Spoke vs MonkeyLearn

Starting Price

$1.00/month/user

$299.00/month

Best For

Spoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, and operations, and office management.

Small and medium companies that need to turn text into actionable data. Users range from marketers to salespeople, customer support teams, data analysts, developers, among others.

Rating


4.8 / 5
(33)
Read All Reviews

4.5 / 5
(2)

Ideal number of Users

100 - 1000+

10 - 1000+

Ease of Use


4.7 / 5


  • "Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management."

  • "Easy to use after training. Get more time back into your day when Spoke answers a lot of frequently asked questions."


5 / 5


Customer Support


5 / 5


  • "Spoke has changed the way I triage and respond to help desk tickets."

  • "We use it for not only our IT team but for internal sales and customer support questions as well."


5 / 5


Features & Functionality


4.3 / 5


  • "I love how intuitive the platform is to use. It takes little to no training and it learns the material so quickly."

  • "How you're able to build out 4 separate departments for the cost. I like how you can create workflow and processes."


4.5 / 5


Value for Money


4.8 / 5



4.5 / 5


Product Features

  • check Chatbot
  • close For eCommerce
  • close For Healthcare
  • close For Sales
  • close Multi-Language
  • close Predictive Analytics
  • check Process/Workflow Automation
  • close Virtual Personal Assistant (VPA)
  • close Chatbot
  • close For eCommerce
  • close For Healthcare
  • check For Sales
  • check Multi-Language
  • check Predictive Analytics
  • check Process/Workflow Automation
  • close Virtual Personal Assistant (VPA)

Screenshots

View 4 screenshots 105577 thumb
View 5 screenshots 82604 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Spoke vs MonkeyLearn

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