
Read All Reviews
(0)

Ideal number of Users

100 - 1000+

1 - 1000+

Ease of Use


4.7 / 5


  • "Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management."

  • "Easy to use after training. Get more time back into your day when Spoke answers a lot of frequently asked questions."



Customer Support


5 / 5


  • "Spoke has changed the way I triage and respond to help desk tickets."

  • "We use it for not only our IT team but for internal sales and customer support questions as well."



Features & Functionality


4.3 / 5


  • "I love how intuitive the platform is to use. It takes little to no training and it learns the material so quickly."

  • "How you're able to build out 4 separate departments for the cost. I like how you can create workflow and processes."



Value for Money


4.8 / 5




Product Features

  • check Chatbot
  • close For eCommerce
  • close For Healthcare
  • close For Sales
  • close Multi-Language
  • close Predictive Analytics
  • check Process/Workflow Automation
  • close Virtual Personal Assistant (VPA)
  • check Chatbot
  • check For eCommerce
  • close For Healthcare
  • check For Sales
  • close Multi-Language
  • close Predictive Analytics
  • close Process/Workflow Automation
  • check Virtual Personal Assistant (VPA)

Screenshots

View 4 screenshots 105577 thumb
View 4 screenshots 178554 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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Spoke vs A.L.I.C.E.

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