ServiceDesk Plus vs ON!Track Asset Management

Starting Price

$120.00/year/user

Not provided by vendor

Best For

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Construction industry

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.3 / 5
(136)
Read All Reviews

4.4 / 5
(52)
Read All Reviews

Ease of Use


4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."


4 / 5


  • "Great system, user friendly, implementation of the system is seamless."

  • "It is very user friendly, reduces work load to track where all the tools are. Very easy to issue and return tools and equipment."

Customer Support


4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."


4.6 / 5


Features & Functionality


4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Full integrated Help Desk solution with remote support capabilities and assets inventory "Require additional license."


4.1 / 5


  • "Quicker acces to infos and research, reports, historics. Improvement of the management of the assets."

  • "Functionality, quickly move assets from job to job. Able to instruct others on how to use the asset system in a quick amount of time."

Value for Money


4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."


3.9 / 5


Product Features

  • Activity Tracking
  • Audit Trail
  • Barcoding/RFID
  • Check-in/Check-out
  • Depreciation Management
  • Disposal Management
  • Location Tracking
  • Reservations Management
  • Activity Tracking
  • Audit Trail
  • Barcoding/RFID
  • Check-in/Check-out
  • Depreciation Management
  • Disposal Management
  • Location Tracking
  • Reservations Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceDesk Plus vs ON!Track Asset Management

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ON!Track Asset Management vs ServiceDesk Plus